26 to 50 of 683 Permanent Service Delivery Jobs in England

for which the company will operate from for Identity and Access Management in the future! * Flexible location * Position Purpose Responsible for the planning, building, delivery, and support of the Identity and Access Management (IAM) program for both Brambles enterprise users and customer facing services. This encompasses a wide range … drive the reduction in risk and improved operational excellence against these critical applications and processes for company operations. Provide technical insight, architectural vision, executional delivery and leadership buy in for the direction and guidance to the development, specifications, and communications of IAM applications and architecture, as well as provide … in-depth technical consultation to the business units and IT management. Drive initiatives to transform IAM provisioning and lifecycle management, leveraging self-service and automation capabilities to enable a frictionless user experience. Knowledgeable of Information Security best practices and regulatory and compliance requirements that impact security for the enterprise more »

month fixed term contract, with the potential to turn permanent. In this newly created role, you will report to the Head of IT Service Delivery and manage a variety of projects across the business from an IT perspective, as well as managing the core IT "business as usual … projects portfolio. You will be responsible for end-to-end project delivery and work with a wide variety of stakeholders across the organisation. Key Requirements: Experience managing IT projects and managing budgets Ability to write risk logs and carry out resource planning Experience using project toolkits such as Microsoft more »

Role: Service Desk Team Lead Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. … Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in more »

including drafting minutes. Supporting on the implementation of outsourced global entity managed services provider to manage global entity compliance and oversight and managing ongoing service delivery. Requirements for the Role: Educated to degree level (ideally, but not essential) and either ACG qualified or graduate. Demonstratable experience of managing entity more »

in managing commercial relationships with significant account clients and engaging effectively with senior management at executive levels. Competencies & Skills The ideal candidate should possess service delivery experience and showcase a practical comprehension of customer contact management or process management. Having offshore outsourcing experience is advantageous. Demonstrating a proven more »

based across the UK and over 30 years’ worth of expertise in the Civil Engineering sector. We place safety, innovation, professional development and excellent service delivery at the core of the work we do and take pride in receiving outstanding client feedback. Your Responsibilities: We are looking for … infrastructure contracts, ensuring stringent KPIs are met Liaising with the Programming team, ensuring the work bank is planned and resourced effectively Liaising with Works Delivery Managers and Commercial teams to review estimate submissions and final account details – analysing trends and reporting on buildings reactive and project performance Preparing and … in Construction or APM qualification, or be suitably qualified by experience A minimum of 5 years’ experience of managing reactive Buildings and Civils Works Delivery Frameworks PTS (Personal Track Safety) Experience in managing multiple projects work sites, preferably from within a Rail environment Commercial and Programming experience Safety Critical more »

develop scalable infrastructure strategies. Oversee all IT infrastructure operations, ensuring best practices and regulatory compliance. Train and develop junior staff to ensure high-quality service delivery. Manage vendor relationships to ensure value and policy compliance. Ensure seamless service integration with all teams. Develop and maintain a robust, secure more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

organization. This role involves administrative and operational tasks, with opportunities for involvement in improvement initiatives and projects. Key Responsibilities: Collaborate with Marketing, Talent, Client Delivery, Service Delivery, Finance, HR, and other teams to streamline operations. Assist in social media input, event coordination, candidate management, client communication, contract more »

This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »

current policies and procedures on information security and confidentiality. Maintains intimate knowledge of the business, operations, data flows and systems Experience: Experience with Azure Service Recovery (ASR) is required. Knowledge of iManage/Filesite experience and Sharepoint is required Experience with the Intapp Time Desktop and Mobile applications would … and SharePoint 2019/SharePoint Online in a multi-site environment. Applicants must have a degree in Computer Science or equivalent experience in IT service delivery and support, and ideally have experience in a legal IT. Please apply with your most up-to-date CV. more »

Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics … packages and related information demonstrating value and sound business outcomes. Owning and delivering end to end service architecture packages through robust planning and management (including RAID) ensuring that Service Design supports programmatic/project delivery dates Influencing the project/program and key stakeholders to ensure that more »

leading financial services organisation based in London are looking to hire an IT Change & Configuration Analyst on a permanent basis. This is join a Service Delivery team who are responsible for the implementation of new services into their IT environments and maintain their CMD. Key Responsibilities Lead in … maintenance of a comprehensive configuration management database (CMDB)by updating and verifying configuration data. Identify and engage with customers and other stakeholders to collate service information. Participate in regular audits to ensure the accuracy and completeness of configuration information. Skills/Experience required 2+ years within a Service … Change Configuration role within Financial Services sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge of configuration management databases (CMDB) and their role in maintaining accurate configuration information. Familiarity with current infrastructure technologies such as networking, servers more »

potential. We additionally provide extensive commercial services which include Dilapidations, Lease Advice and Pre-acquisition surveys. We pride ourselves on the quality of our service to our clients and enjoy long term relationships them. We are a sector focused business actively operating and investing in Commercial, Residential, Education, Sports … legal and financial matters that arise during the project. Overview Of Role The newly appointed Associate/Senior Associate will be responsible for the delivery and growth of all School and Academy works within the South East Region, which will be delivered from the London Office. This person will … lead, manage and deliver the agreed annual and medium-term business plan for the service offerings associated to the strategic growth of the national team. Services will include building surveying, project management, mechanical and electrical consultancy, sustainability consultancy, health and safety and contract administration duties. Business development will be more »

Foster the team's talents through mentorship and guidance Cultivate a robust and collaborative work environment that promotes individual and team growth Ensure outstanding service delivery and cultivate strong borrower relationships Oversee ongoing portfolio monitoring to maintain a deep understanding of borrower performance Do you have: Demonstrable experience more »

and servers, implementing server monitoring, reviewing system logs, and initiating improvements. You will also provide proactive support, resolve incidents and managing problems to maintain service levels. Your role involves identifying risks, managing major incidents, and maintaining strong relationships with stakeholders to ensure collaborative service delivery. You will engage … What's the benefits? Salary - £40,500/pa Hybrid working and flexible working hours Pension scheme 4%, rising to 8% after one year service 25 days paid holiday (plus bank holidays = 33) Death in service benefit at x 3 annual salary Company sick pay Subsidised restaurant with more »

IR35 – London This a 6-month assignment with a highly regarded Asset Management firm based in London. You will be providing IT support and service delivery to lead the BAU service operations functions and provide end-user support. You will also be providing support for the company … per day. You will also be required in the office 5 days a week. This is a role where you will be leading service delivery, with that in mind you will need: Solid Experience in a Similar Position Experience in the Financial Industry – Preferably Buy-Side ITIL Qualified more »

Assist with the review of user access requests and the use of new software or hardware, reporting findings to the Cyber Security team. Support Service Delivery: Collaborate with the IT team to ensure effective service delivery, sharing knowledge and working flexibly to resolve incidents and complete … service requests related to security. Engagement with InfoSec: Actively support InfoSec team initiatives and projects, providing hands-on assistance and technical expertise. Skills Hands-on experience with Azure cloud security tools and infrastructure management, including M365, IAM, RBAC, Sentinel, Defender for Cloud and Log Monitoring. Ability to identify, respond more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid more »

on pre-sales test support, partner training and project implementation on Ruijie network products or solution, meanwhile you also need to be responsible for service delivery quality in coverage territory. To be successful in this role, a motivated self-starter and self-learner is preferred, possess strong customer … service and technical problem solving skills. Responsibility: 1. Provide back line technical assistant and support to System Integration, Distributor and T2 channel partner. 2. Establish the services process system (Services Support, RMA process, etc.) with the covering countries and be responsible for the quality of services deliver in those more »

with ease and grace Participate in Project Kick-offs, training requirements definition and scoping conversations, advising and supporting customers Adhere to Global Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training services Participate in the development of new offerings and improvement to … the technology industry 1+ years’ experience in a functional training or consultative role with emphasis on technology and business process training development, design, and delivery Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences Understanding of … change so that one may best serve customers’ needs Excellent written and verbal English skills that can be applied to documentation development, curriculum review, delivery and communication Spanish or German language skills would be a plus #LI-Hybrid Career Level - IC3 As a world leader in cloud solutions, Oracle more »

holiday and sickness, as required. Carry out routine planned preventative maintenance as required within critical and non-critical environments. The closure of remedial and service requests Work is carried out in accordance with current regulations and safety standards. Monitor BMS for running equipment and responding to alarm conditions. Investigate … by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

Job summary To manage the Network Planning Department: To manage a team of scheduler compilers and support the Service Delivery Director by: planning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating sites etc. work with TfGM to … services operated work with all departments to manage the smooth introduction of franchised bus services and subsequent contract changes to strict deadlines work with Service Delivery Team devising proposals to submit to TfGM to improve service reliability in the face of increased traffic congestion, changes to road … all aspects of the planning and introduction of franchised bus services are executed to the satisfaction of both parties, within agreed deadlines; Ensuring that Service Delivery Managers, Engineering Managers and Network Performance Managers are kept informed of franchised and operational requirements for each new or amended service more »

team. Responsibilities: Technical: You will be responsible for the technical quality of work delivered in Casualty teams up to a value of £250K Technical & Delivery: You will ensure that quality and technical frameworks and processes in Casualty are working effectively and delivering value and mitigating risk. Clients: You will … in Bids and Tenders Development & Growth : Identification of training needs, process improvements, general best practice and legal developments which will improve the quality of service and KPI performance that the team delivers. Quality : Managing an effective audit function which delivers both internal and external audit requirements and forms an … integral part of the technical framework for improving quality and service delivery Qualifications: A proven track record of casualty file handling and passion for results driven performance and client care. Financial Authority of at least £100K Over 5 years experience of handling casualty claims including litigation. Pre Litigated more »

month fixed term contract, with the potential to turn permanent. In this newly created role, you will report to the Head of IT Service Delivery and following a recent migration, be responsible for embedding SharePoint and the wider M365 suite within the organisation; putting policies in place and more »