Service Delivery Jobs in England

Service Delivery
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 97 140 141
Rank change year-on-year +43 +1 +20
Permanent jobs citing Service Delivery 2,287 2,365 3,825
As % of all permanent jobs advertised in England 2.69% 2.55% 2.90%
As % of the Processes & Methodologies category 3.13% 2.67% 3.03%
Number of salaries quoted 1,609 1,557 2,661
10th Percentile £28,350 £26,500 £28,500
25th Percentile £36,250 £35,000 £39,072
Median annual salary (50th Percentile) £50,000 £52,000 £52,500
Median % change year-on-year -3.85% -0.95% +5.00%
75th Percentile £66,000 £70,000 £67,500
90th Percentile £78,750 £87,500 £80,000
UK median annual salary £50,000 £51,550 £52,500
% change year-on-year -3.01% -1.81% +5.00%

All Process and Methodology Skills
England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 73,041 88,556 126,288
As % of all permanent jobs advertised in England 85.85% 95.64% 95.68%
Number of salaries quoted 53,922 52,314 73,827
10th Percentile £29,000 £34,250 £33,500
25th Percentile £40,000 £46,000 £44,250
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,750 £82,500 £80,000
90th Percentile £93,750 £101,250 £97,500
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 29 April 2024.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +74 616 £60,000 -7.69% 216
South East +8 485 £49,000 +15.29% 137
North of England +31 430 £47,500 -2.06% 123
Midlands +25 332 £47,450 -9.62% 96
South West +27 304 £50,000 +11.11% 68
North West +30 237 £50,000 +11.11% 79
West Midlands +30 221 £50,000 -7.61% 51
Yorkshire +42 157 £47,500 -18.82% 33
East of England -12 140 £37,500 -11.76% 67
East Midlands +16 107 £37,500 -23.08% 45
North East +10 39 £38,066 +18.95% 13
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 141 (6.17%) SharePoint
2 105 (4.59%) Microsoft Exchange
3 25 (1.09%) Confluence
4 24 (1.05%) Apache
5 23 (1.01%) nginx
6 22 (0.96%) CMS
7 21 (0.92%) Jupyter
8 19 (0.83%) Apache Spark
9 11 (0.48%) IIS
10 8 (0.35%) Exchange Server 2013
11 7 (0.31%) Exchange Server 2010
12 6 (0.26%) Appian
12 6 (0.26%) Exchange Server 2000
13 5 (0.22%) SharePoint 2010
13 5 (0.22%) SharePoint 2013
14 4 (0.17%) SAS
14 4 (0.17%) Umbraco
15 3 (0.13%) Documentum
15 3 (0.13%) Skype for Business
16 2 (0.087%) Moodle
Applications
1 165 (7.21%) Microsoft Office
2 141 (6.17%) Microsoft Excel
3 57 (2.49%) Microsoft PowerPoint
4 17 (0.74%) Microsoft Project
5 8 (0.35%) InDesign
5 8 (0.35%) Photoshop
6 7 (0.31%) MS Visio
7 6 (0.26%) Chatbot
8 5 (0.22%) Spreadsheet
9 3 (0.13%) Trello
10 1 (0.044%) Adobe Creative Suite
10 1 (0.044%) Adobe Illustrator
10 1 (0.044%) Solid Edge
Business Applications
1 27 (1.18%) Dynamics CRM
2 9 (0.39%) SAP ERP
3 8 (0.35%) Maximo
4 6 (0.26%) Dynamics GP
4 6 (0.26%) NEC Housing
4 6 (0.26%) Remedy ITSM
5 5 (0.22%) SAP HCM
5 5 (0.22%) Workday HCM
6 4 (0.17%) Elite 3E
6 4 (0.17%) Magento
6 4 (0.17%) Oracle EBS
6 4 (0.17%) ResourceLink
6 4 (0.17%) SAP HR
7 3 (0.13%) NetSuite
7 3 (0.13%) Salesforce CRM
7 3 (0.13%) Shopify
8 2 (0.087%) Oracle ERP
8 2 (0.087%) Primavera
8 2 (0.087%) SAP CX
9 1 (0.044%) SAP PP
Cloud Services
1 419 (18.32%) Microsoft 365
2 392 (17.14%) Azure
3 159 (6.95%) Power Platform
3 159 (6.95%) SaaS
4 105 (4.59%) AWS
5 85 (3.72%) Entra ID
6 58 (2.54%) PowerApps
7 47 (2.06%) Azure DevOps
8 32 (1.40%) Amazon S3
8 32 (1.40%) OneDrive
9 31 (1.36%) Dynamics 365
9 31 (1.36%) Power Automate
10 24 (1.05%) Cloud Computing
11 19 (0.83%) IaaS
12 18 (0.79%) MinIO
12 18 (0.79%) OpenShift
13 15 (0.66%) Azure Sentinel
14 14 (0.61%) WhatsApp
15 12 (0.52%) Amazon EC2
16 10 (0.44%) PaaS
Communications & Networking
1 188 (8.22%) Firewall
2 118 (5.16%) WAN
3 109 (4.77%) LAN
4 101 (4.42%) VPN
5 86 (3.76%) Wi-Fi
6 70 (3.06%) Network Security
7 61 (2.67%) DNS
8 54 (2.36%) Wireless
9 53 (2.32%) DHCP
10 42 (1.84%) Internet
10 42 (1.84%) TCP/IP
11 40 (1.75%) VoIP
12 38 (1.66%) SD-WAN
13 33 (1.44%) VLAN
14 27 (1.18%) SAN
15 24 (1.05%) Unified Communications
16 20 (0.87%) Remote Desktop
17 19 (0.83%) Intranet
18 12 (0.52%) MPLS
19 11 (0.48%) NAS
Database & Business Intelligence
1 115 (5.03%) SQL Server
2 97 (4.24%) Power BI
3 46 (2.01%) Relational Database
4 28 (1.22%) Big Data
5 20 (0.87%) SQL Server Reporting Services
6 18 (0.79%) Data Warehouse
6 18 (0.79%) Hadoop
6 18 (0.79%) Presto
7 14 (0.61%) Amazon RDS
7 14 (0.61%) MySQL
8 13 (0.57%) GIS
9 12 (0.52%) RDBMS
10 11 (0.48%) NoSQL
11 9 (0.39%) Azure SQL Database
12 8 (0.35%) SQL Server Integration Services
13 7 (0.31%) Tableau
14 6 (0.26%) DB2
14 6 (0.26%) SAP HANA
15 5 (0.22%) CorVu
15 5 (0.22%) Crystal Reports
Development Applications
1 48 (2.10%) JIRA
2 30 (1.31%) Jenkins
3 18 (0.79%) Atlassian Bamboo
4 14 (0.61%) Team Foundation Server
5 11 (0.48%) Git
5 11 (0.48%) Visual Studio
6 9 (0.39%) Robot Framework
7 3 (0.13%) GitLab
7 3 (0.13%) Selenium
8 2 (0.087%) Bitbucket
9 1 (0.044%) Appium
9 1 (0.044%) Cypress.io
9 1 (0.044%) JMeter
9 1 (0.044%) MSI
9 1 (0.044%) Postman
9 1 (0.044%) REST Assured
9 1 (0.044%) Serenity BDD
9 1 (0.044%) SpecFlow
9 1 (0.044%) Visual Studio Team System
General
1 874 (38.22%) Social Skills
2 524 (22.91%) Finance
3 241 (10.54%) Inclusion and Diversity
4 200 (8.75%) Analytical Skills
5 172 (7.52%) Public Sector
6 170 (7.43%) Law
7 138 (6.03%) Legal
8 112 (4.90%) Retail
9 91 (3.98%) Organisational Skills
10 66 (2.89%) Marketing
11 58 (2.54%) Telecoms
12 48 (2.10%) Influencing Skills
13 46 (2.01%) Banking
14 43 (1.88%) Presentation Skills
15 36 (1.57%) Local Government
16 34 (1.49%) Aerospace
17 31 (1.36%) Manufacturing
18 30 (1.31%) Documentation Skills
19 27 (1.18%) Fire and Rescue
20 25 (1.09%) Advertising
Job Titles
1 455 (19.90%) Service Manager
2 377 (16.48%) Delivery Manager
3 370 (16.18%) Service Delivery Manager
4 258 (11.28%) Senior
5 256 (11.19%) Analyst
6 241 (10.54%) IT Manager
7 238 (10.41%) Lead
8 155 (6.78%) IT Support
9 149 (6.52%) Senior Manager
10 122 (5.33%) Senior Delivery Manager
10 122 (5.33%) Senior Service Manager
11 117 (5.12%) Senior Service Delivery Manager
12 109 (4.77%) Support Engineer
13 100 (4.37%) Developer
13 100 (4.37%) IT Services Manager
14 87 (3.80%) IT Engineer
15 82 (3.59%) Infrastructure Engineer
16 77 (3.37%) IT Analyst
17 75 (3.28%) Consultant
18 68 (2.97%) Support Analyst
Libraries, Frameworks & Software Standards
1 46 (2.01%) .NET
2 44 (1.92%) EDI
3 31 (1.36%) HTML
4 22 (0.96%) CSS
5 18 (0.79%) ActiveMQ
5 18 (0.79%) Apache NiFi
5 18 (0.79%) Elastic Stack
5 18 (0.79%) RabbitMQ
5 18 (0.79%) YAML
6 14 (0.61%) .NET Framework
7 12 (0.52%) AngularJS
8 10 (0.44%) ASP.NET
8 10 (0.44%) XML
9 9 (0.39%) Middleware
9 9 (0.39%) REST
9 9 (0.39%) Web Services
10 8 (0.35%) cXML
10 8 (0.35%) EDIFACT
11 7 (0.31%) .NET Core
11 7 (0.31%) Flash
Miscellaneous
1 132 (5.77%) Self-Motivation
2 114 (4.98%) Management Information System
3 93 (4.07%) Driving Licence
4 86 (3.76%) Data Centre
5 43 (1.88%) Product Ownership
6 40 (1.75%) Onboarding
7 30 (1.31%) Fat Client
7 30 (1.31%) Thin Client
8 29 (1.27%) Hybrid Cloud
9 26 (1.14%) Enterprise Software
9 26 (1.14%) Public Cloud
10 23 (1.01%) PMI
11 19 (0.83%) Mainframe
11 19 (0.83%) Security Operations Centre
12 18 (0.79%) CMDB
12 18 (0.79%) Replication
13 17 (0.74%) Low-Code
14 14 (0.61%) NHS
15 13 (0.57%) Cloud Native
15 13 (0.57%) Hedge funds
Operating Systems
1 360 (15.74%) Windows
2 124 (5.42%) Windows Server
3 122 (5.33%) Windows 10
4 94 (4.11%) Linux
5 37 (1.62%) Apple iOS
6 31 (1.36%) Windows 7
6 31 (1.36%) Windows Server 2019
7 29 (1.27%) Android
8 28 (1.22%) Windows Server 2012
9 27 (1.18%) Windows Server 2016
10 18 (0.79%) Windows Server 2008
11 17 (0.74%) Mac OS
12 15 (0.66%) Unix
13 10 (0.44%) Mac OS X
14 6 (0.26%) Ubuntu
14 6 (0.26%) Windows 8
15 4 (0.17%) VMS
16 1 (0.044%) OpenVMS
16 1 (0.044%) Solaris
16 1 (0.044%) Windows XP
Processes & Methodologies
1 793 (34.67%) ITIL
2 475 (20.77%) Service Management
3 441 (19.28%) Customer Service
4 436 (19.06%) Problem-Solving
5 372 (16.27%) ITSM
6 338 (14.78%) Continuous Improvement
7 305 (13.34%) Agile
8 301 (13.16%) Project Management
9 274 (11.98%) Mentoring
10 234 (10.23%) Change Management
11 179 (7.83%) Stakeholder Management
12 174 (7.61%) Project Delivery
13 170 (7.43%) Cybersecurity
13 170 (7.43%) Incident Management
14 155 (6.78%) Performance Management
15 141 (6.17%) DevOps
15 141 (6.17%) Roadmaps
16 136 (5.95%) Contract Negotiation
17 135 (5.90%) Collaborative Working
18 133 (5.82%) Problem Management
Programming Languages
1 127 (5.55%) SQL
2 86 (3.76%) PowerShell
3 62 (2.71%) Python
4 37 (1.62%) Bash
5 32 (1.40%) JavaScript
6 28 (1.22%) C#
6 28 (1.22%) Java
7 24 (1.05%) T-SQL
8 19 (0.83%) COBOL
9 18 (0.79%) Shell Script
10 8 (0.35%) ActionScript
10 8 (0.35%) ActionScript 2.0
10 8 (0.35%) TypeScript
11 5 (0.22%) VB
12 4 (0.17%) Kotlin
12 4 (0.17%) Scala
13 3 (0.13%) PHP
14 2 (0.087%) Data Analysis Expressions
14 2 (0.087%) VBScript
15 1 (0.044%) Swift
Qualifications
1 343 (15.00%) Degree
2 254 (11.11%) Security Cleared
3 108 (4.72%) SC Cleared
4 85 (3.72%) ITIL Certification
5 67 (2.93%) DV Cleared
6 60 (2.62%) Cisco Certification
7 46 (2.01%) Computer Science Degree
7 46 (2.01%) Microsoft Certification
8 41 (1.79%) CCNA
9 40 (1.75%) PMI Certification
10 37 (1.62%) ITIL Foundation Certificate
11 36 (1.57%) CTC Cleared
12 32 (1.40%) DBS Check
13 30 (1.31%) CISSP
14 28 (1.22%) CCNP
15 23 (1.01%) BPSS Clearance
16 21 (0.92%) AWS Certification
17 19 (0.83%) PMP
18 16 (0.70%) MCP
19 15 (0.66%) AWS Certified Solutions Architect
Quality Assurance & Compliance
1 327 (14.30%) SLA
2 73 (3.19%) QA
3 69 (3.02%) GDPR
4 50 (2.19%) Cyber Essentials
5 45 (1.97%) ISO/IEC 27001
6 40 (1.75%) Accessibility
7 36 (1.57%) PMO
8 21 (0.92%) Data Quality
9 12 (0.52%) PCI DSS
10 9 (0.39%) ISO 9001
11 8 (0.35%) Cyber Essentials PLUS
11 8 (0.35%) NIST
12 7 (0.31%) Actionable Recommendations
13 5 (0.22%) GRC
13 5 (0.22%) ISO/IEC 20000
14 4 (0.17%) NEBOSH
14 4 (0.17%) TickIT
15 3 (0.13%) COBIT
15 3 (0.13%) HIPAA
15 3 (0.13%) ISO 14001
System Software
1 291 (12.72%) Active Directory
2 83 (3.63%) VMware Infrastructure
3 45 (1.97%) Hyper-V
4 36 (1.57%) vSphere
5 24 (1.05%) Virtual Desktop
6 22 (0.96%) Docker
7 18 (0.79%) Virtual Machines
8 17 (0.74%) Firmware
9 10 (0.44%) VMware ESXi
10 7 (0.31%) Virtual Servers
11 3 (0.13%) BitLocker
12 2 (0.087%) Embedded Firmware
12 2 (0.087%) XenApp
13 1 (0.044%) DFS Replication
13 1 (0.044%) KVM
13 1 (0.044%) Microsoft Virtual Server
13 1 (0.044%) Veritas Cluster Server
13 1 (0.044%) XenDesktop
Systems Management
1 98 (4.29%) Microsoft Intune
2 93 (4.07%) SCCM
3 36 (1.57%) Kubernetes
4 32 (1.40%) Ansible
5 25 (1.09%) Terraform
6 22 (0.96%) WSUS
7 18 (0.79%) Grafana
7 18 (0.79%) HAProxy
7 18 (0.79%) Prometheus
8 10 (0.44%) Jamf Pro
9 7 (0.31%) NetBackup
10 6 (0.26%) Microsoft Data Protection Manager
10 6 (0.26%) SCDPM
11 5 (0.22%) FortiGate
11 5 (0.22%) Single Sign-On
11 5 (0.22%) vCenter Server
12 4 (0.17%) SmoothWall
13 3 (0.13%) Failover Clustering
13 3 (0.13%) Nessus
13 3 (0.13%) SCOM
Vendors
1 760 (33.23%) Microsoft
2 239 (10.45%) ServiceNow
3 152 (6.65%) VMware
4 115 (5.03%) Dell
5 109 (4.77%) Cisco
6 52 (2.27%) Apple
7 50 (2.19%) Oracle
8 48 (2.10%) Salesforce
9 46 (2.01%) SAP
10 42 (1.84%) Citrix
11 41 (1.79%) Veeam
12 35 (1.53%) iManage
13 34 (1.49%) Meraki
14 27 (1.18%) Google
15 26 (1.14%) Adobe
16 22 (0.96%) HP
16 22 (0.96%) SolarWinds
17 21 (0.92%) Sophos
18 19 (0.83%) Unisys
19 16 (0.70%) Palo Alto