226 to 250 of 765 Permanent Service Delivery Jobs in England

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

p/a + robust benefits package Liverpool I'm currently recruiting for a Senior Technical Services Manager to lead the hard-service maintenance delivery in an acute hospital in Liverpool. Managing a team of 40 (with 3 direct reports), we are looking for someone from either from … a mechanical or electrical maintenance background to oversee operational delivery across all PPM and reactive works. With the 3 TSM's reporting into the role, the Senior TSM will focus on KPI delivery and technical compliance across the estate – we are looking for someone who can build processes … from the ground up to improve service delivery. The role would suit someone with a strong operational background who can strategically lead the team, improving culture and service delivery while driving compliance on HTM's through robust AP/CP appointments. Duties of the role include: Management more »

p/a + robust benefits package Liverpool I'm currently recruiting for a Senior Technical Services Manager to lead the hard-service maintenance delivery in an acute hospital in Liverpool. Managing a team of 40 (with 3 direct reports), we are looking for someone from either from … a mechanical or electrical maintenance background to oversee operational delivery across all PPM and reactive works. With the 3 TSM's reporting into the role, the Senior TSM will focus on KPI delivery and technical compliance across the estate – we are looking for someone who can build processes … from the ground up to improve service delivery. The role would suit someone with a strong operational background who can strategically lead the team, improving culture and service delivery while driving compliance on HTM's through robust AP/CP appointments. Duties of the role include: Management more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … continue to grow around 20% year on year. As a result of continued expansion, my client has immediate requirements for a 1 st line service desk engineer to work on key customer account queries covering the Cambridgeshire and the surrounding area. Ideal Candidate The successful candidate will come from … a similar fast paced environment ideally managed services with at least 6 months commercial experience in a similar technical support or service desk role. As a 1 st line engineer, you will be a highly motivated with a good understanding of O365 and Active Directory, ideally with some understanding more »

infrastructure landscape, and assess suitability to move to the target hosting platform. Once this is determined, the team will then work with the application service providers and the cloud hosting technical teams to migrate or re-platform the applications over in a controlled and staged manner. Job Responsibilities Conduct … discovery activities with new prospective tenants and coordinate migration/transition activity with them and the hosting service delivery team, including reporting and managing aspects of the roadmap and alignment of dependencies with tenants. Plan and track dependencies between service and tenant, for example keeping prospective tenants … up to date with service roadmap to enable effective planning of the optimum time and workloads for migration where dependencies on new service features are identified. Produce clear status reports to keep all stakeholder informed of progress, risks, dependencies and issues. Customer and service focussed, ability to more »

leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner … and implementing Data Connection enhancements (automation). Change Management - Administering the various change processes, reviewing RFCs, providing guidance and support to change requesters Continual Service Improvement - Be actively involved in identifying, developing and implementing service improvements. Configuration Management - Develop Process and governance, manage daily exceptions/workload, Identify … Configuration Management function. Technical expertise and the ability to apply functional knowledge to complex and diverse situations Experience of working within an ITIL based service delivery model. Knowledge of managing performance with internal delivery teams within a service frame work, including SLAs and KPIs Services offered more »

opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery.This role is responsible for supporting and … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

decentralised Data & Analytics teams and the AI function. You will also be responsible for managing financial operations (FinOps) related to cloud services and IT service management, optimizing cost, performance, and service delivery.What you will be doing:Platform Strategy and ongoing managementDevelop and execute a strategic plan for the … cloud spending, ensuring efficient allocation of resources and cost-effectiveness.Collaborate with finance and business units to forecast cloud budgets, aligning expenditures with strategic priorities.IT Service ManagementEmbed and maintain group-aligned IT service management (ITSM) practices to ensure high-quality service delivery and platform availability, with robust … a large-scale, complex environment.Strong knowledge of FinOps principles and practices, with a demonstrated ability to manage cloud costs and budgeting effectively.Proficiency in IT service management frameworks (e.g., ITIL) and experience in managing IT services in a cloud environment.Expertise in cloud engineering, security, compliance, and data governance, with an more »

/Infrastructure as Code & DevSecOps - Advisory Consultant Dell Technologies customers rely on our products and services to drive human progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. … Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us as a Consultant on our Services Delivery team in London and South-East, United Kingdom to do the best work of your career and make a profound social impact. The role … will require some travel around EMEA. What you’ll achieve As a member of the services delivery team, you will work alongside Dell Consultants, to earn the customer’s trust through competence, technical acumen, consulting expertise, and partnership. This position requires a dynamic individual with expert customer-facing skills. more »

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous... more »

MS Suite of AppsStrong interest in technology risk management and a desire to continually develop personal and team knowledgeExperience managing multiple projects or internal service delivery, including service level management, process design and skills development planningStrong relationship management skills with a focus on negotiating to come to … limits and create a new future together at RBCJob SkillsBusiness, Cyber Security Management, Information Security, Information Security Auditing, Information Security Operation Center (ISOC), Operational Delivery, Operations Management, Process Management, Risk Assessments, Risk Control, Security Risk, Security Risk Assessment, Taking Initiative, Threat ManagementAdditional Job DetailsAddress:100 BISHOPSGATE:LONDONCity:LondonCountry:United more »

leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner … and implementing Data Connection enhancements (automation). Change Management - Administering the various change processes, reviewing RFCs, providing guidance and support to change requesters Continual Service Improvement - Be actively involved in identifying, developing and implementing service improvements. Configuration Management – Develop Process and governance, manage daily exceptions/workload, Identify … Configuration Management function. Technical expertise and the ability to apply functional knowledge to complex and diverse situations Experience of working within an ITIL based service delivery model. Knowledge of managing performance with internal delivery teams within a service frame work, including SLAs and KPIs Services offered more »

professional to support applications used by our Engineering and Manufacturing functions. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to UK based divisions to successfully enable business operations.This role is responsible for supporting and maintaining the full application … out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

Quantum Computing company to drive the successful deployment of their quantum computing solutions and manage funded projects across multiple teams. RESPONSIBILITIES Strategise and Implement Delivery Solutions: Develop and execute delivery strategies and project management methodologies to ensure the successful deployment of our quantum computing solutions and the completion … executive team to create and implement strategies that align with the company’s goals and growth objectives. Manage client relationships from pre- to post-delivery in collaboration with Sales and the Commercial team. Develop and maintain strong relationships with clients, ensuring their needs and expectations are met to foster … long-term partnerships. Oversee all Service Level Management activities, including regular Service Delivery reviews to assess performance against agreed service levels, and implement remedial or preventative actions as needed. Proactively identify risks and develop mitigation strategies to minimise their impact on project timelines and deliverables. Develop more »

of Lewisham & Greenwich NHS Trust. We are looking to recruit a motivated Physiotherapist to provide clinical, operational and professional leadership to the inpatient physiotherapy service at UHL. You will jointly lead a large team of physiotherapists (approximately 55 staff) providing therapy to patients in wide-ranging inpatient environments. This … is now ready to expand knowledge and skills to work in this key leadership role. You will be passionate about improving the inpatient physiotherapy service and working collaboratively with the wider Trust to support patient care.. Main duties of the job Your responsibility will be for inpatient physiotherapy at … Summary: To lead the UHL Inpatient Physiotherapy team and carry a clinical caseload. To provide clinical, professional and operational leadership to the Inpatient Physiotherapy service for UHL working in collaboration with outpatient physiotherapy lead and head of adult physiotherapy as required. To work closely with head of adult physiotherapy more »

storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.We are now looking for a colleague to join our team in Bedford, United Kingdom as an UPS Technical Manager.Job overview: As Technical … Manager you will support the Engineering Manager with ownership of all aspects of service delivery across the customer base. You will manage a team of Field Service engineers and subsequently be responsible for the delivery and standard of the service they provide. You will encourage … and promote service excellence at every opportunity. Your Core Responsibilities: To manage a team of UPS Field Service engineers of varied capabilities and location.To have a good understanding of the competitor’s equipment currently under contract.Build client relationships and ensure they are fully supported.Promote the company image on more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £31,924 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

North and Rapid Response & Intermediate Care Clinical Lead South and UCR to ensure RRIC and the UCR squads operate as one countywide flexible, standardised service across Buckinghamshire. The post holder will be a highly experienced registered professional, who has the drive and ability to support the transformation and working … with their colleagues to ensure that the workforce has the skills and competence that ensures the delivery of the service is safe, responsive and effective in preventing hospital admissions and facilitating hospital discharges. Main duties of the job The operational and clinical management includes accountability for budget, workload … Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application. We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion more »

people living in supported living services in Derby? We are currently recruiting a Support Coordinator to join the management team at our supported living service for adults with learning disabilities. Creative Support is a non-profit organisation which provides high quality person centred social care services. Working to empower … needs to live independent and fulfilling lives, we are committed to helping our clients recognise their strengths, abilities and personal resources. Our supported living service in Sinfin, Derby supports service users with a range of disabilities, to remain in their own homes and live fulfilled lives. The service … The tenants are supported to enjoy a wide range of activities and live their lives to the full. We also manage a supported living service in Alvaston. The services work closely together, sharing staff experience and expertise and working to ensure that service users' needs are met. We more »

Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering services within KPIs, SLAs and contractual obligations. Incident Management - Respond to, work with SMEs … Your Experience Knowledge of relational databases. Experience of Production Support in a Financial Services pr Wealth Management environment ITIL experience Experience using an IT Service Management tool such as ServiceNow or JIRA Ability to learn quickly in a dynamic fast-paced industry. Self-motivated, confident, and a delivery more »

patterns – 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. …/7 365 role. Key Skills: • Communication both written and verbal • Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) • Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: • Technical Management. • Coordination of Command Center and Technical Teams for problem determination and recovery • Identify … and implement service improvements. • Own and drive all service incidents through to service recovery. • Planning and Implementation of weekend maintenance period tasks • Manage change activity on live services. • Shift lead for Command Center team Additional Responsibilities: • Participate in 24/7 Rotating Shift Pattern • Support end to more »

Job summary We are looking to recruit an experienced Release Train Engineer or agile coach with delivery experience to lead this function for our Electronic Health Record (EHR) team of 130+ members responsible for its workflow design, configuration, end user training and system maintenance. Following two years of a … EHR is an advantage. A knowledge of, and ability to implement, coach and drive, agile and product methods will be key to success - our delivery methodology is based on https://scaledagileframework.com. Applicants are encouraged to read the role description for further information, but this is a new … be to understand the complexity or Epic and material challenges to making teams cross functional. Taking ownership for team training and working with EHR Delivery Managers you will have to formulate a plan to reduce cross-team dependencies. From the start all our development and maintenance processes will need more »

has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a role model and driving service orientation focus by the team is essential for this role. This role will report to the End User Technology Platforms and Services Lead. Major …/Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer focused service delivery organisation. Ownership of end-to-end user experience for technology platforms, across Brambles. Develop and maintain end user technology platform roadmaps for Enterprise Collaboration platforms … Support teams to ensure a seamless end user experience. Manage 3rd party providers where applicable, ensuring they deliver to agreed deliverables, within the agreed service levels whilst providing continuous improvement. Manage and continuously optimize the End User Technology Platforms budget ensuring it provides best value to the business. Build more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 Working Pattern: Monday - Friday Working Model: Hybrid Working (3 days on site/2 days WFH) NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit … a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a … high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or more »