251 to 275 of 776 Permanent Service Delivery Jobs in England

North and Rapid Response & Intermediate Care Clinical Lead South and UCR to ensure RRIC and the UCR squads operate as one countywide flexible, standardised service across Buckinghamshire. The post holder will be a highly experienced registered professional, who has the drive and ability to support the transformation and working … with their colleagues to ensure that the workforce has the skills and competence that ensures the delivery of the service is safe, responsive and effective in preventing hospital admissions and facilitating hospital discharges. Main duties of the job The operational and clinical management includes accountability for budget, workload … Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application. We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion more »

people living in supported living services in Derby? We are currently recruiting a Support Coordinator to join the management team at our supported living service for adults with learning disabilities. Creative Support is a non-profit organisation which provides high quality person centred social care services. Working to empower … needs to live independent and fulfilling lives, we are committed to helping our clients recognise their strengths, abilities and personal resources. Our supported living service in Sinfin, Derby supports service users with a range of disabilities, to remain in their own homes and live fulfilled lives. The service … The tenants are supported to enjoy a wide range of activities and live their lives to the full. We also manage a supported living service in Alvaston. The services work closely together, sharing staff experience and expertise and working to ensure that service users' needs are met. We more »

Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering services within KPIs, SLAs and contractual obligations. Incident Management - Respond to, work with SMEs … Your Experience Knowledge of relational databases. Experience of Production Support in a Financial Services pr Wealth Management environment ITIL experience Experience using an IT Service Management tool such as ServiceNow or JIRA Ability to learn quickly in a dynamic fast-paced industry. Self-motivated, confident, and a delivery more »

patterns – 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. …/7 365 role. Key Skills: • Communication both written and verbal • Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) • Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: • Technical Management. • Coordination of Command Center and Technical Teams for problem determination and recovery • Identify … and implement service improvements. • Own and drive all service incidents through to service recovery. • Planning and Implementation of weekend maintenance period tasks • Manage change activity on live services. • Shift lead for Command Center team Additional Responsibilities: • Participate in 24/7 Rotating Shift Pattern • Support end to more »

Job summary We are looking to recruit an experienced Release Train Engineer or agile coach with delivery experience to lead this function for our Electronic Health Record (EHR) team of 130+ members responsible for its workflow design, configuration, end user training and system maintenance. Following two years of a … EHR is an advantage. A knowledge of, and ability to implement, coach and drive, agile and product methods will be key to success - our delivery methodology is based on https://scaledagileframework.com. Applicants are encouraged to read the role description for further information, but this is a new … be to understand the complexity or Epic and material challenges to making teams cross functional. Taking ownership for team training and working with EHR Delivery Managers you will have to formulate a plan to reduce cross-team dependencies. From the start all our development and maintenance processes will need more »

has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a role model and driving service orientation focus by the team is essential for this role. This role will report to the End User Technology Platforms and Services Lead. Major …/Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer focused service delivery organisation. Ownership of end-to-end user experience for technology platforms, across Brambles. Develop and maintain end user technology platform roadmaps for Enterprise Collaboration platforms … Support teams to ensure a seamless end user experience. Manage 3rd party providers where applicable, ensuring they deliver to agreed deliverables, within the agreed service levels whilst providing continuous improvement. Manage and continuously optimize the End User Technology Platforms budget ensuring it provides best value to the business. Build more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 Working Pattern: Monday - Friday Working Model: Hybrid Working (3 days on site/2 days WFH) NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit … a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a … high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or more »

East of England Regional Delivery Officer (Part-Time) Home-based (working across the East of England with no location focus) About Us Sported is a leading charity supporting the UK's largest network of sport and physical activity groups and we exist to provide the skills, resources and funding … to remove barriers from young peoples lives to allow them to thrive against the odds. Were now looking for an East of England Regional Delivery Officer to join our team working across the East of England in a home-based role with no location focus on a part-time … charity or our members - Up to five days of paid study leave for self-funded education/training - Flexible working arrangements - A confidential counselling service - Access to a pension scheme to give you peace of mind - Virtual Diversity & Inclusion Open Space every month - Cycle to Work Scheme to support more »

be doing day-to-day? We are seeking a highly skilled Technical Lead IT Engineer to lead our technical team and ensure the successful delivery of our service offerings. You will be responsible for overseeing the technical operations of the branch, ensuring that our services meet or exceed … customer expectation. You’ll be providing technical guidance and support to our clients and internal teams. You will work closely with delivery and support teams from other areas of the business to deliver services across multiple regions. The role is critical in driving outstanding customer service. You will be … strategy, technical challenges, and opportunities for growth. Technical Lead IT Engineer - Overview of the role: Lead the technical team in the design, development, and delivery of our services and products. Develop and maintain relationships with our clients, ensuring that their technical needs are met and exceeded, and identifying opportunities more »

To provide first line helpdesk support to Pathology system users. Analysing and resolving complex problems and queries taking appropriate action to maintain an optimal service or logging them with 3rd party support organisations and informing the Pathology IT Manager if the problem is not resolved within the service … are fully briefed on the system and system faults. To assist in the daily operations in the Pathology IT support team ensuring a quality service through appropriate action taken to optimise the service to users in line with the overall business needs and organisational requirements. To carry out … and giving of information. Qualifications Essential Good Standard of General Education to A level standard or equivalent. Desirable ECDL or equivalent knowledge Diploma in Service Delivery or IT Customer Service or equivalent demonstrable experience to the same level. Disclosure and Barring Service Check This post is more »

Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. If you have strong experience in Customer Service and have an interest in Technology please apply below! Full … progression plan Company events 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of … client issues and requests Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role more »

Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. If you have strong experience in Customer Service and have an interest in Technology please apply below! Full … progression plan Company events 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of … client issues and requests Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all lines … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They promote an more »

play a key role in the support of new and existing software applications. Development of existing IS controls that originate from within the IS Service Delivery function. The principal objectives of the role are: Support the Application and Integration Manager To act as the internal technical expert for … requests in line with associated documented processes Design and document and/or re-design and manage the implementation of process controls Implementation of service enhancements Generation and delivery of both regular and ad-hoc IT related reporting and MI Timely escalation of issues to your line manager … Effective communication to IT teams, 3rd party IT vendors and Speedy Business units Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed Provide support to Business Strategic projects as required Conduct additional ad hoc duties as required Promote participation more »

patterns 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Infrastructure Team Leader is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. …/7 365 role. Key Skills: Communication both written and verbal Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: Technical Management. Coordination of Command Center and Technical Teams for problem determination and recovery Identify … and implement service improvements. Own and drive all service incidents through to service recovery. Planning and Implementation of weekend maintenance period tasks Manage change activity on live services. Shift lead for Command Center team Additional Responsibilities: Participate in 24/7 Rotating Shift Pattern Support end to more »

than one hundred staff in our London, Manchester, and Manila offices. OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services … travel to remote client sites may be required. The role is hybrid so whilst not attending client site, time will be spent support our Service Desk and activities directed by the Service Delivery Manager. The 1st Line Support Engineer role is focused upon the day-to-day … delivery of IT support services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need more »

passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we are looking for a Central Service Analyst to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge … with the opportunity to develop, train and grow in a national team delivery technology changes to the English, Scottish and Welsh Ambulance Trusts. Still not sure if the role is the one for you? Then get in touch with us! We'll support you in discussing your experience and … qualifications and talk to you more about the role! Main duties of the job The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. ARP are committed more »

passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we are looking for a Central Service Analyst to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge … with the opportunity to develop, train and grow in a national team delivery technology changes to the English, Scottish and Welsh Ambulance Trusts. Still not sure if the role is the one for you? Then get in touch with us! We'll support you in discussing your experience and … qualifications and talk to you more about the role! Main duties of the job The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. ARP are committed more »

to appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … ensure interdependencies across all Information Management are aligned whilst delivering an excellent customer experience. Working with the Information Management Lead and in partnership with service users you will contribute to the design of the service catalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and … improvement of service delivery. As such we are looking for an individual who has a drive to demonstrate real value to front line services through data and results. Key responsibilities: Lead, manage and develop the Information Security team to ensure full capability across all activities, delivering excellent customer service. more »

This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »

the Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to maintain … out of hours if necessary.Keep up-to-date with the latest security news, principles, techniques and protocolsGeneral DutiesOperate in an ITIL V3 & ISO27001 focused service delivery frameworkStakeholder ManagementWork to defined Service Level Agreements and Key Performance IndicatorsOther duties as assignedKnowledge, skills and experience requiredA proven track record … to recognise trends in dataPersonal behaviours and values that nurture openness, honesty, trust, mutual respect and support from all team members in line with service excellence idealsThe Cyber Security Lead should ideally have qualifications in some of the following: Security+, SSCP, CISP, CEH, CCNA, CCNA Security, OSCP, MCSE, a more »

paramedics? This exciting position is for those people who have a thirst for commercial outcomes that have a real impact on how the ambulance service manages its emergency communications. We seek individuals who share our sense of purpose and embrace the challenge of getting things done in a complex … emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim … technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … Communicating compelling and well thought out solutions for Oracle Enterprise Resource Planning (ERP) in response to complex client problems. Supporting business development and project delivery activities across clients from multiple industries. System design and delivery, including release management, integration management, data migration strategy and management. Defining an overall … implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. Understanding of an Oracle Cloud delivery lifecycle using TCM or equivalent delivery method. Experience of managing a team of 10+ colleagues, including client and third parties. Experience in planning more »

Service Desk Technician Chalfont £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's … your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support … Azure, and basic networking Strong communication skills and ability to collaborate effectively in a team to resolve customer issues The role: Log incidents and service requests into our helpdesk system with comprehensive documentation Engage with customers to promptly address technical concerns, demonstrating effective communication skills Provide technical support for more »