76 to 93 of 93 Permanent SLA Jobs in London

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

Ensure account management teams deliver best in market service, all cross and upselling opportunities are maximised, and all issues are resolved in accordance with SLA’s. Manage new business teams making sure all client growth numbers are achieved. Teams are based across Europe and the role will require frequent travel. more »

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause more »

provide professional development opportunities for IT staff to enhance their skills and knowledge. Collaborate with external vendors and manage outsourced IT support services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the more »

onboarding process and ensuring the day 1 induction is completed in line with business expectations. Other Duties Discussing/reviewing/answering complaints within SLA Attendance at Stakeholder Engagement Meetings as and when required Review data and implementing changes where necessary to improve claimant journey/experience Completing, checking, and more »

First Point of Contact Service services by; ensuring that processes are designed around the customer ensuring expectations are met through resolution of queries within SLA delivering a service which provides excellent and timely communication with the customer throughout 2. Responsible for ensuring the full range of line management duties for more »

processes are designed to maintain the Azure IaaS estate in accordance with those recommendations Prioritising and managing workload effectively. Delivering projects and service to SLA Providing guidance, motivation and direction to team members ensuring work is produced to a good and consistent standard Establishing and maintaining excellent working relationships with more »

applications across all regions (including SAP ERP, HR/HCM, ecommerce, CRM, Retail POS) Lead the Application Support Analyst team, ensuring effective work allocation, SLA adherence, identifying and meeting training needs, and improving processes. Manage escalations both internally and with suppliers, including appropriate business communications. Deliver support for all core … IT issues, providing recommendations for application improvements. Support planned out-of-hours work as required and participate in on-call support rotations. Report on SLA adherence and system performance to key tech stakeholders. Identify and manage recurring issues to reduce problem occurrences. Strive to provide the best possible service and more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »

a multi-site NHS Acute Trust Working knowledge of Azure stack Significant experience of managing staff Managing Supplier relationships Monitoring compliance with SLA (Service Level Agreement) conditions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will more »

point of contact for the internal technical escalation process. Covering aspects of network support whilst providing guidance to junior members of the team. Ensure SLA records are logged correctly and maintained. Attend internal and hosted Microsoft training to gain additional accreditations to enhance customer support and experiences. The Technical Support more »

execute network and infrastructure projects! The role… You will lead and manage a team of Networking and Infrastructure engineers, ensuring a consistent delivery of SLA’s, setting performance goals whilst coaching and motivating the team. You will develop and mange the budget for the network and infrastructure team. You will more »

managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person. Responsibilities: * Efficiently manage multiple open tickets while meeting SLA thresholds. * Provide technical support for IT hardware and software used by end-users. * Take ownership of incidents, requests, and problems, conducting thorough diagnostics. * Perform regular more »

compliance related matters Oversee contract management and ensure value is being delivered by all suppliers Ensure compliance with the Property Management Agreement, KPIs and SLA's, industry best practices and statutory obligations. Develop and maintain good relations with Estate stakeholders. Work with the wider Estate Management team to facilitate & support more »

support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLA?s to ensure customer expectations are met. They will need to have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing more »

The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA’s. You’ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. more »

staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence - Keeps Technical Event Lead and Team Lead well informed of the status of event support more »