1 to 13 of 13 Permanent Support Manager Jobs in London

Application Support Manager An established Lloyd's Market insurer are looking to hire an Application Support Manager that can oversee the Application Support team that support a wide range of insurance based products that are either from third party vendors or have been built … in-house. As the Application Support Manager , you will need to have experience using applications such as Guidewire, Eclipse and other insurance applications and be able to manage the vendor support teams as well as the in-house support team. You will have been able to … oversee and support the team when incidents occur and be a pragmatic solutions based operator. Coming from a specialty insurance background you will have an understanding of dealing with internal customers, training and supporting the members of your team. Skills: Internal and external stakeholder management Solutions focused operator. 3rd more »

A great opportunity has arisen for a Technical Support Manager to join an industry leading faade specialist. You will serve as the cornerstone of their project execution strategy, providing expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems into projects. … Technical Support Manager Position Overview Oversee the installation, maintenance, and repair of facade systems supplied by the company. Provide technical support and guidance on site for facade-related products supplied. Conduct site inspections and audits to ensure adherence to project specifications and standards. Collaborate with project managers … issues on site, offering timely and effective solutions. Develop and implement training programs for site teams to enhance their technical skills and product knowledge. Support customers with toolbox talks and pre-start site meetings. Maintain up-to-date knowledge of industry advancements, new materials, and technological innovations. Prepare technical more »

Desktop Support Manager London based (with occasional travel) Introduction Our client, a leading insurance company in the IT sector, is currently seeking a dedicated Desktop Support Manager. In this role, you will be responsible for managing a team of 8 skilled IT Support Engineers. The position … is based in London, with occasional travel required to our offices in Bournemouth and Stockport. Key Responsibilities Lead and manage a team of IT Support Engineers, providing guidance and support in day-to-day operations Ensure efficient and effective delivery of IT support services to all employees … process improvement and implement necessary changes Proactively monitor systems and address potential IT challenges before they impact operations Job Requirements Significant experience in IT support, with a focus on desktop support Proven track record in managing and leading a team of IT professionals In-depth knowledge of the more »

Product Support Manager (Qualifications) Our client - an established awarding body - is looking for an experienced Product Support Manager within their qualifications team. This is a full-time and permanent post. Hybrid: home-working blended with working out of our client’s London offices. Starting salary: ca … 47k + good benefits The role The post holder will support and contribute to the development of product strategy and delivery of products and services to meet the KPIs, including progression, retention, engagement and growth. You will manage the complete product lifecycle for a portfolio of products and services. more »

Role : Customer Success Technical Support Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge … Responsibilities include: Maximising customer value to sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. … inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard Collaborate with the more »

using a fully configurable flexibility market platform. The Role They recently completed a £4m fundraise and are seeking a highly motivated and skilled Customer Support Manager to join their team. From here, you can progress into a management role. Responsibilities • Work collaboratively with external support providers to … ensure seamless front-line support • Manage and track support costs. • Analyse support KPIs (created by external and internal channels) to identify ways to improve services and products (working closely with the product team). • Put processes in place to ensure the support needs of customers are … ticketing/tracking system. • Creation of FAQ documents/videos and SOPs. • Provide training to customers and other software users as required (including external support team). more »

Job summary Applications Support Manager - Band 8a The Clinical Systems Team is recruiting to this position to manage a team of applications specialist support staff responsible for the support, configuration and maintenance of Cerner Millennium, Barts Health's electronic health record system. Main duties of the … and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this more »

IT Support Team Leader – Greenwich, London (Hybrid) - £40,000 to £45,000 Per annum + Bonus and £6,000 Car Allowance We are on the hunt for a technically skilled Senior IT Support engineer with experience leading teams and managing projects including product rollouts and overhauls. In this … role you’ll be working on the delivery of IT support to team members across the business and operating in tandem with the international IT Support function with a base in Paris. This is a Hybrid position with a standard arrangement being for 3days in office and 2days … from home each week. Responsibilities: Lead support team monitoring objectives, performance and achievements Work in collaboration with the Global Support Infrastructure Ensure compliance with standards and maintenance of appropriate documentation for work undertaken on hardware, software, and networks Users support and workstation deployment Corrective and preventive work more »

global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application enhancements … and upgrades. The ideal candidate, our Application Support Leader, will epitomize flexibility, adaptability, and an unwavering commitment to delivering excellence in business-critical application support. Leading by example, they will oversee, mentor, and empower development, support, and operations teams, as well as collaborate closely with business leads and more »

Application Support Team Manager Lead a team dedicated to ensuring the availability, functionality, and performance of all core business applications, supporting essential business processes. You will collaborate closely with business users, Product Owners, and third-party support partners to manage, diagnose, and resolve issues while proactively monitoring … and supporting the applications. Responsibilities: Provide daily support for core business applications across all regions (including SAP ERP, HR/HCM, ecommerce, CRM, Retail POS) Lead the Application Support Analyst team, ensuring effective work allocation, SLA adherence, identifying and meeting training needs, and improving processes. Manage escalations both … internally and with suppliers, including appropriate business communications. Deliver support for all core IT business applications Maintain a thorough process for logging and assigning issues and service requests to relevant team members and external suppliers. Ensure issue resolution within assigned SLAs and proactively work to minimize future calls. Coordinate more »

Contract Support - Paddington, London -Up to £42k per annum CBW are currently looking for a Contract Support to be based in Paddington, London to work with one of their key clients. Day to day duties will include scheduling engineers diaries and all aspects of Finance. Hours of Work … while optimising contract performance Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation. Requirements: Must haveContract Support experience Experience working in a fast paced environment Experience with CAFM systems Experience with multiplecontracts General administrationexperience IT proficient Please send your CV to more »

Job Description We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing … critical IT tasks and systems administration •Research and evaluate emerging technologies, hardware, and software •Track and maintain hardware and software inventory Responsibilities for IT Manager •Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure •Help define IT … full range of capabilities, and stay informed about new features and competitive solutions •Train employees on both software and hardware, troubleshoot, and provide technical support when needed •Develop and execute disaster procedures, and maintain data backups •Manage information technology and computer systems •Identify problematic areas and implement strategic solutions more »

fields, in an environment where entrepreneurial and solution-oriented thinking is the norm. While this position will see you covering all levels of reactive support over the helpdesk, a forward-thinking approach to proactive implementations, upgrades and automation is encouraged to improve the user experience. You will be working more »