Application Support Analyst
London, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Informa
critical applications to internal customers and end-users Triaging, prioritising and resolving issues promptly and effectively to minimize downtime and disruptions. End-to-end management of Incidents, Major Incidents, Service Requests, Change Enablement. Troubleshoot applications and platforms problems, identify root causes, and collaborate with various teams to implement timely … certifications will be a plus: ITIL 4, Amazon Web Services (AWS), Microsoft Azure, Cloudflare, NewRelic Preferably, experience with some of these technologies: IT Service Management and ticket management: e.g. ServiceNow, Jira, BMC Remedy Web: e.g. HTML, CSS, Javascript, DNS services Web analytics and tag management: e.g. … Adobe Analytics, Google Analytics, Adobe Data Collection/Launch, Google Tag Manager Content management systems (CMS): e.g. Adobe Experience Manager, Wordpress, Drupal Cloud technologies: Amazon Web Services (AWS) Content Delivery Networks (CDN): Cloudflare, AWS Cloudfront Continuous Integration and Deployment workflows, CI/CD pipelines, Jenkins Integration and middleware: e.g. more »
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