51 to 75 of 77 Permanent ITIL Jobs in the North West

Head of IT and Security, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure and Security Manager, IT Manager, or Head of IT with a passion for driving more »

tools and platforms for managing users, mailboxes, accounts etc • Good understanding of Cyber Security principles and approaches • An understanding of the basic concepts of ITIL • An understanding of network technologies and cloud services would be helpful Qualifications: • A-levels or equivalent, or suitable experience Desirable • Appropriate desktop management qualifications (e.g. … Microsoft Certified, ITIL, Comptia more »

Infrastructure Engineer Platform Team Mid Level Remote working within 90 mins travel of Carlisle. Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to work on projects as more »

Infrastructure Engineer Platform Team Mid Level Remote working within 90 mins travel of Carlisle. Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to work on projects as more »

desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be … strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT … Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between more »

able to work flexible hours with the possibility of weekend work. As a successful applicant you will have operational experience of working in an ITIL based IT operations environment, essentially within an IT infrastructure setting. You must have a methodical, yet flexible approach to your work and be able to … street stores too. Person Specification Qualification Essential A Level IT Studies , Diploman in IT , Degree Skills Essential PC Installation , Troubleshooting Windows 10 OS , Networking, ITIL,Clinical Application Support, Office Suite Experience Essential 3 Years IT support , Troubleshooting, Installation/Configuration, Project Experiance, Personnal Essential Must have access to vehicle & British more »

the company, ensuring the efficient and effective operation of their day-to-day systems. Key Responsibilities: · Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system. · Managing incident, problem, change, and request processes. · Conducting root cause analyses and patch management. · Overseeing IT asset inventory and … and managing incidents through ticketing systems. · Strong problem-solving skills and attention to detail. · Familiarity with Microsoft 365 administration and Windows 10/11. · ITIL certification is beneficial, along with a basic understanding of networking. · Experience or certifications in MDM, Apple, and Android device management are highly valued. This position more »

Influence and instil confidence at a senior level through exercised ownership of programmes and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences Essential … Service Now. Ownership of identifying operational Risks and ensuring full mitigation is in place. Participate and lead in lessons learned activities post programme release. ITIL certification What To Do Now Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you more »

Due to rapid growth, we are looking for an experienced IT Technician to join our existing IT team based at our Head Office in Lymm, Cheshire. With more than 190+ settings, Kids Planet Day Nurseries provides the highest standard of more »

IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an ITIL aligned service environment, with a dedicated focus on best practice and working/operating to best practice guidance and service standards. Candidates must have a … appropriate to ensure contractual obligations are achieved and escalations/complaints are minimised. The successful candidate will have excellent organisational and communication skills, good ITIL knowledge and will ideally have worked in an IT environment with Specialist knowledge of IT Service Management principles. You will need to be a proven … of experience in an IT Service Desk/Service Delivery area. Knowledge Essential Knowledge of industry standards/frameworks/best practice such as ITIL and SDI. Skills Essential Ability to manage client expectations, especially when dealing with dissatisfied customers Certificate of Sponsorship Applications from job seekers who require current more »

maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for … Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job Title: Service Now Administrator Working From Home: Hybrid more »

communication skills. Organisation: Ability to prioritise and manage multiple tasks. Pressure Handling: Work well under pressure. Interpersonal: Relate to a broad spectrum of individuals. ITIL Experience: Understanding of ITIL processes. Benefits: Training and Development budgets Flexible working Discount Card with various shops Ready for a new challenge? Apply now to more »

a team and collaborating with others to achieve a goal Experience of supporting enterprise networks Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services Qualifications GCSE Maths and English - Grade 4 minimum Service Desk Institute ITIL Foundation This is an office based more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

Manager where required. Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing … continuous improvement. Preferable experience in some R, SQL, Elastic, AWS, Data Analytics/Analysis/Omniscope tools & coding. Promptly communicates and escalates to the ITIL functions any issues & incidents which require their attention. Act as the first point of escalation for incidents and requests from wider DCC business. Preferred experience more »

have experience working in a multi-site environment but if not, it is essential that you have experience working within a large scale corporate ITIL environment – preferably holding an ITIL v3 or v4 Apply now for immediate consideration more »

starter attitude with capability of prioritising workload within an assigned schedule. Work experience on various ticketing tools like Jira, SNOW, HP. Understanding of the ITIL Framework and related IT Governance. Operating Systems knowledge: Microsoft Windows (7, 10) Good to have: In House ITIL Certification A Yellow belt Certification No Shift more »

management database. Establish and maintain effective relationships with the business users and group IT teams. Own customer issues and drive through to resolution. Assist ITIL managers in the development and maintenance of IT Support processes. Proactively identify areas for improvement and drive through to implementation. Assist with internal development work … tools. Assist with internal security processes. The Linux System Administrator will have the following: Experience working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, or Oracle Linux, releases 5 through 7. Experience with Bash scripting and associated tools such as sed more »

a skilled Change Manager to drive forward their change lifecycle process improvement. The Role: Your responsibility will span the modernisation and standardisation of the ITIL change management across a group of companies. Working with numerous stakeholders you'll need to gain a deep understanding of the current challenges, assessing the … opportunity to create and own a standardised framework which will be implemented across the group. The Skill Requirements: Proven Change Management experience in an ITIL environment Excellent background running CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM more »

Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to more »

Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as runbooks, configuring ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer. The successful candidate should be able to demonstrate: Proven experience of … all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management, Capacity Management, and Information and Governance Understanding of ITIL Experience of project delivery and working within a governance framework Experience of security system implementations preferred What you can expect in return: This diverse job more »

of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material tosupport a smooth transition into allIT, ensuring compliance with key ITIL processes. Development ofall standard Service Design & Transition Procedures, Artefacts and Templates. Identified Operational Assurance Testing for newand change services to ensure that services that are … Availability Management, Capacity Management and Information and Governance. Experience of project delivery and working within a Governance framework. Experience of security system implementations preferred. ITIL intermediate qualification V3 or V4 is preferred. more »

requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution of incidents - circa. 7 Support Engineers To be considered for the role … you must have experience in: Managing an internal team following ITIL principles. You'll be highly experienced in Incident Management, Change and Problem Resolution, Process Change and Service Strategy and Design Ensuring that the 1st Line Support Team respond to requests maintaining clients' systems to an agreed level Responsible for more »

will ensure the design package meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. You will have proven experience of co-ordinating/… delivered into the production environment. You will have a demonstrable understanding of Availability Management, Capacity Management and Information and Governance, have an understanding of ITIL and experience of project delivery and working within a governance framework with preferred experience within security system implementations. If this sounds like the perfect role more »

Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some of the … onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management, Capacity Management and Information and Governance Understanding of ITIL Experience of project delivery and working within a governance framework Experience of security system implementations preferred In return you will be rewarded with: Generous annual more »