1 to 13 of 13 Permanent SLA Jobs in the North of England with Remote Work Options

may reasonably be required by the business. Duties/Responsibilities Answering emails, secure messages and letters from both advisers and end clients within the SLA Answering incoming and making outgoing calls to build relationships with advisers and clients Maintenance of internal records Supporting employers and accountants with technical needs Quality more »

a week in the office. Salary: £25,000 - £35,000 per annum + benefits. Key Responsibilities • Complete client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database or client specific document as appropriate. • Produce audit performance reports to the QA Manager for more »

integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLA agreement For more information, please contact the job poster directly or apply now with an updated CV. more »

integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLA agreement For more information, please contact the job poster directly or apply now with an updated CV. more »

of escalation when required. Manage supplier relationships working closely with the ITV procurement and SIAM teams, monitoring performance against defined Key Performance Indicators and SLA's, actioning contract renewals, updating operational budget forecasts. Facilitate regular service reviews with key stakeholders including users, vendors and senior management to manage the service more »

an effortless customer journey and in consistently exceeding their expectations. Your duties will include ensuring prompt handling of all requests in alignment with their SLA and KPIs. As a User Access Analyst you will be responsible for: User provisioning: Creating, modifying, and deleting user accounts based on organisational policies and more »

Responsibilities Responsible for day-to-day execution of assigned global field and remote service attendances. Coordinate with Aftersales Team & Service Engineer team ensuring all SLA’s & KPI’s are met and achieved. Efficiently convert sales quotes and coordinate service jobs from handover to invoice, providing draft invoices for approval, accountable more »

and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered … consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify more »

companies both on and off-site as needed. Configure applications and hardware on new and existing IT devices. Support VIP users with a tight SLA when applicable. Ensure timely and responsive communication with internal and external stakeholders. Skills and Experience: Strong technical skills in hardware break-fix, software, and operating more »

Support Leading a team that manages more than 35 specialist Engineering support contracts with a value of circa £5.5m each year. Ensuring contract support SLA's and KPI's are met and that all support requirements are enshrined within the contract and are aligned to MAG's overarching Procurement policies. more »

and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed Service Level Agreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »