SLA Jobs in the North of England

Service Level Agreement (SLA)
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 131 117 97
Rank change year-on-year -14 -20 +49
Permanent jobs citing SLA 339 497 616
As % of all permanent jobs advertised in the North of England 1.92% 2.95% 3.40%
As % of the Quality Assurance & Compliance category 14.31% 13.42% 20.92%
Number of salaries quoted 285 263 448
10th Percentile £22,350 £22,500 £21,250
25th Percentile £25,500 £26,450 £24,938
Median annual salary (50th Percentile) £33,000 £37,000 £32,119
Median % change year-on-year -10.81% +15.20% -5.53%
75th Percentile £47,500 £48,750 £43,750
90th Percentile £67,500 £63,000 £58,750
England median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
North of England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 2,369 3,703 2,945
As % of all permanent jobs advertised in the North of England 13.39% 21.98% 16.27%
Number of salaries quoted 1,639 1,155 1,732
10th Percentile £26,250 £28,100 £25,500
25th Percentile £35,000 £37,500 £32,500
Median annual salary (50th Percentile) £47,500 £50,000 £45,000
Median % change year-on-year -5.00% +11.11% -
75th Percentile £62,500 £65,000 £60,000
90th Percentile £82,548 £80,000 £72,500
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 18 May 2024.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -16 161 £28,500 -36.67% 57
Yorkshire +7 138 £35,000 +8.70% 23
North East -7 40 £35,000 -4.76% 7
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (14.75%) Microsoft Exchange
2 18 (5.31%) SharePoint
3 2 (0.59%) IIS
4 1 (0.29%) Apache
4 1 (0.29%) Confluence
4 1 (0.29%) OpenStack
4 1 (0.29%) WebSphere
Applications
1 74 (21.83%) Microsoft Office
2 6 (1.77%) Microsoft Excel
3 4 (1.18%) Spreadsheet
4 2 (0.59%) Trello
5 1 (0.29%) Microsoft PowerPoint
5 1 (0.29%) Microsoft Project
5 1 (0.29%) MS Visio
Business Applications
1 13 (3.83%) Infor SunSystems
1 13 (3.83%) iTrent
2 2 (0.59%) Oracle ERP
3 1 (0.29%) SAP S/4HANA
3 1 (0.29%) SAP SD
3 1 (0.29%) SAP WM
Cloud Services
1 125 (36.87%) Microsoft 365
2 79 (23.30%) Azure
3 19 (5.60%) Cloud Computing
4 17 (5.01%) AWS
5 10 (2.95%) Entra ID
5 10 (2.95%) GCP
6 6 (1.77%) SaaS
7 5 (1.47%) Google Workspace
7 5 (1.47%) IaaS
7 5 (1.47%) PaaS
8 4 (1.18%) Amazon CloudWatch
9 3 (0.88%) Amazon SQS
10 2 (0.59%) GitHub
10 2 (0.59%) Mimecast
10 2 (0.59%) Power Platform
10 2 (0.59%) SAP Commerce Cloud
11 1 (0.29%) Azure DevOps
11 1 (0.29%) Cloudflare
11 1 (0.29%) GitHub Actions
11 1 (0.29%) Power Automate
Communications & Networking
1 45 (13.27%) Firewall
2 35 (10.32%) LAN
3 34 (10.03%) WAN
4 26 (7.67%) VPN
4 26 (7.67%) Wi-Fi
5 22 (6.49%) SAN
6 20 (5.90%) TCP/IP
7 19 (5.60%) DNS
8 18 (5.31%) WLAN
9 17 (5.01%) Internet
10 16 (4.72%) DHCP
11 12 (3.54%) Wireless
12 11 (3.24%) Broadband
13 10 (2.95%) Network Security
14 8 (2.36%) VoIP
15 7 (2.06%) SD-WAN
16 6 (1.77%) NAS
16 6 (1.77%) Software-Defined Networking
17 5 (1.47%) PBX
17 5 (1.47%) SSL
Database & Business Intelligence
1 17 (5.01%) Amazon RDS
2 13 (3.83%) BusinessObjects
3 11 (3.24%) SQL Server
4 5 (1.47%) Azure SQL Database
5 1 (0.29%) Crystal Reports
5 1 (0.29%) MySQL
5 1 (0.29%) Oracle Database
5 1 (0.29%) Power BI
Development Applications
1 6 (1.77%) JIRA
2 3 (0.88%) Octopus Deploy
2 3 (0.88%) TeamCity
3 1 (0.29%) Git
3 1 (0.29%) git-flow
General
1 184 (54.28%) Social Skills
2 83 (24.48%) Finance
3 53 (15.63%) Analytical Skills
4 36 (10.62%) Retail
5 25 (7.37%) Organisational Skills
6 17 (5.01%) Law
6 17 (5.01%) Manufacturing
7 15 (4.42%) Legal
7 15 (4.42%) Telecoms
8 13 (3.83%) Public Sector
9 6 (1.77%) Inclusion and Diversity
10 4 (1.18%) Agriculture
10 4 (1.18%) Back Office
10 4 (1.18%) Marketing
11 3 (0.88%) Local Government
11 3 (0.88%) Military
11 3 (0.88%) Presentation Skills
12 2 (0.59%) Banking
12 2 (0.59%) Documentation Skills
12 2 (0.59%) Police
Job Titles
1 69 (20.35%) Analyst
2 51 (15.04%) Lead
3 43 (12.68%) Team Leader
4 37 (10.91%) IT Support
5 35 (10.32%) Service Manager
6 28 (8.26%) Support Analyst
7 26 (7.67%) Service Analyst
7 26 (7.67%) Service Desk Analyst
8 24 (7.08%) Support Engineer
9 21 (6.19%) IT Engineer
9 21 (6.19%) Senior
10 20 (5.90%) IT Manager
11 18 (5.31%) IT Analyst
11 18 (5.31%) Network Engineer
12 17 (5.01%) IT Services Manager
13 16 (4.72%) Head of IT
14 14 (4.13%) IT Support Analyst
14 14 (4.13%) Technical Leader
14 14 (4.13%) Technical Team Leader
15 13 (3.83%) Financial Analyst
Libraries, Frameworks & Software Standards
1 4 (1.18%) .NET
2 3 (0.88%) .NET Framework
2 3 (0.88%) AngularJS
2 3 (0.88%) Node.js
2 3 (0.88%) RabbitMQ
2 3 (0.88%) React
3 1 (0.29%) BREW
3 1 (0.29%) EDI
3 1 (0.29%) JSON
3 1 (0.29%) Middleware
3 1 (0.29%) Web Services
3 1 (0.29%) XML
Miscellaneous
1 35 (10.32%) Driving Licence
2 27 (7.96%) Self-Motivation
3 23 (6.78%) Management Information System
4 15 (4.42%) Data Centre
5 10 (2.95%) Product Ownership
6 9 (2.65%) EPoS
7 8 (2.36%) Public Cloud
8 7 (2.06%) PMI
8 7 (2.06%) Video Conferencing
9 6 (1.77%) Greenfield Project
9 6 (1.77%) Team-Oriented Environment
10 4 (1.18%) IoT
10 4 (1.18%) Replication
11 3 (0.88%) Educational Technology
11 3 (0.88%) iPhone
11 3 (0.88%) Private Cloud
11 3 (0.88%) Wiki
12 2 (0.59%) Analytical Mindset
12 2 (0.59%) Fat Client
12 2 (0.59%) Renewable Energy
Operating Systems
1 125 (36.87%) Windows
2 66 (19.47%) Windows Server
3 32 (9.44%) Windows 10
4 21 (6.19%) Windows Server 2012
5 20 (5.90%) Linux
6 17 (5.01%) Windows Server 2016
7 16 (4.72%) Apple iOS
7 16 (4.72%) Windows Server 2019
8 15 (4.42%) Android
9 10 (2.95%) Windows 7
10 7 (2.06%) Windows 8
11 4 (1.18%) Windows Server 2008
12 3 (0.88%) CentOS
12 3 (0.88%) Red Hat Enterprise Linux
12 3 (0.88%) Unix
13 2 (0.59%) Mac OS
13 2 (0.59%) Ubuntu
Processes & Methodologies
1 169 (49.85%) Customer Service
2 131 (38.64%) ITIL
3 116 (34.22%) Problem-Solving
4 53 (15.63%) Service Management
5 48 (14.16%) Infrastructure Engineering
5 48 (14.16%) Time Management
6 46 (13.57%) Continuous Improvement
6 46 (13.57%) Customer Experience
7 45 (13.27%) Cybersecurity
8 41 (12.09%) Mentoring
9 33 (9.73%) Service Delivery
10 31 (9.14%) Incident Management
11 30 (8.85%) Change Management
11 30 (8.85%) Decision-Making
12 28 (8.26%) Project Management
13 26 (7.67%) Root Cause Analysis
14 25 (7.37%) Coaching
15 22 (6.49%) Disaster Recovery
15 22 (6.49%) ITSM
16 19 (5.60%) CRM
Programming Languages
1 22 (6.49%) SQL
2 9 (2.65%) Python
3 6 (1.77%) PowerShell
4 4 (1.18%) C#
5 3 (0.88%) Java
5 3 (0.88%) JavaScript
6 1 (0.29%) Bash
Qualifications
1 29 (8.55%) Security Cleared
2 28 (8.26%) Cisco Certification
3 26 (7.67%) CCNA
4 22 (6.49%) CCNP
4 22 (6.49%) Degree
5 20 (5.90%) Azure Certification
6 16 (4.72%) SC Cleared
7 15 (4.42%) ITIL Certification
8 14 (4.13%) BPSS Clearance
9 12 (3.54%) Microsoft Certification
10 9 (2.65%) DBS Check
11 8 (2.36%) MCP
12 7 (2.06%) PMI Certification
13 5 (1.47%) Network+ Certification
14 4 (1.18%) JNCIA
15 3 (0.88%) DV Cleared
16 2 (0.59%) Computer Science Degree
16 2 (0.59%) ITIL Foundation Certificate
16 2 (0.59%) MCSA
17 1 (0.29%) HNC
Quality Assurance & Compliance
1 22 (6.49%) Cyber Essentials
2 21 (6.19%) ISO/IEC 27001
3 8 (2.36%) PCI DSS
4 5 (1.47%) ISO 9001
5 4 (1.18%) QA
6 3 (0.88%) GDPR
7 2 (0.59%) Disclosure Scotland
8 1 (0.29%) Cyber Essentials PLUS
8 1 (0.29%) FISMA
8 1 (0.29%) HIPAA
8 1 (0.29%) HITRUST
8 1 (0.29%) ISO/IEC 20000
8 1 (0.29%) NEBOSH
8 1 (0.29%) NIST
8 1 (0.29%) PMO
8 1 (0.29%) Sarbanes-Oxley
System Software
1 81 (23.89%) Active Directory
2 35 (10.32%) Hyper-V
3 17 (5.01%) VMware Infrastructure
4 11 (3.24%) Firmware
5 7 (2.06%) KVM
6 4 (1.18%) VMware ESXi
7 3 (0.88%) Virtual Machines
7 3 (0.88%) vSphere
8 1 (0.29%) Docker
8 1 (0.29%) Lustre
8 1 (0.29%) Slurm Workload Manager
Systems Management
1 38 (11.21%) Microsoft Intune
2 13 (3.83%) SCCM
3 7 (2.06%) SCOM
4 5 (1.47%) Systems Management Server (SMS)
4 5 (1.47%) Terraform
5 4 (1.18%) Cacti
5 4 (1.18%) Grafana
6 2 (0.59%) Failover Clustering
6 2 (0.59%) FortiGate
6 2 (0.59%) Microsoft Data Protection Manager
6 2 (0.59%) SmoothWall
6 2 (0.59%) vCenter Server
7 1 (0.29%) Active Directory Federation Services
7 1 (0.29%) Icinga
7 1 (0.29%) Kubernetes
7 1 (0.29%) NetBackup
7 1 (0.29%) Proxmox
7 1 (0.29%) WSUS
Vendors
1 156 (46.02%) Microsoft
2 59 (17.40%) VMware
3 42 (12.39%) Cisco
4 26 (7.67%) Citrix
5 23 (6.78%) Dell
5 23 (6.78%) ServiceNow
6 21 (6.19%) SAP
7 15 (4.42%) Fortinet
8 13 (3.83%) Infor
8 13 (3.83%) SolarWinds
9 11 (3.24%) HP
10 10 (2.95%) IBM
10 10 (2.95%) Veeam
11 8 (2.36%) Meraki
12 7 (2.06%) Apple
12 7 (2.06%) Kaseya
12 7 (2.06%) NetApp
13 6 (1.77%) CheckPoint
14 5 (1.47%) Rapid7
15 4 (1.18%) Splunk