1 to 25 of 71 Permanent SLA Jobs in the North of England

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

Basic configuration & troubleshooting of Apple machines/mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines. Benefits : You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced more »

IT Support Engineer, First Line, Windows & Microsoft, Active Directory, O365, Telephone & Email, Troubleshooting. Law firm or Legal Services experience is highly desirable. ****The role is Manchester based but will require travel to other parts of the UK occasionally**** A Manchester more »

SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration Supporting Windows Desktop 10-11, Citrix XenApp … the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting other team members. Excellent problem solving more »

with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »

customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow Administrator. Knowledge of LDAP more »

a week in the office. Salary: £25,000 - £35,000 per annum + benefits. Key Responsibilities • Complete client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database or client specific document as appropriate. • Produce audit performance reports to the QA Manager for more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information At Version 1, we believe in providing our employees with a comprehensive more »

integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLA agreement For more information, please contact the job poster directly or apply now with an updated CV. more »

and managing the engineering processes on site, ensuring a high level of service and that works re done in line with KPI's and SLA's. Analysis of KPI's to identify improvements. Strategic management of the team, driving team culture as well as improvements of results and advancement of more »

Train the Trainer events to Product Launches Perform all aspects of the role to the standards set out within yearly objectives and KPI/SLA agreements between Iveco & MSX About you We are looking for a Technical Trainer with an embedded passion for the Truck industry. With practical vocational skills more »

About Us The Sureserve Group employs over 3,200 people and delivers award-winning projects across the UK. Across the UK, the communities in which we work face the same challenges and aspirations in combatting climate change, ensuring everything is more »

with all ongoing investigations into accidents, incidents and near misses, identifying root causes and ensuring all actions are completed in the site's agreed SLA timings What you need to succeed at GXO: Experience working at a similar level within a logistics/warehousing environment, ideally within 3PL Experience of more »

must have the abaility to communticate effectively, provide feedback and collaborate with cross-functional teams. Essential Requirements You must have: - Previous experience working with SLA's and KPI's - Previous experience managing a team - Strong Communication and Problem Solving Skills - Strong technical knowledge and be able to provide fixes to more »

integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLA agreement For more information, please contact the job poster directly or apply now with an updated CV. more »

and develop high levels of customer service to support the organisation’s operational teams. Requesting, removing, and aligning information in line with within agreed SLA’s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

DWS equipment Work closely with colleagues, developers, testers and a wide variety of end user to ensure technical compatibility and user satisfaction Adhere to SLA’s set by Global IT Who Are We Looking For We look for big thinkers. People who can drive positive change, step up and show more »

and solutions we offer · Service Levels · Working with the Supplier and Materials Group to ensure tools and inventory are in place to achieve company SLA’s, including time to quote and time to fulfill customers’ orders Deliverables: · P&L of the assigned Product Families · Product Engagement Score (PES) of the more »

focus on Azure administration and assisting with delivery, service improvements, and operational support. Day to day operational performance of the server estate to agreed SLA's and KPIs. Changes to the server estate to meet ongoing business demands. Delivering continuous service improvement Emergency response to critical incidents. Specific Operational Focus more »

of the role is to ensure that we deliver exceptional customer support at all times whilst ensuring fault resolution in line with our clients SLA obligations. This is an office based role in there Newcastle office. Roles & Responsibilities : fault finding and troubleshooting skills Excellent communication skills Detail focused and able more »

an effortless customer journey and in consistently exceeding their expectations. Your duties will include ensuring prompt handling of all requests in alignment with their SLA and KPIs. As a User Access Analyst you will be responsible for: User provisioning: Creating, modifying, and deleting user accounts based on organisational policies and more »

and Theft Handlers Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare Undertaking handler audits of a minimum of 5 file audits more »

Scheduling Advisor The Role: As a Scheduling Advisor, you are the first person our clients contact when they have a request or incident that they need us to resolve. The voice of Integral, you are responsible for the management of more »

support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »