Edinburgh, York Place, City of Edinburgh, United Kingdom Hybrid / WFH Options
Quorum Network Resources
specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management. Due to an internal move, we are looking for a ServiceDesk Team Lead to join our ServiceDesk team based in our headquarters in Edinburgh on a full-time, hybrid working basis. … Reporting to the Head of Managed Service Operations, you will be responsible for leading a team of circa 10 Support Analysts. This is a key role within the Managed Services team. Your experience, technical knowledge and mentorship will guide the team and help set the standard for client support. … additional support to other teams at short notice. This is not a core IT role, as the requirements align more with people and resource management, however the ServiceDesk Lead should be well versed in the key IT applications we support, working closely with our Technical Team more »
Who we are looking for A Senior ServiceDesk Engineer who will collaborate with ServiceDesk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical servicedesk, our goal … high level of customer service. In addition to ensuring our BAU work stack is under control, you will act as an escalation point for ServiceDesk Team Leaders and Engineers. You will also be a key contributor in new starter on boarding, as well as suggesting and incorporating … have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels. As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
GK Recruitment Ltd
Career Progression and the chance "to make a difference" Are you ready to join a major health tech provider? Do you thrive in: improving Service Delivery, Improving processes within an agile environment, Improving and developing your support & delivery team members. If you're passionate about Service delivery improvements … On-Prem software or IT/Tech/software services background.. Your main focus will be to implement and drive the best-in-class Service Delivery to customers. We can offer you: An attractive salary and benefits package, with a base from £45-55,000. Excellent career development opportunities. … Autonomy and room for initiative. Your Overall Responsibilities will include: Service Delivery & Operations Leadership & Management Change Management Process Improvement & Reporting Incident and Problem Management Customer Centric Support & Relationship Management Collaboration and Stakeholder Management Is this YOU Ideally, you would have already about 7+ years more »
Engineer In this rewarding, customer-facing Junior NOC Engineer role, you’ll be a main point of contact for customer faults, providing great customer service along with managed service activities across our portfolio of enterprise networking products. In the servicedeskmanagement team the NOC more »