Service Desk Management Jobs in the North of England

Service Desk Management
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 31 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
31 May 2024
Same period 2023 Same period 2022
Rank 376 410 450
Rank change year-on-year +34 +40 -84
Permanent jobs citing Service Desk Management 21 23 11
As % of all permanent jobs advertised in the North of England 0.11% 0.14% 0.060%
As % of the Processes & Methodologies category 0.14% 0.15% 0.063%
Number of salaries quoted 14 15 11
10th Percentile £29,250 £25,750 £25,500
25th Percentile £30,688 £31,000 £28,375
Median annual salary (50th Percentile) £40,000 £40,000 £31,500
Median % change year-on-year - +26.98% +5.00%
75th Percentile £61,194 £49,375 £35,875
90th Percentile £65,593 £50,000 £38,000
England median annual salary £49,375 £47,236 £36,750
% change year-on-year +4.53% +28.53% -18.33%

All Process and Methodology Skills
North of England

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,198 15,726 17,333
As % of all permanent jobs advertised in the North of England 81.41% 96.69% 94.13%
Number of salaries quoted 11,514 7,797 10,675
10th Percentile £27,500 £31,250 £29,000
25th Percentile £37,000 £40,000 £38,386
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% +5.26%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £79,600 £81,250 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Desk Management
Job Vacancy Trend in the North of England

Job postings citing Service Desk Management as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Management in the North of England

Service Desk Management
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Desk Management in the North of England.

Salary trend for Service Desk Management in the North of England

Service Desk Management
Salary Histogram in the North of England

Salary distribution for jobs citing Service Desk Management in the North of England over the 6 months to 31 May 2024.

Salary histogram for Service Desk Management in the North of England

Service Desk Management
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the North of England region over the 6 months to 31 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +82 11 £30,500 -23.75% 1
North West -11 7 £61,185 +52.96% 4
North East -17 3 £40,000 +6.67%
Service Desk Management
England

Service Desk Management
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (14.29%) Microsoft Exchange
1 3 (14.29%) SharePoint
Applications
1 8 (38.10%) Microsoft Office
Cloud Services
1 11 (52.38%) Microsoft 365
2 7 (33.33%) Azure
3 4 (19.05%) Entra ID
Communications & Networking
1 8 (38.10%) DHCP
1 8 (38.10%) DNS
1 8 (38.10%) LAN
1 8 (38.10%) TCP/IP
1 8 (38.10%) WAN
1 8 (38.10%) WLAN
2 4 (19.05%) Cisco Firepower
2 4 (19.05%) Cisco IOS
2 4 (19.05%) Cisco ISE
2 4 (19.05%) Firewall
2 4 (19.05%) VPN
Development Applications
1 1 (4.76%) JIRA
General
1 5 (23.81%) Public Sector
2 4 (19.05%) Agriculture
2 4 (19.05%) Retail
3 3 (14.29%) Finance
3 3 (14.29%) Social Housing
4 2 (9.52%) Analytical Skills
4 2 (9.52%) Inclusion and Diversity
5 1 (4.76%) Social Skills
Job Titles
1 10 (47.62%) Analyst
1 10 (47.62%) IT Analyst
2 8 (38.10%) IT Support
2 8 (38.10%) IT Support Analyst
2 8 (38.10%) Support Analyst
3 7 (33.33%) Senior
4 4 (19.05%) 2nd Line Support
4 4 (19.05%) 2nd Line Support Analyst
4 4 (19.05%) Network Engineer
4 4 (19.05%) Project Engineer
4 4 (19.05%) Senior Network Engineer
5 3 (14.29%) IT Technician
5 3 (14.29%) Senior IT Technician
5 3 (14.29%) Senior Technician
6 2 (9.52%) Service Analyst
6 2 (9.52%) Service Desk Analyst
6 2 (9.52%) Service Desk Support
7 1 (4.76%) Service Desk Manager
7 1 (4.76%) Service Manager
7 1 (4.76%) Support Engineer
Miscellaneous
1 3 (14.29%) Housing Association
2 1 (4.76%) Self-Motivation
Operating Systems
1 13 (61.90%) Windows
1 13 (61.90%) Windows 10
2 8 (38.10%) Android
2 8 (38.10%) Apple iOS
2 8 (38.10%) Windows Server
3 4 (19.05%) Windows 7
Processes & Methodologies
1 15 (71.43%) ITIL
2 10 (47.62%) Customer Service
3 8 (38.10%) Service Management
4 5 (23.81%) Problem-Solving
5 4 (19.05%) Agile
5 4 (19.05%) Customer-Centricity
5 4 (19.05%) Network Design
5 4 (19.05%) Problem Management
6 3 (14.29%) Computer Science
6 3 (14.29%) Continuous Improvement
6 3 (14.29%) Cybersecurity
6 3 (14.29%) Regulatory Compliance
6 3 (14.29%) Tech Ops
6 3 (14.29%) User Acceptance Testing
7 2 (9.52%) Incident Management
7 2 (9.52%) ITSM
7 2 (9.52%) Knowledge Management
7 2 (9.52%) Major Incident Management
7 2 (9.52%) Thought Leadership
7 2 (9.52%) Time Management
Qualifications
1 4 (19.05%) CCNP
1 4 (19.05%) Cisco Certification
2 3 (14.29%) A+ Certification
2 3 (14.29%) Azure Certification
2 3 (14.29%) Degree
2 3 (14.29%) ITIL Certification
2 3 (14.29%) MCITP
2 3 (14.29%) Microsoft Certification
Quality Assurance & Compliance
1 4 (19.05%) ISO/IEC 27001
1 4 (19.05%) SLA
2 3 (14.29%) GDPR
2 3 (14.29%) ISO 9001
3 1 (4.76%) Cyber Essentials
System Software
1 11 (52.38%) Active Directory
2 4 (19.05%) VMware Infrastructure
Systems Management
1 8 (38.10%) SCCM
2 4 (19.05%) Microsoft Intune
Vendors
1 11 (52.38%) Microsoft
2 7 (33.33%) Cisco
3 4 (19.05%) Aruba
3 4 (19.05%) Citrix
3 4 (19.05%) Fortinet
3 4 (19.05%) Palo Alto
3 4 (19.05%) SAP
3 4 (19.05%) SolarWinds
3 4 (19.05%) VMware
4 3 (14.29%) Meraki
4 3 (14.29%) ServiceNow
4 3 (14.29%) Sophos
5 1 (4.76%) Splunk