1 to 3 of 3 Permanent Service Desk Management Jobs in the North of England

to work within our Implementation team to manage and support our client base. The role is a mix of client facing work, configuration, and Service Desk management within the Implementation team.The Implementation team is the conduit to gather client requirements and deliver the optimal digital solution. This … team, and our Leadership team so this is a role that would interact with multiple stakeholders. Responsibilities: Provide support to clients through the Support Desk and where necessary escalate more technical or complex queries to the relevant team for resolution. This includes an after-hour roster that the successful … IT support experience Exposure to a SaaS type platform or be able demonstrate competency in the ability to work within them Experience of a Service Desk solution Excellent and proven verbal and written communication skills Customer focused communication skills Nice to have: JIRA and/or Wrike experience more »

Support Analyst, you will be the first point of contact for all users via telephone, email, and face to face, in conjunction with a service desk management system within an agreed SLA. You will also be responsible for assisting with the maintenance of IT systems and contributing more »

looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience … in IT Infrastructure/Service Management, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »