TechnicalSupport/1st line Helpdesk Hours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: £24000- £26500 Plus, fantastic benefits which include the following: 28 days holidays (Successful candidate will get 1 additional day’s leave per year they are with the company) Private … well-established business who are based in the local area. Due to the growth plans out client is looking to recruit a 1st line TechnicalSupport advisor to join their IT department. As 1st Line TechnicalSupport/IT Helpdesk you will be responsible for TechnicalSupport/1st Line Helpdesk responsibilities include the following: Assisting clients with any technical issues that they have with their software. Answering calls and e-tickets from external clients to manage any IT related issues. Communicating with clients via email, chat and phone while documenting specific incident more »
Welwyn Garden City, Hertfordshire, South East, United Kingdom
Morgan Ryder Associates Limited
TechnicalSupport Construction Products Office based Welwyn Garden City Progression and development opportunities £35k basic , Bonus , pension, 26 days holiday, life insurance, healthcare cash plan , profit share, Company Overview: Join a leader in the construction industry at the forefront of innovation and excellence! My client is a dynamic … and rapidly growing construction firm dedicated to delivering high-quality projects on time and within budget. They are seeking a talented TechnicalSupport Specialist with expertise in AutoCAD to join the team and provide support in design and engineering. Position Overview: As a TechnicalSupport Specialist specializing in AutoCAD, you'll play a crucial role in the design and engineering department. You'll provide technicalsupport, troubleshooting assistance to external customers , ensuring the seamless integration and utilization of AutoCAD software in our projects. This role offers a unique opportunity to leverage your more »
london (city of london), south east england, United Kingdom
VirtueTech Recruitment Group
TechnicalSupport Specialist | Fintech | London City, On-Site, Full-Time | up to £45k + Benefits, Bonus ❗Please note that this role does not provide VISA sponsorship❗ Our client is a growing and dynamic organisation at the forefront of the Fintech space, offering innovative solutions to its clients, both … in the UK and abroad, with new operations opening up in the US. As a TechnicalSupport Specialist , you will be a vital link between the company's stakeholders, which include those from operations to product, ensuring that the company's systems are functioning and providing the technical solution that their product promises to deliver. Being a versatile TechnicalSupport Specialist , you will fulfil a pivotal role within the team, encompassing technicalsupport for internal staff, onboarding of new employees, and maintenance of internal systems like their CRM System. Additionally, this role entails more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Mitchell Maguire
Technical Specification Support Manager Ventilation Products Job Title: Technical Specification Support Manager MVHR & Ventilation Products Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge, MVHR, Heat Recovery, Mechanical Ventilation, Insulation, Specification Sales Manager, M&E Consultants, M&E Contractors, Architects … Housebuilders, Local Authorities, TechnicalSupport, Technical Sales, Technical Manager Area to be covered: National (based commutable to Northampton) Remuneration: £45,000 - £50,000 + 10% bonus Benefits: Hybrid company car + phone, laptop, pension, death in service x3 The role of the Technical Specification Support … ducts, valves, grills 100% of your time will be spent generating specifications via architects, local authorities, M&E consultants/engineers and housebuilders Providing technicalsupport to the external sales team Will be required to conduct CPD seminars Daily activity of company CRM system is essential When not more »
Technicalsupport specialist required. My client is an established manufacturer and supplier of compaction and tarmacking equipment. They are now seeking an experienced technicalsupport specialist to join their established team in Aylesford. The ideal candidate will come from a technicalsupport background, have … at least 5 years' experience in Compaction/Heavy plant and will be based within a commutable distance of Aylesford. TechnicalSupport specialist Position Overview Communicate technical information to Dealer's customers and colleagues Handle incoming technical calls, diagnose faults and work with the Service Controller … in resolving the problem Assist customers and staff covering all technical aspects of the company's products Set up and continually update a knowledge database that is accessible by all in the Product Support office Assist the Service Controller in deciding eligibility of warranty repair work Ensure the more »
Watford, Hertfordshire, South East, United Kingdom
Revorec Recruitment Solutions
TechnicalSupport Engineer - Electro Mechanical £45,000 - £55,000 + Training + Flexi time + Excellent Benefits Monday - Friday Watford *Must speak 2 or more languages (English and German, French, Danish, Italian or Spanish) Do you have electro-mechanical service and/or technicalsupport experience … Are you looking for an exciting new role where you will play a vital role within the support and service team, working with a variety of state of the art equipment? Do you want to join a global company offering a great salary and package who are known for … staff benefits and retention as well as their first class training and development programs? Due to continued growth, my client is looking for a technicalsupport engineer to join the team, working out of their offices near Watford. The successful applicant will be responsible for supporting customers with more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Connexa
TechnicalSupport Analyst - Hatfield Company Overview: Join a dynamic and forward-thinking organization at the forefront of innovation! Our client, a leading technology-driven company, is seeking a talented and experienced TechnicalSupport Analyst with expertise in Power Automate and SharePoint to join their passionate team. … a challenging role that offers career growth and a competitive salary of up to £40,000, then this is the opportunity for you! Position : TechnicalSupport Analyst - Power Automate & SharePoint Salary: Up to £40,000 per annum Responsibilities: As a TechnicalSupport Analyst, you will play … a pivotal role in ensuring the smooth operation of our technical systems. Your responsibilities will include: Providing expert technicalsupport for Power Automate and SharePoint platforms. Troubleshooting and resolving issues related to system functionalities. Collaborating with cross-functional teams to enhance system performance. Offering training and guidance more »
Watford, Hertfordshire, South East, United Kingdom
Revorec Recruitment Solutions
Field Service Engineer - Trained To TechnicalSupport Engineer £45,000 - £55,000 + Training + Flexi time + Excellent Benefits Monday - Friday Watford *Must speak 2 or more languages (English and German, French, Danish, Italian or Spanish) Do you have electro-mechanical service experience? Are you looking for … an exciting new role where you will play a vital role within the support and service team, working on a variety of state of the art equipment? Do you want to join a global company offering a great salary and package who are known for their excellent staff benefits … as their first class training and development programs? Due to continued growth, my client is looking for a service engineer to train into a technicalsupport engineer and join the team, working out of their offices near Watford. The successful applicant will be responsible for supporting customers with more »
TechnicalSupport Engineer in the HVAC sector required to provide application and pre-sales project technicalsupport for the sales team and customers EG for AHU and Heat Pumps selection and quotation… So, Do you have applied knowledge in AHUs (Air Handling units), Heat Pumps, and … on going benefit of training at your fingertips through remote sessions available daily or in person sessions multiple times a week!! In this HVAC TechnicalSupport role you will: Provide application and pre-sales project technicalsupport for the HVAC sales team and large commercial and … residential customers Provide customer support on AHU, AC, Chillers, and Heat Pumps product selection and quotations Liaise with the factories, technical, contracts and pre-sales teams when required Provide ongoing customer support throughout the ordering and delivery procedures Issuing of order acknowledgments Sizing of residential heat pumps more »
Sunbury-on-Thames, Surrey, United Kingdom Hybrid / WFH Options
Mulberry Recruitment
German Speaking TechnicalSupport Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a TechnicalSupport Specialist … assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. … These are to be dealt with in a professional, courteous, and timely manner. Manage the TechnicalSupport CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer more »
supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers manufacture of extraordinary electronic devices at high productivity and reduced cycle … three dimensional part thats decorative with circuit pathways and enhanced electronic features to enable the human-machine interface in an automobile. Job Purpose The TechnicalSupport Engineer will be responsible for developing technical knowledge for product and process evaluation, material testing and characterization. In addition, the TechnicalSupport Engineer will provide technical and laboratory support to external and internal requests for Film & Smart Surface Solutions business. As a key member of the Film and Smart Surface Solutions (F&SSS) Team, the TechnicalSupport Engineer will be responsible for product testing activities more »
Southampton, Hampshire, South East, United Kingdom
Enterprise Recruitment Limited
Fantastic entry-level role to join a thriving product development company as a TechnicalSupport Engineer. You will be responsible for providing second-line support to external distributors and customer service engineers for cutting-edge control systems. This TechnicalSupport Engineer role will involve supporting … from initial concept through to delivery. This role provides an exciting opportunity to work with industry-leading companies and showcase innovative products and services. TechnicalSupport Engineer essential requirements: Solid IT skills. Technical problem-solving. Excellent communication skills. Ideally, a driving license or learning to drive. TechnicalSupport Engineer desirable skills: Software Testing experience, such as familiarity with testing methodologies and tools ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Position : TechnicalSupport Engineer Location : Southampton Salary more »
Job Title: Technical Customer Support Overview: We seek a proficient Technical Customer Service Representative to join our dynamic team. As a Technical Customer Service Representative, you will serve as the first point of contact for Dealers and end users seeking technical assistance over the phone … email, or chat. You will address inquiries, provide guidance, troubleshoot technical issues, and ensure customer satisfaction through effective communication and problem-solving skills. You will be office based at the Wessex Factory in Andover, Hampshire. Responsibilities: Provide TechnicalSupport: Deliver exceptional technicalsupport to customers … functionalities. Respond to Inquiries: Answer incoming customer inquiries via phone, email, or chat promptly and professionally, ensuring accurate and timely resolution. Troubleshoot Issues: Diagnose technical issues, analyze problems, and guide customers through step-by-step solutions, utilizing troubleshooting techniques and resources effectively. Document Interactions: Maintain detailed records of customer more »
and support. We work closely with our customers, understand their needs, and provide customized solutions. - 4 local training centers dedicated to providing professional product technical training for our customers. - 2 local cooperative warehousing centers to ensure stable product supply. - 2 local research and development centers committed to continuous product … environmental protection - Collaborate with outstanding talents from around the world - Achieve your career dreams Job description: 1. Responsible for pre-sales/after-sales technicalsupport work, including but not limited to technicalsupport for customers in the development of sales opportunities, technicalsupport of the project delivery process and commissioning, as well as after-sales technicalsupport after delivery. 2. Timely processing of customer feedback product technical problems, responsible for tracking customer feedback technical problems and final solution, collect customer demand and feedback with headquarters R & D department more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Novatech Ltd
We’re looking for a technicalsupport champion to join our Contact Centre team! A bit about the role: Joining our hardworking and passionate Contact Centre team, this role will primarily focus on providing technicalsupport to our B2B customers as well as assisting with B2C … with their tech queries, troubleshooting and looking to help resolve potential hardware and software issues effectively and efficiently (these will mostly be PC based support, hardware components/peripherals and software - typically Windows 11). The support you provide will be via a mix of communication channels, which … include phone, e-mail and live chat. Our Contact Centre is a multi-skilled team, therefore whilst your specialism will be technicalsupport for our B2B customers, you will have the brilliant opportunity to be cross trained in technicalsupport B2C, inbound Sales and Customer Services more »
london (harrow), south east england, United Kingdom
83zero
TechnicalSupport Engineer 83zero is partnering with a growing IT Solutions Provider who is looking for a TechnicalSupport Engineer providing 2nd Line Support onsite in Harrow Our client is an independent organisation, who specialise in providing IT solutions across the world. We’re looking … for individuals from hands-on technical background, who have print management experience as well as strong O365 and Azure exposure. What's in it for you.. Competitive salary (depending on experience). Extensive support and training. Company laptop and mobile phone. 20 days annual leave (increasing yearly to … including switches and firewall appliances. Arranging hardware returns (RMA). Occasionally visiting UK sites for on-site support. Conducting server patching and maintenance. Providing technicalsupport to a large international customer base via helpdesk, telephone, email, and remote assistance, collaborating closely with the support team in Europe. more »
Royal Tunbridge Wells, Kent, United Kingdom, Southborough Hybrid / WFH Options
Vermelo RPO
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the TechnicalSupport team, you will play a crucial role in … providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and IoT … devices. Escalate complex issues to the TechnicalSupport Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on more »
Kidlington, Oxfordshire, South East, United Kingdom
Reed Technology
IT Support | TechnicalSupport | 2nd Line | Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company … s business with the minimum of disruption. You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed. Main responsibilities Face to face, telephone and email support Purchase, Configure, install and maintain desktop and laptop PCs Support … the resolution of issues, problems, service requests and changes. Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and more »
TechnicalSupport Engineer Required : Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Commissioning Engineer. If you are a TechnicalSupport Engineer, please do read on: Summary The Aura TechnicalSupport Engineer (TSE) will be … the secondary contact point for Aura customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time … and interpersonal skills Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Time management skills and attention to detail Demonstrate Technical Training and Mentorship Ability to troubleshoot basic to intermediate AV and video teleconferencing issues Demonstrated understanding of AV room schematics as well as floor more »
Didcot, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
TechnicalSupport Consultant location: Didcot, fully remote but may require some site visits Pay rate: £45,000-£50,000p/a Hours: Standard office hours Our client have an exciting position available for a full-time TechnicalSupport Consultant based Mandatory Requirements 3+ years Oracle PLSQL … experience VB.net or C#, Web services and XML. Knowledge/Understanding of ERP, Accounts Receivables or Credit Management Ability to clearly document processes and technical subject manner and ability to liaise with technical and business colleagues Confident and professional telephone manner Role Responsibilities As a TechnicalSupport Consultant you will be working within our support and development environment working closely with our Operations Director You will be responding to incoming emails/calls and investigating and resolving reported issues using your application and database skills Developing new procedures/packages in PLSQL to enhance our more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Snap Finance UK
JOIN A COMPANY WHO LOOK TO CREATE THE IMPOSSIBLE & LOVE TO GET STUFF DONE! Position: TechnicalSupport Department/Group: Commercial Reporting to: Head of Digital & E-commerce Location: Crownhill, Milton Keynes/Hybrid Working (Flexible is who we are but we would expect this person to travel … a strong, supportive culture and is dedicated to its customers, retail partners, and people who are at the heart of our business. As a TechnicalSupport team member, your primary role entails collaborating with clients to seamlessly integrate finance modules onto their webstores. Your expertise will shine as … history. and forward action plans if not resolved. Configure and maintain clients’ accounts on our primary system. To be successful in the role of TechnicalSupport we require the following skills and experience: Experience in a software support role within a 2nd line support ticket environment. more »
made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises. We are looking for TechnicalSupport representatives in London for our rapidly growing customer base. These are full-time, in-office opportunities with benefits. ABOUT THE ROLE This … position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As … a TechnicalSupport Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working more »
in your IT career with a leading provider of high-performance network storage solutions? You’ll play a key role in delivering enterprise-level technicalsupport to a range of industry customers. What you’ll be doing: 1st-2nd line technicalsupport to customers in line … with SLAs and KPIs. Monitor ticket queues and escalate issues to senior members of the team as necessary. Perform BAU troubleshooting support and maintenance remotely and guide customers through steps to resolve issues via phone and email. Take ownership and prioritise workloads to ensure customers are kept up to … date with the status of their cases. What you’ll bring to the role: 2+ years in IT – with experience in customer-facing technicalsupport roles. Strong ability to empathise and build relationships with customers. Good knowledge in IT with exposure to Networking, Storage solutions (NAS), Client Desktops more »
london (hayes), south east england, United Kingdom
CHAMP Cargosystems
Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a TechnicalSupport Analyst to join our team. Reporting to the TechnicalSupport Team Lead, you will be accountable for Incident, Change, Problem … Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
83zero Limited
Company Overview Our client is the market leader in Print Management software and they're growing their TechnicalSupport team in Bracknell. They're looking for Technical Engineers or Consultants from the Print Management space, who love technical troubleshooting and going above and beyond for customers … diverse working environment Tailored career development plan Position Overview… You will join a team of passionate trouble-shooters who love to take on complex technical issues, share knowledge with peers and go above and beyond for customers! Our client's customer base has a wide range of technical ability and you will be responsible for solving escalated technical issues from our associate team and taking on some of our most complex and tricky technical cases. There is no technical ceiling on this position as you will deal with a variety technical cases, facing more »