The Associates are looking for an IT ServiceDelivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDelivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »
london, south east england, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: IT ServiceDelivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced ServiceDelivery Manager to lead the servicedelivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and servicedelivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the servicedelivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
london, south east england, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
Role : Head of ServiceDelivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of ServiceDelivery & Regional IT to join them … during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate ServiceDelivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive … engagement with the business Identify trends and issues impacting servicedelivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal more »
SL7, Marlow, Buckinghamshire, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDelivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … Hayes and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education ServiceDelivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDelivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »
maidenhead, south east england, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDelivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education ServiceDelivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDelivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »
ServiceDelivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on servicedelivery performance to top management and the operations manager. … Facilitate effective communication between clients and the servicedelivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and more »
Excellent opportunity for ServiceDelivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End … User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities ServiceDelivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any servicedelivery issues Responsible for maintaining a healthy relationship … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »
Salary: £71,760 Join Our Team as a ServiceDelivery Manager! Are you ready to take the lead in ensuring top-notch servicedelivery and maintenance in the housing sector? We're seeking a dynamic and dedicated ServiceDelivery Manager to oversee the daily … operations in a defined area, delivering quality service to our customers and enhancing MTVH's reputation. Key Responsibilities and Outcomes: Deliver high-quality maintenance services in line with business objectives and targets across all our work streams. Plan, execute, control, and monitor day-to-day operations to meet performance … with health and safety regulations and external accreditation requirements. Promote a culture of continuous improvement, cost reduction, and value for money. Foster excellent customer service and collaborate with colleagues to provide integrated solutions. Make prompt and informed decisions to drive the company's competitiveness. Instill energy and dynamism into more »
Hoddesdon, Hertfordshire, South East, United Kingdom
DTG Global Ltd
IT ServiceDelivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the organisations goals and customer expectations, developing service strategies, defining service levels, monitoring performance of servicedelivery and identifying and implementing service improvements. The right person will have a good mix of: Servicedelivery or operations management more »
want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented ServiceDelivery Analyst to join our dynamic team at eflow Global. The ServiceDelivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically … the relevant teams internally. Career Progression This role offers a clear career path for growth within the organisation. The progression is as follows: 1) ServiceDelivery Analyst (Current Role): Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use more »
Overview: Are you a visionary leader with a passion for delivering high-quality clinical services? Our client is seeking a dynamic and experienced Clinical ServiceDelivery Manager to lead their clinical team and drive excellence in patient care. If you have a proven track record of leadership, strategic … dedicated to delivering exceptional care and support to our clients and patients. They are committed to ensuring the highest standards of clinical excellence and servicedelivery in all aspects of our operations. If you are a dedicated healthcare professional with a passion for delivering exceptional clinical services and … driving operational excellence, we invite you to apply now! Responsibilities: Clinical Service Oversight: Collaborate closely with the senior management team to ensure all clinical elements of contracted services are met. Take responsibility for ensuring that our clinical team, both in-house and contracted clinicians, deliver services of the highest more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and servicedelivery management. … You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to … Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with more »
Key Responsibilities: The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels. Must understand the overall setup of IT Services and roles played by various Service Providers Must understand … agreed in SOW Build the SIAM Target Operating Model, align roles, interfaces with the relating functions Analyse, understand and continuously manage interdependencies within the Service Providers for smooth Operations Establish and maintain strong, productive and collaborative relationships with the Service Providers Understand business drivers, customer strategy and act … as a face of the customer to the Service Providers Handle Dispute Management & Escalation Management to ensure smooth Operations Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance more »
Head of IT ServiceDelivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. … Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are delivered to the highest possible standard … across all region To ensure that the global ServiceDelivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
responsibility for the coordination of all Risk & Governance Control Framework and Internal Audit activity for the Business Services Team. Working directly with the IT Service Managers, the role holder will ensure audit, key control and Allianz Group actions are tracked and delivered within required timescales and to target dates. … This is achieved through the role holder having a sound understanding of the Service Management Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct evidence … take responsibility as the primary point of contact for the Risk and Governance Team, Internal Audit Team and 2nd Line Risk, acting as a Service Management Subject Matter Expert - pulling in the Head of IT Business Services & IT Service Managers where necessary to ensure control attestation is accurately more »
deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key … Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role … regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership of all aspects of Services. Communicate to Senior Management through Service Reviews or other means, updates of the servicemore »
Technical ServiceDelivery Manager Chatham up to £45,000 pa This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved. A background in IT, Telecoms, WiFi … Mobile Services, Engineering, Networking etc is essential . The role of ServiceDelivery Manager includes:- Developing the Service Plans for new projects, as well as upgrading existing clients Creating and maintaining all technical and non-technical documentation for the project Being responsible for all technical communications with … for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes Collaborating with the Key Account Manager for service issues and contract renewals Being responsible for the delivery of projects, on time and on budget To be considered for the role, you more »
ServiceDelivery/IT Operations Lead – Up to £360 P/D Inside IR35 – London This a 6-month assignment with a highly regarded Asset Management firm based in London. You will be providing IT support and servicedelivery to lead the BAU service operations … per day. You will also be required in the office 5 days a week. This is a role where you will be leading servicedelivery, with that in mind you will need: Solid Experience in a Similar Position Experience in the Financial Industry – Preferably Buy-Side ITIL Qualified more »
Job summary We have an exciting new opportunity for a ServiceDelivery Manager's to support our Acute Paediatrics and Gynaecology Service management teams. You will enjoy problem solving and want a role that presents you with fresh opportunities regularly. You will be organised and work in … to provide responsive and effective management support to the specialist services across both acute sites. Main duties of the job The roles entail operational delivery, financial management, service development & improvement and the implementation and monitoring of national policies including RTT targets and Key Performance Indicator requirements. The post … holders will have a degree of autonomy at the service level and will work on service development and service transformation, working closely with the General Manager, Service Manager and Clinical Leads. This is expected to be a challenging role to meet the service demands, so more »
london, south east england, United Kingdom Hybrid / WFH Options
Mackenzie Jones
lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, ServiceDelivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, ServiceDelivery & external resources. IT ServiceDelivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »
Are you a dynamic leader with a passion for service excellence? SMT GB Horsham, are looking for a talented ServiceDelivery Manager to join our team and drive success in service operations. This role is being offered with a highly competitive base salary plus benefits which … days holiday including bank holidays. Responsibilities: Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision. Managing servicedelivery in our area to ensure top-notch performance. Nurturing and enhancing customer relationships to foster long-term loyalty. Upholding stringent health and safety … We look forward to welcoming you to the team! Join SMT GB and be part of a team that's committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us more »
london, south east england, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer’s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within ServiceDelivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the deliverymore »
technology professionals play in helping us achieve our goal. We work with modern platforms, SaaS applications and security tools to deliver a comprehensive technology service to our colleagues around the world. The technology team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on … the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels and support and co-ordinate new projects/products from a technology perspective. You will motivated to work with a diverse group of … people with a clear focus on ensuring customers (internal and external) receive the highest levels of service delivery. You will coach and mentor teammates and peers to deliver value and support others to achieve their goals. You thrive in an environment with high levels of accountability and enjoy taking more »
few. About the Role Due to exciting growth we are looking for a strategic, people focused professional to join us as our new UK Service Manager. As a services business, this position is of significant strategic importance where the successful candidate will be overseeing and enhancing our service centre operations, ensuring seamless servicedelivery, efficient repair processes and exceptional customer experiences. What you will be doing in this role Oversee the day-to-day operations of all service centres within Midwich, ensuring seamless servicedelivery, efficient repair processes, and exceptional customer experiences. … with IT teams to customize the platform according to the unique needs of each business unit. Establish and maintain rigorous quality assurance standards for service delivery. Implement performance metrics, monitor key performance indicators (KPIs), and conduct regular assessments to ensure compliance with quality standards and customer satisfaction. Manage relationships more »
milton keynes, south east england, United Kingdom Hybrid / WFH Options
identifi Global Resources
Service Desk Support Analyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Identifi global are the resourcing … partner for Issured, an award-winning business transformation consultancy and developer of secure IT solutions. They are looking to recruit a Service Desk Support Analyst. As a Service Desk Support Analyst, you will report to the ServiceDelivery Manager. You will exhibit a clear and friendly … customer focus and demonstrate excellent communication skills. You will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to more »