26 to 50 of 135 Permanent Problem Management Jobs in the UK

support and maintain all server components within the environment. Demonstrate ability to restore services during disaster recovery situations. Work with internal and external project management teams on key IT projects. Demonstrate ability to work under own initiative and take ownership of issues. Champions the company values and works in … Desire to achieve a high standard of quality to all aspects of work output. Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary. Proven experience of backup/restore packages, advantageous to previously have used CommVault. Demonstrates commitment to quality … service and problem management. Demonstrable and highly developed problem-solving skills across multiple areas of infrastructure. Infrastructure Specialist London based (hybrid) Salary £60,000-£75,000 On call/weekend work (allowance +£6650) If you think you could be a good match for this role, please send more »

clients, so we are looking for someone that has experience of customer facing visits. You will take a supporting role in the in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services … and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management more »

operational to support the continuous improvement journey of the team/department Strong understanding of customer service principles and practices, with an emphasis on problem solving and problem management. Thorough understanding of ISO20000 Previous Knowledge Management experience. Excellent communication and interpersonal skills, with the ability to engage … and influence at all levels. Confident conflict management skills Customer centric decision maker, ability to recognise their needs and identify opportunities to meet/exceed expectations. Six Sigma or similar certifications may be advantageous. If you'd like to know more about how Davies will process your application data more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform … detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried more »

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

be doing Work collaboratively to deliver projects in a timely and organised manner. Seek innovative solutions, improvements, enhancements and automation wherever possible. Monitoring and management of AWS, VMware, Compute, Storage and Backup estates including participation in the on- call rota. Act as point of contact from any datacentre operations … incidents and fixes is expected. As an Engineer, within your SME technology remit, you will be responsible for: Supporting Incident/Major Incident and Problem Management The ongoing management and optimisation of monitoring and alerting services Creating and managing Technical IT documentation End-end ownership of our … you Experience working in an environment supporting VMware vSphere productions. Knowledge of supporting on-premise compute platforms (Lenovo, Dell), enterprise storage and backup solutions. Management of system monitoring technologies (SolarWinds, Opsview, Nagios, Grafana) Working in a change-controlled environment. Technical Documentation. Planning, installation and support of physical equipment within more »

The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and efficiency; ensures the information in Change and Configuration systems is correct to support reporting … follows up on any corrective action needed. Work with Incident Management and Problem Management teams where incidents have been caused by change activity to understand the impact, track incident resolution activities, help in identification of root cause of failure (reviewing accuracy of stated risk & impact, effectiveness of more »

for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. The DCCs infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and … and validate observed impact is essential. Shift Lead Technical Operations Analysts will be the go to when DCCs Customers and Senior Management. Strong stakeholder management skills are a must. With awareness of the DCCs commercial position within industry to protect and maintain the DCCs reputation. This role will cover … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »

policies within the group. Responsibilities will include: Responsible for all aspects of day-to-day operation of IT infrastructure. Working with the IT team management to deliver system improvements. Working with third party support providers and suppliers. Infrastructure Management - Provide day to day management and support of … control requirements. IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery … businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident more »

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in a timely … to the monthly internal customer service reviews and external IT partner reviews as well. Will also lead and be responsible for the group IT problem management process Facilitating the Incident Management Process Managing the IT Change process Supporting the management of Assets The role is for more »

and troubleshooting Windows Server VMs, OS, and underlying infrastructure. Working with Event Monitoring Tools Azure Monitor, Log Analytics, SCOM (System Centre Operations Manager) Event Management/Alert Monitoring flow and lifecycle. Onboard and Configure IaaS and PaaS resources into Azure Monitor/Log Analytics and SCOM environments. Following ITIL … processes Incident Management, Event Management, Change Management, Request Management, Problem Management. Collaborating with MBG Service Desk, MBG Operations Management, MBG Service Transition team, TAMs, SDMs, Cognizant HSO and DWP teams to escalate and resolve tickets. Engaging with On-Call Escalations team for internal escalations. … ideally supporting external customers). Experience working in Azure Platform. Experience with Windows Server. Managing/Operating/Troubleshooting experience in Azure using Azure Management Technologies (Azure Monitor, Monitoring Agents, Kusto Query Language) and SCOM. Experience with Service Now. Scripting: Powershell, Command line, KQL, json. An understanding of ITIL more »

fault resolution on PDH, SDH and IP technologies as well as copper, fibre and radio networks. The role includes identifying and resolving trend and problem issues from the SPEN network management platforms as well as historical data. The role is pivotal in ensuring adherence to business quality processes … integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm You will: 3rdline support for NOC shift engineers. Trend & Problemmanagement includingidentification, reporting &resolutionof issues Providing root cause analysis on complex operational faults Ensuring governance of businessquality processes within the NOC environment. Carrying out network analysis … OSS, PDH, SDH & IP technologies. Skilled in networks including copper, fibre and radio infrastructure Structured approach to governance on complex networks Understanding of network management and use of Network Management Platform tools. Understanding of Electricity Supply Industry Protection and Real Time Systems Operations and equipment would be a more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures more »

with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process, Initiates problem management. Supportcontinuous process improvement … technical audiences. An innovative thinker Adept at defining & building system solutions from business requirements Experienced in creative systems design and rigorous implementation Experienced in problem analysis and solving Adept at producing high quality documentation Process orientated- capable of quality process mapping *******Please note that this is an IT position more »

improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing … across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support … with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. What you'll do: Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best more »

Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

and comprehensive communication and diplomacy skills required. Technical Skills Required 6+ years of IT experience. Experience of working in Retail Domain (Supply Chain, Logistics management) is a must. Experience of working in complex development projects. Experience in Java, Spring boot, Mainframe DB2, Oracle SQl, Scripting is a must. Working … knowledge of Java webservices and Mainframe MQs is a must. Experience of working in ITIL framework (Incident, Problem management). Experience - General Reporting Skills, Verbal Communication, Technical Writing Skills, tracking KPI and SLAs. Excellent Customer Handling skill. Make periodic progress reviews with customer operations and leadership team. Good … customer functional/technical requirement and collaborate with Stakeholders. Good hands-on experience in JIRA, Confluence and Service Now tools is a must Practical problem solving and strategic thinking skills. more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »

better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor service delivery), defining and implementing end-to-end ITIL-based Service Management processes consistently across the organisation. Provide … of all focused improvement, ensuring improvement plans and actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of … the functions to maintain effective IT supplier (internal/external) management, service assurance, service operations, and change enablement. Skills and experience Experience and thorough knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … challenging vacancy you must has recent hands on capabilites in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

can-do attitude ITIL® Foundation and/or have experience of working within an environment which has adopted ITIL® methodology, in particular incident and problem management Relevant technical certification such as CompTIA or Microsoft would be advantageous Offshore Certification or a willingness to undertake offshore certification would be more »