Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 2 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 358 334 426
Rank change year-on-year -24 +92 -16
Permanent jobs citing Problem Management 747 1,031 1,308
As % of all permanent jobs advertised in the UK 0.76% 0.99% 0.84%
As % of the Processes & Methodologies category 0.88% 1.04% 0.88%
Number of salaries quoted 524 699 907
10th Percentile £30,225 £30,900 £27,900
25th Percentile £39,250 £37,646 £36,250
Median annual salary (50th Percentile) £51,350 £48,000 £50,000
Median % change year-on-year +6.98% -4.00% +7.53%
75th Percentile £67,500 £65,000 £65,000
90th Percentile £87,500 £77,622 £78,750
UK excluding London median annual salary £48,500 £42,500 £45,000
% change year-on-year +14.12% -5.56% -

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,683 99,249 149,267
As % of all permanent jobs advertised in the UK 85.94% 95.61% 95.60%
Number of salaries quoted 59,831 58,284 83,142
10th Percentile £29,000 £34,182 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,500 £60,000
Median % change year-on-year -10.57% +2.50% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 2 May 2024.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -19 670 £51,350 +6.98% 141
UK excluding London -29 514 £48,500 +14.12% 112
Work from Home +37 339 £55,000 +4.76% 52
London -1 206 £70,000 +21.74% 35
South East +16 158 £47,500 +11.76% 38
North of England +23 135 £50,000 +14.10% 24
Midlands -13 97 £50,000 +11.11% 20
West Midlands -1 66 £54,000 +17.39% 12
North West -33 64 £57,500 +23.66% 11
South West -31 48 £42,500 +15.60% 11
Yorkshire +87 46 £47,500 +11.76% 9
East Midlands -14 31 £48,500 +14.12% 8
North East +13 25 £42,925 -18.24% 5
East of England -20 25 £45,000 -15.69% 14
Scotland -63 23 £55,000 - 5
Wales +25 20 £51,500 +66.13% 1
Isle of Man - 6 £36,000 -
Northern Ireland - 3 - - 1

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (6.02%) Microsoft Exchange
2 26 (3.48%) SharePoint
3 23 (3.08%) SAS
4 7 (0.94%) JBoss
5 6 (0.80%) Exchange Server 2000
6 5 (0.67%) Confluence
7 3 (0.40%) IBM Notes
7 3 (0.40%) IIS
8 2 (0.27%) Apache
8 2 (0.27%) Apache Spark
8 2 (0.27%) Tomcat
8 2 (0.27%) WebLogic
8 2 (0.27%) WebSphere
9 1 (0.13%) Oracle Spatial
Applications
1 54 (7.23%) Microsoft Office
2 27 (3.61%) Microsoft Excel
3 9 (1.20%) Microsoft PowerPoint
4 4 (0.54%) MS Visio
5 1 (0.13%) Spreadsheet
Business Applications
1 13 (1.74%) NEC Housing
2 6 (0.80%) Aladdin
2 6 (0.80%) Dynamics CRM
2 6 (0.80%) thinkFolio
3 5 (0.67%) Remedy ITSM
3 5 (0.67%) Temenos T24
4 4 (0.54%) Dynamics NAV
5 3 (0.40%) Oracle ERP
6 2 (0.27%) Elite 3E
6 2 (0.27%) SAP EWM
7 1 (0.13%) Carpe Diem
7 1 (0.13%) Oracle EBS
Cloud Services
1 196 (26.24%) Azure
2 175 (23.43%) Microsoft 365
3 58 (7.76%) Power Platform
4 40 (5.35%) AWS
5 32 (4.28%) GCP
6 31 (4.15%) Entra ID
6 31 (4.15%) SaaS
7 27 (3.61%) Dynamics 365
7 27 (3.61%) PowerApps
8 26 (3.48%) Azure DevOps
8 26 (3.48%) Azure Logic Apps
9 25 (3.35%) IaaS
10 22 (2.95%) PaaS
11 17 (2.28%) Azure Monitor
11 17 (2.28%) OpenShift
12 16 (2.14%) Azure Data Factory
13 15 (2.01%) Azure Service Bus
13 15 (2.01%) Serverless
14 13 (1.74%) Azure Functions
14 13 (1.74%) Power Automate
Communications & Networking
1 59 (7.90%) Firewall
2 51 (6.83%) DNS
3 32 (4.28%) LAN
4 27 (3.61%) DHCP
5 26 (3.48%) VPN
6 24 (3.21%) Wireless
7 23 (3.08%) Remote Desktop
8 22 (2.95%) WAN
9 16 (2.14%) SAN
10 15 (2.01%) TCP/IP
11 14 (1.87%) Internet
12 11 (1.47%) Wi-Fi
13 7 (0.94%) VoIP
14 6 (0.80%) VLAN
14 6 (0.80%) Wireshark
15 5 (0.67%) Network Security
15 5 (0.67%) SD-WAN
16 4 (0.54%) 5G
16 4 (0.54%) Fibre Channel
16 4 (0.54%) WLAN
Database & Business Intelligence
1 31 (4.15%) Relational Database
1 31 (4.15%) SQL Server
2 26 (3.48%) MySQL
3 23 (3.08%) Power BI
4 20 (2.68%) RDBMS
5 16 (2.14%) Oracle Database
6 14 (1.87%) MongoDB
6 14 (1.87%) PostgreSQL
7 13 (1.74%) Oracle Database 12c
8 10 (1.34%) Azure SQL Database
9 6 (0.80%) Data Lake
9 6 (0.80%) Data Warehouse
10 2 (0.27%) Apache Cassandra
10 2 (0.27%) Big Data
10 2 (0.27%) Hadoop
10 2 (0.27%) Metadata
10 2 (0.27%) Qlik Sense
10 2 (0.27%) SQL Server Integration Services
10 2 (0.27%) Tableau
11 1 (0.13%) SAS EBI
Development Applications
1 21 (2.81%) Jenkins
2 17 (2.28%) IBM UrbanCode
3 12 (1.61%) JIRA
4 4 (0.54%) Bitbucket
4 4 (0.54%) Postman
5 3 (0.40%) Git
6 2 (0.27%) Visual Studio
7 1 (0.13%) Mercurial
7 1 (0.13%) MSI
7 1 (0.13%) Snyk
General
1 302 (40.43%) Social Skills
2 235 (31.46%) Finance
3 114 (15.26%) Analytical Skills
4 48 (6.43%) Law
5 44 (5.89%) Banking
6 38 (5.09%) Inclusion and Diversity
7 32 (4.28%) Legal
8 28 (3.75%) Public Sector
9 27 (3.61%) Presentation Skills
10 25 (3.35%) Organisational Skills
11 20 (2.68%) Local Government
12 17 (2.28%) Telecoms
13 16 (2.14%) Back Office
13 16 (2.14%) Retail
14 15 (2.01%) Documentation Skills
15 13 (1.74%) Financial Institution
15 13 (1.74%) Police
16 12 (1.61%) Investment Banking
17 10 (1.34%) Games
17 10 (1.34%) Manufacturing
Job Titles
1 158 (21.15%) Analyst
2 106 (14.19%) Senior
3 83 (11.11%) Service Manager
4 68 (9.10%) Support Engineer
5 64 (8.57%) IT Manager
6 58 (7.76%) Support Analyst
7 55 (7.36%) IT Support
8 53 (7.10%) Infrastructure Engineer
9 45 (6.02%) Developer
10 42 (5.62%) Lead
11 38 (5.09%) IT Services Manager
12 37 (4.95%) IT Analyst
12 37 (4.95%) Problem Manager
13 35 (4.69%) DBA
14 34 (4.55%) Administrator
15 32 (4.28%) Oracle DBA
16 26 (3.48%) Senior Analyst
16 26 (3.48%) Service Analyst
17 25 (3.35%) Delivery Manager
17 25 (3.35%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 28 (3.75%) Web Services
2 25 (3.35%) .NET
3 22 (2.95%) AngularJS
3 22 (2.95%) CSS
3 22 (2.95%) HTML
3 22 (2.95%) Twitter Bootstrap
4 5 (0.67%) REST
5 4 (0.54%) Middleware
5 4 (0.54%) Software Packaging
5 4 (0.54%) YAML
6 3 (0.40%) .NET Framework
6 3 (0.40%) ARM Templates
6 3 (0.40%) AWS CDK
6 3 (0.40%) EDI
6 3 (0.40%) JSON
7 2 (0.27%) Node.js
8 1 (0.13%) .NET Core
8 1 (0.13%) Flutter
8 1 (0.13%) OpenLayers
8 1 (0.13%) XML
Miscellaneous
1 97 (12.99%) Management Information System
2 40 (5.35%) Self-Motivation
3 38 (5.09%) CMDB
4 32 (4.28%) Data Centre
5 29 (3.88%) Driving Licence
5 29 (3.88%) Product Ownership
6 23 (3.08%) Legacy Systems
7 21 (2.81%) PKI
8 18 (2.41%) Enterprise Software
9 17 (2.28%) Clustering
9 17 (2.28%) Cyber Threat
9 17 (2.28%) Public Cloud
10 15 (2.01%) Hedge funds
11 13 (1.74%) Enterprise Cloud
12 11 (1.47%) Replication
13 10 (1.34%) Security Operations Centre
14 8 (1.07%) Hybrid Cloud
15 7 (0.94%) Cyber Kill Chain
16 6 (0.80%) Cyber Defence
16 6 (0.80%) Onboarding
Operating Systems
1 242 (32.40%) Windows
2 91 (12.18%) Windows Server
3 87 (11.65%) Linux
4 46 (6.16%) Unix
4 46 (6.16%) Windows 10
5 31 (4.15%) Windows Server 2012
6 27 (3.61%) Windows 7
7 22 (2.95%) Windows Server 2016
7 22 (2.95%) Windows Server 2019
8 10 (1.34%) Android
9 9 (1.20%) AIX
9 9 (1.20%) Apple iOS
10 7 (0.94%) Mac OS
11 4 (0.54%) Red Hat Enterprise Linux
11 4 (0.54%) Windows Server 2008
12 3 (0.40%) CentOS
12 3 (0.40%) Windows Server 2003
12 3 (0.40%) zOS
13 2 (0.27%) Ubuntu
13 2 (0.27%) Windows 8
Processes & Methodologies
1 429 (57.43%) ITIL
2 276 (36.95%) Service Management
3 275 (36.81%) Change Management
4 223 (29.85%) Incident Management
5 158 (21.15%) Customer Service
6 150 (20.08%) ITSM
7 147 (19.68%) Service Delivery
8 143 (19.14%) Problem-Solving
9 123 (16.47%) Continuous Improvement
10 117 (15.66%) Agile
10 117 (15.66%) Root Cause Analysis
11 92 (12.32%) DevOps
12 81 (10.84%) Cybersecurity
13 72 (9.64%) Infrastructure Engineering
14 69 (9.24%) Mentoring
15 68 (9.10%) Roadmaps
16 61 (8.17%) Trend Analysis
17 53 (7.10%) Process Improvement
18 50 (6.69%) Configuration Management
18 50 (6.69%) Information Security
Programming Languages
1 97 (12.99%) SQL
2 78 (10.44%) PowerShell
3 44 (5.89%) Python
4 26 (3.48%) C#
5 22 (2.95%) Bash
6 17 (2.28%) Groovy
7 14 (1.87%) Java
8 11 (1.47%) ActionScript
9 10 (1.34%) VB
10 6 (0.80%) Perl
10 6 (0.80%) T-SQL
11 3 (0.40%) JCL
11 3 (0.40%) TypeScript
12 2 (0.27%) C++
12 2 (0.27%) JavaScript
12 2 (0.27%) Kotlin
12 2 (0.27%) PL/SQL
12 2 (0.27%) Shell Script
12 2 (0.27%) Swift
13 1 (0.13%) C
Qualifications
1 137 (18.34%) Degree
2 94 (12.58%) Security Cleared
3 53 (7.10%) SC Cleared
4 41 (5.49%) ITIL Certification
5 25 (3.35%) Cisco Certification
5 25 (3.35%) CISSP
6 24 (3.21%) CCNA
7 19 (2.54%) CISM
7 19 (2.54%) Microsoft Certification
8 17 (2.28%) ITIL Foundation Certificate
9 16 (2.14%) HNC
10 13 (1.74%) Oracle Certification
11 12 (1.61%) Computer Science Degree
12 11 (1.47%) Azure Certification
12 11 (1.47%) CRISC
12 11 (1.47%) DV Cleared
12 11 (1.47%) GIAC
12 11 (1.47%) ISSMP
13 7 (0.94%) A+ Certification
13 7 (0.94%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 111 (14.86%) SLA
2 38 (5.09%) ISO/IEC 27001
3 20 (2.68%) PCI DSS
4 16 (2.14%) Accessibility
4 16 (2.14%) COBIT
5 12 (1.61%) Cyber Essentials
5 12 (1.61%) GDPR
6 10 (1.34%) Data Quality
7 8 (1.07%) NIST
8 7 (0.94%) NCSC
8 7 (0.94%) SOC 1
9 6 (0.80%) GRC
9 6 (0.80%) QA
10 5 (0.67%) HIPAA
11 4 (0.54%) ISO 9001
11 4 (0.54%) ITGC
11 4 (0.54%) PMO
12 3 (0.40%) ISO 14000
13 1 (0.13%) ISO/IEC 20000
13 1 (0.13%) SOC 2
System Software
1 144 (19.28%) Active Directory
2 55 (7.36%) VMware Infrastructure
3 24 (3.21%) VMware ESXi
4 20 (2.68%) Hyper-V
5 18 (2.41%) vSphere
6 10 (1.34%) OpenSSH
6 10 (1.34%) XenApp
7 8 (1.07%) Virtual Desktop
8 7 (0.94%) Terminal Services
9 3 (0.40%) Docker
9 3 (0.40%) NFS
9 3 (0.40%) Time Sharing Option
10 1 (0.13%) Citrix Hypervisor
10 1 (0.13%) DFS Replication
Systems Management
1 61 (8.17%) Microsoft Intune
2 58 (7.76%) SCCM
3 32 (4.28%) Ansible
4 27 (3.61%) Terraform
5 21 (2.81%) vCenter Server
6 18 (2.41%) Progress Chef
7 10 (1.34%) IBM BigFix
7 10 (1.34%) PowerCLI
8 8 (1.07%) AirWatch
9 7 (0.94%) SCOM
10 6 (0.80%) CSIRT
11 4 (0.54%) Active Directory Federation Services
11 4 (0.54%) Kubernetes
11 4 (0.54%) Microsoft Clustering
12 2 (0.27%) Single Sign-On
13 1 (0.13%) Failover Clustering
13 1 (0.13%) Jamf Pro
13 1 (0.13%) Opsgenie
13 1 (0.13%) Puppet
13 1 (0.13%) vRealize
Vendors
1 229 (30.66%) Microsoft
2 96 (12.85%) VMware
3 76 (10.17%) ServiceNow
4 56 (7.50%) Oracle
5 44 (5.89%) Dell
6 41 (5.49%) HP
7 38 (5.09%) Cisco
8 34 (4.55%) IBM
9 31 (4.15%) Citrix
9 31 (4.15%) Google
10 19 (2.54%) iManage
11 16 (2.14%) Remedy
12 13 (1.74%) Aderant
12 13 (1.74%) NEC
13 11 (1.47%) Alibaba
13 11 (1.47%) Bloomberg
14 10 (1.34%) Symantec
15 9 (1.20%) Apple
15 9 (1.20%) BT
15 9 (1.20%) SAP