1 to 25 of 50 Permanent ITSM Jobs in the UK excluding London with Remote Work Options

integration and automation solutions using Dynamics 365. You will be at the forefront of automating business processes, integrating various systems (including ServiceNow and other ITSM platforms), and enhancing the company's digital landscape through efficient use of APIs and other integration tools. Your role will involve collaboration with cross-functional … teams to ensure seamless workflows and optimized processes across the IT ecosystem. The ideal candidate will have significant experience in Dynamics 365, ITSM platforms, ServiceNow, and building robust integrations using APIs. You will play a pivotal role in driving the company's digital strategy by streamlining business operations and ensuring … Key Responsibilities: Lead Integration Projects: Oversee the design and delivery of end-to-end integrations between Dynamics 365 and other systems such as ServiceNow, ITSM platforms, third-party applications, and cloud services. Automation of Business Processes: Develop and implement automated workflows that streamline business processes across various departments, enhancing efficiency more »

integration and automation solutions using Dynamics 365. You will be at the forefront of automating business processes, integrating various systems (including ServiceNow and other ITSM platforms), and enhancing the company's digital landscape through efficient use of APIs and other integration tools. Your role will involve collaboration with cross-functional … teams to ensure seamless workflows and optimized processes across the IT ecosystem. The ideal candidate will have significant experience in Dynamics 365, ITSM platforms, ServiceNow, and building robust integrations using APIs. You will play a pivotal role in driving the company’s digital strategy by streamlining business operations and ensuring … Key Responsibilities: Lead Integration Projects: Oversee the design and delivery of end-to-end integrations between Dynamics 365 and other systems such as ServiceNow, ITSM platforms, third-party applications, and cloud services. Automation of Business Processes: Develop and implement automated workflows that streamline business processes across various departments, enhancing efficiency more »

ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to more »

enterprise-level End User technologies (hardware, software, applications). Experience managing End User Technology and Services for diverse user bases. Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink). Strong communication skills and able to convey complex technical issues. Experience with automated systems, Service Management more »

or management role Strong technical background in Microsoft 365 and Microsoft Azure Proven experience in incident management, support processes, and operational excellence Skills in ITSM Technical skills (Must) Strong knowledge of the Microsoft 365 platform Strong knowledge of Microsoft Endpoint Manager Strong knowledge of Microsoft Intune, such as the use more »

of-hours support rota. Handle inbound and outbound calls, maintaining high customer service standards. Manage escalated incidents, logging and updating details in the IT Service Management tool. Troubleshoot technical issues, ensuring minimal disruption to stakeholders. Provide guidance on IT systems, manage user permissions, and configure/install hardware. Escalate major more »

business - Be highly proficient across MS Office suite - It would be advantageous if you have experience of supporting a Cloud environment and using Sunrise (ITSM). An AMBCI Certification is preferred as well as experience in creating and maintaining Power BI Reports. We are committed to providing reasonable adjustments or more »

etc.) and virtual environments (VMware, Hyper-V). Familiarity with networking principles (DNS, DHCP, TCP/IP, VPNs). Hands-on experience with IT service management tools (e.g., ServiceNow, Jira). Excellent customer service skills and the ability to communicate technical concepts to non-technical users. Ability to work well more »

Norwich with regular travel to sites throughout East Anglia, the Midlands and the North of England. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience, printers and Video more »

Norwich with regular travel to sites throughout East Anglia, the Midlands and the North of England. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience, printers and Video more »

plan for the future. Why You'll Love This Role: Be the first point of contact for technical queries via phone, email, and their ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Work closely with 2nd and 3rd Line teams to deliver timely solutions. Visit more »

to realise the end-to-end solution architecture vision, ensuring implementation follows agreed high-level design and meets acceptance into service requirements for IT service management Convert complex requirements into architecture and design to create blueprints for the relevant solutions using published reference architectures, and where appropriate with guidance from more »

delivery experience. Strives to always deliver an excellent customer service experience. Excellent verbal, written communication, sharp analytical and problem-solving skills. Experience using IT service Management tools, such as ServiceNow and Jira. Flexible and adaptable when dealing with changing requirements and priorities. Highly organised, methodical with a keen attention to more »

from the 1st Line Support Team. Alongside their advanced technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. The role holder will be required to achieve and maintain necessary vetting (e.g., Disclosure Scotland more »

experience Excellent verbal and written communication skills Experience of HR processes either as an end user or from a technical perspective Experience using IT service Management tools, such as ServiceNow and Jira Flexible and adaptable when dealing with changing requirements and priorities HCM Configuration experience is a plus but not more »

ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc more »

ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc more »

ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc more »

the ITIL4 Framework Proficient with Active Directory, Office 365 user and group administration Experienced in troubleshooting and supporting both Windows and OSX platforms devices. ITSM tools such as Manage Engine, ConnectWise, Service Now, Halo, BMC etc. Duties of the position: Monitor security systems and alerts using SIEM tools like Microsoft more »

asset audits and reconciliations Proficiency in data analysis and reporting, with the ability to present findings to stakeholders Understanding of ITIL framework and IT service management principles Experience in managing IT budgets and forecasting asset-related expenses Familiarity with relevant regulations and standards (e.g., ISO 19770, GDPR) across different countries more »

and resolution skills are a must. Experience with Dev lifecycle/database progression (Dev/Test/UAT/Pre-prod/Production) and ITSM tools (e.g., ServiceNow). Strong communication, technical documentation, and organisational skills with a customer-focused, proactive approach. What we offer : At Intrum we offer not more »

existing and available ADM/automation tooling as part of the technical roadmap identifying actions which can drive improved monitoring/productivity Review the ITSM tooling (and other repositories) to establish the Configuration Database situation (are CIs in place and relatable)? Establish what action is needed. Review the existing capacity more »

have the following skills or experience: A working understanding of Network infrastructures and technologies. Experience of Delivery/Project Management. Working knowledge of IT Service Management tools and dashboards e.g. - Service Now, Splunk, Dynatrace. ITIL Qualification or equivalent. Details. Wages. Perks. Location: You'll join us in one of our more »

have the following skills or experience: A working understanding of Network infrastructures and technologies. Experience of Delivery/Project Management. Working knowledge of IT Service Management tools and dashboards e.g. - Service Now, Splunk, Dynatrace. ITIL Qualification or equivalent. Details. Wages. Perks. Location: You'll join us in one of our more »

have the following skills or experience: A working understanding of Network infrastructures and technologies. Experience of Delivery/Project Management. Working knowledge of IT Service Management tools and dashboards e.g. - Service Now, Splunk, Dynatrace. ITIL Qualification or equivalent. Details. Wages. Perks. Location: You'll join us in one of our more »