ITSM Jobs in the UK excluding London

IT Service Management (ITSM)
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 202 225 267
Rank change year-on-year +23 +42 +39
Permanent jobs citing ITSM 1,010 941 1,002
As % of all permanent jobs advertised in the UK excluding London 1.41% 1.59% 1.40%
As % of the Processes & Methodologies category 1.69% 1.66% 1.49%
Number of salaries quoted 686 631 703
10th Percentile £24,125 £27,000 £23,750
25th Percentile £31,000 £32,500 £28,500
Median annual salary (50th Percentile) £43,923 £45,000 £42,500
Median % change year-on-year -2.39% +5.88% -
75th Percentile £62,238 £62,625 £57,500
90th Percentile £70,000 £77,500 £67,500
UK median annual salary £50,153 £52,500 £50,000
% change year-on-year -4.47% +5.00% -

All Process and Methodology Skills
UK excluding London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,715 56,667 67,467
As % of all permanent jobs advertised in the UK excluding London 83.64% 95.62% 94.13%
Number of salaries quoted 41,241 29,107 41,040
10th Percentile £27,250 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

ITSM
Job Vacancy Trend in the UK excluding London

Job postings citing ITSM as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITSM in the UK excluding London

ITSM
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing ITSM in the UK excluding London.

Salary trend for ITSM in the UK excluding London

ITSM
Salary Histogram in the UK excluding London

Salary distribution for jobs citing ITSM in the UK excluding London over the 6 months to 16 May 2024.

Salary histogram for ITSM in the UK excluding London

ITSM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK excluding London region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +64 300 £41,774 -7.17% 68
South East -30 225 £51,000 +2.00% 41
Midlands +16 172 £49,875 +2.31% 42
North West +30 166 £41,774 -12.05% 33
West Midlands +2 108 £58,700 +15.32% 30
South West -31 108 £45,000 +25.70% 29
Yorkshire +76 95 £41,774 -7.17% 23
East of England +16 78 £37,500 +16.28% 24
Scotland -38 68 £47,500 -24.00% 8
East Midlands +21 62 £25,000 -29.58% 12
Wales +21 46 £55,000 +10.00% 8
North East +4 39 £41,774 +7.11% 12
Northern Ireland +32 12 £30,000 -25.00% 1
Isle of Man - 4 - -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (7.13%) Microsoft Exchange
2 71 (7.03%) SharePoint
3 45 (4.46%) WebLogic
4 44 (4.36%) Oracle Service Bus
5 25 (2.48%) Confluence
6 20 (1.98%) SAS
7 15 (1.49%) CMS
8 3 (0.30%) Skype for Business
9 2 (0.20%) Apache
9 2 (0.20%) IIS
9 2 (0.20%) Oracle SOA Suite
10 1 (0.099%) Exchange Server 2013
10 1 (0.099%) WebSphere
Applications
1 140 (13.86%) Microsoft Office
2 90 (8.91%) Microsoft Excel
3 44 (4.36%) MS Visio
4 20 (1.98%) Microsoft PowerPoint
5 3 (0.30%) Chatbot
6 1 (0.099%) Microsoft Project
Business Applications
1 90 (8.91%) Remedy ITSM
2 20 (1.98%) Dynamics CRM
3 9 (0.89%) PlanetPress Connect
4 7 (0.69%) NEC Housing
5 4 (0.40%) SAP IS-U
6 3 (0.30%) NetSuite
6 3 (0.30%) Oracle ERP
7 2 (0.20%) Oracle EBS
8 1 (0.099%) Oracle Applications
8 1 (0.099%) Primavera
8 1 (0.099%) SAP Oil and Gas
Cloud Services
1 251 (24.85%) Microsoft 365
2 141 (13.96%) Azure
3 57 (5.64%) Entra ID
4 38 (3.76%) Power Platform
5 29 (2.87%) AWS
6 20 (1.98%) OneDrive
7 18 (1.78%) Dynamics 365
8 14 (1.39%) IaaS
8 14 (1.39%) SaaS
8 14 (1.39%) WhatsApp
9 13 (1.29%) PaaS
10 11 (1.09%) Cloud Computing
11 9 (0.89%) GCP
12 7 (0.69%) OpenShift
13 6 (0.59%) PowerApps
14 5 (0.50%) Azure Sentinel
14 5 (0.50%) ChatGPT
14 5 (0.50%) Google Workspace
14 5 (0.50%) Nutanix
14 5 (0.50%) OCI
Communications & Networking
1 75 (7.43%) Firewall
2 49 (4.85%) WAN
3 46 (4.55%) TCP/IP
4 45 (4.46%) DNS
5 38 (3.76%) LAN
6 35 (3.47%) DHCP
7 31 (3.07%) VPN
8 30 (2.97%) VoIP
9 20 (1.98%) Internet
9 20 (1.98%) Network Security
10 16 (1.58%) WLAN
11 15 (1.49%) Remote Desktop
11 15 (1.49%) Wi-Fi
12 14 (1.39%) SAN
13 13 (1.29%) SNMP
13 13 (1.29%) SSH
13 13 (1.29%) Wireless
14 12 (1.19%) Broadband
14 12 (1.19%) SD-WAN
15 8 (0.79%) Spanning Tree
Database & Business Intelligence
1 47 (4.65%) Oracle Database
2 45 (4.46%) Oracle Database 11g
3 44 (4.36%) Oracle Database 10g
3 44 (4.36%) VLDB
4 23 (2.28%) MySQL
4 23 (2.28%) Power BI
5 22 (2.18%) SQL Server
6 14 (1.39%) Relational Database
7 9 (0.89%) Data Warehouse
8 8 (0.79%) Amazon RDS
9 3 (0.30%) Oracle Database 12c
9 3 (0.30%) SAP HANA
10 2 (0.20%) Crystal Reports
10 2 (0.20%) DTS
10 2 (0.20%) MongoDB
10 2 (0.20%) NoSQL
11 1 (0.099%) Oracle9i Database
11 1 (0.099%) PostgreSQL
11 1 (0.099%) PowerPivot
11 1 (0.099%) Tableau
Development Applications
1 54 (5.35%) JIRA
2 13 (1.29%) Eclipse
3 9 (0.89%) SQL Server Management Studio (SSMS)
4 4 (0.40%) AdminStudio
4 4 (0.40%) InstallShield
4 4 (0.40%) MSI
5 1 (0.099%) Git
5 1 (0.099%) GitLab
5 1 (0.099%) JMeter
5 1 (0.099%) Postman
5 1 (0.099%) Selenium
General
1 361 (35.74%) Social Skills
2 152 (15.05%) Finance
3 144 (14.26%) Analytical Skills
4 92 (9.11%) Public Sector
5 56 (5.54%) Retail
6 55 (5.45%) Inclusion and Diversity
7 38 (3.76%) Legal
8 35 (3.47%) Influencing Skills
9 26 (2.57%) Presentation Skills
10 24 (2.38%) Banking
11 22 (2.18%) Organisational Skills
12 21 (2.08%) Law
12 21 (2.08%) Telecoms
13 19 (1.88%) Manufacturing
14 17 (1.68%) Marketing
14 17 (1.68%) Police
15 12 (1.19%) Local Government
16 10 (0.99%) Aerospace
17 6 (0.59%) Agriculture
17 6 (0.59%) Billing
Job Titles
1 242 (23.96%) Analyst
2 109 (10.79%) Service Manager
3 99 (9.80%) IT Support
3 99 (9.80%) Support Analyst
4 88 (8.71%) IT Manager
5 83 (8.22%) Architect
6 71 (7.03%) IT Analyst
6 71 (7.03%) Lead
7 69 (6.83%) Senior
7 69 (6.83%) Service Analyst
8 58 (5.74%) Applications Support
8 58 (5.74%) Service Desk Analyst
9 55 (5.45%) Applications Support Analyst
10 50 (4.95%) IT Technician
11 49 (4.85%) Support Technician
12 47 (4.65%) Oracle Analyst
12 47 (4.65%) Oracle Support Analyst
13 46 (4.55%) IT Services Manager
14 45 (4.46%) Developer
15 44 (4.36%) IT Support Technician
Libraries, Frameworks & Software Standards
1 44 (4.36%) HTML
2 43 (4.26%) CSS
3 39 (3.86%) AngularJS
4 37 (3.66%) Web Services
5 24 (2.38%) Twitter Bootstrap
6 18 (1.78%) REST
6 18 (1.78%) SOAP
7 17 (1.68%) XML
8 16 (1.58%) OLE
9 13 (1.29%) Ajax
9 13 (1.29%) JDBC
9 13 (1.29%) ODBC
9 13 (1.29%) XHTML
10 6 (0.59%) JSON
11 5 (0.50%) Middleware
12 4 (0.40%) LDAP
13 3 (0.30%) EDI
14 2 (0.20%) CSS3
14 2 (0.20%) jQuery
14 2 (0.20%) LESS
Miscellaneous
1 65 (6.44%) Driving Licence
1 65 (6.44%) Management Information System
2 63 (6.24%) CMDB
3 53 (5.25%) Smartphone
4 42 (4.16%) Data Centre
5 36 (3.56%) Product Ownership
6 29 (2.87%) Onboarding
7 27 (2.67%) Self-Motivation
8 20 (1.98%) Legacy Systems
9 13 (1.29%) Digital Signage
9 13 (1.29%) Public Cloud
10 10 (0.99%) iPad
11 8 (0.79%) EMC VNX
11 8 (0.79%) PMI
12 7 (0.69%) Video Conferencing
13 6 (0.59%) Clustering
13 6 (0.59%) IoT
14 5 (0.50%) Enterprise Software
15 4 (0.40%) Security Operations Centre
15 4 (0.40%) Shadow IT
Operating Systems
1 238 (23.56%) Windows
2 86 (8.51%) Linux
3 78 (7.72%) Windows Server
4 73 (7.23%) Windows 10
5 62 (6.14%) Unix
6 45 (4.46%) Solaris
7 28 (2.77%) Android
7 28 (2.77%) Apple iOS
8 18 (1.78%) Windows Server 2016
9 15 (1.49%) Windows Server 2019
10 13 (1.29%) Mac OS
11 9 (0.89%) Windows Phone
12 8 (0.79%) Windows 7
12 8 (0.79%) Windows Server 2012
13 3 (0.30%) CentOS
13 3 (0.30%) Rocky
14 2 (0.20%) Mac OS X
15 1 (0.099%) Red Hat Enterprise Linux
15 1 (0.099%) SUSE
15 1 (0.099%) Windows Server 2008
Processes & Methodologies
1 566 (56.04%) Service Management
2 533 (52.77%) ITIL
3 269 (26.63%) Service Delivery
4 233 (23.07%) Customer Service
5 196 (19.41%) Problem-Solving
6 152 (15.05%) Change Management
7 147 (14.55%) Incident Management
8 143 (14.16%) Continuous Improvement
9 129 (12.77%) Agile
10 123 (12.18%) Actionable Insight
11 107 (10.59%) Mentoring
11 107 (10.59%) Project Management
12 96 (9.50%) Problem Management
13 94 (9.31%) Stakeholder Management
14 87 (8.61%) Configuration Management
15 85 (8.42%) Cybersecurity
16 75 (7.43%) Coaching
17 71 (7.03%) Artificial Intelligence
18 69 (6.83%) Asset Management
19 60 (5.94%) Release Management
Programming Languages
1 68 (6.73%) SQL
2 47 (4.65%) PL/SQL
3 43 (4.26%) JavaScript
4 39 (3.86%) PowerShell
5 23 (2.28%) Python
6 16 (1.58%) R
7 15 (1.49%) Java
8 13 (1.29%) Perl
9 6 (0.59%) C
10 5 (0.50%) Bash
10 5 (0.50%) PHP
11 4 (0.40%) ABAP
11 4 (0.40%) C#
11 4 (0.40%) VB
12 2 (0.20%) Ruby
13 1 (0.099%) C++
13 1 (0.099%) ProC
13 1 (0.099%) Swift
13 1 (0.099%) VBScript
Qualifications
1 213 (21.09%) Security Cleared
2 172 (17.03%) SC Cleared
3 159 (15.74%) Degree
4 41 (4.06%) A+ Certification
5 30 (2.97%) DBS Check
6 29 (2.87%) DV Cleared
6 29 (2.87%) Microsoft Certification
7 28 (2.77%) ITIL Certification
8 23 (2.28%) PMI Certification
9 20 (1.98%) MCP
10 15 (1.49%) PMP
11 14 (1.39%) Network+ Certification
12 13 (1.29%) CCNA
12 13 (1.29%) Cisco Certification
12 13 (1.29%) Computer Science Degree
13 12 (1.19%) APMG
13 12 (1.19%) BPSS Clearance
13 12 (1.19%) ITIL Foundation Certificate
14 6 (0.59%) AWS Certification
14 6 (0.59%) Master's Degree
Quality Assurance & Compliance
1 116 (11.49%) SLA
2 53 (5.25%) QA
3 29 (2.87%) COBIT
4 19 (1.88%) ISO/IEC 27001
5 18 (1.78%) Cyber Essentials
6 17 (1.68%) Accessibility
6 17 (1.68%) Sarbanes-Oxley
7 15 (1.49%) GDPR
8 12 (1.19%) NIST
9 11 (1.09%) Data Quality
10 9 (0.89%) NCSC
11 6 (0.59%) GRC
11 6 (0.59%) ISO/IEC 20000
12 4 (0.40%) ISO 22301
12 4 (0.40%) ISO 9001
12 4 (0.40%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 3 (0.30%) Cyber Essentials PLUS
13 3 (0.30%) ISO 14001
14 2 (0.20%) SOC 2
15 1 (0.099%) HITRUST
System Software
1 226 (22.38%) Active Directory
2 45 (4.46%) Oracle RAC
3 36 (3.56%) Hyper-V
4 35 (3.47%) VMware Infrastructure
5 14 (1.39%) Terminal Services
6 11 (1.09%) VMware ESXi
7 8 (0.79%) Docker
8 7 (0.69%) IAG
9 5 (0.50%) XenDesktop
10 4 (0.40%) Microsoft App-V
11 3 (0.30%) XenApp
12 2 (0.20%) VMware Workstation
13 1 (0.099%) BitLocker
13 1 (0.099%) Virtual Desktop
13 1 (0.099%) Virtual Machines
Systems Management
1 51 (5.05%) Microsoft Intune
2 44 (4.36%) Data Guard
2 44 (4.36%) Oracle RMAN
2 44 (4.36%) SCCM
3 29 (2.87%) OpenView
4 14 (1.39%) SCOM
5 13 (1.29%) WMI
6 11 (1.09%) Nagios
6 11 (1.09%) vCenter Server
7 10 (0.99%) WSUS
8 9 (0.89%) AirWatch
8 9 (0.89%) Kubernetes
8 9 (0.89%) ZABBIX
9 8 (0.79%) EMC NetWorker
10 7 (0.69%) Ansible
11 4 (0.40%) Failover Clustering
11 4 (0.40%) Single Sign-On
12 3 (0.30%) Jamf Pro
12 3 (0.30%) Terraform
13 2 (0.20%) Aspera SmartTrack
Vendors
1 357 (35.35%) Microsoft
2 250 (24.75%) ServiceNow
3 90 (8.91%) Remedy
4 74 (7.33%) Oracle
5 67 (6.63%) VMware
6 49 (4.85%) Sun
7 48 (4.75%) HP
8 44 (4.36%) Cisco
9 41 (4.06%) BMC
10 29 (2.87%) Citrix
11 27 (2.67%) Salesforce
12 25 (2.48%) Splunk
13 24 (2.38%) Meraki
14 22 (2.18%) Veeam
15 18 (1.78%) Google
16 17 (1.68%) Snow
17 14 (1.39%) Apple
17 14 (1.39%) Dynatrace
17 14 (1.39%) SAP
17 14 (1.39%) SolarWinds