Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both more »
such as AWS Certified Cloud Practitioner, or AWS Certified Security Specialty Experience working with NIST, COBIT, ITIL, CSA, and/or ISO risk and ITSM frameworks Experience in an influence management discipline such as project management or product management Familiarity with DevOps and SRE practices Experience with cloud infrastructure and more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of ITservicemanagement principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base more »
Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for ITservicemanagement and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable more »
environment. You will also require the following: Active Directory and Microsoft 365 Admin Administration of MDM platform IAM, Single Sign On and MFA Technologies ITSM Tools and Document Management Systems Qualification in ITIL Foundation V4. If you're looking to make a positive impact and create change, possessing an inclusive more »
using O365, Active Directory and MS Excellent telephone manner and good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform – Service-Now, AutoTask etc The Company This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of ITservicemanagement tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »
PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support more »
on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using ITservicemanagement tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience in a more »
a key point of contact for IAM related issues through escalation as part of security incidents • Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's Identity & Access Management Analyst/IAM Analyst Attributes/Skills: • Experience with Microsoft Active Directory, Office more »
through rigorous process adherence and governance.Responsibilities Responsible for doing regular releases with SaaS based products like SAP 4 HANA, Success Factors, Degreed etc. Ensure ITSM and release process is integrated into the wider EWT processes and governance to release quality products. Ensuring projects/programs are held accountable and responsible more »
Rugby, Warwickshire, United Kingdom Hybrid / WFH Options
Thrive IT Systems Ltd
centres. Experience working with alerting and monitoring tools such as Manage Engine OPS manager, CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Document and control Standard more »
St. Albans, Hertfordshire, St Albans, United Kingdom
Connexa Technology Limited
environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with ITservicemanagement tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional more »
St. Albans, Hertfordshire, South East, United Kingdom
Connexa
environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with ITservicemanagement tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
DiverseJobsMatter
and MDM tools. Application support for our office suite and some bespoke applications. Ensuring all support requests are logged and managed on our ITServicemanagement tool. On-call support (rota) for out-of-hours emergency cover. What you’ll bring Experience in troubleshooting and application support, and general ITmore »
of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with ITServiceManagement, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities employer and welcome applications more »
Solihull, West Midlands, United Kingdom, Cheswick Green, West Midlands (County) Hybrid / WFH Options
The Convergence Group
and CI/CD. Experience with API's Azure devops Bonus Points for: A good eye for UX/UI. Previous experience with ITservicemanagement tools like ServiceNow. WHO ARE CONVERGENCE GROUP? No Corporate Red Tape: We're a privately-owned company, free from the shackles of corporate bureaucracy. more »
Employment Type: Permanent
Salary: £45000 - £60000/annum plus additional benefits
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Applause IT Limited
SSRS, SSIS IIS configuration, AJAX Non-technical Skills: Strong problem-solving abilities. Excellent communication skills. Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. Ready to make a difference? Please hit APPLY NOW!!!! Support Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Ordnance Survey Limited
Azure DevOps Cloud Technologies such as Azure or AWS Virtualisation technologies such as VMware vSphere, ESXi, and vCenter Automation using Ansible, Puppet, or PowerShell ITSM tools Please include a CV and covering letter outlining your skills and experience in the above requirements. The rewards We want you to love what more »
Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with ITservicemanagement (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a more »
Salford, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and requests in our ITSM platform (Hornbill) and assisting colleagues with technical escalations. You’ll identify and carry out maintenance and remediation activities on a wide range of devices – including more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
Microsoft365, Active Directory, Azure, physical servers, networking, SAN infrastructure, virtualised solutions, security, remote access, Disaster Recovery & backup. Manage and maintain the business' proactive monitoring, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure and supporting SAN more »
Eastleigh, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hays
with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement ITServiceManagement tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »
drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature ITservicemanagement principles, including governance, policies, processes, procedures, and standards. Be responsible for the quality of day-to-day infrastructure and network operations. Act as most more »