addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
more, click here ! We are seeking a meticulous and seasoned Information Technology Configuration Manager with expertise in leveraging Confluence and Jira to streamline configuration management processes. As the Configuration Manager, you will play a pivotal role in establishing and maintaining configuration management practices while utilizing Confluence and Jira … as essential tools to track and control software and hardware configurations within our IT and CI/CD pipeline environment. Primary Responsibilities: Configuration Management Framework: Develop, implement, and maintain a robust configuration management framework that outlines processes, policies, and procedures for managing software and hardware configurations throughout their … lifecycle. Confluence and Jira Integration: Utilize Confluence and Jira to create and maintain comprehensive documentation, workflows, and dashboards to support configuration management activities, including configuration identification, change management, and release management. Configuration Identification: Establish and manage a centralized repository within Confluence and Jira to accurately identify and document more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage … escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs). Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a … communications skills Ability to multitask and function in a quick-paced environment Experience leading organizations performing IT Operations Strong experience with service, incident, and problemmanagement Demonstrated experience with a modern service ticketing system such as ServiceNow Above all, this person must have a customer-first attitude and more »
