101 to 125 of 158 Permanent Service Management Jobs with Remote Work Options

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment more »

Assurance Manager Location: Any Computacenter Office location considered (with an element of hybrid work available) Life on the team Placed within our Group Information Service Function is the Tooling Enablement Team. Tooling Enablement consists of three functions Governance, Delivery and Solutions (Pre Sales). We provide customer solution designs … and onward implementation of those solutions for our managed service contracts. Tooling Enablement are now looking for an energetic person within our Governance area for an Assurance Manager. The Assurance Manager Role is a key role in the function and provides solution assurance and management of the pre … defined and scoped the most appropriate technical solution using well defined standard solutions. Manage the prioritization of the TE presales and bid pipeline including management reporting and communication to key stakeholders. Support in solution queries during the pre-sales lifecycle, in life and transition where required Seek out improvements more »

Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst … providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals … . You will have experience with: Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Strong understanding of Windows Server Operating Systems, Windows and MacOS. Good experience with laptop/desktop hardware troubleshooting. Practical knowledge more »

Data Scientist Location: Hybrid - 2 days per week in Sheffield Role Description: Need to display evidence of past work in problem management/proactive problem management, which would be beneficial. Should have prior experience in Service Management or Problem Management. Should also demonstrate proficiency in utilizing more »

Location: Salford (4 days a week in the office and 1 day working from home) Salary: 40k Your Day-To-Day Working with the Service Desk Manager, you’ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and … changes and upgrades to existing ones. As part of the wider IT team, you’ll balance your time to help deliver improvements whilst maintaining service continuity. What You’ll Need Essential experience Experience implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring Experience of managing … and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), GPO’s and Defender OS Deployment (e.g. Intune) and scripting knowledge (e.g. PowerShell) Diverse software & hardware troubleshooting skills Strong time-management and documentation skills Desired experience MCSA certification NGFW administration more »

Summary Reporting to the RMO Manager and collaborating closely with sales, operations, and project management teams, this position plays a pivotal role in coordinating, managing, and delivering all services and driving growth. Responsible for effectively managing the implementation of client projects, the Technical Project Manager works with available resources … within scope, time, cost, and quality requirements. This hybrid role, based in Chelmsford, involves travel to client and data centre sites for active participation, management, and leadership. ? Project Exposure Requirements End-to-end project management, encompassing data centre audits, migrations, and commissioning. Proficiency in asset and connectivity auditing … the Technical Project Manager must be authoritative, friendly, flexible, resourceful, and highly motivated, with excellent team player skills. Must demonstrate well-disciplined prioritisation, time management, and multitasking abilities. Strong communication and presentation skills, both face-to-face and remotely, are essential. Ability to own, manage, visualise, and deliver full more »

Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. What you … tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management more »

Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds … Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications Skills & Experience Customer focussed attitude with positive approach … Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all more »

About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates … technical roadmap will guide the implementation of innovative solutions for both new and existing clients. Required Skills & Qualifications Essential: Significant Business Analysis and stakeholder management experience Experience working in an operational environment using ITIL service management processes Experience managing a team Experience in business process development Hold more »

to other operating systems (for example Linux, IOS), as well as a logical understanding of spreadsheets (Microsoft Excel) and structured data presentation. With full management support, he/she will be responsible for daily reporting of SecOps status as pertains to workstations and be prepared to understand and take … cross functional learning, and an exciting career opportunity if so desired. ESSENTIAL DUTIES AND RESPONSIBILITIES: In collaboration with local IT teams and international IT management, utilising existing and new service management tools as provided: Chasing down and remediating unpatched and otherwise insecure workstations and other endpoints as … required. Daily and real-time reporting on workstation SecOps status. Maintaining installation of appropriate tools and security agents, with help from an existing asset management system. Proposing efficiency measures as part of the Security Operations team. Support coordination of asset management, including IT equipment and software licences/ more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and … Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. • Excellent analytical and problem-solving skills to achieve prompt resolution. • Strong experience of incident and problem management. • An understanding of service management standards and tools (ITIL) would be an advantage. • Disaster Recover, Replication and Recovery. • Storage technologies: SAN, Fibre Channel Switches etc. • IaaS and … Cloud technologies; Microsoft Azure, Office 365. • Networking, including TCP/IP, DNS, WINS, DHCP, wireless. • System Management and monitoring technologies; SCOM, SCCM, MECM • Anti-virus technologies • Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

of our client, we are seeking to recruit a System Safety Engineer on an initial 6-month contract. You will undertake development and in-service System Safety activities in support of the UK MOD customer and the UK & US-based suppliers of weapon system AMS. Role: System Safety Engineer … systems. Previous industry Safety Engineering experience in the Military Air environment. This should include application of Def Stan 00-056. Experience developing Safety Management Systems and in-service management of Safety Cases, and Hazard Logs. Experience with the use of common safety tools, such as CASSANDRA … Environment. Experience of identifying and applying appropriate safety legislation and regulations. The candidate should possess strong communication skills, technical proficiency, and skills with project management concepts/tools. The role will have significant UK MOD customer, supplier and wider company interface and therefore a person who is diplomatic whilst more »

the team; identifying and owning continual improvement opportunities within the team; testing and trialling new test toolsets. Providing status reports to Project Managers, Senior Management Team and senior business leaders. Supervising team members to ensure all test activities are conducted to our standards Test Design & Execution 80% Developing test … key stakeholders, requirements documentation, solution design, high level test plan, business process maps and other project documentation Ensure proper traceability, version control and configuration management of all test objects developed. Ensuring that all technical preparations have been completed prior to commencing test activities i.e. test environments stable and ready … Deloitte build. Conducting full analysis of the results returned and handing over any defects which, upon review, are found to be valid. Identification and management of defects through to resolution. This may include leading defect triage sessions Develop communications and reports to be shared with Business & Service Owners more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the Service Design Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. An understanding of the application and software development life cycle. An understanding of release and change management. An understanding more »

of up to 9%, 11%, or 13% (age-linked). Enhanced parental leave. Private BUPA insurance. 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. Staff wellbeing allowance of up to £25 per month/£300 per … year. The team The team of four service desk analysts sits within the IT team and supports the internal IT requirements of the organisation. We work inclusively and collaboratively across our London and Edinburgh offices where the IT team is positioned to support our four main UK offices in … This role is for anyone with a passion for IT, a desire to learn, and who can enjoy the process. The role The IT Service Desk Analysts are responsible for the resolution of first- and second-line support requests, incidents, IT queries, and the day-to-day IT support more »

Venesky-Browns client, a public sector organisation in Cardiff, is currently looking to recruit a Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £110/day. This role will be remote but the successful candidate may be required to work … customers and users and to be seen as their customer champion who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as … and ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. - To resolve incidents/faults and user support issues to the satisfaction of the end user. To more »

services to monitor existing private cloud multi-tenant hosting capabilities at multiple classifications. Provide operational level tooling and monitoring capabilities to enhance and improve service operations and tenant experience as well as provide enhanced support and alerting to internal and external infrastructure teams, service providers and tenants. VMware … Log and network insight - design, deploy, troubleshoot and manage to a 3rd line level. Deployment and management of Splunk with an application monitoring and alerting use case, also within a tenant specific application monitoring context. Experience in reviewing existing monitoring services, providing guidance on enhancing current services. Technical Competencies … VMWare Cloud Foundation operations, including: VMware Aria Operations and VMware Aria Operations for Logs. Experience with Splunk, ideally including log forwarding to a central service provider. Experience with security tooling such as Nessus. Additionally, it would desirable to have experience with: Aria Automation (formally VRA), Grafana & Prometheus. Foundation level more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

Salesforce Consultant/Developer - Service and Sales Cloud Rate (Outside IR35) 6+6 Month Contract Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Consultant, you will be working within a highly experienced product team, making high level improvements, changes … and features across Service, Sales and Experience Cloud platforms. Project Work: Implementation work, across Service Cloud, Experience Cloud and Sales Cloud environments using Lightning Web Components, Visualforce, Apex coding. Design and delivery of a Knowledge Centric Service (KCS) application. Used for monitoring of Knowledge Articles and Case … Management. Core development work using custom objects, permission sets, reports, dashboards, and flows. Requirements: Must have Development level experience across Service Cloud, Experience Cloud and Sales Cloud environments using Lightning Web Components, Visual Force, Apex coding, Screen based flows, External Services and Apex calls. Strong working experience with KCS more »

IT Project Manager (Hybrid/Flexible) We are currently recruiting for a Project Manager to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working. Your Company A Government … proficiency and productivity across the organisation with its main headquarters being based in Eastleigh. Your Role You will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal … stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

expanding IT services division as they expand their portfolio of services. Role purpose: This is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to … the success of the role To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CIs, and effect system changes smoothly Experience required: Significant and recent experience in a IT Change & Configuration Manager role Familiarity with helpdesk ticketing systems (ITSM tools) Experience of ITSM … HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment more »

Public, Hybrid and Private Cloud within the Infrastructure and Cloud team of the Central Government Business Unit. Fulfil senior engineering responsibility for many managed service customers with a hands-on responsibility. Leading on the design, planning and execution of the implementation on a range of infrastructure and cloud focussed … and implementation of projects in Civica’s infrastructure and cloud environments. Serve as senior infrastructure engineer, providing hands-on support. Ensure customer infrastructure meets service level agreements and resolve issues. Conduct design reviews and improve processes for cost-efficient delivery. Produce High and Low-Level Designs, offering technical leadership … and hands-on implementation. Enhance solutions through Service Improvement reviews. Act as Subject Matter Expert for cloud infrastructure. Support Pre-Sales with accurate technical input for cost-effective solutions. Travel UK-wide for solution design and commissioning. Develop secure, maintainable, and cost-effective solutions. Provide coaching and mentoring to more »