Service Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 140 139 200
Rank change year-on-year -1 +61 -14
Permanent jobs citing Service Management 2,027 2,648 3,226
As % of all permanent jobs advertised in the UK 2.06% 2.56% 2.06%
As % of the Processes & Methodologies category 2.40% 2.68% 2.15%
Number of salaries quoted 1,458 1,741 2,199
10th Percentile £26,500 £29,400 £26,500
25th Percentile £35,000 £37,353 £37,000
Median annual salary (50th Percentile) £50,000 £53,000 £51,500
Median % change year-on-year -5.66% +2.91% +3.00%
75th Percentile £67,500 £70,000 £65,250
90th Percentile £88,750 £88,750 £82,750
UK excluding London median annual salary £45,000 £47,500 £47,000
% change year-on-year -5.26% +1.06% +4.44%

All Process and Methodology Skills
UK

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,624 98,922 149,770
As % of all permanent jobs advertised in the UK 85.89% 95.62% 95.60%
Number of salaries quoted 59,744 58,119 83,346
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,500 £60,000
Median % change year-on-year -10.57% +2.50% +9.09%
75th Percentile £72,500 £81,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 5 May 2024.

Salary histogram for Service Management in the UK

Service Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England 0 1,827 £50,000 -4.84% 475
UK excluding London -3 1,412 £45,000 -5.26% 352
Work from Home -4 740 £56,750 +0.89% 186
London -4 550 £65,000 +4.00% 149
North of England +35 417 £44,637 -0.81% 98
South East -15 349 £52,500 - 86
Midlands -3 259 £36,128 -27.74% 55
North West +46 206 £45,000 -4.26% 52
South West -20 172 £46,958 +13.15% 47
West Midlands -16 159 £50,000 -5.66% 36
Yorkshire +46 158 £44,274 -8.71% 29
Scotland -43 99 £52,000 -5.45% 25
East Midlands +12 98 £28,500 -24.00% 18
East of England -26 74 £33,500 -27.96% 31
North East -5 53 £42,407 +16.18% 19
Wales -7 27 £55,802 +8.20% 11
Northern Ireland +35 17 £30,000 -22.58% 6
Channel Islands -3 1 £100,000 +11.11%

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 127 (6.27%) Microsoft Exchange
2 105 (5.18%) SharePoint
3 51 (2.52%) Confluence
4 29 (1.43%) WebLogic
5 22 (1.09%) SAS
6 17 (0.84%) CMS
7 9 (0.44%) IIS
8 6 (0.30%) IBM Notes
9 5 (0.25%) SharePoint 2010
9 5 (0.25%) SharePoint 2013
10 4 (0.20%) Exchange Server 2010
10 4 (0.20%) Skype for Business
11 3 (0.15%) Apache
11 3 (0.15%) Moodle
11 3 (0.15%) WordPress
12 2 (0.099%) Apache Spark
13 1 (0.049%) Blackberry Enterprise Server
13 1 (0.049%) Exchange Server 2013
13 1 (0.049%) WebSphere
Applications
1 164 (8.09%) Microsoft Office
2 99 (4.88%) Microsoft Excel
3 37 (1.83%) Microsoft PowerPoint
4 25 (1.23%) MS Visio
5 8 (0.39%) Microsoft Project
6 6 (0.30%) Trello
7 2 (0.099%) Chatbot
8 1 (0.049%) 1Password
8 1 (0.049%) Spreadsheet
Business Applications
1 64 (3.16%) Remedy ITSM
2 50 (2.47%) Dynamics CRM
3 22 (1.09%) PlanetPress Connect
4 15 (0.74%) Elite 3E
5 9 (0.44%) NEC Housing
6 6 (0.30%) SAP ERP
7 5 (0.25%) Dynamics NAV
8 4 (0.20%) Oracle EBS
8 4 (0.20%) SAP IS-U
9 3 (0.15%) NetSuite
10 2 (0.099%) Maximo
10 2 (0.099%) SAP S/4HANA
10 2 (0.099%) Shopify
11 1 (0.049%) Carpe Diem
11 1 (0.049%) Dynamics GP
11 1 (0.049%) Eikon
11 1 (0.049%) Primavera
11 1 (0.049%) SAP MM
11 1 (0.049%) SAP PM
Cloud Services
1 390 (19.24%) Azure
2 388 (19.14%) Microsoft 365
3 128 (6.31%) AWS
4 116 (5.72%) Entra ID
5 95 (4.69%) Power Platform
6 87 (4.29%) SaaS
7 49 (2.42%) Dynamics 365
8 44 (2.17%) OneDrive
9 36 (1.78%) PaaS
10 34 (1.68%) IaaS
11 29 (1.43%) GCP
11 29 (1.43%) PowerApps
12 27 (1.33%) Power Automate
13 24 (1.18%) OpenShift
14 23 (1.13%) Azure DevOps
15 21 (1.04%) Google Sheets
16 19 (0.94%) Azure Monitor
16 19 (0.94%) Azure Storage
17 17 (0.84%) Amazon CloudWatch
17 17 (0.84%) WhatsApp
Communications & Networking
1 151 (7.45%) Firewall
2 106 (5.23%) VPN
3 95 (4.69%) DNS
4 84 (4.14%) LAN
5 80 (3.95%) WAN
6 60 (2.96%) DHCP
7 51 (2.52%) TCP/IP
8 49 (2.42%) Wireless
9 45 (2.22%) Wi-Fi
10 35 (1.73%) Network Security
10 35 (1.73%) WLAN
11 19 (0.94%) SD-WAN
12 17 (0.84%) Internet
12 17 (0.84%) Remote Desktop
12 17 (0.84%) SAN
13 15 (0.74%) SSL
13 15 (0.74%) VoIP
14 14 (0.69%) VLAN
15 11 (0.54%) MPLS
16 9 (0.44%) Skype
Database & Business Intelligence
1 86 (4.24%) SQL Server
2 68 (3.35%) Power BI
3 33 (1.63%) MySQL
4 29 (1.43%) Data Warehouse
4 29 (1.43%) Elasticsearch
4 29 (1.43%) Relational Database
5 17 (0.84%) GIS
6 14 (0.69%) Amazon RDS
7 13 (0.64%) Azure SQL Database
8 10 (0.49%) RDBMS
9 9 (0.44%) Geospatial Data
10 6 (0.30%) SQL Server Reporting Services
11 5 (0.25%) Oracle Database
11 5 (0.25%) Redis
11 5 (0.25%) SQL Server Integration Services
12 3 (0.15%) BusinessObjects
13 2 (0.099%) Big Data
13 2 (0.099%) Crystal Reports
13 2 (0.099%) DTS
13 2 (0.099%) Tableau
Development Applications
1 125 (6.17%) JIRA
2 41 (2.02%) GitLab
3 22 (1.09%) SQL Server Management Studio (SSMS)
4 21 (1.04%) Artifactory
5 17 (0.84%) IBM UrbanCode
6 9 (0.44%) Postman
7 8 (0.39%) Jenkins
8 6 (0.30%) MSI
9 5 (0.25%) Git
10 4 (0.20%) AdminStudio
10 4 (0.20%) InstallShield
11 3 (0.15%) Octopus Deploy
11 3 (0.15%) TeamCity
12 2 (0.099%) PowerBuilder
13 1 (0.049%) Bitbucket
General
1 825 (40.70%) Social Skills
2 522 (25.75%) Finance
3 305 (15.05%) Analytical Skills
4 182 (8.98%) Public Sector
5 174 (8.58%) Inclusion and Diversity
6 123 (6.07%) Presentation Skills
7 108 (5.33%) Banking
8 100 (4.93%) Law
9 96 (4.74%) Retail
10 87 (4.29%) Billing
11 74 (3.65%) Legal
12 63 (3.11%) Organisational Skills
13 56 (2.76%) Telecoms
14 54 (2.66%) Local Government
15 43 (2.12%) Police
16 38 (1.87%) Influencing Skills
17 33 (1.63%) Manufacturing
18 23 (1.13%) Back Office
19 20 (0.99%) Pharmaceutical
20 19 (0.94%) Marketing
Job Titles
1 344 (16.97%) Analyst
2 268 (13.22%) Service Manager
3 210 (10.36%) Senior
4 176 (8.68%) Lead
5 164 (8.09%) Support Analyst
6 162 (7.99%) IT Manager
7 146 (7.20%) IT Support
8 142 (7.01%) Architect
9 109 (5.38%) Delivery Manager
10 106 (5.23%) Service Delivery Manager
11 101 (4.98%) Applications Support
11 101 (4.98%) Support Engineer
12 100 (4.93%) IT Services Manager
13 95 (4.69%) Infrastructure Engineer
14 91 (4.49%) Team Leader
15 90 (4.44%) Service Analyst
16 83 (4.09%) IT Analyst
17 76 (3.75%) Applications Support Analyst
18 71 (3.50%) Service Desk Analyst
19 58 (2.86%) Developer
Libraries, Frameworks & Software Standards
1 53 (2.61%) HTML
2 50 (2.47%) Web Services
3 47 (2.32%) CSS
4 30 (1.48%) Spring
5 29 (1.43%) J2EE
5 29 (1.43%) Java EE
6 27 (1.33%) AngularJS
7 26 (1.28%) Twitter Bootstrap
8 24 (1.18%) SOAP
9 21 (1.04%) XML
10 17 (0.84%) REST
11 15 (0.74%) EDI
12 14 (0.69%) ARM Templates
12 14 (0.69%) JSON
13 13 (0.64%) .NET
14 11 (0.54%) LDAP
15 9 (0.44%) FIX Protocol
16 7 (0.35%) Ajax
17 6 (0.30%) Middleware
18 5 (0.25%) Node.js
Miscellaneous
1 164 (8.09%) Management Information System
2 95 (4.69%) Self-Motivation
3 79 (3.90%) Data Centre
4 67 (3.31%) CMDB
5 61 (3.01%) Driving Licence
6 59 (2.91%) Public Cloud
7 51 (2.52%) Product Ownership
8 43 (2.12%) Onboarding
9 40 (1.97%) NHS
10 33 (1.63%) Legacy Systems
11 31 (1.53%) Housing Association
12 29 (1.43%) Enterprise Software
12 29 (1.43%) Reinsurance
13 27 (1.33%) Hybrid Cloud
14 23 (1.13%) Cloud Native
15 19 (0.94%) Replication
16 17 (0.84%) Smartphone
17 16 (0.79%) PKI
18 15 (0.74%) CCTV
18 15 (0.74%) Virtual Team
Operating Systems
1 471 (23.24%) Windows
2 152 (7.50%) Windows Server
3 139 (6.86%) Windows 10
4 107 (5.28%) Linux
5 55 (2.71%) Windows Server 2019
6 49 (2.42%) Windows Server 2016
7 46 (2.27%) Android
7 46 (2.27%) Apple iOS
8 45 (2.22%) Mac OS
9 41 (2.02%) Unix
10 32 (1.58%) Windows 7
11 23 (1.13%) Windows Server 2012
12 14 (0.69%) Windows NT
13 11 (0.54%) Windows Server 2008
14 10 (0.49%) CentOS
15 7 (0.35%) Mac OS X
16 6 (0.30%) Windows Server 2003
17 4 (0.20%) Red Hat Enterprise Linux
18 3 (0.15%) Amazon Linux
18 3 (0.15%) Rocky
Processes & Methodologies
1 1,114 (54.96%) ITIL
2 897 (44.25%) ITSM
3 515 (25.41%) Problem-Solving
4 514 (25.36%) Service Delivery
5 425 (20.97%) Customer Service
6 324 (15.98%) Change Management
7 300 (14.80%) Incident Management
8 275 (13.57%) Problem Management
9 252 (12.43%) Continuous Improvement
10 228 (11.25%) Coaching
11 224 (11.05%) Project Management
12 221 (10.90%) Agile
13 214 (10.56%) Mentoring
14 200 (9.87%) Stakeholder Management
15 151 (7.45%) Actionable Insight
16 148 (7.30%) DevOps
17 146 (7.20%) Cybersecurity
18 137 (6.76%) Infrastructure Engineering
19 122 (6.02%) Performance Management
20 118 (5.82%) Roadmaps
Programming Languages
1 157 (7.75%) SQL
2 82 (4.05%) PowerShell
3 70 (3.45%) JavaScript
4 57 (2.81%) Java
5 52 (2.57%) C#
6 36 (1.78%) Python
7 29 (1.43%) Shell Script
8 19 (0.94%) T-SQL
9 18 (0.89%) VB
10 17 (0.84%) Groovy
11 16 (0.79%) Bash
12 14 (0.69%) Bicep
12 14 (0.69%) VBScript
13 10 (0.49%) RPG
13 10 (0.49%) Swift
14 8 (0.39%) Perl
15 4 (0.20%) ABAP
15 4 (0.20%) C
15 4 (0.20%) PL/SQL
16 2 (0.099%) R
Qualifications
1 331 (16.33%) Degree
2 326 (16.08%) Security Cleared
3 258 (12.73%) SC Cleared
4 99 (4.88%) ITIL Certification
5 88 (4.34%) DV Cleared
6 73 (3.60%) ACCA
7 65 (3.21%) Microsoft Certification
8 54 (2.66%) ITIL Foundation Certificate
9 38 (1.87%) A+ Certification
10 36 (1.78%) Cisco Certification
11 34 (1.68%) Computer Science Degree
12 32 (1.58%) PMI Certification
13 31 (1.53%) DBS Check
14 27 (1.33%) CCNA
15 25 (1.23%) Master's Degree
16 24 (1.18%) PMP
17 21 (1.04%) CCNP
18 20 (0.99%) AWS Certification
19 18 (0.89%) Azure Certification
20 17 (0.84%) BPSS Clearance
Quality Assurance & Compliance
1 263 (12.97%) SLA
2 73 (3.60%) GAAP
3 72 (3.55%) IFRS
4 47 (2.32%) ISO/IEC 27001
4 47 (2.32%) QA
5 43 (2.12%) GDPR
6 35 (1.73%) COBIT
7 33 (1.63%) Cyber Essentials
8 22 (1.09%) Sarbanes-Oxley
9 21 (1.04%) Accessibility
10 20 (0.99%) Data Quality
10 20 (0.99%) ISO/IEC 20000
11 19 (0.94%) NIST
12 16 (0.79%) PCI DSS
13 12 (0.59%) HIPAA
14 8 (0.39%) PMO
15 7 (0.35%) ISO 9001
16 6 (0.30%) GRC
17 5 (0.25%) Cyber Essentials PLUS
18 4 (0.20%) ISO 22301
System Software
1 381 (18.80%) Active Directory
2 75 (3.70%) VMware Infrastructure
3 38 (1.87%) Hyper-V
4 32 (1.58%) Firmware
5 27 (1.33%) VMware ESXi
6 21 (1.04%) Virtual Desktop
7 19 (0.94%) Docker
8 15 (0.74%) Virtual Machines
9 11 (0.54%) IAG
9 11 (0.54%) vSphere
10 7 (0.35%) VMware Workstation
11 6 (0.30%) Microsoft App-V
11 6 (0.30%) Terminal Services
12 4 (0.20%) XenDesktop
13 2 (0.099%) Oracle RAC
13 2 (0.099%) XenApp
14 1 (0.049%) Veritas Cluster Server
14 1 (0.049%) Virtual Servers
Systems Management
1 128 (6.31%) Microsoft Intune
2 126 (6.22%) SCCM
3 61 (3.01%) Terraform
4 51 (2.52%) SCOM
5 44 (2.17%) Ansible
6 37 (1.83%) Single Sign-On
6 37 (1.83%) WSUS
7 32 (1.58%) OpenView
8 29 (1.43%) Kubernetes
8 29 (1.43%) OpenSSO
9 22 (1.09%) Active Directory Federation Services
10 18 (0.89%) Progress Chef
10 18 (0.89%) vCenter Server
11 13 (0.64%) Sysprep
12 10 (0.49%) EMC NetWorker
12 10 (0.49%) Nagios
13 9 (0.44%) Jamf Pro
13 9 (0.44%) NetBackup
14 8 (0.39%) Grafana
15 7 (0.35%) HP UCMDB
Vendors
1 627 (30.93%) Microsoft
2 299 (14.75%) ServiceNow
3 119 (5.87%) VMware
4 106 (5.23%) Remedy
5 75 (3.70%) HP
6 74 (3.65%) CA
6 74 (3.65%) Google
7 67 (3.31%) BMC
8 62 (3.06%) Cisco
8 62 (3.06%) Oracle
9 58 (2.86%) Citrix
10 44 (2.17%) Apple
11 37 (1.83%) IBM
12 33 (1.63%) SAP
13 32 (1.58%) Dell
14 28 (1.38%) Veeam
15 26 (1.28%) Meraki
16 25 (1.23%) Salesforce
17 23 (1.13%) Snow
17 23 (1.13%) SolarWinds