1 to 2 of 2 Performance Management Jobs in Burton-upon-Trent

in ensuring the smooth operation and support of our client's digital technologies. Your primary duties will include: Line managing a team, focusing on performance management, development, and retention. Establishing and operating a new Digital Support Center of Excellence (CoE), encompassing service and incident management, vendor management … and 2nd line support. Developing a comprehensive service strategy for the client's digital technologies, covering service levels, incident prioritization, resolution times, major incident management, and more. Translating the service strategy into support contracts with partners. Monitoring, reporting, and governing service levels to ensure compliance and quality standards. Ensuring … capabilities. Encouraging the adoption of digital support principles across the organization. Engaging with product and project teams to enhance ongoing product supportability. Establishing vendor management capabilities and driving partner performance. Planning for digital peak volumes and supporting relevant teams accordingly. Setting up automation processes to streamline department operations. Collaborating more »

of industries, including utilities, FMCG, pharmaceuticals, and more. With a client roster boasting industry giants like Kelloggs, Pepsico, and Thames Water, our consultancy services, performance management, and systems integration have garnered acclaim for their ability to enhance performance, reduce costs, and mitigate environmental impact. Our team of more »