service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and more »
tools, Microsoft Office and Outlook Experience on peripheral devices support (printers, scanners etc) Awareness & understanding of Microsoft Active Directory (AD) & Group Policy Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities Desirable skills Certification in Microsoft Technologies Experience with Service management, ServiceNow Knowledgeable in AD Experience more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) About us Markerstudy Insurance Services more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
in order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you will more »
required) to the appropriately experienced support analyst. Closing completed queries to avoid escalation Identify and learn appropriate software and hardware Work in accordance with ITIL processes and procedures Technical skills required Active Directory administration Mimecast (or similar email archiving solutions) Office 365 support Supporting different mobile devices (Blackberry, iPhone/ more »
Cambridge University Hospital NHS Foundation Trust
knowledge & experience. Cabling or Networking accreditation. H&S qualification. Willingness to undertake professional development. Desirable HTM 06-01/2 qualification. Accredited PRINCE2 Practitioner. ITIL practitioner. Technical qualifications related to role within healthcare or equivalent. Electrical Engineering City & Guilds Level 3 or similar electrical qualification. CompTIA network+ certification or equivalent. more »
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Cambridge Education Group
hardware and software. Excellent communication and interpersonal skills. Ability to prioritise tasks and manage time effectively. IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, ITIL) are a plus. Experience in an academic company is beneficial but not vital. Please note that interviews for shortlisted candidates and any potential job offers more »
data/statistical programming languages (e.g. Python, R) Excellent written and verbal communication skills, including strong reporting and documentation skills. Relevant Degree, Microsoft or ITIL certification desirable Experience in Professional Services or Data Engineering desirable. The BI Developer will be rewarded with a challenging and stimulating role within a close more »
