1 to 10 of 10 Service Delivery Jobs in Cardiff

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This … role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer … satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. more »

Office 365 Attention to detail Technical Support Background IT Service Delivery & Cyber Security Analyst - Office 365 Based in Redhill, Surrey (working on a hybrid basis - 2 days per week in the office and 3 days at home) an IT Service Delivery & Cyber Security Analyst is required … to work through an umbrella company or PAYE. Our clients Windows IT infrastructure is hosted abroad. 50% of the role will be ensuring the service delivery of IT operations deployed locally in the UK. You'll be expected to advise on potential technical improvements and help out on … the service desk occasionally. The other 50% of the role is working with suppliers to advise on cyber security. Experience of cyber security is necessary as you'll need to ask questions about Disaster Recovery procedures. Candidates must have commercial experience providing 1st and 2nd line support (ideally within more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established … service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk … firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled with some of the most influential individuals in the more »

Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking … for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service. Within this role, you will be responsible for management of onboarding, Continual improvements and support of the companies … years’ experience in IT services industry. Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations. Excellent understanding of service methodologies and approaches; preferably with previous IT operational management. Experience proactively seeking out and establishing new relationships across the customers organization, including contacts from more »

Sapiens UK (Cardiff office) is urgently seeking a Project Director - a seasoned software implementation Project Manager, to join our team of Life & Pensions software delivery experts. You will hold primary responsibility for ensuring quality project delivery, whilst prioritizing customer satisfaction and loyalty. If you love the satisfaction of … overseeing software project delivery to external clients and you thrive on working with international software delivery experts, this is the role for you! Location: Cardiff, UK (Hybrid Flexible) Please note that this role is open to Candidates that can easily commute to our Cardiff office. We are not … understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant role more »

initiatives, liaising with third parties as well as all areas within LGIM and the wider L&G Group Engagingat all stages of the project & service lifecycle, with the opportunity to see process/system changes right the way through from design to early life support Ensuringthat service delivery is consistent with business needs and user requirements Championing of Continual Service Improvement, proactively striving to improve the services we provide Qualifications Who we're looking for: ITIL Service Management (or equivalent) Strong C# development skills combined with SQL VBA (MS Access and MS Excel) .NET Framework more »

being. SACYR Sports Club : Engage in sports, memberships, and sponsorships. RESPONSIBILITIES: The Quantity Surveyor will support project leaders in generating a high standard of service delivery, achieving successful outcomes, capturing and sharing knowledge across projects and enhancing our culture of innovation. The role holder will manage contract administration more »

are looking for an experienced Multi-skilled Engineer – Electrical Bias to work with Mitie clients to conduct work that provides a multi-skilled maintenance service, which covers electrical and mechanical disciplines and to provide a reactive and pro-active maintenance service as per project requirements to all operational … modifications and installations when required, maintaining, repairing, and calibrating electrical, mechanical and instrumentation plant to optimize both reliability and maintainability. You will provide a service that ensures all key performance indicators are met and liaise with contractors or external suppliers where required. You will also need to complete any … with current company policies and procedures and report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. We are looking for:- The ideal candidate would be time served and have more »

function servicing a multi-channel, multi-site contact centre operation. This is an ideal opportunity to help enhance and further develop Real Time and Service Delivery solutions within a fast paced organisation; this position provides a rare chance to really own and shape the methodologies and processes to … enable service level protection, customer experience and employee engagement initiatives. Interested applicants must clearly demonstrate experience of high performance within Real Time/Intraday management within a contact centre setting and possess the ability to proactively manage a team of RTA's and effectively engage, influence and negotiate across more »

use of recruitment systems to ensure that the organisation utilises it’s workforce resources to its maximum capabilities. Continually benchmark the recruitment methods and service provision and explore all models of service delivery. Advise on highly complex and sensitive issues around talent attraction and recruitment to a range … appraisals and performance development plans. Work with the Head of People & OD and Senior Business Partner to identify and deliver cost and efficiency improvements, service developments and income generation opportunities. Role Requirements: Chartered CIPD or working towards is desirable, but not essential. Demonstrable experience reporting on Data Analytics, using … and hybrid working (min 1 day a week onsite) Professional development & career opportunities Attractive pension (c 20% employer) Employee Assistance Programme and confidential counselling service Cycle to work scheme. If you think this one's for you: Please contact Hannah Welfoot at Yolk Recruitment: 07458 143 279 Yolk Public more »