Derby, England, United Kingdom Hybrid / WFH Options
Pax8
acquisitions). Lets look at what you will be doing day to day... Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling customer phone calls Dealing with escalations from other teams Monitoring backup issues Completing more »
New Milton, England, United Kingdom Hybrid / WFH Options
Appello
problems through to resolution. Managing their own daily schedule by working through the service desk, priority schedule. Ensuring that tickets do not exceed our SLA's. Proactively review alerts that have originated from our monitoring services. Support other internal teams with testing against the EVO platform and Appello’s product more »
Bristol, England, United Kingdom Hybrid / WFH Options
Pax8
acquisitions). Lets look at what you will be doing day to day... Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling customer phone calls Dealing with escalations from other teams Monitoring backup issues Completing more »
Farnborough, England, United Kingdom Hybrid / WFH Options
Pax8
acquisitions). Lets look at what you will be doing day to day... Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling customer phone calls Dealing with escalations from other teams Monitoring backup issues Completing more »
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Confidential
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
Leiston, England, United Kingdom Hybrid / WFH Options
G4S
and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »
Greater London, England, United Kingdom Hybrid / WFH Options
IT Works Recruitment LTD
I’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS more »
Farringdon, England, United Kingdom Hybrid / WFH Options
Kurt Geiger
across the Retail estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third … point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute more »
Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. more »
Greater London, England, United Kingdom Hybrid / WFH Options
Aquent
other ad hoc requests. • Process assigned Workday tasks • Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: • Excellent English written and verbal communication skills • Excellent presentation & PowerPoint skills • Excellent Excel skills • Meticulous more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
National Highways
commercial communications, supporting negotiations and the management of service relationships with suppliers Support service capability leads in establishing an end-to-end view for SLA to allow negotiating and managing servicelevel agreements (SLAs) within each tower of capability internal or external customers to ensure that service delivery meets the more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Ingeus
Head Office Competitive Salary You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary. What you will be doing as our Digital more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available to adhere to contract SLA Quality checking technical support queues/calls Maintaining a deep understanding of our IT solutions and e nsure the team stays current with the latest … on site visits Adhering to ITIL best practice where possible Working closely with the Head of Technical Services and provide Bi-Monthly reporting on SLA and team performance Salary £45-£50k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days in Reigate) Other organisations may call more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Circle Group
an effortless customer journey and in consistently exceeding their expectations. Your duties will include ensuring prompt handling of all requests in alignment with their SLA and KPIs. As a User Access Analyst you will be responsible for: User provisioning: Creating, modifying, and deleting user accounts based on organisational policies and more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Arla Foods Plc
central planning Act as first line support for 3rd party locations with regards to SAP related transactions Develop and maintain 3rd party Stock management SLA Liaise with 3rd party and central planning to optimise available storage space to support delivery of DA and waste targets Provide key analysis to improve … develop and maintain 3rd party Stock management SLA operational and transactional efficiency, service delivery and wastage reduction. Skills and experience We are looking for someone with strong experience in an FMCG or Warehouse background Experience replenishment planning concepts and supply chain systems and activities This role will require someone to more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published ServiceLevelAgreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
CCA Recruitment Group
Responsible for up to 15 legal advisors in a thriving contact centre environment. Leading daily operational performance in line with strict KPI's and SLA's. Drive performance through coaching, 121's, feedback, and personal development plans. Coming from a law background will allow you to deal with any complex more »
London, England, United Kingdom Hybrid / WFH Options
Sereno IT Support
of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet Service Desk SLA’s including fast phone pickups, first time resolution and customer satisfaction scores. • You will be working from home 70% of the time but will need more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Cognitive Group | Part of the Focus Cloud Group
quality and attention to detail is embedded throughout our work. Make timely decisions, communicate them clearly and action them swiftly. Provide a focus for SLA management and customer satisfaction across the account. Report performance metrics on a monthly basis to Senior Management within the account. Flexible working - We are guided more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
identifi Global Resources
or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »
Yeovil, England, United Kingdom Hybrid / WFH Options
Education Horizons
the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Escalates issues and blockages to line manager promptly. Communicates updates to customers in a clear and timely manner. Educates and provides recommendations to clients more »
Rotherham, England, United Kingdom Hybrid / WFH Options
Martek Marine Ltd
Responsibilities Responsible for day-to-day execution of assigned global field and remote service attendances. Coordinate with Aftersales Team & Service Engineer team ensuring all SLA’s & KPI’s are met and achieved. Efficiently convert sales quotes and coordinate service jobs from handover to invoice, providing draft invoices for approval, accountable more »
work on the launch of variety of new projects with focus on ‘technical’ efficiencies of the project & ensuring the dev team delivers to agreed SLA’s As the IT Project Manager your responsibilities and duties will include: Manage complex product implementations and software delivery across multiple teams and through all more »
Bristol, England, United Kingdom Hybrid / WFH Options
Halmer Recruit
to resolve aged debt and unallocated cash queries and occasionally assist with bordereaux processing * You will work within your underwriting authority and adhere to SLA's whilst supporting the underwriters. * You will have the ability to plan, prioritise and organise your workload effectively. What I am looking for: You will more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Anson McCade
Operations Support Engineer you will be working in a team, responsible for ensuring bugs are analysed and fixed within defined time frames according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications. Requirements Highly skilled in Java, someone who can identify problems and develop more »