SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 137 147 193
Rank change year-on-year +10 +46 +15
Permanent jobs citing SLA 1,785 2,318 2,783
As % of all permanent jobs advertised in England 2.09% 2.51% 2.10%
As % of the Quality Assurance & Compliance category 15.05% 12.96% 12.79%
Number of salaries quoted 1,392 1,495 1,959
10th Percentile £23,500 £25,000 £23,793
25th Percentile £25,250 £29,400 £27,750
Median annual salary (50th Percentile) £32,500 £40,000 £38,000
Median % change year-on-year -18.75% +5.26% -5.00%
75th Percentile £50,438 £55,000 £53,750
90th Percentile £67,500 £72,500 £69,000
UK median annual salary £32,500 £40,000 £38,000
% change year-on-year -18.75% +5.26% -5.00%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 11,857 17,891 21,767
As % of all permanent jobs advertised in England 13.90% 19.36% 16.43%
Number of salaries quoted 8,364 8,254 11,795
10th Percentile £27,000 £32,000 £31,250
25th Percentile £36,250 £42,500 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% -
75th Percentile £70,250 £77,500 £73,750
90th Percentile £90,000 £93,750 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +4.76%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 3 May 2024.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +3 467 £29,925 -20.20% 96
London +22 411 £43,000 -4.44% 114
North of England -12 342 £32,500 -9.72% 97
Midlands -12 260 £28,119 -18.50% 63
West Midlands -10 181 £28,119 -25.02% 41
South West -3 165 £37,500 +7.14% 37
North West -12 162 £28,750 -36.11% 57
Yorkshire +11 138 £35,000 +8.70% 30
East of England -37 137 £29,000 -41.41% 42
East Midlands -28 79 £28,500 -10.94% 22
North East -3 42 £35,000 -2.78% 11
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 193 (10.81%) Microsoft Exchange
2 83 (4.65%) SharePoint
3 37 (2.07%) WebLogic
4 15 (0.84%) Oracle Service Bus
5 11 (0.62%) IIS
6 9 (0.50%) CMS
7 6 (0.34%) Confluence
8 5 (0.28%) JBoss
9 3 (0.17%) Apache Spark
9 3 (0.17%) IBM Notes
9 3 (0.17%) Moodle
9 3 (0.17%) WordPress
10 2 (0.11%) Exchange Server 2013
10 2 (0.11%) SharePoint Server
10 2 (0.11%) Skype for Business
11 1 (0.056%) Exchange Server 2007
11 1 (0.056%) Exchange Server 2010
11 1 (0.056%) OpenEdge
11 1 (0.056%) OpenStack
11 1 (0.056%) WebSphere
Applications
1 313 (17.54%) Microsoft Office
2 83 (4.65%) Microsoft Excel
3 27 (1.51%) Microsoft PowerPoint
4 21 (1.18%) MS Visio
5 12 (0.67%) Spreadsheet
6 6 (0.34%) Microsoft Project
7 4 (0.22%) Adobe Creative Suite
8 2 (0.11%) Trello
9 1 (0.056%) 1Password
Business Applications
1 45 (2.52%) Salesforce CRM
2 19 (1.06%) Remedy ITSM
3 18 (1.01%) SAP S/4HANA
4 17 (0.95%) SAP Oil and Gas
5 13 (0.73%) Infor SunSystems
5 13 (0.73%) iTrent
6 6 (0.34%) Adaptiv
7 5 (0.28%) Fidessa
7 5 (0.28%) Temenos T24
8 4 (0.22%) Endur
8 4 (0.22%) Workday HCM
9 3 (0.17%) Dynamics CRM
9 3 (0.17%) Oracle ERP
9 3 (0.17%) Unit4 Business World
10 2 (0.11%) assyst
10 2 (0.11%) Elite 3E
11 1 (0.056%) Carpe Diem
11 1 (0.056%) Dynamics NAV
11 1 (0.056%) HFM
11 1 (0.056%) Maximo
Cloud Services
1 485 (27.17%) Microsoft 365
2 275 (15.41%) Azure
3 161 (9.02%) SaaS
4 74 (4.15%) AWS
5 55 (3.08%) Entra ID
6 32 (1.79%) Power Platform
7 29 (1.62%) Mimecast
8 26 (1.46%) OneDrive
9 25 (1.40%) Power Automate
10 23 (1.29%) Dynamics 365
11 22 (1.23%) Cloud Computing
12 20 (1.12%) Snowflake
13 19 (1.06%) GCP
14 15 (0.84%) IaaS
15 14 (0.78%) Azure DevOps
16 13 (0.73%) Google Workspace
17 10 (0.56%) PaaS
17 10 (0.56%) PowerApps
18 8 (0.45%) Amazon CloudWatch
19 4 (0.22%) Azure ExpressRoute
Communications & Networking
1 167 (9.36%) Firewall
2 121 (6.78%) DNS
3 118 (6.61%) VPN
4 109 (6.11%) DHCP
5 100 (5.60%) LAN
6 87 (4.87%) TCP/IP
6 87 (4.87%) WAN
7 76 (4.26%) Wi-Fi
8 59 (3.31%) SAN
9 58 (3.25%) Wireless
10 53 (2.97%) Internet
11 40 (2.24%) VoIP
12 23 (1.29%) VLAN
12 23 (1.29%) WLAN
13 21 (1.18%) MPLS
14 20 (1.12%) OSPF
14 20 (1.12%) SD-WAN
15 19 (1.06%) Broadband
16 18 (1.01%) Network Security
17 17 (0.95%) Remote Desktop
Database & Business Intelligence
1 69 (3.87%) SQL Server
2 33 (1.85%) Amazon RDS
3 23 (1.29%) Elasticsearch
4 22 (1.23%) Tableau
5 21 (1.18%) Oracle Database
6 19 (1.06%) MySQL
7 15 (0.84%) Oracle Database 10g
7 15 (0.84%) Oracle Database 11g
7 15 (0.84%) VLDB
8 13 (0.73%) BusinessObjects
9 12 (0.67%) Power BI
10 9 (0.50%) Relational Database
11 6 (0.34%) DB2
12 5 (0.28%) Azure SQL Database
12 5 (0.28%) PostgreSQL
12 5 (0.28%) RDBMS
12 5 (0.28%) SQL Server Integration Services
13 3 (0.17%) MariaDB
14 2 (0.11%) MongoDB
14 2 (0.11%) Oracle BI EE
Development Applications
1 53 (2.97%) JIRA
2 5 (0.28%) Git
2 5 (0.28%) Jenkins
2 5 (0.28%) Octopus Deploy
2 5 (0.28%) TeamCity
3 4 (0.22%) Postman
3 4 (0.22%) SonarQube
4 3 (0.17%) Bitbucket
4 3 (0.17%) Subversion
5 1 (0.056%) CircleCI
5 1 (0.056%) git-flow
5 1 (0.056%) GitLab
5 1 (0.056%) MSI
5 1 (0.056%) Oracle APEX
5 1 (0.056%) Sourcetree
5 1 (0.056%) Visual Studio
General
1 883 (49.47%) Social Skills
2 385 (21.57%) Finance
3 244 (13.67%) Analytical Skills
4 182 (10.20%) Law
5 155 (8.68%) Inclusion and Diversity
6 112 (6.27%) Organisational Skills
7 97 (5.43%) Retail
8 91 (5.10%) Billing
9 80 (4.48%) Telecoms
10 57 (3.19%) Banking
11 55 (3.08%) Public Sector
12 53 (2.97%) Legal
13 43 (2.41%) Marketing
14 38 (2.13%) Presentation Skills
15 36 (2.02%) Manufacturing
16 28 (1.57%) Back Office
17 27 (1.51%) Police
18 23 (1.29%) Fire and Rescue
19 22 (1.23%) Documentation Skills
20 13 (0.73%) Environmental Health
Job Titles
1 321 (17.98%) Analyst
2 228 (12.77%) Senior
3 218 (12.21%) Service Manager
4 193 (10.81%) Support Engineer
5 166 (9.30%) IT Support
6 152 (8.52%) Support Analyst
7 147 (8.24%) Service Delivery Manager
8 145 (8.12%) Delivery Manager
9 127 (7.11%) Lead
10 125 (7.00%) Service Analyst
11 120 (6.72%) Service Desk Analyst
12 103 (5.77%) Senior Manager
13 100 (5.60%) Senior Service Manager
14 99 (5.55%) IT Engineer
15 95 (5.32%) Senior Delivery Manager
15 95 (5.32%) Senior Service Delivery Manager
16 91 (5.10%) Applications Support
17 80 (4.48%) Infrastructure Engineer
18 79 (4.43%) Team Leader
19 77 (4.31%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 27 (1.51%) HTML
2 23 (1.29%) CSS
2 23 (1.29%) Spring
3 22 (1.23%) J2EE
3 22 (1.23%) Java EE
4 18 (1.01%) .NET
5 7 (0.39%) ADSI
5 7 (0.39%) EDI
5 7 (0.39%) FIX Protocol
5 7 (0.39%) LDAP
6 6 (0.34%) .NET Framework
6 6 (0.34%) OLE
6 6 (0.34%) REST
6 6 (0.34%) Web Services
6 6 (0.34%) XML
7 5 (0.28%) 802.1X
7 5 (0.28%) AngularJS
7 5 (0.28%) Elastic Stack
7 5 (0.28%) NETCONF
8 4 (0.22%) Azure Blueprints
Miscellaneous
1 191 (10.70%) Self-Motivation
2 113 (6.33%) Driving Licence
3 100 (5.60%) Video Conferencing
4 90 (5.04%) Digital Signage
5 89 (4.99%) Video\Live Streaming
6 82 (4.59%) Management Information System
7 56 (3.14%) Data Centre
8 44 (2.46%) Onboarding
9 26 (1.46%) Clustering
9 26 (1.46%) EPoS
10 25 (1.40%) Replication
11 22 (1.23%) Life Science
12 19 (1.06%) BYOD
12 19 (1.06%) Team-Oriented Environment
13 17 (0.95%) IoT
14 14 (0.78%) Product Ownership
15 10 (0.56%) Blackberry
15 10 (0.56%) iPad
15 10 (0.56%) Mobile App
15 10 (0.56%) Operational Technology
Operating Systems
1 582 (32.61%) Windows
2 253 (14.17%) Windows Server
3 166 (9.30%) Windows 10
4 103 (5.77%) Linux
5 70 (3.92%) Unix
6 51 (2.86%) Windows Server 2016
7 50 (2.80%) Windows Server 2019
8 49 (2.75%) Apple iOS
9 46 (2.58%) Windows Server 2012
10 38 (2.13%) Android
11 21 (1.18%) AIX
12 19 (1.06%) Windows 7
13 16 (0.90%) Mac OS
13 16 (0.90%) Solaris
14 11 (0.62%) Windows 8
15 10 (0.56%) Windows Server 2008
16 8 (0.45%) CentOS
16 8 (0.45%) Red Hat Enterprise Linux
16 8 (0.45%) Ubuntu
17 4 (0.22%) Debian
Processes & Methodologies
1 644 (36.08%) Customer Service
2 509 (28.52%) ITIL
3 473 (26.50%) Problem-Solving
4 327 (18.32%) Service Delivery
5 250 (14.01%) Service Management
6 199 (11.15%) Incident Management
7 178 (9.97%) Mentoring
8 157 (8.80%) Continuous Improvement
9 140 (7.84%) Infrastructure Engineering
10 137 (7.68%) ITSM
11 133 (7.45%) Contract Negotiation
12 123 (6.89%) Time Management
13 116 (6.50%) Performance Management
14 112 (6.27%) Logistics
14 112 (6.27%) Presales
15 111 (6.22%) Change Management
16 104 (5.83%) Customer Experience
17 102 (5.71%) CRM
17 102 (5.71%) Problem Management
18 100 (5.60%) Cybersecurity
Programming Languages
1 152 (8.52%) SQL
2 66 (3.70%) PowerShell
3 38 (2.13%) Java
3 38 (2.13%) JavaScript
4 37 (2.07%) Python
5 22 (1.23%) Shell Script
6 21 (1.18%) Bash
7 20 (1.12%) T-SQL
8 19 (1.06%) C#
9 16 (0.90%) PL/SQL
10 9 (0.50%) ActionScript
10 9 (0.50%) VB
11 6 (0.34%) Perl
12 5 (0.28%) Ruby
13 4 (0.22%) Bicep
14 2 (0.11%) PHP
15 1 (0.056%) C
15 1 (0.056%) Embedded C
15 1 (0.056%) Progress 4GL
15 1 (0.056%) VBScript
Qualifications
1 198 (11.09%) Degree
2 187 (10.48%) Security Cleared
3 100 (5.60%) SC Cleared
4 72 (4.03%) Microsoft Certification
5 52 (2.91%) ITIL Certification
6 51 (2.86%) Cisco Certification
7 44 (2.46%) CCNA
8 39 (2.18%) BPSS Clearance
9 33 (1.85%) CCNP
10 32 (1.79%) MCP
11 31 (1.74%) Azure Certification
12 30 (1.68%) A+ Certification
13 28 (1.57%) DV Cleared
14 25 (1.40%) DBS Check
15 21 (1.18%) ITIL Foundation Certificate
16 20 (1.12%) Computer Science Degree
17 16 (0.90%) HND
17 16 (0.90%) Network+ Certification
18 13 (0.73%) MCSE
19 12 (0.67%) HNC
Quality Assurance & Compliance
1 47 (2.63%) GDPR
2 37 (2.07%) ISO/IEC 27001
3 35 (1.96%) PCI DSS
4 24 (1.34%) QA
5 23 (1.29%) Cyber Essentials
6 14 (0.78%) ISO 9001
6 14 (0.78%) PMO
7 12 (0.67%) Accessibility
8 6 (0.34%) HIPAA
9 5 (0.28%) NIST
10 2 (0.11%) COBIT
10 2 (0.11%) Disclosure Scotland
10 2 (0.11%) GRC
10 2 (0.11%) NEBOSH
11 1 (0.056%) COSHH
11 1 (0.056%) Data Quality
11 1 (0.056%) FISMA
11 1 (0.056%) ISO 14001
11 1 (0.056%) ISO/IEC 20000
11 1 (0.056%) Sarbanes-Oxley
System Software
1 459 (25.71%) Active Directory
2 125 (7.00%) VMware Infrastructure
3 73 (4.09%) Hyper-V
4 30 (1.68%) KVM
5 24 (1.34%) vSphere
6 21 (1.18%) Firmware
7 18 (1.01%) Virtual Desktop
8 15 (0.84%) Oracle RAC
9 14 (0.78%) VMware ESXi
9 14 (0.78%) XenApp
10 9 (0.50%) OpenSSH
11 7 (0.39%) Virtual Machines
12 6 (0.34%) Virtual Servers
13 4 (0.22%) Docker
13 4 (0.22%) VMware Workstation
13 4 (0.22%) XenDesktop
14 1 (0.056%) Lustre
14 1 (0.056%) Microsoft Virtual Server
14 1 (0.056%) Slurm Workload Manager
14 1 (0.056%) Veritas Cluster Server
Systems Management
1 100 (5.60%) Microsoft Intune
2 73 (4.09%) SCCM
3 24 (1.34%) Single Sign-On
4 22 (1.23%) OpenSSO
5 19 (1.06%) WSUS
6 17 (0.95%) vCenter Server
7 16 (0.90%) Oracle RMAN
8 15 (0.84%) Data Guard
8 15 (0.84%) NetBackup
9 13 (0.73%) FortiGate
10 12 (0.67%) Backup Exec
11 10 (0.56%) SCOM
11 10 (0.56%) Terraform
12 9 (0.50%) IBM BigFix
12 9 (0.50%) PowerCLI
13 8 (0.45%) Kubernetes
14 6 (0.34%) Control-M
14 6 (0.34%) Nessus
14 6 (0.34%) Oracle Enterprise Manager
14 6 (0.34%) Systems Management Server (SMS)
Vendors
1 755 (42.30%) Microsoft
2 201 (11.26%) VMware
3 174 (9.75%) ServiceNow
4 171 (9.58%) Dell
5 122 (6.83%) Cisco
6 90 (5.04%) SAP
7 79 (4.43%) Oracle
8 76 (4.26%) Citrix
9 64 (3.59%) HP
10 57 (3.19%) Apple
11 55 (3.08%) Salesforce
12 45 (2.52%) Remedy
13 43 (2.41%) IBM
14 39 (2.18%) Meraki
14 39 (2.18%) Veeam
15 34 (1.90%) Sophos
16 25 (1.40%) Sun
17 24 (1.34%) Google
17 24 (1.34%) NetApp
17 24 (1.34%) SolarWinds