Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for an IT Service Fulfilment Manager to manage and maintain service requests in line with business KPI's and SLA's. Manage a team of direct reports … Evri end user base, perform triage against the escalation based on SLA, impact, urgency, and prioritization. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and … and clients. If you like what you hear, then we'd love you to apply! You will be accountable for: Providing management to the Service Request function along with day to day operations and direct line management of 2 Service Request Analysts Implementing and driving the roadmap for more »
Employment Type: Permanent, Part Time, Work From Home
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Expleo Technology
definition to system integration and customer acceptance into system customer support and disposal. Undertakes system design and design maintenance activities for the Simulation & Training delivery stream (Modelling and Simulation Portfolio), in respect of new products and/or technology insertion into legacy products, under guidance from the System Design … at specific levels of system design, supporting production of customer acceptance evidence Undertake technical reviews, verification and approval of engineering technical design, documentation and servicedelivery support practices, ensuring compliance with business, legislative and customer requirements Support identification and recording of ITAR and EAR item status Contribute to more »
Rickmansworth, Hertfordshire, South East, United Kingdom
M Group Services Ltd T/A M Group Telecoms Division
quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Servicedelivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … to audit and coach teams to improve quality. Familiar with Telecoms network system. Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback. Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions. Develop Quick Reference … Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. Skills & Knowledge Requirements: Excellent communication skills. Effective use of Microsoft more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Moorepay
a key set of customer accounts with a focus on ensuring that the customer is achieving their desired business outcomes, adopts new software and service features, and is helped to become a real customer advocate of everything that Moorepay can offer to them. By operating as a trusted advisor … and ensuring success. Where the customer partnership needs to be improved, you'll be required to implement and deliver on customer success plans/service improvement plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities … or more Moorepay locations or customer offices. Regular visits to the customer hub in Swinton will also be necessary in addition to visits to delivery centres. In this role your key responsibilities will include: Proactive outreach and regular meetings with your customers, including face-to-face, on-site meetings more »
IT Service Manager Location: Ringwood, Hampshire, BH24 3FQ Salary: £30 - £33k DoE + Benefits + Company Profit Share Hours: 37.5 hours per week Contract: Full time, Permanent IT Service Manager - Benefits, we will offer you: Ongoing training and support. Company Profit Share (first £3,600 is tax free … sick pay policy. Pension Scheme. Private Medical Insurance, including dental. Fresh fruit, posh coffee machine and the occasional pizza. Join us as an IT Service Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on … site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We are an Employee Ownership Trust, a growing company and a recent winner more »
trends and products. Clearly articulate the features and benefits of their offerings to potential clients. Collaboration: Work closely with internal teams to ensure seamless servicedelivery and customer satisfaction. Provide valuable input into product development based on client feedback. The Ideal Candidate: Are you a motivated and customer more »
Southampton, Hampshire, South East, United Kingdom
University of Southampton
Data Centre Infrastructure Engineer Section : ServiceDelivery Location : Highfield Campus Salary : £35,880 to £43,878 per annum Full Time Permanent Closing Date : Wednesday 20 November 2024 Interview Date : To be confirmed Reference : 2901224JF As part of the Data Centre Infrastructure Management team, you will be supporting and … with the data centres, equipment rooms or the services housed within them. - Respond to manual and automated alarms and alerts (including environmental factors and service issues), originating from the Data Centres, MERs, DERs and SERs across the campus and various University premises, triaging, resolving and/or escalating, as … necessary. Support Data Centre Infrastructure Technicians in more complex situations. - Engage with roadmaps and strategic change to understand how the data centre infrastructure service should evolve. Keep up to date with external suppliers and industry practice and propose change where there is opportunity to improve service or efficiency. more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Major Recruitment (IT & Digital)
exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to more »
Are you ready to take the reins and lead a dynamic Service Desk team? Do you thrive in a fast-paced environment where ITIL-driven service and customer satisfaction are key? If so, this is your opportunity to make a real impact with an expanding tech provider committed … to giving an excellent service AND investing in their staff's career progression. As Service Desk Manager , you'll be at the heart of operations, reporting to the Management Team and overseeing the day-to-day management of our skilled Service Desk. This role isn't just … about fixing problems; it's about driving a culture of proactive service, relationship management, and team development. Your day to day: Manage & Resolve : Oversee all service incidents, problems, and requests with a customer-first approach. Inspire Leadership : Mentor and develop your team to deliver against KPIs and SLAs more »
Wigan, Greater Manchester, North West, United Kingdom
ECS Resource Group
IT ServiceDelivery Manager Location: Wigan Salary: 50 - 55'000 Hours of Work: Hours as required; based on site a 40 hours per week. Inclusion in out of hours rota as and when required I am looking for an experienced ServiceDelivery Manager, working for our … clients leading Managed Network IT Solutions business. The ServiceDelivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single point of contact for the customer escalations. Main/Core Duties: Client Relationship Management … Responsible for managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery. Service Quality Assurance: Oversee the quality of services provided, making sure that they meet established standards and that customers are satisfied with the more »
Consultancy role and mentor the team. You will be the technical escalation point for the team of Technical Consultants, reporting to the Head of Service Delivery. Skills required: Windows Server 2016/2022, O365/M365, Active Directory, Azure/AWS, SCCM/SCOM, PowerShell, SharePoint - Any virtualization such more »
City of London, London, United Kingdom Hybrid / WFH Options
Connexa
ensuring financial sustainability and accountability. IT Management (20%): Manage the organisation's cloud-based IT infrastructure, supporting their strategic plan and ensuring seamless IT service delivery. Collaboration : Work closely with senior management to support grant applications and manage relationships with stakeholders. Financial Strategy : Drive the development of financial strategies more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
various domains, including IT Operations, IT Infrastructure, Software Development, and Solutions Architecture. Day-to-day of the role: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development, and Solutions Architecture, ensuring alignment with the corporate plan. Provide technical advice and guidance to maximise business … benefits from IT investments and technology consolidation. Support the Enterprise Operations Manager in managing the IT department, ensuring effective servicedelivery and capacity planning. Manage relationships with suppliers/vendors, focusing on technical debt and optimising technology investments. Implement supplier reviews to manage vendor relationships, ensuring contract compliance … IT function effectiveness and aligning it with business operations. Hands-on experience with computer networks, network administration, and network installation. Ability to manage IT service desk and networking functions efficiently. Strong leadership and decision-making skills. Excellent analytical and problem-solving skills. Effective negotiation and vendor management skills. Benefits more »
laptops, tablets, projectors/TVS, interactive technologies printers, servers, basic networking, and telephones. The role is very hands-on with exceptional troubleshooting and customer service management skills required. You will be expected to be a friendly approachable point of contact on-site while working with the Novus Support Services … Team to deliver the customer's IT Services. You will report regularly to your ServiceDelivery Manager and work closely with our fully staffed offsite IT service desk to help you deal with more complex issues. Experience working in the challenging environment of IT in schools would … be valuable, with high levels of customer service, technical understanding, and an ability to adapt and positively deal with high-pressure situations when they occur. * Please note - this role will be based on site in a school * What you will be doing? Provide onsite 1 st and 2 nd more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
GXO Logistics
holiday (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts … scheme, cashback cards, a saving scheme and much more! What youll do on a typical day: Demonstrate customer focused objectives to improve cost and servicedelivery with a focus on continuous improvement and the Six Sigma process Create and drive business cases to reduce cost and improve customer more »
An IT Security Service Engineer is required by a national and growing IT Managed Service Provider based in Carlisle . As an IT Security Service Engineer, you will be responsible for planning, implementing, testing, inspecting, and maintaining customer security systems. Your tasks will include: Installing and maintaining … problems with fire alarm systems. Providing IT technical support to customers as needed. Installing Access Control using Paxton systems . Liaising with our IT ServiceDelivery team to ensure customer requirements are fulfilled. Experience required: At least 1 year of experience in Installing and maintaining data network and … days holiday plus Bank Holidays, and your birthday off too! Life assurance. How to apply: If you are interested in the IT Security Service Engineer role, please submit a copy of your CV to For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment more »
The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle … management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents … to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Service Assurance will also support with contract management to ensure the effective and efficient management of contracts throughout their life cycle more »
Locations: Warrington National Highways have an excellent opportunity for a ServiceDelivery Manager to join our team based in the North West region. The role will instruct, oversee and control the delivery of roadside technology maintenance and repair works across the Region, ensuring all activities, whether routine … than 3 points to be considered for this position and during employment. What youll be leading on Proactively manage supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the … contract scope, identifying performance trends, risks and issues. Maintain the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, controlling and approving spend against the budget, in line with agreed approvals and escalation processes. Ensure cyclical and reactive maintenance work more »
Dover, Kent, South East, United Kingdom Hybrid / WFH Options
Migrant Help
Migrant Help are currently looking for an Assistant IT Service Desk Manager to join our expanding and dedicated IT & Data department on a full time, permanent contract. in return you will receive a competitive salary of £37,000 - £40,500 depending on experience. This is a home-based role … regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. The Assistant IT Service Desk Manager role: Working within our IT & Data department, you will play a vital role in providing technical support across the organisation to progress … help support our colleagues achieve successful outcomes for our clients. You will also work alongside our Project Management Office (PMO) to support the continual service improvement of our organisation through projects, change control and BAU support as directed by the IT Service Desk Manager. Key responsibilities of our more »
for the portfolio and report on it for the end of month trading accounts Manage the portfolio supervision and engineering team ensuring that excellent servicedelivery standards are achieved at all times. Clarify and communicate (project) objectives including client expectations, status of deliverables, success criteria, and benefits realisation … business methodologies and/or frameworks and use appropriate governance tools to support project delivery. Work collaboratively with workstream leads to monitor overall project delivery and track status of key deliverables, risks, and actions, including schedules and milestones. To produce and validate risk assessments and method statements for the … in achieving the highest standard of operation Process-driven, with an orientation towards continuous process improvement Experience working in a hard FM biased services delivery organisation. Expert skills in MS Office applications and MS SharePoint. #LI-MW1 #MW more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
General Dental Council
strategic development and improvements to the IT function and to support the Enterprise Operations Manager to help manage the IT department, day to day Servicedelivery and capacity planning to ensure the IT department meets the current and future requirements of the GDC. Identify and implement improvements to … IT Service Desk, IT Operations, IT Infrastructure and Software Development. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development … and Solutions Architecture Provide full-servicedelivery responsibility; undertake technical planning to ensure sufficient system capacity, that renewal plans to replace obsolete or at-risk technologies are timely. About you: Proven previous working experience as an IT Manager or Head of IT Senior stakeholder management and leadership skills more »
the latest mobile technology, reducing paper usage and utilising clinical decision support tools. DSFS is proud to be supporting the EMAP DDC in the delivery of its vision. Main duties of the job The Assistant Director of ServiceDelivery (EMAP DDC) will support the strategic and operational … provided to meet and exceed client expectations. The role is integral to optimising processes, ensuring client satisfaction, and enhancing the efficiency and effectiveness of servicedelivery within the EMAP DDC organisations. As the Assistant Director, you will oversee daily operations, manage servicedelivery teams, and collaborate … level of experience working at a similar level in a specialist area. On-going self-led programme of Continuous Professional Development Desirable Knowledge of servicedelivery and process improvement frameworks (e.g., Lean, Six Sigma). Managing Successful Programmes (MSP) Practitioner ITIL Practitioner Experience Essential Extensive experience (5+ years more »
We're hiring for a Senior Consultant (Service Catalogue) who will be responsible for the high-quality delivery of Consulting Services to our customers and works within a designated Practice area within the Delivery team. Senior Consultants will work as part of a delivery team and … be directed by senior delivery resources or will technically lead small/medium engagements. The Senior Consultant will also demonstrate outstanding customer relationship skills and be able to work both on their own or as part of a larger project team. They will also be expected to mentor junior … tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc). Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities. Be able to maintain focus on more »
/Data Architect to join our growing team in either Manchester or Milton Keynes. This is an exciting opportunity to deliver an information architecture service and approach that positively enables and evolves the information technology landscape across AQA education with initiatives that develop and grow information/data architecture … As the Information Architect you will operate within the Enterprise Architecture team working closely with the Enterprise Architect. You will drive and support the delivery of information architecture and related design activity in support of key programmes shaping and guiding such delivery in partnership with Enterprise, Solution and … Information Architects. What's in it for me? A 35 hour working week with 25 days annual leave, rising with service, with bank holidays and extra closure days around Christmas on top An excellent contributory pension which could see up to 18.5% combined contribution Private Medical Insurance and a more »
people, our culture and our commitment to excellence. An opportunity has arisen for an experienced Client Success Manager to join the team, providing unparalleled service excellence to our clients across the UK and internationally. As a Client Success Manager at Lyon, you will be working closely with our clients … LYON. The purpose of the role is to guarantee client satisfaction whilst understanding our client’s business objectives and determining how the company’s service offerings can support their attainment. You will support our clients in navigating the rapidly changing technology landscape, integrating new services and capabilities which underpin … organisational improvements and enable our clients to operate dynamically and efficiently. Role Requirements: This role would be ideal for an ambitious and experienced ServiceDelivery Manager or Client Success Manager within the IT Managed Services sector who is seeking a new and exciting challenge within a forward leaning more »