176 to 200 of 760 Service Delivery Jobs in England

a range of national services to NHS organisations, Contractors, patients, and members of the public. Customer and Contact Centre Services (CCS) is a shared service for the NHS Business Services Authority. The Contact Centre handles incoming telephone calls, there is an opportunity to work across various workstreams and media … methods. The post holder will work as part of a team to provide excellent customer service to both internal and external customers. As this is intended as a progression role, the post holder will be expected to gain and manage a diverse portfolio of workstreams, which will be flexible … 11.67 per hourJob purpose: The customer is at the heart of everything that we do. This role plays an important part of the service we provide to those customers. In this role, you are accountable for: Providing a high level of technical expertise in processing and dealing with complex more »

Digital Services Manager Operational Technology Hybrid - Birmingham/Manchester/Leeds/Bristol with some travel The Digital Service Manager - Operational Technology is accountable for the service strategy, design, operation, and continuous improvement for nominated National Highways Digital Services with overall accountable across all aspects to operate the … nominated Digital Service and employed Capabilities (people, process, technology, suppliers, and data/information). You will lead a team of service delivery professional and work with Service Managers, Portfolio and Capability Owners, Centres of Excellence and Suppliers to ensure that the digital service business … goals are met and will authorise changes to service provision, strategy and contribute to audit, risk evaluation and adherence to standards. This is a hybrid role which can be based from one of the following National Highways offices - Birmingham, Manchester, Leeds or Bristol (40% office based) and will include more »

Job summary The South West Genomic Medicine Service Alliance (SW GMSA) works with partners across the South West to ensure the successful delivery of NHS Englands national genomic strategy. This will ensure equity of access for patients and their families in the South West to a consistent, high … quality genomic medicine service centred around personalised healthcare. You will manage several projects for the SW GMSA. These projects require service change across the South West and may focus on service development, research, education, or other discreet projects centred around providing a genomic medicine service. This will … will need to report on progress to a range of formal meetings. You will be an advocate for the SW GMSA culture of continual service improvement. The post will be based in Exeter at the Royal Devon University Healthcare NHS Foundation Trust and can accommodate a combination of office more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident … management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications more »

Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you … ll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our … and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft more »

role is a hybrid mix of regular site and office attendance, alongside agile home working. Within this role, you will be part of the Service Delivery Team dedicated to depot capitol delivery in the Midlands. This role plays a pivotal part in supporting the local economy making … we manage and the way it connects millions of lives every year. What Youll Be Leading On: Managing the development of the design and delivery of Capitol delivery projects, developing and establishing project plans, and reporting on project health, progress and variances at appropriate review poin... more »

functions. You will be committed to the development of others and of yourself to deliver innovations that impact directly on frontline users enabling the delivery of good patient care. To do this effectively, you will have good communication skills, facilitating links with other support functions and operational teams. You … will need excellent organisational and problem-solving skills being able to plan, schedule and coordinate the delivery of multiple workstreams. For further details on this role please contact: Simon Kelshaw, Head of Digital at simon.kelshaw@nhs.net Generative AI Applications will be dismissed and will not support your progression to … post holder must have the ability to travel countywide or further afield at short notice. Main duties of the job 1. To lead the delivery and day to day management of the relevant aspects of the Digital Health Team's function, including software development (Dev Ops), EPR development and more »

clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with … service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors. The role: Ensure service delivery remains aligned to business needs by … accreditations Use a strategic lense to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement Track and report on all services being delivered and assess supplier performance Ensure all services have a robust support model to be able more »

Housing Benefit overpayment recovery on behalf of our three client councils. This is an exciting time as we look to transform and modernise our service for the future. As part of the Senior Management Team, the Deputy Head of Revenues and Benefits, Operations, will play a major role in … helping to define and lead future strategy and development of the service, and for managing change to achieve maximum benefits whist delivering high performance standards. Reporting to the Head of Revenues and Benefits, the successful candidate will have responsibility for the motivation, development and direction of our teams, to … ensure timely and accurate delivery across all aspects of the service, with a focus on ‘customer at the heart’. The Revenues and Benefits service has offices in Boston, Horncastle and Spalding, and there will be a requirement for regular travel to each site. If this sounds more »

jobs. You will be the Desk Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will … be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and exceeding … Service Level Agreements. Should have Broad technical understanding of IT services being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal development more »

use of data for decision making. Organize and chair the Analytics and AI engineering chapter’s that meets regularly with a focus on priorities, delivery standards and capabilities across the value chain to improve processing of data and enhance our ability to make use of ML/AI in … operational and strategic relationships with key internal customers within the business. Policy, Process and Procedures Oversee the analytics chapter group, continuously reviewing alignment of delivery standards for all analytical products. Lead the delivery of our analytics education framework across the business. Enabling users of any data maturity level … Awareness/Customer Focus Build and maintain strong and effective relationships with key internal (up to executive level) and external stakeholders to ensure that service delivery meets business expectations. Develop our analytics strategy around the foundation of insights that support better decision making across our value chain. Focus more »

of the Sub Acute. Highlight Reports for the Acute Care at Home Board, Remote Monitoring Board and UEC Board. Supporting Acute Care at Home Service with the replacement of Docobo (current contract is only until Feb 2025 by linking into meetings, migration (Doc@Home Migration to MS Azure+ FAQUK … Lean Six Sigma or equivalent experience) Desirable Prince 2 Qualification Programme Management Certified Course (e.g. MSP Practitioner) Experience Essential Experience of successful project management delivery, including methodology and programme management skills Proven experience of managing risks and reporting. Significant experience of working in a complex project environment. Proven track … record of the delivery of large scale complex and challenging IM&T Projects within the NHS. Experience of IM&T service delivery in a Health Setting across organisational boundaries. Experience of monitoring budgets and financial management Demonstrated experience in a Healthcare environment Experience of creating and giving more »

guidance, training and reporting to practices on the Quality Outcomes Framework (QOF) 8. Share good practice and processes between the practices to support the delivery of QOF 9. Work with administrators in each practice to improve existing recall systems and fix common coding errors 10. Support practices in clinical … all areas of the business to provide information and analysis to ensure the efficient operation of practices and to inform developments in patient pathways, service delivery and long-term plans. 2. MAIN DUTIES AND RESPONSIBILITIES 1. Ensuring that all monthly and quarterly claims for enhanced services are completed … guidance, training and reporting to practices on the Quality Outcomes Framework (QOF) 8. Share good practice and processes between the practices to support the delivery of QOF 9. Work with administrators in each practice to improve existing recall systems and fix common coding errors 10. Support practices in clinical more »

Manager with extensive experience in commercial FM hard services , operations. In this role, you will oversee both direct labour and subcontractors to ensure efficient service delivery in a fast-paced environment. The ideal candidate will have a proven track record of managing costs and meeting financial targets, as … needs are met while upholding compliance with statutory regulations and requirements. You will be responsible for meeting all contractual obligations, key performance indicators, and service level agreements to prevent any penalties. In addition, You will lead a team of supervisors and schedulers and ensure accurate reporting to support regular … and external audits, promoting the continuous improvement of our services. By staying updated on technical competencies and strive to deliver a high standard of service in line with the Skilled Person Matrix. What we are looking for: As a visible, adaptable, and values-based leader, you will play a more »

relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services … assets. ITIL 3 or 4 Foundation Knowledge of inventory systems (i.e. Lansweeper, Crowd Strike) Background in IT asset and configuration management. 4Experience with IT service management tools and platforms. Knowledge in working with Configuration Management processes and systems or ITIL processes. Experience working in a regulated environment and knowledge more »

and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility. Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution. Collaborate with technical teams to ensure seamless integration of public cloud solutions. Private Cloud Leadership: Lead … metrics to identify opportunities for optimizing hybrid cloud environments. Microsoft Cloud Solution Provider Programme Enhancement: Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients. Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with more »

to peoples lives, we have a fantastic range of benefits: Flexible hours & a competitive salary 33 days of annual leave increasing with length of service (inc bank holidays) Preferential dental/health contributory rates Comprehensive induction/training & development opportunities Reward Opportunities including Refer a Friend Empathy/wellbeing … Pay - access to your pay before payday Workplace pension through NEST or option to join SHPS Pension membership including life assurance About you: Previous service manager, registered manager or deputy manager level experience. Previous experience of developing excellent relationships with local authorities and maintaining high standards of compliance with … be responsible for leading a portfolio of services for customers. Ensure consistency and safety are assured, whilst promoting high quality, person centred, standards of service to our customers which are also in line with our regulatory bodies. Provide strong and effective commercial and financial leadership and insight, ensuring budgets more »

closely with our pharmacists and MMTs, carrying out various medicines management activities to provide a patient-orientated, high quality and comprehensive clinical medicines management service to designated inpatient wards primarily at Woodlands. You will hold an Accredited accuracy checking qualification and be proficient in medicines reconciliation. You will have … a flexible approach to the needs of the service and have a strong team work ethic. You must be well organised and able to prioritise your own work, have good interpersonal skills and be confident working independently, and as a fully integrated member of the multidisciplinary team. The role … technicians and team managers to provide adequate cover for activities across dispensary and clinical services, prioritising and directing as required to ensure that optimum service delivery is maintained. Order medicines for stock and individual patients at ward-level in preparation for discharge using the appropriate IT systems. Participate more »

role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

system test phases, to ensure contractual completions and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed and business effective timely resolution · Create and implement standardized, auditable processes for the EMEA Technology Services delivery organization Profile: · 5-10 years’ experience in Business Consulting, Software Development or Professional Services, with a strong drive to grow into Team Management and P … L responsibility · Experience with nearshore delivery models · Up to date technical experience and demonstration of continued technical upskilling · Strong work ethos, solution orientation and driven personality · Team-oriented and wider team engagement skills, including demonstration of good knowledge transfer coaching techniques · Presentation and Communication Skills · Knowledge and experience demonstrates more »

we continue to deliver innovative solutions to support their ambitious growth plans. Duties and Responsibilities As they transition to a more secure cloud-centric service, you will be part of the team responsible for developing the firm’s Cyber Security Plans, policies, and processes to adapt to the evolving … Enhance the usage and support of Entra ID (previously Azure AD) for IAM, Identity Governance, and PIM. • Document security processes, tool configurations, and security service delivery/operation. • Assist the Infrastructure team in migrating external services to SSO and integrating other services with security tools. • Support the organization more »

impact in a dynamic tech environment, this opportunity could be perfect for you. About the Company Shipmate is a shipping automation Software-as-a-Service (SaaS) platform for mid-size merchants and local delivery companies. We connect merchant order processing systems with domestic and international delivery services … merchants and their customers. Shipmate helps speed up and simplify order fulfilment, while reducing potential for human error and ensuring the most cost-effective delivery services are always used. Shipmate is operated by our parent company, Codemakers, which also provides contract consultancy and development services. We are a team … a competent, technically able individual capable of troubleshooting problems with a measured approach, communicating effectively with both our clients and internal team to maintain service levels, resolve issues and ensure optimal performance. We are open to receiving applications from individuals with one year or more practical experience maintaining Linux more »

for thinking outside the box, is experienced leading a team across organic social, content development and strategy, influencer/creator marketing, and paid media delivery, as well as watertight organisational skills. As an Account Director, you will play a pivotal role in shaping and executing marketing strategies and deliverables … video games to fitness platforms and tech sponsors in Formula One. You will be responsible for overseeing these accounts and ensuring the highest-quality service delivery, developing ongoing strategy, building and delivering the social content calendar, leading the team, and producing creative campaigns throughout the year. AT A … and implementation of content calendars, status documents, and project management tools. Support, mentor and motivate the internal team to support personal growth and overall delivery, managing expectations and learnings through regular catchups. Confidently present to clients, handle feedback, and ensure overall delivery is timely and of the highest more »

Main duties of the job Lead the day-to-day operations of Trust-wide data and voice networks. Manage incident resolution, problem-solving, and service requests. Supervise the installation and commissioning of data communication network equipment. Oversee the workload of the Data and Voice Network Team. Monitor and manage … communication issues. Maintain comprehensive network documentation and inventories. Contribute to the strategic development of the Trust's data and voice network infrastructure. Assist in service continuity and disaster recovery planning. Act as a technical liaison between the Network team and Trust Telephony Team. Provide support for Windows server operating … systems and associated hardware. Stay updated on IT technical issues relevant to healthcare environments. Monitor key performance indicators and service delivery metrics. About us MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS more »