76 to 100 of 498 Service Delivery Jobs in England

the right person for the job? Experience in a client-facing role within the IT sector, such as account management, sales support, or customer service An understanding of IT services and products with the ability to communicate their benefits clearly to clients Strong communication and interpersonal skills with a … contributing to high levels of client satisfaction Gather and analyse client feedback to identify areas of improvement and work with internal teams to enhance service delivery Regularly prepare and present reports on client account status, performance metrics, and recommendations to both clients and senior management Sales Support Support … guidance of senior team members Collaborate with the sales and marketing teams to help develop targeted campaigns and contribute to idea sessions for new service ideas Proactively identify opportunities to upsell or cross-sell additional services to existing clients based on their evolving needs Marketing Communications Assist in developing more »

excellence in decision-making through accurate reporting. Vendor and Partner Management: Build and maintain relationships with technology vendors and partners across Europe, ensuring optimal service delivery. Project Management: Oversee the delivery of complex IT projects across multiple countries, ensuring they are completed on time, within budget, and to … sell holiday days to suit your lifestyle. Generous Time Off: Receive 25 days of annual leave plus 8 bank holidays, increasing with length of service Top-Notch Tech: Get set-up with a full mobile office, with your choice of Windows or Mac plus other gadgets. Comprehensive Health Coverage more »

Service Desk Manager - 55k - 65k Location: Bromley, Kent Type: Permanent, Full Time Role Overview We are seeking a dedicated Service Desk Manager to lead our service desk team, reporting directly to the Chief Digital and Information Officer. This role will manage end-to-end IT support and … maintenance across a range of systems, ensuring high-quality service delivery from initial customer contact to resolution of complex technical issues. Key Responsibilities Team Leadership: Oversee day-to-day operations of the Service Desk, including staff task management, rotas, and escalation point for technical and customer service … in hands-on support, spanning systems management, troubleshooting, and triage, ensuring seamless operation of user devices, core administration systems, telephony, and the Salesforce platform. Service Management: Take ownership of support calls, from allocation to closure, prioritizing incidents, providing regular updates, and ensuring adherence to SLA standards. Incident and Problem more »

of new products, technologies and processes. Be able to identify improvements in existing processes and be able to come up with solutions to improve service delivery. Manage a team of Project Managers and Business Analysts to be able to deliver the programmes and projects required by the business. Be more »

value proposition and business strategy through advanced HR systems and tools. Recently, the team has shifted to a strategic focus on user experience and service delivery. As part of the Firms 2025 strategy, the People team is investing in system development and integration, including a multi-year program to … of record and refine other systems to align with the Firms vision. The Senior Manager, ServiceNow HR, acts as the Product Owner, leading its delivery within the HR function. Responsibilities include managing the program backlog, reporting progress, driving user engagement, and measuring ROI. This role ensures smooth operations of … crucial to align schedules, vision, and support the ServiceNow rollout. Collaborating with HR teams to understand requirements, prioritise the program backlog, and ensure timely delivery of features Driving ServiceNow adoption within HR and across the Firm, making it the central point for all HR services and activities Reporting progress more »

to 17:30 Salary : £32,000 - £35,000 p.a Role Purpose: The Managed Services Engineer plays a critical role in facilitating the delivery and onboarding our clients managed support services to new and existing customers. This position ensures the successful deployment of Managed IT Support services, as well as … involves leading the initial implementation, managing small projects, and ensuring customer satisfaction throughout the onboarding process. Key Responsibilities: Lead Managed Services Onboarding: Oversee the delivery and implementation of managed services, ensuring they are executed according to the agreed-upon timescales, technical deployment guides, and customer satisfaction levels. Project Management … the customers requirements. Documentation & Process Customisation: Document customer solutions and tailor core IT processes to support customer systems effectively. Accountability for Metrics: Ensure project delivery dates, gross margin, and time-based utilisation targets are met, along with maintaining high levels of customer satisfaction and timely project completion. Issue Resolution more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Good working knowledge more »

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment London AV Services Manager salary circa £63,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Services Manager to be a key part of … Investment Bank. This is an exciting opportunity for an exceptional AV Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity. Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used … by clients and partners. Full responsibility for the service deliverables by large onsite engineering teams. Experienced in building relationships with other dependant teams. Primary point of contact onsite for the client. Consultation & advice to client regarding various matters. Providing a senior level of technical support at the point of more »

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment London Senior On Site AV Technician salary £42,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior Onsite AV Technician to be a … is an exciting opportunity for an exceptional, experienced Senior Onsite AV Technician to join an established operation with scope to drive and enhance the service at every opportunity. Take full ownership of onsite support services to client. Proactively train and support end users as required. Locate faults and provide … able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone. Customer service skills are very important and also the ability to work calmly under pressure and resolve any issues quickly and professionally. Carry out daily checks more »

you will receive extra compensation. Assisting 1st and 2nd line engineers and helping them develop their knowledge of resolving problems. You will support the Service Delivery Manager by coordinating tasks, including ticket management and deputising in their absence. Key Skills and Requirements Previous experience working in an MSP. more »

with the IT Operations Manager, you will oversee the 1st and 2nd line support teams, ensuring smooth handling of BAU incidents, complex issues, and service improvements. This role acts as a key escalation point and is crucial for maintaining a reliable IT function. Strong technical skills, business acumen, and … continuity and security standards. Independently manage support services, making well-informed decisions on workload priorities. Implement IT policies and proactively identify opportunities to enhance service delivery. Provide clear guidance to IT technicians on handling incidents and requests. Oversee IT deployments, patching, and health checks in line with compliance. Develop more »

Our public sector client is looking for a number of Onboarding Mangers to join them to provide efficient and effective resourcing support across the service eg, internal resourcing, external resourcing and people operations. This role will work flexibly across the functions to meet the demand on the service. You … will be responsible for delivering a professional onboarding service to candidates and hiring managers, that ensures a high-quality candidate/manager journey for the onboarding stages of the recruitment life cycle. Skills and Experience Excellent interpersonal and communication skills with a proven record of establishing, building and maintaining … and organisational boundaries, at all levels required Ability to organise workload, to prioritise, and manage rapidly changing demands and priorities Ability to focus on delivery of outcomes, be proactive, work under pressure and respond quickly and decisively to changing circumstances and to tight deadlines Day to day Support Strategic more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Good working knowledge more »

is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career. We … are seeking a Service Desk Analyst and a Senior Service Desk Analyst to support over 200 users across 29 locations. This posiiton is based out of out Peterborough office working between the hours of 8am and 6pm, on a rota basis. The Senior Service Desk Analyst plays … of IT services across the organisation. This role involves managing complex technical incidents, mentoring junior team members, and driving continuous improvement initiatives within the service desk. The ideal candidate will have extensive technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non more »

to start asap for at least 1 month however is likely to be extended. Experience in a similar role is ideal. Purpose: Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management … processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers. Primary Responsibilities: Carries out regular … Minimum: A Levels or equivalent qualifications Minimum: Advanced knowledge of all site products and client IT environment. Minimum: Experience in a customer facing technical service role. Minimum: Demonstrates a proactive approach to work with initiative and drive. Minimum: Good technical and/or electrical aptitude. Adecco acts as an more »

undertaking significant transformation Join the ServiceNow team to make a difference whilst investing in your own skill set with a particular focus on SLM Service Level Management Ideal role for an experienced ServiceNow Developer looking to further their career with experience in latest ServiceNow products with this reference site … Provide technical leadership for ROI from the implementation of Service Level Management within the Now Platform Design and deliver Service Level Management within the NOW Platform ensuring the implementation of Service Level Management within the NOW platform enables key metrics of IT service delivery to … be measured and reported Engage with relevant teams and projects to ensure the delivery of required Service Level Management functionality within project timeframes Coaching others to improve understanding of the SLM and adoption Skills + Experience Service Now Certified Developer ITIL V4 Foundation Demonstrable experience with ServiceNow more »

the client relationship, ensuring communication between all parties is dealt with in a timely manner. Drive company and site performance to ensure the best service is received by the client and the client's guests. Your role will be to manage the day to day operations of your team … a mentor for development. You will lead in the Supervision of the clients contract, ensuring services meet the requirements of interface with the clients, service providers and stakeholders, to ensure the expectations are being met and any additional services can be supported. The business prides itself on customer experience … the business. Being the Front-line teams key point of contact and ensuring the Security & Cleaning operations team strives for and exceeds expectations on service excellence through first class management, customer focus and measured feedback, training and development. Leadership Behaviours To drive a culture of high-quality customer excellence more »

The Service Delivery Manager at AllPoints Fibre joins our commercial team, managing the service partnerships with our valuedcustomers and suppliers. We would love to hear from experienced Service Managers who can bring theircustomer focus to help deliver a national wholesale fibre network to the UK. AllPoints … enthusiastic, innovative individuals to help us do that. We are a small, collaborative team working together to drive innovation. In this role you willensure service requirements are clearly understood and performance is reported and reviewed; ensuringcontinual service improvement. Key Responsibilities Own and report on Service Level Management. … Drive improvements with Service Improvement Plans (SIPs) Represent customers requirements and interests. Drive continuous service improvement (CSI) and service development, Increasing customer satisfaction and Net Promotor Scores (NPS) Develop and maintaining an industry leading end-to-end service experience for customers. Accountable for delivery of more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large corporations with a client list that is looking to more »

client relationships and winning new work. Youll hold a specific individual target for new business development (the identification and conversion of opportunities into live delivery) aligned to our Cluster, Sector and wider Growth Strategies. Success will be measured by having identified and realised opportunities for TPXimpact to create meaningful … and/or accounts with significant levels of scale. Responsibilities Delivering growth (60%) Youll hold specific revenue generation targets that contribute to the successful delivery of your cluster/sector. These will be aligned to the cluster strategy and the wider business plan, measured and reviewed at least quarterly. … areas. Youll provide knowledge and insight needed to inform how we win new work by staying abreast of emerging policy and local trends in delivery, leveraging your networks to provide a thorough and holistic understanding of the sector. Youll advocate for TPX, our value proposition and capabilities: representing TPXimpact more »

are seeking a dynamic Team Leader to support our Case Progressors and Client Advisors, ensuring the seamless progression of conveyancing cases and delivering exceptional service to our clients. About this Role: In this vital role, you will assist in managing day-to-day operations, providing guidance and support to … clients, and suppliers while contributing to overall team performance and success. Reporting to the Team Manager, you will play a key part in maintaining service levels and ensuring our team consistently meets its goals. Your responsibilities will include offering day-to-day coaching and support to your direct reports … contribute to departmental task completion and phone availability when necessary. You will empower team members to manage their workloads effectively, prioritise tasks, and ensure service level agreements and key performance indicators are consistently delivered. In addition, you will provide additional support or guidance on complex cases or client enquiries more »

consulting experience Relevant pharmaceutical industry experience Experience working with applications in Marketing, Medical, Clinical, Pricing/Market Access or real world data Hands on Service Delivery, Program Delivery and Operations experience desirable What we offer: Purpose Breakthroughs that change patients' lives ... At Pfizer we are a more »

projects. Monitor critical systems including anti-virus, server hardware, and networking equipment, responding to alerts in a timely manner. Manage relationships with third-party service providers and coordinate urgent or complicated technical issues. Provide on-site and remote support across all locations, ensuring a high standard of IT service more »

This is a fantastic opportunity for a SAP Sales & Distribution (S&D) Senior Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** Role Info: SAP … Remote/Occasional Visits to Office and Client Sites as Required Up to £65,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure more »

This role provides specialist technical support to staff and students of the University as part of the IT Service Desk team. The Universitys endpoint environment comprises approximately 50% Apple and 50% PC platforms. You will also be required to carry out first line support of a variety of University … an enterprise environment, with an emphasis on delivering an exceptional customer experience. About the Role To act as the routine contact point on the Service Desk to identify and resolve straightforward first line issues with hardware and/or software following agreed procedures, guides, and scripts. To record and … document service issues on the Service Desk system, owning them to completion and to escalate more complex issues to the relevant Support Team and wider IT Services teams as necessary. To apply limited diagnostic methodologies, scripts, tests and tools and quality assurance techniques on a day-to-day more »