1 to 1 of 1 Technical Support Jobs in Gloucester

A fantastic opportunity has arisen for an apprentice to join a growing business in the IT Technical Support/Customer Service team. The role offers fantastic opportunities for those with a passion for IT, who want to develop in a growing business. Role Duties will include: Being the … first point of contact for any external customers or clients Providing technical support in relation to IT and software systems Troubleshooting based on client queries Developing business knowledge and understanding the software used Explaining use of systems to clients and responding to enquiries in a fast and efficient … in the workplace - with the exception of the endpoint assessment, which will be at a given location. The apprenticeship covers core occupation skills for technical support to customers, ICT systems problem diagnosis, security policies, testing methodologies, fault escalation procedures and audit trails and more. The programme requires the more »