26 to 50 of 61 Customer Insight Jobs in London

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

e.g., Clarity, Jira) Strong financial management and project governance skills Strategic thinker with the ability to identify challenges and develop solutions through market and customer insight as well as commercial awareness Possess strong influencing and collaboration skills, building relationships with stakeholders both internally and through our third parties ...

product with strong product-market fit and is now entering its next phase of growth, doubling down on monetisation, retention and long-term customer value. We are looking to hire their first Senior Product Manager to take ownership of product strategy and help shape how the business scales. This … with a clear focus on monetisation, retention and LTV growth • identify and unlock new revenue opportunities across pricing, packaging and subscription models • Deeply understand customer behaviour, drop-off points and engagement drivers • Lead initiatives to improve activation, conversion and long-term retention • Work closely with founders, engineering and design ...

Tealium iQ Implementation Specialist London, Inside IR35 This is an opportunity to join a fast paced digital environment where data, personalisation, and customer experience are at the core of their transformation roadmap. You will play a key role in shaping how their audiences interact with high traffic online products. … audience engagement. Their data teams operate in a dynamic, collaborative environment where experimentation and rapid delivery are encouraged. They are investing heavily in customer insight and personalisation programmes to strengthen their digital presence. This is a hands-on role within a mature data capability that continues to evolve ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

sales (lead → close → expansion) Run discovery and demo calls with clinical stakeholders Build and grow relationships across GP practices and networks Feed customer insight into product development Drive adoption, retention, and referral-led growth Requirements Strong communicator with high commercial acumen Proven ability to uncover customer needs ...

full campaign lifecycle, from concept through to delivery Someone who understands the commercial impact their digital designs must have on sales and new customer acquisition (ecommerce native) whilst never compromising on quality and visual aesthetic (think high-end, tech focused) A designer who understands how brand storytelling drives performance … translate strategy and customer insight into creative that is both emotionally engaging and commercially effective Someone confident working across multiple digital channels, including email, social and landing pages, with a strong mobile-first mindset A collaborative creative partner, able to work cross-functionally with marketing, product and creative ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping … transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.**What You’ll Be Doing:*** **Lead strategic solution design:** Partner with Sales to architect transformative, AI-powered customer experience ...

impact across pricing, portfolio and sales workflows Manage 1 to 2 junior hires as the team scales Work directly with founders Translate customer insight into product direction Split your time roughly across customers, product and internal leadership Within 12 months you will fully own multiple enterprise accounts, have ...

week) Our client, a global organisation undergoing significant CRM transformation, is expanding its in‐house Dynamics capability and is looking for a Dynamics 365 Customer Engagement (CE) Business Analyst to join the team permanently. You will work alongside an already established Senior/Lead BA (currently engaged … digital transformation programme, acting as the bridge between the business and technology to ensure Dynamics 365 CE delivers maximum value across Sales, Marketing and Customer Service functions. Key Responsibilities Engage with global business stakeholders to understand requirements, processes and pain points across Sales, Marketing, Customer Service and wider ...

product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering, sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with … Accounts Receivable Automation solution. Translate product strategy into actionable product roadmaps. AI-Driven Product Development Integrate AI technologies to enhance product capabilities and customer experience. Stay updated with AI advancements and incorporate relevant innovations into the product. Market and Customer Insights Conduct market research and customer interviews ...

Product to define and own the product vision and strategy. You will lead a high-performing team, ensuring product decisions are informed by customer insights. The ideal candidate has extensive experience in product management and a strong ability to drive commercial success. Join us to shape the future ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

platform, based on comprehensive knowledge of the market, customers, users, and the broader charity and housing sector. This position involves analysing market, customer, and competitor trends, defining product positioning, creating business cases, setting pricing strategies, developing roadmaps, and planning go-to-market approaches. The chosen Product Manager will … focussed Product Manager for a commercial software product, showing responsibility for strategy, business cases, and the product roadmap. Proven ability to use market and customer insights to develop new offerings and achieve measurable business results. Demonstrated experience collaborating with UX, engineering, sales, and marketing teams to deliver and launch ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Customer ...

transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with … with demonstrated fluency in AI-assisted development Experience working with government or public-sector customers Structured, analytical mindset with the ability to break down customer needs into clear milestones Demonstrated ability to drive a solution from requirements to delivery and iteration Ability to translate technical concepts into clear, value ...

Role We’re looking for a commercially minded data professional to help our customers answer the most important question: “So what?” As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning their data into clear, actionable recommendations that drive measurable business improvements This … hybrid role combining data analysis, consulting, and customer engagement, with the opportunity to contribute to new business and strategic initiatives What You’ll Do Analyse customer data within our platform to identify trends, risks, and opportunities Translate complex data into clear, actionable recommendations that drive business performance Lead ...

forecasting, and strong CRM practices. Develop scalable outbound and inbound strategies tailored to a defined vertical market. Work closely with marketing to refine ideal customer profiles, messaging, and pipeline generation. Process & Enablement Implement structured sales processes, playbooks, and training programs to improve conversion and efficiency. Evaluate and optimise … sales technology stack, including CRM and engagement tools. Introduce best practices across outreach, qualification, demos, and negotiation. Cross-Functional Collaboration Partner with Customer Success to ensure smooth client handovers and support long-term growth. Share customer insights with product and leadership teams to influence roadmap ...

client on an initial 6-month contract, working fully remotely. This role is suited to a hands-on functional consultant with strong experience across Customer Service, Field Service, and the Power Platform, capable of leading discovery, shaping solutions, and delivering high-quality CRM implementations in Agile environments. Key Responsibilities … Lead discovery sessions and translate business requirements into scalable Dynamics 365 CE solutions Configure and deliver solutions across Customer Service and/or Field Service modules (cases, SLAs, queues, work orders, scheduling) Design and implement Dataverse models, security roles, and business process flows Build and optimise Power Platform solutions ...

Messaging & Positioning: Develop clear, compelling, and competitive value propositions that speak to global enterprises, financial institutions, and Web3 companies. Shape the Product Roadmap: Refine customer insights, track competitive trends, and engage closely with Product teams to influence innovation. Enable Global Sales Teams: Develop nuanced content and enablement strategies tailored … strategies to bring new products and capabilities to market with precision and impact. Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements. Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for continual market impact. What You’ll Bring 7+ years of Product ...

Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Customer Insights Specialist Location: Shoreditch (Hybrid - 2 to 3 days per week onsite) Duration: 12 months contract initially Max. Budget: £38k per annum + paid … holidays + pension or £198 per day Inside IR35 The Opportunity: The Customer Insights Specialist plays a critical role in shaping customer-led decision-making within the International Product Marketing team. This role owns the day-to-day execution of customer research projects - turning complex data into ...

Customer Success Manager Holborn, London (Mon & Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base … support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders ...

move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role Looking for your first role in Customer Success? This could be the role for you, as a Customer Success Representative , you'll own the day-to-day success, retention, and operational … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

Role Define and drive execution of the product roadmap for Quantum Motion’s full stack quantum computing systems. Bridge internal innovation and customer adoption by using customer insights, market trends, and data analytics to guide product direction, continuously iterate based on user feedback and KPIs. Communicate product vision ...

Customer Insights & Market Research Analyst • 12-month contract • £38,000 salary • Hybrid working – 2–3 days in London A global technology organisation is hiring a Customer Insights & Market Research Analyst to support its international product marketing function. This role sits at the centre of commercial decision-making. … will take ownership of customer research projects and convert complex datasets into clear, actionable insights that directly influence product and marketing strategy across multiple regions. This is not a reporting role. It is a delivery role with visibility to senior stakeholders. Key Responsibilities Own end-to-end delivery ...