26 to 50 of 118 Customer Insight Jobs in London

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven through More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven through More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes * Calm under pressure and confident managing multiple priorities. * Collaborative with strong stakeholder management skills. * Passionate about delivering excellent customer experiences. * Proactive, accountable, and always seeking improvement. More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes • Calm under pressure and confident managing multiple priorities. • Collaborative with strong stakeholder management skills. • Passionate about delivering excellent customer experiences. • Proactive, accountable, and always seeking improvement. More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

Benefits A leading name in the sports betting industry is looking for a talented Data Engineer to help design, build, and scale data solutions that power trading, risk, and customer insight models. You’ll play a central role in transforming raw data into actionable intelligence, working closely with data scientists, quants, and business stakeholders to shape cutting-edge … in AWS using Python and SQL. Partner with analysts and quants to deliver reliable datasets for predictive modelling and pricing. Design and maintain data models supporting trading, risk, and customer behaviour analytics. Develop Power BI dashboards to provide insights across trading and product teams. Ensure high standards of data governance, quality, and scalability. Collaborate with product, trading, and technology … skills. Why join? Be part of a fast-growing sports betting business shaping the future of data-driven gaming. Direct exposure to modelling projects that influence trading, pricing, and customer engagement. Opportunity to work with a modern AWS cloud stack and cutting-edge data tools. Competitive salary, strong bonus potential, and career progression. A collaborative, high-performance culture at More ❯

Benefits A leading name in the sports betting industry is looking for a talented Data Engineer to help design, build, and scale data solutions that power trading, risk, and customer insight models. You’ll play a central role in transforming raw data into actionable intelligence, working closely with data scientists, quants, and business stakeholders to shape cutting-edge … in AWS using Python and SQL. Partner with analysts and quants to deliver reliable datasets for predictive modelling and pricing. Design and maintain data models supporting trading, risk, and customer behaviour analytics. Develop Power BI dashboards to provide insights across trading and product teams. Ensure high standards of data governance, quality, and scalability. Collaborate with product, trading, and technology … skills. Why join? Be part of a fast-growing sports betting business shaping the future of data-driven gaming. Direct exposure to modelling projects that influence trading, pricing, and customer engagement. Opportunity to work with a modern AWS cloud stack and cutting-edge data tools. Competitive salary, strong bonus potential, and career progression. A collaborative, high-performance culture at More ❯

business – now entering an exciting new chapter of growth and innovation. After a recent restructure and refocus on the UK market, the company is investing in technology, marketing, and customer experience to drive retention and engagement. They’re now looking for a Lead Product Designer to guide the next evolution of their digital experience. The company also provide particularly … brand across multiple digital touchpoints – from onboarding and personalisation journeys to eCommerce flows and subscription management. Working in a collaborative, cross-functional environment, you’ll help shape strategy, champion customer insight, and elevate design quality at scale. You’ll also... Partner with Product, Engineering, and Research to define and deliver customer-focused experiences. Use data and insight More ❯

business – now entering an exciting new chapter of growth and innovation. After a recent restructure and refocus on the UK market, the company is investing in technology, marketing, and customer experience to drive retention and engagement. They’re now looking for a Lead Product Designer to guide the next evolution of their digital experience. The company also provide particularly … brand across multiple digital touchpoints – from onboarding and personalisation journeys to eCommerce flows and subscription management. Working in a collaborative, cross-functional environment, you’ll help shape strategy, champion customer insight, and elevate design quality at scale. You’ll also... Partner with Product, Engineering, and Research to define and deliver customer-focused experiences. Use data and insight More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely with business, product, and engineering … range of new future-state products, propositions, services and experiences. This role has additional responsibilities including supporting the growth, development and impact of the EXD team and promoting an insight-driven, design-led culture across the business. Understand project and product-specific goals and objectives, in the context of driving business value and meeting customer needs head on. … meaningful service artefacts, milestones, improvements and solutions, as required. Collaborate with colleagues and stakeholders to define, create and maintain all end-to-end service design activities and define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements More ❯

discovery and MVP development to launch, growth, and iterative improvement. Direct and motivate a cross-functional team, setting clear priorities and providing decisive leadership to meet project milestones. Translate customer insights into detailed product requirements and develop data-driven roadmaps for continued development. Develop and deliver AI-powered features such as chat functionalities, workflow automation, and document extraction to More ❯

discovery and MVP development to launch, growth, and iterative improvement. Direct and motivate a cross-functional team, setting clear priorities and providing decisive leadership to meet project milestones. Translate customer insights into detailed product requirements and develop data-driven roadmaps for continued development. Develop and deliver AI-powered features such as chat functionalities, workflow automation, and document extraction to More ❯

of AI, data science, and consulting . You’ll work directly with major enterprise clients, helping them apply advanced analytics and AI models to real-world business challenges — from customer insight to personalisation and growth. Ideal for: Data Scientists looking to move into a more strategic, client-facing role , or Technical Consultants wanting to go deeper into applied … and proofs-of-concept that help clients truly understand their customers Translating complex technical concepts into clear, commercial insights for business stakeholders Collaborating with data engineers, product teams and customer success to deliver measurable outcomes Acting as an internal evangelist for applied data science and innovation 🧠 What You’ll Bring Must-haves Strong understanding of machine learning techniques — clustering More ❯

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to More ❯

team. Working for a national household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing business strategy and decision making. More ❯

team. Working for a national household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing business strategy and decision making. More ❯

product vision and roadmap: Define and implement the strategy for data modelling and workflow optimization across the platform, ensuring it supports complex organizational needs. Data-driven product development: Use customer insights, data trends, and feedback to continuously optimize how users create and manage their workflows on Cross-functional collaboration: Work closely with engineering teams to design scalable data structures More ❯

organisation skills Strong conceptual and design skills Good understanding of design fundamentals (type, space, form) Industry knowledge and the ability to sell your vision to clients Experience designing from customer insight and iterating from data A passion for emerging technologies, devices, and digital products with a focus on user-centric design A team player that loves collaborating with … clients and colleagues Experience using prototypes to iterate, optimise and validate your designs through user testing About Us TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers. We pride ourselves More ❯

organisation skills Strong conceptual and design skills Good understanding of design fundamentals (type, space, form) Industry knowledge and the ability to sell your vision to clients Experience designing from customer insight and iterating from data A passion for emerging technologies, devices, and digital products with a focus on user-centric design A team player that loves collaborating with … clients and colleagues Experience using prototypes to iterate, optimise and validate your designs through user testing About Us TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers. We pride ourselves More ❯

stack for a global multi-brand organisation. This encompasses Platforms/Digital/Marketing/CX. You’ll shape the systems that connect product data, content, digital assets, and customer insights — creating scalable, efficient, and intelligent experiences across every channel. What You’ll Do Design and deliver end-to-end MarTech architectures across multiple brands and regions. Connect and More ❯

Principal Product Manager 💸 Up to £130,000 + bonus 📍 London/Hybrid Are you a visionary Product Leader who thrives on shaping big bets, elevating customer experiences, and steering high-impact product strategy? Do you get energised by solving complex problems at scale and defining how millions of consumers interact with a trusted digital brand? If so, this could … scaling digital platform is transforming how homeowners across the UK find trusted, value-driven solutions. With major investment, ambitious expansion plans and a renewed focus on best-in-class customer experience, they’re now hiring a Principal Product Manager to lead some of their most critical consumer journeys. This is a high-visibility role with significant influence, where you … facing products across web and app in fast-paced digital environments. Strategic depth - you’re comfortable defining vision, cutting through ambiguity, and aligning teams around clear, measurable outcomes. Deep customer insight - you naturally blend qualitative understanding with quantitative rigour to create experiences people love. A data-first, experimentation-led approach to continuous improvement and innovation. Exceptional communication and More ❯