26 to 50 of 70 Customer Insight Jobs in London

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

player-coach role”. You’ll own the full product marketing remit across all three domains, turning deep customer insight into sharp positioning, high-impact launches, and messaging that converts. You’ll be the connection between Product and Marketing and the person who makes sure our internal Sales … craft at Treatwell: coaching your team, raising the bar, and building a function that the rest of the business looks to for insight and direction. This is a senior role with real scope, shaping how a category-defining European platform tells its story, across markets, products, and audiences. ...

sectors such as utilities, telecommunications, financial services and the not for profit space. Their work focuses heavily on predictive modelling to improve marketing effectiveness, customer insight and engagement strategies at scale. The Role As a Data Scientist, you will be responsible for designing, building and refining models aligned … cases take ownership of projects end to end. Key responsibilities include: Building and training predictive models to solve real commercial problems, most commonly around customer behaviour and engagement. Leading data discovery sessions with client stakeholders to understand objectives, constraints and available data. Analysing large datasets to uncover patterns ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end‐to‐end product leadership, with a strong focus on customer retention and long‐term value creation. You will drive product‐led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention, expansion, and monetization. … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio‐level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product‐led growth by optimizing the full user journey, conversion funnels, retention loops, and unit economics ...

ship APIs and observability infrastructure. Working closely with our Data Scientists, you'll also build novel frontend components to visualise data and support customer insight and decision-making. The work is technically demanding. The threats we're defending against evolve weekly, and our roadmap moves with them. ...

platforms Structure content for discoverability and retrieval Track performance and continuously optimise content based on data Thought leadership & narrative development Translate product capabilities, customer insights, and market trends into clear, compelling narratives Develop strong points of view on the category and where it's going Partner with internal SMEs ...

evolving industries. About the role: The Head of Product will input into the Product vision, strategy, and lead the Product execution across Vixio’s Customer facing platform areas: Gaming Compliance, Payments Compliance, Financial Services and our AI powered workflow management tools.. This role is critical in aligning the product … Accountabilities Strategy & Road-map Own and clearly articulate product vision, strategy, and road-map across all four verticals Align product planning with strategic goals, customer insights, and commercial priorities Translate business objectives into prioritised, executable delivery outcomes Lead product governance: road-map reviews, OKR planning, go-to-market readiness ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

planning days, weeks, months or decades ahead.Wood Mackenzie Intelligence Connected**Wood Mackenzie Values*** Inclusive – we succeed together* Trusting – we choose to trust each other* Customer committed – we put customers at the heart of our decisions* Future Focused – we accelerate change* Curious – we turn knowledge into action**Role Purpose**Wood … will ensure we articulate the value of our products and data, including next generation AI workflow-based solutions, with clarity, commercial impact, and customer insight.This role is critical to driving our next phase of growth, requiring a leader with a deep understanding of the energy market ...

across internal tech teams, hardware providers, and third-party logistics partners — acting as the single point of accountability across all workstreams Using data and customer insight to validate decisions and make the call — not to justify a direction already chosen Building lightweight processes as you go — pragmatic, scalable … multi-party programmes together without formal authority, and your approach goes well beyond bringing data to a meeting Data-driven decision making, you use insight to validate direction and make the call, not to confirm what you already thought Comfort in ambiguity, you've operated in genuinely chaotic, early ...

deals (typically landing smaller and expanding quickly) Working closely with leadership and product to shape messaging, positioning, and GTM strategy Feeding back real customer insight to influence product development What We’re Looking For Proven experience in net new business sales (true hunting role) Strong track record ...

sourcing standards, and ongoing performance management. Establish and manage product testing protocols, inspections, and relationships with global test laboratories Drive continuous improvement through data, customer insights, and performance metrics. Lead root cause analysis and corrective actions for quality or safety issues. Identify and deliver ROI improvements through smarter processes ...

product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering, sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with … Accounts Receivable Automation solution. Translate product strategy into actionable product roadmaps. AI-Driven Product Development Integrate AI technologies to enhance product capabilities and customer experience. Stay updated with AI advancements and incorporate relevant innovations into the product. Market and Customer Insights Conduct market research and customer interviews ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights … skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You’ll Get 24 days annual leave (plus your birthday off!) → Increases by 1 day annually after 3 years ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping … transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.**What You’ll Be Doing:*** **Lead strategic solution design:** Partner with Sales to architect transformative, AI-powered customer experience ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Customer ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Customer ...

Capability leads, help build an FS AI business for PA. This will be achieved byleveraging deep expertise in AI and combine this with the insight, knowledge and resources already available within PA Consulting. Be instrumental in the execution of a go-to-market strategy to expand the firm … transformation, capitalising on emerging Agentic trends such as: Compliance Automation (KYC/AML/Regulatory Reporting) Fraud Detection and Prevention Autonomous Credit Risk Assessment Customer Service & Customer Journey Automation Trading, Treasury Automation Real-time monitoring and Operational Risk Management Manage and oversee engagements, deliver outstanding outcomes that will ...

deep understanding of learner behaviors and the ability to craft compelling product narratives that communicate Preply’s value and differentiation, ensuring positioning is insight‐led, globally scalable, and emotionally resonant. Go-to-Market & Lifecycle Strategy: Lead go‐to‐market (GTM) plans for new features and initiatives. Develop and execute … product marketing initiatives by closely coordinating with Brand, Growth, Product, CRM, Performance Marketing, SEO teams. Drive alignment between product launches, marketing campaigns, and customer insights to improve efficiency and consistency. Insights & Performance Measurement: Monitor and analyze campaign performance, integrating customer, market, and competitive insights to inform positioning ...

Data Steward Who We Are: With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which … naming conventions by reviewing, validating, and permitting records to be activated only when compliant with standards. Validate and remediate Salesforce records based on customer type, jurisdiction and request by maintaining the accuracy and completeness of compliance fields to adhere to applicable regulatory requirements, inclusive of contractual, customer credit ...

Rate is c£450 per day (Inside IR35). Key skills: Digital Marketing Expertise: Strong experience across paid media channels, CRM/email marketing, customer segmentation, and marketing automation platforms. Leadership & Coaching: Proven ability to lead, mentor, and develop teams while driving accountability and high performance. Analytical & Commercial Mindset … skills, with experience presenting strategy and performance to senior leadership. Brand & Campaign Management: Experience managing creative planning, agencies/freelancers, and delivering high-quality, customer-focused marketing campaigns. Responsibilities: Leadership & Team Management: Lead and develop the marketing team, providing coaching, direction, and performance management to build a high-performing ...

revenue growth of the Reusable Identity product family (Reusable KYC and Sumsub ID) by defining strategic positioning, leading GTM initiatives, and turning deep customer insights into measurable impact across the full funnel. What You Will Be Doing: Own positioning, messaging, and narrative for Reusable Identity solutions (Reusable … Sumsub ID), ensuring consistent communication across all customer touchpoints. Lead go-to-market strategy and execution for both B2B and B2C audiences, including new product launches and scalable launch processes. Drive growth and adoption by increasing Reusable KYC uptake among existing clients and accelerating direct end-user sign ...

looking for a Senior Product Manager to join its product team at a pivotal stage of growth. The company builds tools that power customer-facing teams — leveraging AI across workflows such as automation, communication, and productivity tooling — and operates in a fast-paced, highly iterative environment where product decisions … balance short-term delivery with long-term strategy. Work directly with customers through regular calls to deeply understand workflows, pain points, and opportunities. Translate customer insights, internal feedback, and technical documentation into clear product direction. Collaborate daily with engineering on sprint planning, stand-ups, ideation, and delivery. Conduct competitor ...