26 to 50 of 98 Customer Insight Jobs in London

lead the strategic roadmap aligned to business priorities CRM optimisation — Drive continuous improvement of processes, workflows, and automation to increase efficiency and adoption Customer insight — Leverage CRM data to generate actionable insights that inform business development, marketing, and customer experience Cross-functional delivery — Manage digital projects across ...

This is an opportunity to join an analytics team within a leading data-led marketing environment. The role offers strong exposure to digital performance, customer insight, and end-to-end campaign measurement, with clear impact on client strategy and business outcomes. The Company They are a global consultancy … style organisation operating at the intersection of data, technology and marketing. Their work focuses on delivering measurable impact through customer-centric insights and advanced analytics. With a strong agency and consulting heritage, they partner with major brands to transform marketing effectiveness and customer experience. They foster an inclusive ...

someone who thrives in a fast-moving digital environment and enjoys combining trading, merchandising and data-driven decision-making to optimise the online customer journey. Working across multiple product categories across clothing and GM, you'll play a key role in driving online sales, improving conversion and delivering … presented effectively, campaigns are executed seamlessly and commercial opportunities are maximised. Working closely with Buying, Marketing, Ecommerce, Operations and Digital teams, you'll use customer insight and performance data to improve trading performance, optimise product visibility and enhance the overall customer experience. Key Responsibilities Monitor and analyse ...

annuities proposition. This is a high-profile position within a major digital transformation programme, focused on creating market-leading digital experiences that improve customer outcomes, drive commercial value and support long-term business growth. Working at the intersection of customer needs, commercial objectives and technology delivery, you will … customers and the business. This is a pure Senior Digital Product Manager/Senior Digital Product Owner ideal for someone with extensive experience delivering customer-facing digital products within financial services and a strong understanding of pensions, retirement or wealth management products. Key Responsibilities Product Ownership & Vision Define ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine … cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards ...

lead this transformation. This is a commercial product leadership role, responsible for the product vision and delivery, and for turning innovation into measurable customer value and durable revenue growth. The successful candidate will bring strong product delivery and go to market experience launching SaaS and AI enabled products, leadership … high-performing teams, and the ability to build alignment between Product, Engineering, Revenue, Customer Success, and Marketing around roadmap priorities. Key Responsibilities Set Product Strategy and Roadmap Define and track product success metrics tied to revenue growth, retention, and adoption - beyond delivery. Deliver high-performing software for an enterprise ...

shape a product used daily by customers, working closely with engineering and design teams to deliver seamless user experiences. You'll combine product strategy, customer insight, and data-driven decision-making to drive engagement, growth, and satisfaction. Key Responsibilities Own the roadmap and backlog for a customer … deliver high-quality releases Optimise product development processes and ways of working Leverage emerging technologies and AI tools to improve product delivery Drive customer-centric product decisions that improve engagement and retention What We're Looking For 2-4 years' experience in mobile product management Experience working on high ...

they can be leveraged to drive client acquisition, engagement and retention at scale. Experience defining and executing digital product strategies that combine customer insight, behavioural analytics, data and AI to optimise digital journeys, improve conversion and engagement metrics, and deliver differentiated client experiences across global markets. Experience driving ...

join a growing Analytics & Data Science team, supporting a high-impact Retail Media function . This role is focused on leveraging first-party customer data to drive audience strategy, campaign performance, and measurable commercial outcomes. You'll partner closely with Retail Media, CRM, and Loyalty teams to design … evaluate customer-led activation, ensuring campaigns are effective, scalable, and deliver clear value to both the business and external partners. Key Responsibilities: Build, refine and activate customer audiences and segments for Retail Media campaigns Deliver detailed analysis on campaign performance , including ROI, incrementality and uplift Produce post-campaign ...

predictive models, solving real-world business problems, and working directly with clients. The Role You'll work on a variety of projects focused on customer insight, marketing effectiveness and predictive modelling. Typical work includes propensity modelling, customer segmentation, risk analysis and scorecard development. You'll collaborate with … optimise models, and present recommendations to stakeholders. What You'll Be Doing Developing predictive and propensity models using Python Analysing large datasets to uncover customer insights Building and refining scorecards and statistical models Running data discovery workshops with stakeholders Presenting findings and recommendations to clients Producing reports, insights ...

pricing transformation within a fast-paced digital commerce environment. This is a hands-on, data-driven role for someone who can turn complex data, customer insight, and commercial performance into clear pricing decisions and measurable business impact. You'll sit at the intersection of commercial strategy, pricing, analytics ...

pricing transformation within a fast-paced digital commerce environment. This is a hands-on, data-driven role for someone who can turn complex data, customer insight, and commercial performance into clear pricing decisions and measurable business impact. You'll sit at the intersection of commercial strategy, pricing, analytics ...

Snowflake as the enterprise data platform. The role will work closely with Sales, CRM, Commercial and Business stakeholders to deliver improved reporting, analytics and customer insight through the integration of Salesforce and other enterprise systems. Location: London (Hybrid working) Contract Type: Contract (inside IR35) What ...

data and decision‐making platform for student accommodation in the UK. Our platform has supported more than 14 million students, and our data and insight products serve accommodation operators, investors, universities and advisors across the UK, with expansion underway into Europe and the US. We are a product … cross‐functional company. Our shared product and engineering backbone delivers both a consumer student platform and commercial data and insight products. We are currently completing a growth investment round to accelerate product development and international expansion. The Opportunity We are hiring a hands‐on Head of Product to shape ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...

will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring … Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products. Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional ...

management, and contribution margin. This role is ideal for someone who combines strategic thinking with exceptional execution, has strong commercial instincts, enjoys solving complex customer problems, and thrives in fast-paced environments with a high degree of ownership. You’ll work closely with Engineering, Data, Marketing, Operations, Risk & Compliance … measurable business outcomes. What You’ll Do Define the 3-year vision and 12-month strategy for the Business Investor proposition, grounded in SME customer needs, market opportunities, competitive dynamics, and regulatory requirements. Own the Business Investor proposition, including positioning, target customer segments, commercial strategy, and core value ...

channels to drive awareness, adoption, and engagement Skills & Experience: Strong experience across the full product marketing journey (end to end) Understanding across customer insight, product development and GTM strategy Industry experience within Fintech or regulatory industries Skilled in qualitative and quantitative customer research, with the ability ...

maintain a healthy sales pipeline through consistent prospecting activity * Work closely with senior leadership to develop and improve outreach strategies * Gather market feedback and customer insights to help shape messaging, positioning, and sales processes * Maintain accurate CRM records and pipeline updates What We're Looking For * 1+ year ...

healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role ...

acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel capabilities, we're creating new opportunities to innovate at scale and make a meaningful impact on the future ...

product strategy and execution. You’ll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization … company’s direction. What you’ll be doing Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle—from discovery ...

Select how often (in days) to receive an alert: Senior Manager, CRM Orchestration Department: Customer Resources City: London Location: GB INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers … sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE This is a pivotal role at the heart of Burberry’s customer transformation. With the successful migration to Braze and the implementation of HighTouch, the foundations are in place. The next chapter is about evolving from ...

Lead UX activities from discovery through to delivery. Conduct user research and usability testing. Create user journeys, wireframes, prototypes, and interaction designs. Turn customer insights and data into meaningful design decisions. Collaborate with cross-functional teams to define and deliver great user experiences. Champion user-centred design across ...