26 to 50 of 111 Customer Insight Jobs in London

product strategy for our web experience platform, leading the evolution of our technology to deliver a dynamic, resilient and increasingly personalised customer journey. Working across a complex ecosystem of teams and stakeholders, you’ll turn customer insight and commercial goals into impactful product outcomes that power … Your key accountabilities will include: Own and deliver the end-to-end product strategy and roadmap for Web Experience Enablement, balancing customer, commercial and technology priorities Translate customer needs, data insights and market trends into clear, prioritised product plans that drive measurable value Lead cross-functional collaboration across ...

unattended environments, with petroleum retail experience considered a strong advantage. Reporting to the Vice President of Hardware Product Management, you will evaluate market opportunities, customer needs, regulatory requirements, and technology trends to guide product investments from concept through launch and long‐term lifecycle management. Working closely with engineering, industrial … Ownership Define and own the global product vision, strategy, and roadmap for unattended and Petro hardware platforms. Evaluate new business opportunities through market analysis, customer feedback, competitive assessment, and technology trends. Optimize the hardware portfolio by balancing innovation, cost, regional requirements, and long‐term platform sustainability. Drive decisions ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

alignment with EMEA commercial direction. Collaborate closely with Solutions Engineering, Product, R&D, and Marketing to shape POCs, proposals, and competitive positioning. Feed customer insights back into the product roadmap and EMEA strategy. Maintain rigorous CRM discipline, accurate forecasting, and data‐driven pipeline management. Required Qualifications Bachelor's degree ...

lead, develop, and scale a team of Expansion Account Executives responsible for driving growth, adoption, and long term value within our existing mid market customer base (organisations typically under $1B in revenue). Your team will own upsell, cross sell, and renewal motions, ensuring customers expand successfully while maintaining … London office. What will I be doing: This role requires a leader who can build a high performing expansion engine—one that is insight driven, customer centric, and commercially disciplined. You will guide your team in identifying whitespace, deepening relationships, and aligning stakeholders around why to expand ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate : £neg DOE IR35 : Outside … Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent "look and feel ...

lead this transformation. This is a commercial product leadership role, responsible for the product vision and delivery, and for turning innovation into measurable customer value and durable revenue growth. The successful candidate will bring strong product delivery and go to market experience launching SaaS and AI enabled products, leadership … high-performing teams, and the ability to build alignment between Product, Engineering, Revenue, Customer Success, and Marketing around roadmap priorities. Key Responsibilities Set Product Strategy and Roadmap Define and track product success metrics tied to revenue growth, retention, and adoption - beyond delivery. Deliver high-performing software for an enterprise ...

Salary £? - per year Qualifications Proven experience designing and/or selecting secure, scalable, performant customer data solutions in a retail environment Understanding of data lake or lakehouse solutions and their role in customer data architecture Strong knowledge of analytics and reporting best practices for customer insights Familiarity … senior stakeholders Experience reviewing and approving designs produced by others, checking for architectural alignment and recommending changes where appropriate Experience designing Azure-based customer data solutions, including storage, transformation, metadata management, orchestration, lineage, and logging Understanding of machine learning and AI applications for customer personalisation Familiarity with capabilities ...

optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner … converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams ...

join a growing Analytics & Data Science team, supporting a high-impact Retail Media function . This role is focused on leveraging first-party customer data to drive audience strategy, campaign performance, and measurable commercial outcomes. You'll partner closely with Retail Media, CRM, and Loyalty teams to design … evaluate customer-led activation, ensuring campaigns are effective, scalable, and deliver clear value to both the business and external partners. Key Responsibilities: Build, refine and activate customer audiences and segments for Retail Media campaigns Deliver detailed analysis on campaign performance , including ROI, incrementality and uplift Produce post-campaign ...

player-coach role”. You’ll own the full product marketing remit across all three domains, turning deep customer insight into sharp positioning, high-impact launches, and messaging that converts. You’ll be the connection between Product and Marketing and the person who makes sure our internal Sales … craft at Treatwell: coaching your team, raising the bar, and building a function that the rest of the business looks to for insight and direction. This is a senior role with real scope, shaping how a category-defining European platform tells its story, across markets, products, and audiences. ...

Year Housing Heroes awards 2025 As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insight Journeys) and customers aligned to our Latimer development business. If you have hands-on technical work experience within a previous or current … been waiting for! We're looking for technically strong candidates with an ability to operate confidently within technical discussions and represent the customer/business alongside other Dynamics 365 technical specialists. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged ...

Customer Experience Optimisation Manager London (Hybrid) Up to 60k This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight, and innovation … drive measurable commercial outcomes. The Company They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative environment where cross ...

rigour to drive measurable business impact. Own regional positioning and messaging. Develop and steward the strategic positioning for E&A's core audiences and customer groups. Translate deep market intelligence and customer insight into differentiated narratives that drive adoption and preference with customers. Provide integrated campaign leadership … using AI tools everyday to accelerate research, sharpen briefs, test positioning, and scale execution. Exceptional positioning and messaging skills, able to move from raw insight to a sharp, differentiated narrative. Strong analytical foundation, comfortable interrogating unit economics, cohort data and funnel metrics to make sharper decisions. Proven ability ...

rigour to drive measurable business impact.* Own regional positioning and messaging. Develop and steward the strategic positioning for E&A's core audiences and customer groups. Translate deep market intelligence and customer insight into differentiated narratives that drive adoption and preference with customers.* Provide integrated campaign leadership. … this as a meaningful professional differentiator, not a trend to keep up with.* Exceptional positioning and messaging skills. You can move from raw insight to a sharp, differentiated narrative and know the difference between messaging that's technically accurate and messaging that actually works.* Strong analytical foundation. ...

data and decision‐making platform for student accommodation in the UK. Our platform has supported more than 14 million students, and our data and insight products serve accommodation operators, investors, universities and advisors across the UK, with expansion underway into Europe and the US. We are a product … cross‐functional company. Our shared product and engineering backbone delivers both a consumer student platform and commercial data and insight products. We are currently completing a growth investment round to accelerate product development and international expansion. The Opportunity We are hiring a hands‐on Head of Product to shape ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...

Role Overview As a Senior Product Designer, you will play a key role across two significant workstreams, shaping both customer‐facing and internal experiences that support an evolving aggregation and distribution strategy. You will lead discovery, influence product direction, and bring strong design leadership into cross‐functional teams. … operational tooling used across Trainline. Translate complex partner and carrier requirements into clear, developer‐ready design solutions that balance business goals, technical constraints, and customer needs. Deliver features across the Trainline Business suite and associated platforms, including areas such as seat maps, fare displays, carrier integrations, and operational workflows. ...

modern data platform initiatives, including real-time data capabilities Enable analytics and market teams to self-serve data more effectively Support use cases across customer insight, churn, ARPU, profitability, and network optimisation Communicate product updates, priorities, and roadmap progress to stakeholders Support incident management and platform-related administration ...

align on the subscriber acquisition‐to‐monetisation handoff — ensuring pricing, activation, and early retention are coherent end‐to‐end. Leverage data and customer insight to identify pricing opportunities, model willingness‐to‐pay, and validate hypotheses through rapid experimentation. Manage external providers and partners relevant to payments, billing infrastructure ...

acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel capabilities, we're creating new opportunities to innovate at scale and make a meaningful impact on the future ...

product strategy and execution. You’ll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization … company’s direction. What you’ll be doing Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle—from discovery ...