26 to 48 of 48 Customer Insight Jobs in London

intersection of AI, AdTech, and MarTech, with teams and customers across the UK, USA, and Europe. The product is built on deep consumer insight and complex data and we're looking for a Lead Product Designer/IC who will RAISE THE BAR for product design across the platform. … design leader without becoming a people manager. This role is about: Owning end-to-end product design across complex, data-heavy workflows Turning customer insight and AI-driven outputs into intuitive, usable experiences Partnering closely with product and engineering to influence what gets built and why Defining design ...

actionable insights. In this role, you’ll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you’ll ensure our teams have the data they … senior stakeholders, you’ll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

currently seeking a BA/Customer Journey manager (CJM) to work at a leading client of ours in their front office team This is a fantastic opportunity where you'll play a crucial role in product development by assisting the Product Owner (PO) and the feature teams in understanding … measuring and orchestrating Customer Journeys with a strong focus on technology. Alongside the Engineering teams, the CJM plays a key role in making sense of customer insights and factoring it into prioritisation approaches and design choices. The candidate must have a proven track record within financial markets ...

Central London Duration: 6 months (initial) Rate: £650-£750 per day (Inside IR35) Main Duties & Responsibilities Act as the key developer for a major Customer Insights programme, delivering Dynamics 365 and marketing expertise. Serve as technical lead for Dynamics 365 , providing expert advice on all aspects of Dynamics … . Understanding of MS licensing and SharePoint technologies. PowerShell scripting and Azure DevOps/GitHub experience (desirable). Essential Skills Strong Dynamics 365 experience- Customer Insights - Data & Journey and Dynamics 365 Sales . Knowledge of out-of-the-box CRM configuration and customization. Experience integrating Dynamics 365 with third ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role As a Customer Success Representative , you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

times What we’re looking for 4+ years’ experience developing solutions using: Power Apps (Model-driven) Power Automate Power BI Dynamics 365 (Sales, Customer Insights, Customer Service) Proven experience leading teams and mentoring junior developers Strong experience configuring and working with Microsoft Dataverse as part of enterprise solutions ...

engagement, conducting thorough user interviews, and rigorously testing features. You will champion good design and user experience by acting as the voice of the customer throughout our products and services. You'll support the continuous improvement of our products by owning and driving the user research process, working closely … with the product team to gather, analyse, and translate customer insights into actionable design improvements. Responsibilities KEY MEASURES: Customer feedback/satisfaction - NPS Website - Analytics & KPIs Success of user research initiatives Adoption of research-backed design changes SKILLS & EXPERIENCE: 5+ years of equivalent experience with a strong focus ...

initiatives that support the company’s next phase of ecommerce innovation. Partnering closely with engineering, data, and design teams, you’ll shape intelligent, frictionless customer journeys. As a strong customer advocate, you’ll balance insight-led decision-making with creative thinking to deliver mobile-first solutions that … mobile-first product initiatives. Work closely with data, engineering, and design partners to bring high-impact features from concept to launch. Use customer insights, behavioural data, and performance metrics to guide product decisions and continuous improvement. Make sharp prioritisation calls to maximise value for users while delivering meaningful commercial ...

regular updates on pipeline, performance, and forecasts so stakeholders stay aligned. Represent the company professionally at all times, helping strengthen our brand, reputation, and customer trust. Partner cross-functionally to surface customer feedback, flag potential issues, and support resolution when needed. The Impact You'll Have At CompanyCam … keeping healthy relationships with pipeline and forecasts accurate, and contributing insights, blockers, and ideas during weekly sales meetings. Strengthening cross-functional alignment by sharing customer insights with Sales Enablement, Marketing, and Product to refine messaging and roadmap priorities, supporting smooth post-sale handoffs by partnering with Customer Success ...

solution discussions Handle inbound inquiries and convert them into sales opportunities Follow up with existing customers to drive cross-sell and up-sell Address customer objections and clearly communicate value propositions Prepare pricing, proposals, and sales-related documentation Collaboration & Market Contribution Collaborate with internal teams to define and execute … effective sales strategies Transfer qualified opportunities to relevant stakeholders with complete and actionable information Provide market and customer insights based on direct prospect interactions Support marketing initiatives such as trade shows, events, and webinars when needed Brand & Professional Development Represent the company’s brand and positioning in all customer ...

client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis … success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider ...

work across the full lifecycle — from exploration and predictive modelling to deployment and automation — using modern cloud tooling to shape smarter pricing, retention, and customer insight. Alongside hands-on modelling, you’ll help strengthen MLOps practices and contribute to emerging AI initiatives, working closely with engineering and analytics teams …/CD, model monitoring, and working with tools like Azure ML or Fabric. Commercially minded communicator who can translate data into clear, actionable insight and work collaboratively with technical and non-technical stakeholders. ...

experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you'll do Partner with … Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate ...

experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you’ll do Partner with … Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate ...

deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers … teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales ...

deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers … teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales ...

define the roadmap, experiment with new AI features, and work closely with engineering and design to ship impactful releases that improve efficiency and customer experience. Key Responsibilities: Own and execute the roadmap from 0→1 to scalable growth Launch high-impact AI features (chat, document extraction, automation workflows) Translate … customer insights into data-driven product strategy Work hands-on with engineering and AI teams to prototype and iterate Define and track success metrics such as feature adoption, retention, and efficiency gains Key Details: Salary: ~£85,000 + equity Working Model: 4–5 days/week onsite (Central London ...

Handoffs – ≥ 90 % NPS on deals you scope. Key KPIs Results – ramped quota attainment. Pipeline – ~3× quota coverage. Activity – target discovery/demo sessions weekly. Customer Experience – ≥ 90 % NPS on your deals. What You'll Be Doing Lead portal audits; quantify revenue gaps and ROI. Co-sell with HubSpot … target net-new and expansion deals Craft proposals, quotes, SOWs; negotiate and close. Share customer insights with Product, Marketing, Delivery. Keep HubSpot CRM ≥ 95 % hygienic. About You 4 + yrs hands-on HubSpot (admin, RevOps, CSM, consultancy). Proven upsell/cross-sell or business-case experience. Eager ...

working with a leading organisation seeking an experienced Technical Lead to drive the architecture and delivery of their Dynamics 365 CE + Customer Insights – Journeys (Real-Time Marketing) platform. This is a hands-on technical leadership role with end-to-end ownership across solution architecture, integrations, compliance, and omnichannel … Design and implement event-driven architecture (real-time events, catalogues, custom ingestion) Define strategies for segmentation, audience updates, and profile unification Architect multi-branch customer journeys with advanced routing and exit logic Oversee custom channels (SMS, WhatsApp, Push) and delivery orchestration Lead complex integrations: Azure Functions, REST APIs, Service ...

define and drive enterprise-wide product vision for a leading GovTech organisation. This role unifies product direction across multiple markets and portfolios, translating customer insights, market intelligence, and business priorities into a cohesive strategic framework. The role partners closely with senior product, engineering, and commercial leaders to ensure measurable … Define and communicate the long-term product vision and enterprise-level strategy. Create a unified strategic framework across all product portfolios and markets. Translate customer needs, market trends, and competitive dynamics into actionable strategic guidance. Strategic Roadmap Planning Lead the company-wide strategic roadmap process. Collaborate with product leadership ...

error workflows. Lead and mentor a talented business development team. Coach and grow the team, instilling a consultative approach and passion for uncovering customer challenges. As the region grows, you'll help define the structure of their future sales and pre-sales teams and be a core part … measurable return on investment. Collaborate across our client's organisation. Working closely with their internal teams to refine messaging, leverage thought-leadership content, ensure customer churn is minimised and importantly feed customer insights back into product development. Champion our client's mission. Be the credible face at industry ...

Dynamics 365 CE Functional Consultant (Customer Insights Specialist) 3 Months - Outside IR35 - 100% remote We’re seeking an experienced Dynamics 365 CE Functional Consultant with deep expertise in Customer Insights to join a high-impact project. This role is perfect for someone who can hit the ground running … deliver exceptional results in a fast-paced environment. Key Responsibilities: Lead the functional design and implementation of D365 CE and Customer Insights solutions. Gather and translate business requirements into effective technical solutions. Configure and optimize Customer Insights for segmentation, analytics, and personalization. Collaborate with stakeholders to ensure seamless ...