26 to 50 of 165 Customer Insight Jobs in London

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

reconciling everything seamlessly in accounting software. This is a high-impact, multi-team leadership role across one of Wise Business's most important customer journeys. What you will do: Define the vision: Create and communicate a long-term strategy for multiple teams, making clear choices about where Wise should … workflow, where we should integrate and which customer problems matter most. Own measurable outcomes: Set the measures that show customers are succeeding - from setup effort and payment accuracy to on-time delivery, exception resolution and successful reconciliation - and hold teams accountable for moving them. Shape exceptional UX at scale ...

journeys that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts … technologists. The Interaction Design team works in collaboration with research, design, delivery, and technology professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services. This includes the production of design principles, standards, and guidance, and reusable UI/UX solutions that follow best practice ...

Head of Customer Success London/WFH to 100k Are you an experienced Customer Success Manager who would relish the opportunity to set up and establish a new Customer Success function for a scaling tech company? You could be progressing your career at a rapidly scaling technology … company that provides a fully managed IT service including cyber security. As Head of Customer Success you'll help the business to reorganise around global, problem focused teams and follow-the-sun coverage, Customer Success will become the function responsible for looking across the entire customer base ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

want from work, how their employer brand is perceived, and what they can do to attract the right talent. We combine technology, data and insight to give employer brand and talent leaders the evidence they need to make smarter decisions. We're already working with major household-name clients … small, ambitious team with a lot of room to grow, and we're looking for someone who can help us strengthen our customer relationships, grow our accounts and build a more scalable customer experience. See more at wisdomdata.ioWhat's this role all about? This is a founding Customer ...

James, Head of Customer Success at hx. I'm also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer … with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we're looking for someone to join us as we continue to grow. You'll work closely ...

proposition. Reporting to the Director of Product Marketing for Small Business, this role is ideal for someone who can turn complex innovation into clear customer value, challenge the status quo with bold thinking and bring deep empathy for the needs of small businesses and accountants. Youll … into a clear, compelling and commercially successful proposition. Youll define how the proposition meets the distinct needs of ICPs, shaping the positioning, messaging and customer experience. Working across Product, Commercial, Growth and regional teams, youll define the messaging and positioning of the proposition and lead the GTM strategy ...

proposition. Reporting to the Director of Product Marketing for Small Business, this role is ideal for someone who can turn complex innovation into clear customer value, challenge the status quo with bold thinking and bring deep empathy for the needs of small businesses and accountants. … clear, compelling and commercially successful proposition. You'll define how the proposition meets the distinct needs of ICPs, shaping the positioning, messaging and customer experience. Working across Product, Commercial, Growth and regional teams, you'll define the messaging and positioning of the proposition and lead the GTM strategy ...

proposition. Reporting to the Director of Product Marketing for Small Business, this role is ideal for someone who can turn complex innovation into clear customer value, challenge the status quo with bold thinking and bring deep empathy for the needs of small businesses and accountants. … clear, compelling and commercially successful proposition. You'll define how the proposition meets the distinct needs of ICPs, shaping the positioning, messaging and customer experience. Working across Product, Commercial, Growth and regional teams, you'll define the messaging and positioning of the proposition and lead the GTM strategy ...

seeking a Senior Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform to revolutionize how they build and deliver digital products. This is a senior individual contributor role within the AWS Specialists & Partners … Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI.Amazon Kiro is AWS's AI-powered platform that transforms how organizations build software, from requirements gathering and architecture design to code generation ...

first marketer. You should already be applying AI in your work and be able to demonstrate how you have used it to improve insight, targeting, personalisation, execution, productivity and marketing effectiveness. What you'll doDrive new-logo acquisitionMake new-logo acquisition a central focus of UK&I field marketing … opportunity requires greater personalisation. Understand priority buying groups and engage multiple relevant stakeholders across target organisations. Continuously refine programmes and targeting based on data, customer response and sales feedback. Deliver high-impact ABM and demand generationBuild and execute ABM programmes for priority prospects and strategic accounts. Develop relevant propositions ...

communicating the value of the Built Intelligence software. The Role Support go-to-market plans, launches and new product capabilities. Develop clear product positioning, customer messaging and value propositions. Create and coordinate launch communications, campaign themes, content, webinar subjects and customer stories. Support the growth of product awareness … usage and adoption through targeted campaigns and customer education. Equip Sales and Customer Success with product guides, competitor analysis, sales playbooks and market knowledge. Gather customer, sales, product usage and competitor insight to identify opportunities and inform decisions. The Person Experience in product marketing, B2B, SaaS ...

passionate about digital marketing, customer education and driving product adoption at scale? We’re working with a leading global technology business looking for an experienced Marketing Manager to lead partner education and scaled learning initiatives across the UK and international markets. This is an exciting opportunity to combine marketing … strategy, digital learning and customer insight to transform complex product capabilities, new launches and regulatory changes into engaging educational experiences that build confidence, drive product adoption and accelerate business growth. The role: You’ll take ownership of the partner education strategy, developing and delivering scalable, digital-first learning ...

each financial year. To achieve those targets, you will be expected to engage with Pre-sales, Commercial and any other relevant teams to deliver customer solutions that drive business outcomes. The Account Manager role involves identifying opportunities and working to sell into key accounts, creating tailored solutions that lead … cost-effective and profitable outcomes to satisfy customer requirements. KEY RESPONSIBILITIES Nurture and develop relationships with customers and vendors to drive organic growth and cross-sell. Understand the customer business and IT strategy to act as an ambassador internally for the customer. Manage customer requirements within Managed ...

entertainment organisation in Europe. As a Content Design Manager(internally known as Lead Content Designer), you'll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. … lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you'll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys ...

Digital Services & Enablement for a senior, internationally focused leadership opportunity. This is a strategic role for someone who can bring together digital technology, customer experience, systems and operational excellence to deliver meaningful improvements across a complex, large-scale organisation. The focus will be on building the capabilities, platforms … processes that make customer service smarter, more efficient and easier to access. Key areas of responsibility include: Developing and delivering a strategic digital services and enablement roadmap. Leading digital optimisation, customer systems, platforms and knowledge management. Driving customer journey improvements, self-service adoption and reduced customer ...

with our clients by helping them solve complex business problems with technology and culture as the differentiator. Thoughtworks.com is one of our most important customer-facing products, helping clients discover our expertise, explore evidence of our impact and take the next step with us. It also helps job seekers … assistants an accurate, trusted understanding of who we are and what we do. Today, fragmented ownership across Marketing limits our ability to deliver connected customer journeys, maintain consistent quality and continuously improve performance. We're looking for a Head of Product Design to change that. You'll lead Thoughtworks.com ...

Ireland. About you: You're someone who enjoys turning complex products into clear, simple stories that customers understand and act on. You use customer insight, feedback and data to help shape messaging, improve adoption and support successful go to market activity. You're comfortable working with different teams … close attention to detail and are always looking for ways to improve how products are positioned and communicated. Day-to-day, you will: Build customer personas and messaging frameworks that make products feel relevant, valuable and easy to understand. Create product marketing content such as sales enablement materials, presentations ...

media and digital media sector. Purpose of the roleThe Product Manager will own product direction for assigned products or product areas, translating market and customer insight into a clear roadmap, and driving execution from discovery through launch and iteration. You will act as the voice of the customer … make data‐driven decisions to maximise product impact. Key responsibilitiesDefine and communicate product vision, strategy and roadmaps aligned to business objectives. Gather and synthesise customer and market insight to identify opportunities and prioritise work. Work closely with engineering, design, data and commercial teams to deliver high‐quality releases ...

digital media sector. Purpose of the role The Product Manager will own product direction for assigned products or product areas, translating market and customer insight into a clear roadmap, and driving execution from discovery through launch and iteration. You will act as the voice of the customer … data driven decisions to maximise product impact. Key responsibilities Define and communicate product vision, strategy and roadmaps aligned to business objectives. Gather and synthesise customer and market insight to identify opportunities and prioritise work. Work closely with engineering, design, data and commercial teams to deliver high quality releases ...

Head of Marketing Strategy Corporate, the VP AI Growth & Partnerships, product leaders, commercial teams and Research Marketing, you will translated business priorities into customer-focused marketing activities and content that drives awareness, engagement, customer acquisition and commercial results. You will own the end-to-end delivery of marketing … skills, stakeholder management, commercial awareness and the ability to coordinate multiple teams and priorities in a matrix environment. Come and join a dynamic and customer-focused organisation where your contributions will directly impact client success and company growth! Role ResponsibilitiesLead marketing planning and program delivery Develop and execute integrated ...

business information company. Are you excited to shape AI-powered compliance solutions that help customers navigate an evolving regulatory landscape? Do you enjoy turning customer insights and data into product decisions that deliver measurable value and outstanding user experiences? About the Team Our Regulatory Compliance is a rapidly growing … platform deliver real impact. You will work closely with the Head of Product, engineering, data science, content, design, and commercial teams to gather customer insight, shape feature requirements, ensure successful delivery, and iterate based on data and feedback Responsibilities Analyse usage data, synthesise feedback from commercial teams ...

quality of product decisions across Wise Platform. Your mission: Set a clear product direction. Develop a compelling vision for your area, grounded in customer needs, partner insight and data. Translate it into a focused roadmap, with clear objectives and a considered view of what to build, improve … infrastructure and constraints. Work with Sales and Delivery to identify patterns across opportunities and turn those insights into product decisions. Make difficult choices. Balance customer value and commercial opportunity with technical complexity, regulatory requirements, risk and operational impact. Explain your decisions clearly and help teams move forward when priorities ...