26 to 50 of 291 Customer Insight Jobs in London

HVAC, Plumbing, and Electrical Services. Every home-service business operates differently. Clara combines thoughtful product design with AI agents that adapt to each customer’s workflows, so the software fits around the business rather than forcing the business into a standard way of working. Today, Clara answers calls … manages customer conversations. Our ambition is much bigger: to build an AI workforce that takes more of the administrative and growth work off the shoulders of millions of small business owners. The Role We’re hiring our first Product Marketing Manager to help determine where Clara has the strongest ...

adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment … doing Product vision, strategy and roadmap: Own and communicate the product vision, strategy and long‐term direction Align the product strategy with organisational objectives, customer needs, commercial priorities and the wider strategy. Define the target customer, value proposition, product principles and strategic outcomes. Develop and maintain an outcome ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

Hospitality product portfolio across EMEA.You will lead a high-performing, full-lifecycle Product Marketing team with an established mandate spanning the entire customer journey, from market insight and positioning through roadmap shaping, launch, adoption, expansion and retention, with clear accountability for commercial outcomes and revenue growth. Reporting … Hospitality product portfolio, aligning Product, Sales and Marketing around it while owning commercial outcomes. Drive go-to-market strategy across multiple products, customer segments and growth motions, ensuring the team delivers measurable commercial impact throughout the customer lifecycle. Team LeadershipLead, mentor and grow a team of four experienced ...

DescriptionThe Role: We are looking for a highly analytical and commercially minded Personalisation Audience Manager to lead the development, management, and optimisation of customer audiences across digital and marketing channels. This role will sit within the Personalisation function and play a critical role in scaling customer segmentation, audience … strategy, and cross-channel personalisation capabilities through data, process improvement, and AI-driven approaches. This is a highly collaborative role that combines customer insight, technical understanding, stakeholder management, and strategic thinking. Key Responsibilities: Manage day-to-day audience and segmentation requirements within the Customer Data Platform from ...

Altrincham Hybrid: 3 days in the office For this particular role, we will only consider applications from candidates who have experience delivering and developing customer-facing digital products or propositions within sectors such as travel, loyalty, e-commerce, marketplaces, subscriptions, fintech, consumer technology, digital services or other fast-paced … countries with premium travel and lifestyle experiences. As we continue to expand beyond the airport journey, we're looking for an entrepreneurial and customer-focused Product Manager to lead the development and growth of our Lifestyle proposition. This is an exciting opportunity to shape emerging product areas including eSIM ...

working. Serving enterprise organisations across multiple industries, the business has built a strong reputation for helping customers make better, data-informed decisions. As customer expectations evolve, the organisation is investing heavily in intelligent automation, advanced analytics and AI-driven experiences that simplify complex workflows and unlock new commercial opportunities. … competitive advantage. You'll be joining a collaborative environment where Product, Design, Engineering and Commercial teams work closely together, decisions are driven by customer insight and experimentation is actively encouraged. The Impact You'll Have As Principal Product Manager, you'll own a significant area of the product ...

decisions. Working in partnership with Product Managers who own the strategy, roadmap, and execution of individual product lines, this role brings a portfolio-wide customer, fraud-domain, and commercial lens to determine where Outseer can create the greatest customer and business value. The role does … market. The Commercial Product Management Director owns the strategic thread connecting product innovation to commercial success, ensuring capabilities entering the portfolio address clearly defined customer problems, have compelling and differentiated value propositions, are supported by validated use cases and evidence-based claims, and have the commercial assets required ...

best for you. Job DescriptionAbout the Role We are looking for an experienced Senior Product Manager to shape the strategy, development, and optimisation of customer-facing digital experiences that improve engagement, conversion, retention, loyalty, and overall customer satisfaction. As part of a cross-functional product organisation, you will … work closely with Engineering, Design, Brand, Operations, Data, Marketing, and Commercial teams to identify customer needs, simplify complex journeys, and deliver measurable business outcomes. Our Customer Experience team is focused on creating a more immersive, personalised shopping experience across key customer journeys and surfaces. It focuses ...

Senior UX Designer, you will combine strategic UX thinking with hands-on design craft, leading the end-to-end experience from research and insight through user flows, wireframes, prototypes and high-fidelity UI. You will help define global UX principles while ensuring experiences are grounded in customer needs … This is an opportunity to help set the UX standard for a growing global ecommerce business while remaining close to the craft and measurable customer experience. RESPONSIBILITIES UX Design & Delivery Lead the end-to-end UX design process, from discovery and research through user flows, wireframes, prototypes, high-fidelity ...

About the Role We are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long‐term value … trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra ...

+ Benefits An exciting opportunity has arisen for a CRO Manager to join a growing digital optimisation consultancy that combines experimentation, analytics, and customer insight to help clients improve digital performance. This role offers the chance to take ownership of client relationships, lead end-to-end experimentation programmes … contribute to the growth of a high-performing optimisation team. The Company They are a specialist digital optimisation consultancy focused on helping organisations improve customer experiences and conversion performance through data-driven decision making. Their expertise spans experimentation, analytics, user research, and digital strategy, enabling clients to make meaningful ...

Product Manager will lead the evolution of both the existing mobile and web platform and new product capabilities, ensuring the roadmap is commercially focused, customer-led and aligned to the wider company strategy. The role will work closely with engineering, compliance, operations, marketing, treasury and customer support teams … Product Manager will: Own the product strategy, vision and roadmap across the core digital money transfer platform Take ownership of the end-to-end customer journey across registration, KYC, payments, transfers and customer support Translate market, customer and business insight into a clear product direction aligned ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems … role for someone excited by the challenge of growing an established proposition at home while shaping how it succeeds in new markets; understanding local customer needs, refining the proposition, and helping build the foundations for Monzo to win internationally. Wealth is building the future of how people grow their ...

vary the days worked work compressed hours job share Directorate/Department Overview Nest is undergoing a transformation to use its data and insight to drive decision making, and Data, Analytics and Customer Insight is leading how we do it: putting our customers at the heart … millions. The directorate includes: Business Intelligence – starting with the data at source, delivering actionable data visualisations to make Nest’s data intuitive to understand Customer insight – putting our customers at the heart of Nest – understanding their needs through qual and quant research, surveys, and digital insight Data ...

transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands … problem-solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field ...

businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. You’ll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. You’ll combine commercial insight, technical expertise and hands … problem-solving across the entire customer journey – from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field ...

reconciling everything seamlessly in accounting software. This is a high-impact, multi-team leadership role across one of Wise Business's most important customer journeys. What you will do: Define the vision: Create and communicate a long-term strategy for multiple teams, making clear choices about where Wise should … workflow, where we should integrate and which customer problems matter most. Own measurable outcomes: Set the measures that show customers are succeeding - from setup effort and payment accuracy to on-time delivery, exception resolution and successful reconciliation - and hold teams accountable for moving them. Shape exceptional UX at scale ...

developed a product that is delivering real value to customers, the business is entering an exciting stage of growth. With strong investor backing, increasing customer adoption and significant market opportunity ahead, they are looking for a Technical Product Manager to help shape product development and support the next phase … shape the future direction of the platform. You'll be responsible for identifying opportunities, solving complex problems and ensuring product decisions are driven by customer insight, data and measurable outcomes. This role is ideal for someone who enjoys operating in ambiguity, taking ownership and helping build a business ...

developed a product that is delivering real value to customers, the business is entering an exciting stage of growth. With strong investor backing, increasing customer adoption and significant market opportunity ahead, they are looking for a Technical Product Manager to help shape product development and support the next phase … shape the future direction of the platform. You'll be responsible for identifying opportunities, solving complex problems and ensuring product decisions are driven by customer insight, data and measurable outcomes. This role is ideal for someone who enjoys operating in ambiguity, taking ownership and helping build a business ...

Senior Product Manager – Customer, Access & Identity Department: Product & Technology Employment Type: Full Time Location: London Reporting To: Group Product Director Description We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring … together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision ...

Role As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts. Working closely … with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive ...

chief commercial officer will play a central role in getting us there. You’ll join our executive leadership team and lead sales, account management, customer success and marketing. You’ll set our commercial strategy, build the organisation for our next stage of growth and stay close to the customers … matter most. You’ll also help shape Seccl’s wider direction, working closely with product, engineering, finance, operations, risk and compliance to make sure customer insight and commercial opportunity influence where we invest and what we build. What you’ll own Setting and delivering Seccl’s commercial strategy ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...