26 to 50 of 512 Customer Insight Jobs in London

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … product-market fit. We're embedded in squads with Product Managers, Data Scientists, Designers, User Researchers, and Sales, bringing the voice of the customer and market into what we build, how we position it, and how we take it to market. We own customer and market understanding, positioning ...

products, services and advice. The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance. Key Responsibilities: Leading the online healthcare customer experience roadmap across Superdrug.com … right product, content or service by symptom, condition or health need. Working with UX, product and technology teams to organise digital health journeys around customer needs Partnering with Category Trading to strengthen Own Brand visibility through PDPs, category landing pages, homepage merchandising, app journeys, comparison content, FAQs and trust ...

Role: Utilise advanced analytical techniques to understand customer behaviour, identify opportunities across acquisition, retention, loyalty and customer value, and turn data into recommendations that improve business decision-making.WHATS IN IT FOR YOU:40% staff discount plus friends & family discounts throughout the yearAccess to our reward platform for external … with the Retail Trust and Fashion & Textile Children's TrustWhat you’ll be doing:Data Mining: Use data mining techniques to combine multiple large customer, transaction, campaign and digital datasets into new data marts, analytical models and reusable insight assets.Descriptive Analytics: Interpret data and present findings to stakeholders ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This ...

Customer Analytics Manager | 12-Month FTC | Up to £70k | Hybrid A leading UK retail business is looking for a Customer Analytics Manager to join its established Customer Analytics function on a 12-month fixed-term contract. You'll be responsible for delivering customer insight across … areas including customer behaviour, segmentation, lifecycle, retention and customer value , helping the wider business make more informed, data-driven decisions. We're looking for someone with: Strong experience in customer analytics/customer insight Excellent SQL and analytical skills Experience with segmentation, regression, clustering ...

Marketing Team in UK as a Principal Product Marketing Manager. You will sit within the International Product Marketing team and translate market, product, and customer insight into durable, multi-year product strategy. This is a strategic leadership role responsible for shaping the go-to-market for our customers … with customers, shaping the bets that drive long-term competitive position and growthSharpen who we win and why: Use market and customer insight to evolve our understanding of the ideal customer, keeping our targeting and value proposition ahead of an evolving marketShape the roadmap at the strategic ...

About Our Client Our client is a product-led technology business developing digital services used by a large and diverse customer base. As the product function expands, they are looking for an experienced UX Researcher to strengthen customer insight and help shape future products. The Role … where required. Analyse findings and communicate actionable insights. Create research reports, journey maps and evidence-based recommendations. Build a research repository and improve how customer insight is shared. Champion user-centred decision-making across product teams. Skills & Experience Commercial UX Research, User Research or customer insight ...

Marketing Team in UK as a Principal Product Marketing Manager. You will sit within the International Product Marketing team and translate market, product, and customer insight into durable, multi-year product strategy. This is a strategic leadership role responsible for shaping the go-to-market for our customers … with customers, shaping the bets that drive long-term competitive position and growth Sharpen who we win and why: Use market and customer insight to evolve our understanding of the ideal customer, keeping our targeting and value proposition ahead of an evolving market Shape the roadmap ...

developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we move forward. Are you looking to play a role in the Data & Insight transformation journey of a successful and fast … biggest homewares brand, as we look to grow our talented Analytics team in order to achieve our mission to put data and insight at the heart of decision making across the business. At Dunelm, we want to become the most customer-obsessed homewares retailer, and Customer Analytics ...

HVAC, Plumbing, and Electrical Services. Every home-service business operates differently. Clara combines thoughtful product design with AI agents that adapt to each customer’s workflows, so the software fits around the business rather than forcing the business into a standard way of working. Today, Clara answers calls … manages customer conversations. Our ambition is much bigger: to build an AI workforce that takes more of the administrative and growth work off the shoulders of millions of small business owners. The Role We’re hiring our first Product Marketing Manager to help determine where Clara has the strongest ...

driving recovery and delivery across a diverse portfolio of data initiatives within a regulated environment. The Company They have experienced rapid growth in their customer base over recent years, creating a need to modernise and mature their enterprise data capabilities. Significant investment is being made across data platforms, governance … analytics, and reporting to support the next phase of growth. Data is a key strategic priority, with multiple transformation initiatives underway to improve customer insight, operational efficiency, and business decision-making. This role offers the opportunity to lead a high-profile programme that will shape the future direction ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

year Interim contract. This is a high-impact opportunity to take ownership of our CRM programme, strengthen the quality and automation of our customer communications, and improve commercial performance across our collection of individual hotels. Based at our corporate office in London Bridge, with occasional travel to our hotels … relationships and create long‐term value, while delivering commercial performance. Own the CRM communications strategy, campaign calendar and delivery plan, aligned to commercial priorities, customer needs and the Hand Picked Hotels brand. Plan, brief, create, build and deliver BAU email campaigns, working with internal and external partners as required. ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

looking for someone pragmatic, confident and focused on delivery. Someone who can turn customer understanding into action and make sure Research continues to have a meaningful impact on our customers and Moonpig’s growth Significant experience in UX, Product, Customer or Consumer Research within a digital or product … Strong project delivery skills, with a pragmatic and outcome-focused approach Excellent communication and stakeholder-management skills, including confidence working with senior leaders Strong customer focus and an ability to bring customer needs into business conversations and decisions Strong synthesis and storytelling skills, turning complex evidence into simple ...

Monterosa we're looking for a Customer Success Lead to join our team. Full-time · London or Liverpool About Us At Monterosa, we create powerful audience engagement experiences that connect some of the world’s biggest brands with their fans in real time. With over two decades of technical … with a growing international presence, we’re a collaborative, forward-thinking team passionate about building impactful digital products and delivering exceptional customer experiences. About the job As part of the Success and Support team, you will own the daily relationship with a portfolio of customers - understanding their goals translate ...

marketing capability as we expand our portfolio and bring new propositions to market. We're looking for a leader who can strengthen how customer, commercial and market insight shape growth decisions across the business. This is a global role, reporting to the Chief Product Officer. You'll lead … Product Marketing, Brand and Customer Marketing across our Decision Platform and Protection Platform businesses, helping us identify growth opportunities, bring new propositions to market and strengthen how we communicate value to customers. This role sits at the intersection of Product, Commercial and Marketing. You'll play an active role ...

warehouse automation opportunities in FMCG industries. Working across Sales, Marketing, Product Management and other key functions, the Industry Lead will bring together industry insight, customer needs and market opportunities to shape compelling propositions and targeted go-to-market initiatives. The role will also influence portfolio priorities. The role … follows: Develop and execute Körber’s global FMCG market strategy, maintaining a comprehensive view of priority sub-segments, target accounts, markets, industry trends, customer needs and the operational pressures driving investment in warehouse automation. Build and continuously refine Körber’s value proposition for the FMCG sector within Warehouse Automation. ...

warehouse automation opportunities in FMCG industries. Working across Sales, Marketing, Product Management and other key functions, the Industry Lead will bring together industry insight, customer needs and market opportunities to shape compelling propositions and targeted go-to-market initiatives. The role will also influence portfolio priorities. The role … Follows Develop and execute Körber’s global FMCG market strategy, maintaining a comprehensive view of priority sub‐segments, target accounts, markets, industry trends, customer needs and the operational pressures driving investment in warehouse automation. Build and continuously refine Körber’s value proposition for the FMCG sector within Warehouse Automation. ...

DescriptionWhy this role is important to us Our CRM team plays an important role in helping customers better manage their financial wellbeing. Using customer insight, data and creativity, you will deliver engaging and relevant communications that bring our products and services to life. By creating meaningful customer experiences across multiple touchpoints, you will help promote engagement, loyalty and long-term customer value. This is a hybrid role reporting into our Senior Customer Marketing Manager. Work that matters – What you'll do Develop and deliver CRM campaigns across email, SMS, push notifications and direct mail. ...

from resolving complex day-to-day issues to preparing customers for compensation cycles, performance reviews, year-end processes, and module launches. Working closely with Customer Success, Product, Engineering, and Implementation, you’ll ensure customers receive clear ownership, accurate guidance, and a consistently high-quality experience. What you will bring … turning technical findings into practical guidance for customers. You thrive in a busy environment where priorities can change quickly. You can balance multiple customer relationships and complex investigations without losing sight of quality, ownership, or communication. You’re naturally proactive - looking ahead to identify risks and opportunities rather than ...

About Arbolus Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology companies. About Arbolus Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants … access real, actionable, and differentiated customer insight on SaaS and technology companies. At the core of our platform is the world’s largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment, and a true strategic advantage ...

decisions. Working in partnership with Product Managers who own the strategy, roadmap, and execution of individual product lines, this role brings a portfolio-wide customer, fraud-domain, and commercial lens to determine where Outseer can create the greatest customer and business value. The role does … market. The Commercial Product Management Director owns the strategic thread connecting product innovation to commercial success, ensuring capabilities entering the portfolio address clearly defined customer problems, have compelling and differentiated value propositions, are supported by validated use cases and evidence-based claims, and have the commercial assets required ...

track their spending and earn loyalty rewards along the way. As we grow SumUp Consumer across new markets and features, we need sharp, reliable insight into how people discover, adopt and use the product — and how that behaviour translates into sustainable commercial growth. This includes understanding our acquisition funnel … improving activation and conversion, increasing customer value, and reducing churn. We're looking for a Product Data Analyst to join the Consumer tribe and become the analytical partner for SumUp Consumer. You'll work closely with Product Managers, Designers and Engineers, alongside our Analytics Engineering team, to understand customer ...