26 to 50 of 69 Customer Insight Jobs in London

bank or fintech can immediately understand why it matters to them/li li You've built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture/li/ul h3 What you will be doing …/h3 ul li Lead the definition of Flow's features, workflows, and data requirements - from customer discovery through to prioritization and post-launch measurement/li li Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done ...

modern data platform initiatives, including real-time data capabilities Enable analytics and market teams to self-serve data more effectively Support use cases across customer insight, churn, ARPU, profitability, and network optimisation Communicate product updates, priorities, and roadmap progress to stakeholders Support incident management and platform-related administration ...

modern data platform initiatives, including real-time data capabilities Enable analytics and market teams to self-serve data more effectively Support use cases across customer insight, churn, ARPU, profitability, and network optimisation Communicate product updates, priorities, and roadmap progress to stakeholders Support incident management and platform-related administration ...

complex SaaS platform. You will take ownership of key product areas end-to-end, from discovery through to delivery, helping to solve real customer problems in monitoring, policy, and intelligence. Operating in a post-acquisition environment, this role suits someone who thrives in ambiguity, moves quickly, and prioritises outcomes … over rigid process. The Role You will lead both strategy and execution across core product areas, combining customer insight, commercial awareness, and technical collaboration to deliver high-impact features. Key responsibilities include: Owning product areas end-to-end, from discovery through to launch and iteration Leading customer ...

role focused on new digital business and service development. The position is responsible for exploring and shaping new opportunities by combining technical feasibility, customer insight, and market potential. It offers a broad scope across early-stage concept development, validation, business case creation, and cross-functional project coordination. TYPE … development of new digital business opportunities, from exploration and validation through to internal recommendation and handover. Lead and support new business exploration projects Research customer needs, market trends, and business opportunities Develop early-stage concepts and test key assumptions Plan and drive PoC, MVP, pilot, or prototype activities Gather ...

history of building pipeline in green-field territory, not just inheriting a patch Familiarity selling to Heads of Design, Research, Accessibility, Digital, CX or Customer Insight, or genuine interest in learning that buyer Working knowledge of UK enterprise and public sector procurement, including frameworks like G-Cloud ...

decision-makers within target PSP, EMI, and digital bank accounts Act as a trusted advisor during deal cycles by providing market context and customer insight, helping shape value propositions and engagement strategies, and supporting complex, high-value opportunities from early-stage engagement through to close Relationship & Ecosystem Management ...

Drive real-time data and self-serve data initiatives Build business cases and shape commercially focused data solutions Focus areas include churn, profitability, and customer insight The Requirements Previous experience as a Data Product Manager Strong stakeholder management and communication skills Experience working with modern cloud data platforms ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

complex commercial and product requirements into scalable, maintainable analytics solutions. Support Product & Commercial Strategy Deliver reliable datasets and metrics that support growth initiatives, experimentation, customer insight, forecasting, and operational decision-making. What you’ll bring Previous experience leading or mentoring Analytics Engineers, Analytics Developers, or similar modern data ...

customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

Manager for a single delivery squad, responsible for owning the product backlog, shaping the delivery roadmap, and ensuring the squad delivers high value, compliant, customer centric outcomes. The focus is on translating wider domain or platform strategy into actionable work, prioritising effectively, and maintaining momentum through strong cross functional … squad's decision maker on priorities and trade offs, ensuring alignment with broader organisational goals while continuously improving the product using data, customer insight, and operational feedback. Requirements: ~8 years Product experience in FinTech, Challenger Banking or Digital Banking. Experience building new products in a 0-1 journey. ...

Manager for a single delivery squad, responsible for owning the product backlog, shaping the delivery roadmap, and ensuring the squad delivers high value, compliant, customer centric outcomes. The focus is on translating wider domain or platform strategy into actionable work, prioritising effectively, and maintaining momentum through strong cross functional … squad's decision maker on priorities and trade offs, ensuring alignment with broader organisational goals while continuously improving the product using data, customer insight, and operational feedback. Requirements: ~8 years Product experience in FinTech, Challenger Banking or Digital Banking. Experience building new products in a 0-1 journey. ...

across internal tech teams, hardware providers, and third-party logistics partners, acting as the single point of accountability across all workstreams Using data and customer insight to validate decisions and make the call, not to justify a direction already chosen Building lightweight processes as you go, pragmatic, scalable … multi-party programmes together without formal authority, and your approach goes well beyond bringing data to a meeting Data-driven decision making, you use insight to validate direction and make the call, not to confirm what you already thought Comfort in ambiguity, you've operated in genuinely chaotic, early ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer … data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau ...

pilots with technical teams. Drive conversion from pilot into long-term enterprise agreements. Work closely with leadership on strategic deals and key accounts. Feed customer insight back into product and go-to-market direction. What We Are Looking For: 4+ years experience in enterprise SaaS or AI sales ...

around a shared direction and making the case for design investment when it matters. Measuring what matters: You'll define success through meaningful outcomes - customer insights, business metrics, and design quality signals - and use those to continuously improve how your team works and what it delivers. About you Experienced ...

everywhere. More about our mission and what we offer . About the Role We're looking for an exceptional leader to drive world-class customer care for Wise's highest-value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence … ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption—all while keeping the customer at the heart of every decision. Key Responsibilities Commercial Excellence Transform service into a revenue engine through insight ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

measurable P&L impact across pricing, portfolio, and sales workflows Manage 1–2 junior hires as the team scales Work directly with founders Translate customer insight into product direction Split your time across customers, product, and internal leadership Within 12 months, you will fully own multiple enterprise accounts ...

automation and applications for the enterprise. We are looking for a candidate to lead this team as a product manager focusing on prioritizing requirements, customer centric and delivering solutions to maximize the investment in our global technology platforms. About the role A Product Manager takes ownership of overall product … portfolio success, focusing on understanding customer needs and identifying opportunities to significantly improve its experience. This role involves defining product strategy, crafting a compelling vision, and driving the product lifecycle from concept to launch and scaling. Collaboration is key, working closely with engineers, designers, and business partners to deliver ...

derive value from complex datasets at scal e.As a Lead Service & Product Designer, you'll play a pivotal role in shaping both the customer experience and the underlying service ecosystem. Working across product strategy, user research, service design, and UX, you'll help define how customers discover, access … stage of growth, where you'll influence product direction, establish best-practice design approaches, and help solve complex challenges around workflows, governance, and customer enablemen t. Role and Responsibiliti es Service Des ignLead the design of end-to-end customer journeys across the platform ecosys temMap, analyse ...

while clearing blockers and strengthening team health. Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times Build alignment across adjacent teams … identifying dependencies and creating shared strategies. Use customer insights, data, and deep market analysis across target expansion nations to inform product decisions and shape broader organizational strategy, identifying barriers and accelerators to international adoption. Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team ...

cloud – and ensures proposals are compelling, feasible, and outcome-oriented. The Data & AI Solution Specialist works closely with Data & AI Practice, Onsite teams and customer teams and client stakeholders to drive deal success and leading delivery teams for execution. Your responsibilities: Client Consulting & Opportunity Shaping: Lead workshops and consultations … stakeholders to uncover needs in areas like data modernization, advanced analytics, AI/ML, and regulatory compliance. Translate business objectives (e.g. enhanced customer insights, automation of processes, risk analytics) into well-defined Data & AI use cases and solution approaches. Solution Architecture & Design: Develop end-to-end cloud-native data ...