26 to 47 of 47 Customer Insight Jobs in London

Manage research plans and roadmaps, ensuring alignment with both short-term objectives and long-term strategic direction. Conduct generative and evaluative research to uncover customer insights, solve problems, and identify new opportunities. Deliver impactful research findings that synthesise qualitative and quantitative data, guiding product development and stakeholder engagement. Foster ...

segments. You will own the end-to-end campaign lifecycle, partnering closely with Product Marketing, Field Marketing, Digital Marketing, the Creative team, Business Development, Customer Success and Sales to deliver compelling buyer journeys that resonate with key decision-makers including CFOs, COOs, Managing Partners, Practice Leaders, Finance Directors … execute integrated campaign plans aligned to Unit4’s growth objectives within Professional & Business Services. Build audience-centric campaign strategies based on market trends, customer insights and competitive intelligence. Define campaign objectives, messaging frameworks, content requirements and success metrics. Create quarterly and annual campaign roadmaps aligned with business priorities ...

client is a customer data science company. London Full-time Hybrid About our client Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts … roadmap for our client platform the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth. About the Role We're looking for a Senior Client ...

client is a customer data science company. London | Full-time | Hybrid About our client Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts … roadmap for our client platform the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth. About the Role We're looking for a Senior Client ...

client is a customer data science company. London Full-time Hybrid About our client Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts … roadmap for our client platform the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth. About the Role We're looking for a Senior Client ...

CREATIVE STRATEGIST - AI & CREATOR ECONOMY Fully remote | Competitive salary + financial upside Know how to turn a customer insight into an ad people can't scroll past? This is your chance to make that skill central to a company's growth. I'm working with an ambitious … house production team to bring your ideas to life. That means you can follow an idea all the way through: uncover the insight, develop the angle, write the script, guide production and see what happens when it goes live. Then use the results to make the next campaign stronger. ...

product delivery. Location: Waterside (UB7 0GB) (2 days onsite) Contract Length: 3 months initially Pay - attractive daily rate (inside IR35) Key Responsibilities User Research & Insight Support research activities, usability testing, and discovery initiatives to understand customer needs and behaviours. Analyse research findings and translate insights into actionable design … recommendations. Collaborate with researchers, product teams, and stakeholders to validate assumptions and support evidence-based decision-making. Use customer feedback, behavioural data, and product metrics to inform design solutions. UX & Product Design Design end-to-end user journeys and digital experiences across multiple channels. Create information architecture, user flows ...

digital transformation consultancy. Company Description Our client has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring … requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust ...

business information company. Are you excited to shape AI-powered compliance solutions that help customers navigate an evolving regulatory landscape? Do you enjoy turning customer insights and data into product decisions that deliver measurable value and outstanding user experiences? About the Team Our Regulatory Compliance is a rapidly growing ...

strategic consulting, stakeholder management, and commercial leadership within a collaborative digital environment. The Company They are a specialist digital consultancy that delivers eCommerce and customer experience solutions for a range of brands. Their work combines strategy, technology, and design to create digital experiences that generate measurable commercial results. They … innovation, quality, and continuous improvement. The Role Lead and develop senior client relationships, acting as a trusted strategic advisor. Define commerce strategies that align customer needs with business objectives. Facilitate discovery sessions, workshops, and strategic planning activities. Identify opportunities for account growth and support commercial development. Collaborate with technology ...

seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant/Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The successful candidate will possess deep technical expertise across Dynamics 365, Power Platform, Azure and modern digital contact centre platforms … with experience integrating telephony, AI and omnichannel customer service capabilities. Key Responsibilities Lead the technical design and implementation of Dynamics 365 Contact Center and Dynamics 365 Customer Service solutions. Design end-to-end omnichannel customer engagement platforms incorporating voice, chat, digital messaging and self-service capabilities. Configure ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong understanding ...

brand: Shape compelling positioning, thought leadership and content that resonates with C-suite and enterprise decision-makers. Make an impact: Turn campaign performance, customer insights and analytics into measurable commercial results. Bring teams together: Partner closely with Sales, Product and Customer Success to sharpen go-to-market strategy … performing marketing team, championing new approaches and AI-enabled innovation. Amplify market presence: Lead strategic events, PR and communications to strengthen brand credibility and customer engagement. What you'll bring Significant senior B2B marketing experience (10 years plus), ideally within technology, telecommunications or media. You will be a hands ...

records and proactively manage your sales pipeline Sales & Account Acquisition Conduct product demonstrations and present the benefits of the platform to prospective clients Understand customer needs and recommend suitable solutions Handle objections confidently and follow up consistently throughout the sales process Achieve and exceed individual monthly sales targets Client … post-launch to maximise engagement and value Identify opportunities for account growth, renewals, and additional product adoption Continuous Improvement Provide feedback on market trends, customer insights, and sales performance Share customer objections and feedback to help shape future products and services Continuously develop sales skills and contribute ...

including France, Belgium, Germany, UK and the broader EU ViDA framework. The Head of eInvoicing Product Management lives at the intersection of product strategy, customer insights and engineering execution. The role will define and drive the strategic direction of Quadient’s eInvoicing product portfolio, including our PA/Peppol … categories in B2B SaaS,while leading a global team of product and product marketing leaders. The role partners closely with R&D, Marketing, Sales, Customer Success, Partners, to scale our eInvoicing business across France and the broader EU mandate markets. Strategic Responsibilities Define and communicate a compelling long‐term ...

major retail organisation and lead the next phase of a strategic data and insights platform , providing brands and suppliers with valuable commercial and customer insights. This is a high-profile role sitting across Product, Data, Digital and Commercial teams , with responsibility for shaping the product roadmap, establishing effective governance … ambiguity and translating data and commercial requirements into clear product priorities. Key Responsibilities Own, refine and prioritise the product roadmap , balancing commercial value, customer needs, dependencies and technical feasibility. Translate retailer, supplier and brand requirements into clear outcomes, epics and success measures. Own and prioritise the product backlog, working ...

refining delivery pipelines. Human-Centered Product Discovery Embed and reinforce a human-centered approach, obsessing over consumer needs to reimagine digital interactions. Translate deep customer research, analytics, and user testing into actionable product backlogs and design solutions. Define robust success metrics and customer-driven acceptance criteria to measure … APIs, data pipelines) and an ability to collaborate effectively with software engineers to unleash delivery. Data-Driven & Commercial Mindset: Demonstrated success using quantitative metrics, customer insights, and commercial thinking to guide roadmap prioritization. Influential Communication: Exceptional communication and partnership skills, with the ability to build trust, challenge status ...

inside out and enjoy helping colleagues solve problems, improve processes and make the most of their system. At Bromcom, we're looking for passionate, customer-focused professionals to join our Customer Success team. This is an opportunity to take your practical school experience and use it to support … local authorities using Bromcom MIS Supporting newly onboarded customers to ensure a successful transition to Bromcom Delivering advice and best practice guidance tailored to customer needs Conducting system health checks and proactive reviews to help customers maximise value from their investment Providing guidance on setup, configuration, reporting and system ...

underlying infrastructure. Why we need this role As a Global Enterprise Account Executive, you will be responsible for driving growth and strategic customer engagement across a portfolio of 6-8 large multinational enterprise customers. Operating as the executive owner of these relationships, you will develop and execute global account … strategies that align Colt's solutions with customers' international business priorities. This is a growth-focused role with responsibility for achieving revenue targets through customer retention, cross-sell and upsell opportunities across Colt's full portfolio. Success requires building trusted relationships with senior stakeholders, identifying new opportunities across global ...

underlying infrastructure. Why we need this role As a Global Enterprise Account Executive, you will be responsible for driving growth and strategic customer engagement across a portfolio of 6-8 large multinational enterprise customers. Operating as the executive owner of these relationships, you will develop and execute global account … strategies that align Colt's solutions with customers' international business priorities. This is a growth-focused role with responsibility for achieving revenue targets through customer retention, cross-sell and upsell opportunities across Colt's full portfolio. Success requires building trusted relationships with senior stakeholders, identifying new opportunities across global ...

develop a team of Account Executives selling SaaS solutions across the UK and US. Own and deliver monthly new business revenue targets. Join customer demos, presentations and commercial negotiations to help close strategic opportunities. Coach reps through live deals using call reviews, pipeline analysis and structured feedback. Drive forecasting … cycle. Recruit, onboard and develop new Account Executives as the team grows. Leverage AI tools to improve sales productivity, coaching and prospecting. Partner with Customer Success, Marketing and Product to share customer insights and improve commercial performance. About You You'll bring: Proven experience leading a SaaS sales ...

develop a team of Account Executives selling SaaS solutions across the UK and US. Own and deliver monthly new business revenue targets. Join customer demos, presentations and commercial negotiations to help close strategic opportunities. Coach reps through live deals using call reviews, pipeline analysis and structured feedback. Drive forecasting … cycle. Recruit, onboard and develop new Account Executives as the team grows. Leverage AI tools to improve sales productivity, coaching and prospecting. Partner with Customer Success, Marketing and Product to share customer insights and improve commercial performance. About You You'll bring: Proven experience leading a SaaS sales ...