26 to 42 of 42 Customer Insight Jobs in London

thought leadership. You'll help establish AppFactor as the definitive platform for automated software maintenance and modernisation at scale. Connect the dots internally — Feed customer insight back into Product, enable the GTM team, and help Customer Success set up for a smooth handoff. … architecture, containers, Kubernetes, and DevOps practices. Modernisation experience a significant advantage. RFP ownership — Demonstrated experience leading the assembly of technical materials in response to customer RFIs and RFPs. Clear, compelling communicator — Able to create technical documentation, deliver training, and present complex concepts accessibly to both technical and business audiences ...

customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

across internal tech teams, hardware providers, and third-party logistics partners, acting as the single point of accountability across all workstreams Using data and customer insight to validate decisions and make the call, not to justify a direction already chosen Building lightweight processes as you go, pragmatic, scalable … multi-party programmes together without formal authority, and your approach goes well beyond bringing data to a meeting Data-driven decision making, you use insight to validate direction and make the call, not to confirm what you already thought Comfort in ambiguity, you've operated in genuinely chaotic, early ...

need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer … data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau ...

pilots with technical teams. Drive conversion from pilot into long-term enterprise agreements. Work closely with leadership on strategic deals and key accounts. Feed customer insight back into product and go-to-market direction. What We Are Looking For: 4+ years experience in enterprise SaaS or AI sales ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

derive value from complex datasets at scal e.As a Lead Service & Product Designer, you'll play a pivotal role in shaping both the customer experience and the underlying service ecosystem. Working across product strategy, user research, service design, and UX, you'll help define how customers discover, access … stage of growth, where you'll influence product direction, establish best-practice design approaches, and help solve complex challenges around workflows, governance, and customer enablemen t. Role and Responsibiliti es Service Des ignLead the design of end-to-end customer journeys across the platform ecosys temMap, analyse ...

while clearing blockers and strengthening team health. Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times Build alignment across adjacent teams … identifying dependencies and creating shared strategies. Use customer insights, data, and deep market analysis across target expansion nations to inform product decisions and shape broader organizational strategy, identifying barriers and accelerators to international adoption. Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team ...

first external funding round to support the next phase of product development and clinical partnerships. The Role We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus … this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform. A secondary part of the role involves ...

organisations. Leeds - Hybrid with UK travel £110k-£120k The company A global data and analytics business with deep expertise across risk, fraud, identity, and customer insight. The consulting arm is expanding, building out a full end-to-end advisory capability combining analytics, data, and commercial strategy. Where … approach, execution, and impact Lead multi-workstream programmes and manage delivery teams Analytics solutioning Shape analytical approaches across modelling, experimentation, and data strategy Translate insight into tangible business outcomes across growth, risk, pricing, and customer experience Commercial & business growth Lead proposals, pitches, and statement-of-work development ...

purpose: As a Solutions Engineer, you will play a pivotal role in the success of Becrypt, bridging the gap between technical delivery and customer satisfaction. You will be the key technical point of contact for customers throughout the engagement. The role involves collaborating with customers and partners to design … implement, and optimise solutions, while also providing training and consultancy, and support. Your feedback and customer insights will contribute to the product development lifecycle, ensuring our suite of products are continuously meeting the customer and market demands. We are looking for a proactive self-starter who thrives ...

Maintain clear understanding of global compliance frameworks, GRC workflows, and how regulations vary across jurisdictions and verticals (Payments, Financial Services, Gambling). Gather frontline customer insights on integration challenges, technical gaps, and product priorities. Feed this directly to Product and Engineering teams. Ensure smooth technical handover to implementation teams. … into clear business value for buyers. Equally comfortable with engineers on architecture or executives on strategy. Communication is crisp, credible, and focused on solving customer problems. Problem Solving & Systems Thinking: Natural builder mindset. Analyse complex issues, improve processes, thrive without rigid playbooks. Comfortable operating in scale-up environments where ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

with regional leadership teams, you will convert market requirements into effective platform enhancements, ensuring a strong product offering, attractive value proposition, and an outstanding customer journey. The business is for a 1PL e-commerce platform. Their advanced technology offers fast and reliable delivery services. With 1st class, supply chain … pricing, promotions, and logistics solutions. Partner with regional and country leadership teams to identify growth opportunities and translate them into product initiatives. Leverage data, customer insights, and experimentation to optimise performance and drive continuous improvement. Lead, mentor, and develop a high-performing product team, fostering excellence in execution ...

Role You’ll work closely with Product and Engineering to shape the end-to-end user experience across a modern B2B platform, balancing customer needs with commercial impact. Lead discovery, user research, and usability testing to uncover customer insights Design intuitive product experiences from wireframes through to polished ...

stock recommendations to keep customers active and expanding. Build AI-powered workflows to scale your ability to manage more accounts at higher quality. Feed customer insights back to product, operations, and supply to drive platform improvements. About you As Account Manager, you'll need: 2+ years in a commercial … Strong relationship skills across multiple channels, from WhatsApp to in-person. Self-motivated and commercially driven. You own your numbers. Experience in sales or customer success with revenue targets would be a bonus. Benefits As Account Manager, you can expect: £50k-£55k base salary 30% performance bonus, tied ...

purpose built to protect organisations from the full spectrum of cyber threats – integrating cutting edge technology with human centric pathways to deliver visibility, strategic insight, and decisive action. More than 42,000 businesses worldwide trust Mimecast to keep ahead of an ever evolving threat landscape./… Middle East, and Africa./p p This is not a pre sales or support role. You will operate at the intersection of customer success, executive advisory, and industry thought leadership, extending the Global Field CISO’s strategy into a region too diverse and commercially significant to be served ...