26 to 46 of 46 Customer Insight Jobs in London

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role As a Customer Success Representative , you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

teams understand exposure instantly. We have: Closed our seed round and are entering the next stage of growth Expanding the platform, engineering team and customer footprint Preparing for Series A with a focus on platform maturity and deeper integrations We’re hiring a Product Manager to partner closely with … Engineering, Intelligence and Client Engagement to drive the next phase of product maturity, scale and customer impact. Role Overview The Product Manager will own the product strategy for the Third-Party Intelligence Platform end-to-end. This is a senior, hands-on role responsible for shaping what we build ...

matters most is your ability to support users, drive engagement, and foster innovation. You'll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management and training delivery at CBRE. This position … Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use. Support content development for internal and client-facing materials. Customer Success Lead onboarding process using the Customer Success Programme framework. Gather information from accounts teams to identify needs, opportunities, goals, and KPIs. Develop ...

matters most is your ability to support users, drive engagement, and foster innovation. You'll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management and training delivery at CBRE. This position … Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use. Support content development for internal and client-facing materials. Customer Success Lead onboarding process using the Customer Success Programme framework. Gather information from accounts teams to identify needs, opportunities, goals, and KPIs. Develop ...

Senior Data Scientist - Customer Data Salary: £70,000 - £85,000 (DoE) Location: Hybrid - 2/3 days per week in a Central London office Job Reference: J13015 Full UK working rights required - no sponsorship available Immediate requirement - strong leadership and senior stakeholder skills We are seeking an experienced, passionate … highly motivated Senior Data Scientist to play a pivotal role in unlocking the value of customer data and shaping how it is used across the business. This is a senior, highly autonomous position, acting as the number two to the Director of Customer Data, where you will operate ...

maintain a healthy pipeline with consistent activity and forecasting accuracy. Product Expertise & Consultative Selling Deliver tailored product demos, presentations, and proposals based on customer use cases. Act as a trusted advisor - understanding client challenges and designing solutions that meet business objectives. Maintain deep product knowledge and stay updated … features, releases, and market positioning. Collaboration & Cross-Functional Work Work closely with Marketing to refine ICP, segmentation, and lead quality. Partner with Product and Customer Success to ensure seamless onboarding and customer experience. Provide customer insights to Product and leadership to help influence roadmap ...

engagement, conducting thorough user interviews, and rigorously testing features. You will champion good design and user experience by acting as the voice of the customer throughout our products and services. You'll support the continuous improvement of our products by owning and driving the user research process, working closely … with the product team to gather, analyse, and translate customer insights into actionable design improvements. Responsibilities KEY MEASURES: Customer feedback/satisfaction - NPS Website - Analytics & KPIs Success of user research initiatives Adoption of research-backed design changes SKILLS & EXPERIENCE: 5+ years of equivalent experience with a strong focus ...

human-centred design and strategic thinking to bring clarity to complex journeys across multiple channels, ensuring they feel coherent, inclusive and grounded in real customer insight.You’ll work closely with product, design, technology and proposition teams to embed evidence-based design and customer-led thinking into … business Strong understanding of end-to-end service design and use of relevant tools and best practices e.g. Figma, Adobe XD, Miro Familiarity with customer service platforms e.g. CRM systems and operational platforms Understanding of multi-channel service delivery and omnichannel customer experience A portfolio of work that ...

Seeking a commercially minded professional who has Microsoft Dynamics 365 Customer Insights - Journeys knowledge and insurance expertise. The ideal candidate will combine understanding of complex insurance sales or event management cycles with proficiency in Microsoft solutions (e.g. Dynamics 365) to drive conversations between client technical and marketing/commercial … with marketing/commercial and development teams to formulate requirements. Map complex user journeys. Partner with business development teams to enhance Microsoft Dynamics 365 Customer Insights utilisation and data-driven decision-making. Supports product innovation. ...

established Consumer Insights AdTech platform, build relationships with some of the world's leading enterprise companies and immerse yourself in the world of financial customer data and advertising! The Company: Over 500 global employees Stable, profitable, public company Clients the likes of Lloyds, Santander, Sky and Sainsburys Multi-award … winning, including Deloitte Fast 500 and Entrepreneur 360 Extensive benefits; bonus, insurance, shares etc The Role: The Customer Success Manager is integral to the success of the business, and will own a portfolio of well-known high-value accounts from day one. Report directly to the VP of Customer ...

cohesive, feedback loops are rapid, and every launch delivers clear, measurable business impact. Acting as the key connector between Product, Marketing, Sales, and Customer Success teams, they will ensure each product release is effectively communicated, rigorously measured, and widely adopted. Key Responsibilities Go-to-Market & Launch Execution Develop … major feature releases. Activate and align cross-functional teams across Product, Marketing, and Sales to deliver consistent execution, unified messaging, and quantifiable results. Adoption & Insight Loop Collaborate with Product Managers to define key success metrics (e.g., feature adoption rates, time-to-value, user satisfaction). Establish systematic processes ...

solution discussions Handle inbound inquiries and convert them into sales opportunities Follow up with existing customers to drive cross-sell and up-sell Address customer objections and clearly communicate value propositions Prepare pricing, proposals, and sales-related documentation Collaboration & Market Contribution Collaborate with internal teams to define and execute … effective sales strategies Transfer qualified opportunities to relevant stakeholders with complete and actionable information Provide market and customer insights based on direct prospect interactions Support marketing initiatives such as trade shows, events, and webinars when needed Brand & Professional Development Represent the company’s brand and positioning in all customer ...

client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis … success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider ...

experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you'll do Partner with … Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

budget. Oversee the execution of multiple projects and workstreams whilst ensuring alignment with the organisational strategy and with an understanding of the business sponsors customer priorities and experience requirements. Ensure viable and practical vendor, supplier and Nest plans are developed and agreed, and ensure ongoing monitoring is in place … Service and Experience Change Programme team is part of the Services and Solutions directorate with responsibilities covering technology, change management, operations, data, analytics and customer insights. The Service and Experience Change Programme team is responsible for delivering scheme related change by ensuring that technology, service, organisational and operational change ...

intersection of commercial strategy and technology, you’ll simplify complex systems, establish scalable foundations, and build a cohesive product ecosystem that strengthens customer lifetime value globally. Role responsibilities: Define and deliver the global roadmap for membership and loyalty products, aligning commercial priorities with technology capabilities. Set the vision, strategy … from concept to launch across multiple countries. Simplify legacy or fragmented systems, establish clear baselines, and build a scalable, future‐ready loyalty framework. Use customer insights, behavioural data, and performance metrics to inform product decisions and continuous improvement. Make clear prioritisation calls to balance user value, commercial impact ...

high-caliber, fast-growing team working at the center of the software supply chain. The environment combines technical excellence, strong collaboration, and meaningful customer impact, offering significant growth and career development for individuals who thrive in complex, customer-facing roles. The Role: We are seeking a Senior Solutions … technical win, and evidence of being able to clearly articulate the business and technical value of the platform. You will collaborate closely with Sales, Customer Success, and Product and Engineering teams to ensure successful customer outcomes and long-term adoption. Key Responsibilities: Work in the sales team ...

market leader behind the #1 developer tool in its category - trusted by 90% of the FTSE 500. With major investment into product expansion and customer growth, we’re scaling fast and looking for a high‐performing Senior SDR to help accelerate our next phase. The Role You’ll work … expansion opportunities, influence renewals, and generate qualified pipeline for the Account Executive team. You’ll be the front line of engagement - building relationships, understanding customer needs, and positioning the right solutions to grow revenue. What You’ll Do Proactively identify and qualify upsell/cross‐sell opportunities Partner closely ...

leader behind the #1 developer tool in its category, trusted by 90% of the FTSE 500. With new products launching and major investment in customer expansion, we’re growing fast - and we need a standout AE to help drive the next stage. The Role Manage and grow a warm … Drive renewals and reduce churn Grow accounts through targeted expansion plays Maintain a clean, accurate Salesforce pipeline Prioritise high‐impact opportunities Share customer insights to shape product direction What You Bring 2-3 years Sales experience Strong communication, negotiation, and objection handling Commercial instincts + excellent pipeline discipline Hybrid ...