26 to 50 of 406 Customer Insight Jobs in London

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Do you enjoy leading support teams that deliver exceptional customer service? Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve … part in ensuring client queries are handled effectively, customers are kept informed and feedback and support trends are used to continually improve the customer journey. What you’ll be doing In this role, you will: • Lead and develop the Client Support team, ensuring customers receive accurate, timely and helpful ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

exciting journey of growth and transformation – and we'd love you to be part of it. The opportunityWe're looking for a Customer Analytics & CRM Specialist, helping to shape the performance and growth of our B2C retail proposition.Supporting categories across the Avios Retail Domain, you'll use customer … products, to the right customers, at the right time.Working closely with our Retail Marketing & CRM Lead, you'll become the go-to expert for customer insight within Retail, partnering with Trading, Product, Engineering and Data teams to optimise customer journeys, improve personalisation and identify new commercial opportunities.This ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

assignment through to end 2027 and it can be based in the UK or Hong Kong. Ready to transform how HSBC turns customer insight into measurable outcomes? Why HSBC We are on a mission to unlock HSBC’s full potential. We’ll achieve this by becoming a simple … globally, putting customers at the heart of everything we do. You will join a dynamic and growing team dedicated to making that happen. The Customer and Culture team partner with the businesses to deeply understand our customers, earn their trust, and improve their experience. We work hand in hand ...

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … product-market fit. We're embedded in squads with Product Managers, Data Scientists, Designers, User Researchers, and Sales, bringing the voice of the customer and market into what we build, how we position it, and how we take it to market. We own customer and market understanding, positioning ...

Role: Utilise advanced analytical techniques to understand customer behaviour, identify opportunities across acquisition, retention, loyalty and customer value, and turn data into recommendations that improve business decision-making.WHATS IN IT FOR YOU:40% staff discount plus friends & family discounts throughout the yearAccess to our reward platform for external … with the Retail Trust and Fashion & Textile Children's TrustWhat you’ll be doing:Data Mining: Use data mining techniques to combine multiple large customer, transaction, campaign and digital datasets into new data marts, analytical models and reusable insight assets.Descriptive Analytics: Interpret data and present findings to stakeholders ...

years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building … your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect to develop ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This ...

senior product marketer who thrives in ambiguity and enjoys building strategy from the ground up. You’ll help define emerging categories, uncover customer problems worth solving, craft compelling narrative, and guide products from early marketing validation through scaled GTM execution. As the Senior Principal Product Marketing lead for this … portfolio, you'll partner closely with Product, Marketing, Sales, Customer Success, and executive stakeholders to define target audiences, sharpen positioning, influence roadmap decisions, and bring new products to market with clarity and impact.You will own product marketing across the full lifecycle: from market research, segmentation, and customer insight ...

HVAC, Plumbing, and Electrical Services. Every home-service business operates differently. Clara combines thoughtful product design with AI agents that adapt to each customer’s workflows, so the software fits around the business rather than forcing the business into a standard way of working. Today, Clara answers calls … manages customer conversations. Our ambition is much bigger: to build an AI workforce that takes more of the administrative and growth work off the shoulders of millions of small business owners. The Role We’re hiring our first Product Marketing Manager to help determine where Clara has the strongest ...

adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment … doing Product vision, strategy and roadmap: Own and communicate the product vision, strategy and long‐term direction Align the product strategy with organisational objectives, customer needs, commercial priorities and the wider strategy. Define the target customer, value proposition, product principles and strategic outcomes. Develop and maintain an outcome ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

Transformation Specialist - Product & ExperienceLocation: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through strategy, innovation, AI and transformation. The Role As a CX Transformation Specialist within Capco’s Product & Experience practice, you will help clients transform how they acquire, engage, serve … retain customers across the end-to-end customer lifecycle. Working alongside senior client stakeholders and multidisciplinary Capco teams, you’ll design customer-centric strategies, operating models and experiences that deliver measurable business and customer outcomes. From defining customer strategies and go-to-market approaches ...

DescriptionThe Role:We are looking for a highly analytical and commercially minded Personalisation Audience Manager to lead the development, management, and optimisation of customer audiences across digital and marketing channels.This role will sit within the Personalisation function and play a critical role in scaling customer segmentation, audience strategy … cross-channel personalisation capabilities through data, process improvement, and AI-driven approaches.This is a highly collaborative role that combines customer insight, technical understanding, stakeholder management, and strategic thinking.Key Responsibilities:Manage day-to-day audience and segmentation requirements within the Customer Data Platform from a business perspective.Own ...

Hospitality product portfolio across EMEA.You will lead a high-performing, full-lifecycle Product Marketing team with an established mandate spanning the entire customer journey, from market insight and positioning through roadmap shaping, launch, adoption, expansion and retention, with clear accountability for commercial outcomes and revenue growth. Reporting … Hospitality product portfolio, aligning Product, Sales and Marketing around it while owning commercial outcomes. Drive go-to-market strategy across multiple products, customer segments and growth motions, ensuring the team delivers measurable commercial impact throughout the customer lifecycle. Team LeadershipLead, mentor and grow a team of four experienced ...

Altrincham Hybrid: 3 days in the office For this particular role, we will only consider applications from candidates who have experience delivering and developing customer-facing digital products or propositions within sectors such as travel, loyalty, e-commerce, marketplaces, subscriptions, fintech, consumer technology, digital services or other fast-paced … countries with premium travel and lifestyle experiences. As we continue to expand beyond the airport journey, we're looking for an entrepreneurial and customer-focused Product Manager to lead the development and growth of our Lifestyle proposition. This is an exciting opportunity to shape emerging product areas including eSIM ...

working. Serving enterprise organisations across multiple industries, the business has built a strong reputation for helping customers make better, data-informed decisions. As customer expectations evolve, the organisation is investing heavily in intelligent automation, advanced analytics and AI-driven experiences that simplify complex workflows and unlock new commercial opportunities. … competitive advantage. You'll be joining a collaborative environment where Product, Design, Engineering and Commercial teams work closely together, decisions are driven by customer insight and experimentation is actively encouraged. The Impact You'll Have As Principal Product Manager, you'll own a significant area of the product ...

Hospitality product portfolio across EMEA.You will lead a high-performing, full-lifecycle Product Marketing team with an established mandate spanning the entire customer journey, from market insight and positioning through roadmap shaping, launch, adoption, expansion and retention, with clear accountability for commercial outcomes and revenue growth.Reporting … strategy for the Hospitality product portfolio, aligning Product, Sales and Marketing around it while owning commercial outcomes.Drive go-to-market strategy across multiple products, customer segments and growth motions, ensuring the team delivers measurable commercial impact throughout the customer lifecycle.Team LeadershipLead, mentor and grow a team of four ...

countries.Job DescriptionWhy this role is important to us Our CRM team plays an important role in helping customers better manage their financial wellbeing. Using customer insight, data and creativity, you will deliver engaging and relevant communications that bring our products and services to life. By creating meaningful customer experiences across multiple touchpoints, you will help promote engagement, loyalty and long-term customer value.This is a hybrid role reporting into our Senior Customer Marketing Manager.Work that matters – What you'll do Develop and deliver CRM campaigns across email, SMS, push notifications and direct mail.Create compelling customer ...

DescriptionWhy this role is important to us Our CRM team plays an important role in helping customers better manage their financial wellbeing. Using customer insight, data and creativity, you will deliver engaging and relevant communications that bring our products and services to life. By creating meaningful customer experiences across multiple touchpoints, you will help promote engagement, loyalty and long-term customer value. This is a hybrid role reporting into our Senior Customer Marketing Manager. Work that matters – What you'll do Develop and deliver CRM campaigns across email, SMS, push notifications and direct mail. ...

friends, track their spending and earn loyalty rewards along the way.As we grow SumUp Consumer across new markets and features, we need sharp, reliable insight into how people discover, adopt and use the product — and how that behaviour translates into sustainable commercial growth. This includes understanding our acquisition funnel … improving activation and conversion, increasing customer value, and reducing churn.We’re looking for a Product Data Analyst to join the Consumer tribe and become the analytical partner for SumUp Consumer. You’ll work closely with Product Managers, Designers and Engineers, alongside our Analytics Engineering team, to understand customer ...

decisions. Working in partnership with Product Managers who own the strategy, roadmap, and execution of individual product lines, this role brings a portfolio-wide customer, fraud-domain, and commercial lens to determine where Outseer can create the greatest customer and business value. The role does … market. The Commercial Product Management Director owns the strategic thread connecting product innovation to commercial success, ensuring capabilities entering the portfolio address clearly defined customer problems, have compelling and differentiated value propositions, are supported by validated use cases and evidence-based claims, and have the commercial assets required ...

combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.About the RoleWe are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. … This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain ...