26 to 50 of 76 Customer Insight Jobs in London

rigour to drive measurable business impact. Own regional positioning and messaging. Develop and steward the strategic positioning for E&A's core audiences and customer groups. Translate deep market intelligence and customer insight into differentiated narratives that drive adoption and preference with customers. Provide integrated campaign leadership. … this as a meaningful professional differentiator, not a trend to keep up with. Exceptional positioning and messaging skills. You can move from raw insight to a sharp, differentiated narrative and know the difference between messaging that's technically accurate and messaging that actually works. Strong analytical foundation. ...

data and decision‐making platform for student accommodation in the UK. Our platform has supported more than 14 million students, and our data and insight products serve accommodation operators, investors, universities and advisors across the UK, with expansion underway into Europe and the US. We are a product … cross‐functional company. Our shared product and engineering backbone delivers both a consumer student platform and commercial data and insight products. We are currently completing a growth investment round to accelerate product development and international expansion. The Opportunity We are hiring a hands‐on Head of Product to shape ...

join a growing Analytics & Data Science team, supporting a high-impact Retail Media function . This role is focused on leveraging first-party customer data to drive audience strategy, campaign performance, and measurable commercial outcomes. You'll partner closely with Retail Media, CRM, and Loyalty teams to design … evaluate customer-led activation, ensuring campaigns are effective, scalable, and deliver clear value to both the business and external partners. Key Responsibilities: Build, refine and activate customer audiences and segments for Retail Media campaigns Deliver detailed analysis on campaign performance , including ROI, incrementality and uplift Produce post-campaign ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...

modern data platform initiatives, including real-time data capabilities Enable analytics and market teams to self-serve data more effectively Support use cases across customer insight, churn, ARPU, profitability, and network optimisation Communicate product updates, priorities, and roadmap progress to stakeholders Support incident management and platform-related administration ...

acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel capabilities, we're creating new opportunities to innovate at scale and make a meaningful impact on the future ...

product strategy and execution. You’ll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization … company’s direction. What you’ll be doing Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle—from discovery ...

commercial impact of product decisions and report on product performance revenue, engagement measured by our north‐star metrics to business stakeholders and board level. Customer Focus - Consumers and Brands Maintain a deep understanding of Quantum's two customers, consumers seeking clarity and brands seeking reach, and ensure both perspectives … commercial team, build external brand partner relationships—diagnosing their needs, proposing solutions that fit within the product vision, and setting clear expectations. Run customer advisory sessions, co‐creation sessions, and structured research programmes; go beyond raw feedback to surface the insights that drive strategic decisions. Leadership Lead, coach ...

Excel for business reporting. The organisation is growing at 10% per year and needs scalable, modern data capabilities to support strategic decision‐making and customer insight. The Role As Head of Data & Analytics, you will lead our organisational data transformation while ensuring continuity of existing services. Your initial priority ...

Customer Experience Optimisation Manager Remote-first (UK) | 1-2 days a monthUp to £60,000 We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving … conversion, retention, and overall customer experience through experimentation, insight, and innovation. The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance. Key responsibilities include: Owning and optimising the full digital customer journey , with accountability ...

planning days, weeks, months or decades ahead.Wood Mackenzie Intelligence Connected**Wood Mackenzie Values*** Inclusive – we succeed together* Trusting – we choose to trust each other* Customer committed – we put customers at the heart of our decisions* Future Focused – we accelerate change* Curious – we turn knowledge into action**Role Purpose**Wood … will ensure we articulate the value of our products and data, including next generation AI workflow-based solutions, with clarity, commercial impact, and customer insight.This role is critical to driving our next phase of growth, requiring a leader with a deep understanding of the energy market ...

customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

audience: work closely with Sales, Segment leadership and Growth Marketing to define ICPs and build out personas and workflows for each of them, ensuring customer insights and activity feedback continually shape the narratives, segmentation and use‐case value propositions. Own the end‐to‐end development of persona‐based, vertical … aligned messaging frameworks, incorporating workflows, customer JTBD, challenges and value outcomes; embed WoodMac’s brand positioning and superpowers across all product lines, along with financial impact messaging. Support ARR growth by equipping Sales with strong product and data narratives, playbooks, Sales plays, objection handling, case studies, competitive intelligence ...

TECHNICAL CUSTOMER ENABLEMENT MANAGER ( AI & CYBER SECURITY ) Up to £90,000 + Benefits Hybrid Working SECURE has Strategically Partnered with a Multi-Award-Winning, Hyper-Growth Cyber Security SaaS Organisation at the forefront of Cyber Asset Management. Backed by highly significant Series A Funding Round, they Deliver Unified, Centralised … Technical CSM: You "Go Beyond" Relationship Management, getting Hands-On with the Product to Ensure Technical Success & Rapid Adoption. Perhaps you come from a Customer Enablement, Technical Training of Customer Success Background. The Content - Driven Builder: You Translate Dense Security Concepts into Engaging Multi-Channel Content, Comfortable Working ...

high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Qualifications 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.**Role Profile:**FTSE Russell is transforming our customer and colleague experiences by developing new platforms and tools that make it easier to launch and maintain our data and index products. As Senior … with internal customers of our platform and develop a strong understanding of external clients of the FTSE Russell Division.* Establish clear processes for gathering customer insights, writing requirements and defining success criteria.* Collaborate with technology, operations and commercial partners to ensure timely, complete, and accurate product builds.* Manage your ...

ecommerce brand into the ultimate personal gifting companion, we’re looking for a Director of Product (Ecommerce) to lead some of our most critical customer and platform experiences. This is a 12-month Fixed Term Contract, starting in early July 2026, with clear accountability for growth, customer outcomes … results. This role requires someone who can confidently engage with and influence senior leadership and C-suite level stakeholders - bringing strong product thinking, customer insight, and evidence-based recommendations to shape strategic decisions; whilst staying close enough to the detail to ensure teams are solving real customer ...

stock recommendations to keep customers active and expanding. Build AI-powered workflows to scale your ability to manage more accounts at higher quality. Feed customer insights back to product, operations, and supply to drive platform improvements. About you For both roles, you'll need: 2+ years in a commercial ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis … analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. ...

Strategist Hybrid 2/3 days onsite in London The Role You'll own the thinking behind your clients' CRM programmes, turning customer insight, data and business goals into focused briefs and strategic frameworks that drive effective creative and measurable outcomes. You'll define who we're talking ...

product vision and strategy. This strategic role demands expertise in product management and systems thinking, as you will work closely with teams to turn customer insights into actionable strategies. The ideal candidate will thrive in an autonomous and fast-paced environment, translating user behavior into impactful project outcomes. Join ...

around a shared direction and making the case for design investment when it matters. Measuring what matters: You'll define success through meaningful outcomes - customer insights, business metrics, and design quality signals - and use those to continuously improve how your team works and what it delivers. About you Experienced ...

Capability leads, help build an FS AI business for PA. This will be achieved byleveraging deep expertise in AI and combine this with the insight, knowledge and resources already available within PA Consulting. Be instrumental in the execution of a go-to-market strategy to expand the firm … transformation, capitalising on emerging Agentic trends such as: Compliance Automation (KYC/AML/Regulatory Reporting) Fraud Detection and Prevention Autonomous Credit Risk Assessment Customer Service & Customer Journey Automation Trading, Treasury Automation Real-time monitoring and Operational Risk Management Manage and oversee engagements, deliver outstanding outcomes that will ...

lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed … relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. Lead the DSE team's contribution ...

Genomics, Oil & Gas, and Financial Services - anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture. About the Senior Customer Success Manager position: Customers are the lifeblood of Qumulo. We are seeking … technical, results-driven Customer Success Manager (CSM) to drive the success of our enterprise customers and OEM/Channel partners. You will own the full customer lifecycle from onboarding and deployment to adoption, retention, and expansion, ensuring customers achieve measurable outcomes while building long-term, trusted relationships. Responsibilities ...