26 to 50 of 311 Customer Insight Jobs in London

founder-facing role at a fast-growing UK fundraising platform. The Customer Growth Manager will own the relationship with the company’s most important corporate customers, from onboarding through to retention, reactivation and growth, and will build the systems that make that possible at scale. The Company … next job is to make the experience around that product just as good. This is a chance to sit at the intersection of customer success, account management, commercial growth and operations, working directly alongside the founders. There is no detailed playbook. The person who joins will decide what good ...

About Arbolus Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology companies. About Arbolus Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants … access real, actionable, and differentiated customer insight on SaaS and technology companies. At the core of our platform is the world’s largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment, and a true strategic advantage ...

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high‐profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler ...

THIS IS A 12 MONTH FTC OPPORTUNITY About the role Join BT Business Transformation and play a key role in shaping the future of customer engagement across our B2B business. We're looking for a Product Manager to lead the roadmap for our Customer Data Platform … Marketing Technology capabilities, ensuring we continue to deliver smarter, more personalised and more effective customer experiences. Sitting within the Customer Engagement & Decisioning team, you'll work at the intersection of marketing, commercial strategy, data, technology and transformation. This is a highly visible role with significant influence across ...

Marketing Science London | Hybrid (3 days in office) | £60,000 - £75,000This is an excellent opportunity for a Senior Analyst to join a leading customer experience and marketing consultancy where data plays a central role in shaping customer engagement and business strategy. You will work across a variety … Company They are a specialist consultancy focused on helping organisations better understand their customers through data, analytics, and marketing science. Their analytics function combines customer insight, digital analytics, measurement, and data strategy to support smarter decision-making. The team operates in a collaborative, project-based environment and offers ...

technologies, including AI, can help us create more useful, personalised and effective experiences for customers. We want to move quickly from ideas to tested customer value. In this role, you will own the Quidco web experience and lead delivery of the next phase of our product vision. The strategic … direct ownership is the web team, you will influence the wider Quidco proposition and make sure web and app work together to deliver the customer experience we want to create. You will be Quidco's dedicated web Product Manager, supported by the Head of Product. This is a role ...

## Customer Success DirectorApply: London: Full time: Posted 12 Days Ago: REQ0526\\_0037334# **Who are we?**At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‐critical solutions across … strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.**About the Role**We are seeking a **Customer Success Director – Corporate Lending** to lead customer success outcomes across a portfolio of strategic customers using solutions including **Loan IQ, Trade, and Corporate ...

Design Manager, you'll lead product design across our digital products, combining hands-on design expertise with people leadership to shape intuitive, accessible and customer-centred experiences. Working closely with Product and Engineering, you'll guide design from discovery and research through to launch and continuous improvement, helping … DoingLead and develop a team of Product Designers, creating an environment where colleagues can grow, learn and perform at their best.Shape customer experiences across our digital products, ensuring solutions are intuitive, accessible and grounded in user needs.Work closely with Product Managers, Engineers and Business Development teams to turn customer ...

complex product capabilities and AI-enabled features into clear, benefit-led narratives that resonate with target buyers and users. Ensure consistent messaging across all customer-facing materials, channels and touchpoints. Partner with the Head of Product Marketing, Head of Product and Solutions Engineering to ensure messaging reflects validated customer insight and solution narratives. Develop product-specific messaging documents, value propositions and persona narratives for use across Sales and Marketing. Market & Competitive Intelligence Execute the market and competitive intelligence programme defined by the Head of Product Marketing: gathering, analysing and synthesising insight on a regular cadence. Conduct ...

Responsible for: No direct reports Based at: UK, hybrid. Expected to work from a Bell office at least two days per week, with customer travel as required. Scope: Strategic customer engagement, executive technology advisory, AI First adoption, market insight and roadmap feedback across Bell’s priority sectors. … technology direction, align business outcomes to innovation opportunities and accelerate adoption of Bell’s AI First portfolio. The role acts as the bridge between customer requirements, industry and market trends, Bell’s product roadmap and reusable intellectual property. Bell is particularly interested in candidates with deep expertise and market ...

tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience. The role As Head of Customer Success at Dyad, you will shape how GP practices and PCN groups experience BetterLetter, making sure every customer gets lasting value from … product and grows with us. As we expand, the role will increasingly focus on growing revenue within our customer base and building the team to support new markets.. You will lead a small Customer Success team: a CS Team Lead and two Customer Success Executives, with further ...

Role: Lead AI Solution Architect (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Role: Lead AI Solution Architect (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

operations to support business change and transformation initiatives. Understand operational processes including sales, ordering, stock management, replenishment, promotions, pricing, product management, supplier management and customer engagement. Analyse the impact of proposed changes across pubs, stores, branches, central functions and operational teams. Identify operational inefficiencies, manual processes, duplication and opportunities … needs into clear data requirements, definitions, business rules, KPIs and acceptance criteria. Identify opportunities to improve data quality, accessibility, consistency, governance and usability. CRM, Customer & Data Define business requirements for CRM and customer-facing capabilities. Analyse customer journeys, customer data and interactions across digital and physical ...

Executive Director of Corporate Resources, you will lead a diverse portfolio spanning ICT operations, cyber security, digital transformation, data and reporting, enterprise applications, customer technologies, digital inclusion and innovation programmes. About the Role lead the development and delivery of the council's Digital Strategy and overall approach to digital … technologies, including artificial intelligence oversee ICT operations, infrastructure, cyber security and technology investment promote data-led decision making through the effective use of analytics, insight and business intelligence lead major digital change programmes, ensuring strong governance, benefits realisation and successful delivery manage significant technology revenue and capital budgets while ...

flow of energy, making it affordable, accessible, and for the benefit of everyone. About the Role We're at a pivotal point in our customer experience transformation, and this role will have a real opportunity to shape how we support our customers for years to come. We're looking … both our customers and our teams. You’ll be responsible for: Own Product Requirements and Roadmap - You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives Shape and Refine the Product Backlog ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … product direction and work closely with Engineering to deliver solutions that create measurable impact. Youll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You’ll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You’ll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

Role: Customer AI Engineer Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Consultant (L9) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Role: Data Science Associate Manager (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Associate Manager (L8) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data‐led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

journeys that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts … technologists. The Interaction Design team works in collaboration with research, design, delivery, and technology professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services. This includes the production of design principles, standards, and guidance, and reusable UI/UX solutions that follow best practice ...

Location: DMGT HQ - High Street Kensington, London Position: Permanent About the Role We're looking for an Analytics Manager - Customer to lead analytics across acquisition and retention, helping us grow and optimise our subscriber base. This role sits within the Central Analytics team and works closely with Customer … reporting to uncover what drives acquisition, conversion, retention, and value, translating data into clear, actionable recommendations that shape business strategy. You will own the Customer analytics pillar end-to-end, helping to managing a team of analysts and ensuring that insight is delivered consistently, at pace, and with ...

planning Develop and execute an integrated Cyber marketing strategy aligned to business objectives, brand positioning, priority audiences and buyer journeys. Use market, competitor and customer insight to shape priorities, campaigns and investment decisions. 2. Strategic growth and account-based marketing Directly lead the Strategic Growth & Accounts stream, focusing … marketing effort on NCC Select and Focus & Growth accounts. Oversee ABM, executive programmes and relevant partner activity to support account penetration, opportunity acceleration and customer expansion. 3. Campaigns, content and demand generation Lead integrated campaigns and content programmes across services, verticals and regions to generate demand, nurture buyers ...

Senior Customer Success Specialist - Agentic SDLC, AWS Specialist and Partner Organization Job ID: 10544698 | AWS EMEA SARL (UK Branch) AWS is seeking a Senior Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform … revolutionize how they build and deliver digital products. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI. Amazon ...