26 to 50 of 250 Customer Insight Jobs in London

U. You'll be involved throughout the design process, from discovery and user research through to high-fidelity designs and supporting delivery using customer insight, data and creativity to solve real user problems. What we would like you to bring to the role....key experience, knowledge, skills & personal qualities … accessibility standards and inclusive design best practices. Knowledge of responsive and adaptive design across multiple devices and platforms. Understanding of how data and customer insight can inform design decisions. Awareness of current UX/UI trends, tools and emerging technologies. Skills & Personal Qualities Proficient in Figma for design ...

reconciling everything seamlessly in accounting software. This is a high-impact, multi-team leadership role across one of Wise Business's most important customer journeys. What you will do: Define the vision: Create and communicate a long-term strategy for multiple teams, making clear choices about where Wise should … workflow, where we should integrate and which customer problems matter most. Own measurable outcomes: Set the measures that show customers are succeeding - from setup effort and payment accuracy to on-time delivery, exception resolution and successful reconciliation - and hold teams accountable for moving them. Shape exceptional UX at scale ...

Role: Data Science Associate Manager (Customer)Team: Song AI & Data – AI & Modelling Craft, UK&ILocation: London/ManchesterCareer Level: Associate Manager (L8)We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology … imagination, technology and intelligence. Visit us at: The TeamWithin Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

journeys that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts … technologists. The Interaction Design team works in collaboration with research, design, delivery, and technology professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services. This includes the production of design principles, standards, and guidance, and reusable UI/UX solutions that follow best practice ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

Business Development activities across EMEA, demonstrating strong ownership and initiative as they collaborate with stakeholders to scale GTM outcomes across the region. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across … variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers across EMEA. ...

evidence to stop, change or accelerate investments. Build the product-level evidence required to continuously strengthen Nebula’s enterprise investment case. 4. Discovery & Platform Customer Insight Build continuous discovery into the operation of the design system. Your “customers” include designers and engineers, but also Product leaders, accessibility teams … platform opportunities before committing significant central-team capacity. Create feedback mechanisms that allow BU contributions and needs to flow back into Nebula. Turn qualitative customer insight and telemetry into roadmap decisions. The original Principal PM role’s strength in continuous discovery should stay; its purpose simply shifts from ...

Role & Details Data Science Associate Manager (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Associate Manager (L8) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer … with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely ...

Summary:**We’re looking for a Customer Care Manager to join our growing team. This role is perfect for a dynamic, driven professional who’s passionate about creating exceptional customer experiences and making a tangible impact across customer support, implementation, and shaping the product roadmap through customer insights. The ideal candidate brings a strong combination of project implementation experience, customer support expertise, and training capabilities, along with prior experience working within a software company. Success in this role depends on the ability to collaborate effectively with both internal teams and client stakeholders to meet project ...

sales leader: setting clear priorities, coaching the team in the field, raising the quality of execution and creating a culture of accountability, collaboration and customer focus. You will work closely with Solutions Engineering, Customer Success, Marketing, Partners, Professional Services, Product and executive leadership to deliver outcomes for customers … business. You will be accountable for Customer Acquisition, New ACV expansion, renewals and consumption within your territory. What you’ll do Set the UKI sales strategy, operating rhythm and priorities in line with company goals. Lead, coach and develop a team of enterprise Account Executives, creating clarity on expectations ...

intersection of Product, Sales, Technology, Alliances, and Marketing, ensuring that our solutions are effectively brought to market, differentiated from competitors, and aligned to customer needs. The successful candidate will be responsible for driving product adoption, generating demand, accelerating pipeline growth, and supporting revenue generation across both new and existing … market positioning, and ensure our products are communicated effectively to customers, partners, and prospects. Through compelling messaging, thought leadership, sales enablement, and market insight, the role will drive awareness, demand generation, product adoption, pipeline growth, and revenue performance. Responsibilities: Product Marketing & Go-to-Market Strategy: Own and execute ...

jointly responsible for a shared patch of five hyperscale customers. Your primary objective will be to maintain and build on existing relationships across that customer base to drive opportunity discovery, new business growth and protection of the embedded base. The role carries joint ownership of the full sales cycle … deliberately collaborative model. You and your counterpart carry a shared annual sales and churn quota across the patch, share full visibility of all customer communications, and co‐own account strategy. All sales and churn bookings across the patch are retired against the joint target. Responsibilities Account Management: Build ...

each financial year. To achieve those targets, you will be expected to engage with Pre-sales, Commercial and any other relevant teams to deliver customer solutions that drive business outcomes. The Account Manager role involves identifying opportunities and working to sell into key accounts, creating tailored solutions that lead … cost-effective and profitable outcomes to satisfy customer requirements. KEY RESPONSIBILITIES Nurture and develop relationships with customers and vendors to drive organic growth and cross-sell. Understand the customer business and IT strategy to act as an ambassador internally for the customer. Manage customer requirements within Managed ...

digital experiences across our health and beauty brands. As a UX Designer, you will own and manage the design of key customer journeys across web, mobile and app platforms, using customer insight, experimentation. You will create experiences that convert faster and retain longer. Working closely with Product … smile on our customers’ faces today and tomorrow. What You'll Be Doing Own the design and continuous improvement of key customer journeys across web, mobile and app experiences, creating intuitive and engaging experiences for customers whilst collaborating across multiple teams in the digital process. Create wireframes, user flows ...

entertainment organisation in Europe. As a Content Design Manager(internally known as Lead Content Designer), you'll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. … lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you'll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys ...

Senior Manager, Customer Success Management Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred … ground to the cloud. Our goal is to help organizations understand their assets, manage risk, and stay protected in real time. As Senior Manager, Customer Success , you will lead a team of Customer Success Managers who partner with customers to help them achieve meaningful business outcomes through ...

position with the Technology Delivery Team, a Product Owner for our data platforms. Starting with a focus on the development and optimisation of our Customer Data Platform, this role will then evolve to own the wider Enterprise Data Platform. As we mature as an organisation … data and technology, we are looking to support audience growth, customer insight, commercial performance and evidence-based decision making. This role will be a vital bridge across business strategy, data capability and technology delivery and will work collaboratively across key departments to champion a product-led approach. ...

best experience for finding, buying and owning a car. Quick facts Team: Product, leading our Product team and working daily with Engineering, Design, Customer Success and Commercial Product: The whole Driftrock platform across Capture, Convert and Connect, plus our internal tooling Reports to: CEO Direct reports: Our Product Manager … permanent Salary: £85,000 to £105,000, plus share options Start date: As soon as you're ready Why this role exists Driftrock powers customer acquisition for some of the world's biggest automotive brands and dealers, including BMW, BYD, Mercedes-Benz and Volvo. Since 2013 we've built ...

leadership for the app, translating company and digital priorities into a measurable roadmap with well‐framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product … Engineering and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care and other Product Managers to deliver coherent app experiences and make informed trade‐offs. As maternity cover, you will provide continuity ...

quality of product decisions across Wise Platform. Your mission: Set a clear product direction. Develop a compelling vision for your area, grounded in customer needs, partner insight and data. Translate it into a focused roadmap, with clear objectives and a considered view of what to build, improve … infrastructure and constraints. Work with Sales and Delivery to identify patterns across opportunities and turn those insights into product decisions. Make difficult choices. Balance customer value and commercial opportunity with technical complexity, regulatory requirements, risk and operational impact. Explain your decisions clearly and help teams move forward when priorities ...

engineering leaders. The role requires enough technical depth to evaluate architectural trade-offs and guide solution direction, while keeping the primary focus on customer value, commercial outcomes and long‐term business capability. Key responsibilities: Shape the architecture and evolution of API‐enabled data products and commercial platforms, ensuring they … support customer value, business outcomes, regulatory needs and long‐term scalability. Partner with product and business leaders to evaluate new commercial propositions, identify the capabilities required and define pragmatic paths from idea to operational service. Develop target‐state architectures, capability roadmaps and transition plans across business process, data, systems ...

strategies: Develop plans, priorities and forecasts for key European markets and translate company strategy into practical local action. Drive growth and conversion: Use data, customer insight and experimentation to improve acquisition, engagement, retention, conversion and monetization. Lead market expansion and localization: Identify opportunities, build scalable launch frameworks … delivery, measurement and iteration. Lead cross-functional teams: Align Product, Growth, Marketing, Brand, Partnerships, Finance, Research, Operations and Compliance around shared outcomes. Represent regional insight: Ensure European market and customer perspectives shape global roadmaps and decisions. Measure and scale impact: Define success metrics and determine when a successful ...

priorities, manage trade-offs, and ensure the tribe is set up to succeed. This role requires a blend of strategic thinking, deep market and customer understanding, and strong leadership. It reports to a Product Director or Senior Director. Responsibilities: Strategy and vision: Develop and communicate the product strategy … your tribe, aligned with company and platform goals. Lead market, customer, competitor and technology analysis to identify opportunities, risks and strategic bets for the tribe. Build alignment and secure buy-in for the tribe's strategy and roadmap with stakeholders and senior leaders, clearly presenting trade-offs on behalf ...