26 to 50 of 62 Customer Insight Jobs in London

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and … be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for … our customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and evolve More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and … be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for … our customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and evolve More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across (url removed), the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content … solutions, and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … experiences for our customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders More ❯

measurement and turning data into actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they need to measure performance and … journeys. Working closely with product and senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation: Build and maintain KPI … OKRs, ensuring progress is measured and communicated throughout the quarter. Experimentation: Support the design, implementation, and analysis of A/B and multivariate tests to validate ideas and optimise customer experiences. Exploratory Analysis: Carry out proactive and ad-hoc analysis across product areas, presenting findings and actionable recommendations. Data Governance: Support analytics implementation and tracking, ensuring tags are reliable More ❯

strategies to maximise usage, outcomes, and value.* Build strong relationships with stakeholders and executive sponsors across enterprise clients.* Identify opportunities for growth through upsell and cross-sell pathways.* Relay customer insights to product and leadership teams to shape future enhancements. About You * 5+ years in indirect tax, process improvement, or tax operations.* Strong understanding of indirect tax processes, technology More ❯

closely with design, engineering and analytics to build and manage a product backlog that enhances the scalable, configurable capabilities of the search form system. Shape product roadmap based on customer insights, data analysis, business demand and, critically, the inputs of internal consumers. Design and execute AB testing strategies that maximise learnings. Map customer journeys, document Jobs To Be … years with a Bachelors degree OR 12 years with a Masters degree in product management or related field Stakeholder management and negotiation skills Familiarity with UX design patterns and customer journey mapping Strong communication and listening skills Ability to prioritize effectively and manage competing demands Business acumen and ability to create compelling business cases Preferred: Familiarity with Jira and More ❯

design, engineering and analytics to build and manage a product backlog that enhances the scalable , configurable capa bilities of the search form system . Shape product roadmap based on customer insights , data analysis , b usiness demand and, critically, the inputs of internal consumers . Design and execute AB testing strategies that maximise learnings. Map customer journeys , document Jobs … a Bachelors degree OR 1 2 years with a Masters degree in product management or related field Sta keholder management and negotiation skills Familiarity with UX design patterns and customer journey mapping Strong communication and listening skills Ability to prioritize effectively and manage competing demands Business acumen and ability to create compelling business cases Preferred: Familiarity with Jira and More ❯

Director. Responsibilities Strategy and Vision: · Develop and communicate a product strategy for the tribe that aligns with the company's long-term vision and business goals. · Conduct comprehensive market, customer, competitor, and technology research to inform product decisions. · Secure buy-in for the product strategy from colleagues, stakeholders, and executive leadership. · Work with tribe PMs to guide translation of … strategic goals into actionable product backlogs, prioritizing features based on customer, commercial, and strategic value. Discovery: · Act as the accountable product lead on large cross functional discovery initiatives & projects. · Conduct discovery with clients to uncover potential problems and opportunities to tackle. · Engage with customers and colleagues to ideate new features and products to be developed. · Support product leadership to … other product managers, fostering a culture of continuous learning and improvement. What Success Looks Like · Successful delivery of strategic product roadmaps within the tribe that drive business value and customer satisfaction. · High adoption rates and positive feedback from customers and stakeholders. · Effective cross-functional collaboration leading to timely and high-quality product releases. · Demonstrated leadership in driving strategic initiatives More ❯

efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the APAC region, reflecting its unique market dynamics and customer needs. You'll play a pivotal role in building a best-in-class remittance payments platform … strategy. Ideate and pilot innovative ways of fulfilling our product mission. • Own the product/platform roadmap and continuously make priority decisions based on business cases, market, user, and customer impacts. Act as a steward of platform investments by identifying risks and managing total cost of ownership for any given capability. Establish market positioning objectives for complex products and … agent and driver of innovation. Role Requirements • 7–10 years of product management experience in financial services, preferably within payments, plus 5+ years managing teams. • Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy. • Undergraduate or graduate degree in business, engineering, or a related field. • Excellent leadership, communication, and stakeholder management skills. More ❯

Type: Permanent Role Overview : We are seeking an experienced Product Owner with strong expertise in contact centre platforms, ideally Zendesk, to lead the vision, strategy, and delivery of our customer service and support technology stack. This role will own the product roadmap for our contact centre solutions, driving enhancements that improve customer experience, operational efficiency, and agent productivity. … As the Product Owner, you will collaborate closely with engineering, operations, customer support, and external vendors to deliver scalable features and seamless integrations. You will act as the voice of the customer and the business, ensuring our platforms align with both short term operational needs and long term strategic goals. Key Responsibilities: Own and define the product roadmap … for contact centre tools, with a strong focus on Zendesk (Support, Guide, Talk, Chat, Messaging, etc.). Prioritise the backlog based on business value, impact, and customer insights. Translate business requirements into clear epics, user stories, and acceptance criteria. Ensure the product vision aligns with company goals and customer experience strategies. Contact Centre Platform Expertise Lead the design More ❯

have full UK right to work and be able to commute to central London three times per week. ABOUT THE BUSINESS This organisation is a well-established marketing and customer communications specialist supporting a range of high-profile public and commercial sector accounts. The team works on large-scale, data-rich programmes, helping clients understand customer behaviour, improve … programme with a uniquely rich dataset covering millions of UK households. The account is known internally as one of the most analytically demanding and rewarding, offering exposure to deep customer lifecycle analysis and large-scale operational reporting. THE TEAM You'll join a dedicated Marketing Science function made up of analysts, planners, and data specialists working collaboratively across reporting … forecasting, targeting, and customer insight. The immediate team consists of seven Analysts plus a dedicated Data Planner who translates analytical outputs into presentations and recommendations. This is a highly experienced analytics environment with access to wider technical specialists (c. 50 people) and opportunities for exposure to senior stakeholders. THE ROLE You will support ongoing analytical programmes and upcoming project More ❯

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and … about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture. Responsibilities: Own the sales experience while building and managing relationships with key decision-makers and executives Run complex sales cycles from initial contact to close Prospect … proposals, negotiate and close contracts Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers' needs Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience Own and hit your number Qualifications We Value: 5+ years of SaaS software sales experience at an enterprise level More ❯

ways to use intelligent data solutions, working alongside innovative thinkers and technical specialists to unlock the full potential of advanced analytics and automation. Principal Data Scientist Credit Risk and Customer Insights - We're also seeking a Principal Data Scientist with strong experience in debt and credit risk, ideally with a background in customer segmentation. In this role, you … ll help us better understand our customers, building models and insights that support fair, informed decisions and stronger customer relationships. Here's a taste of what you'll be doing: As a Principal Data Scientist, you'll combine deep technical expertise with a consultative, collaborative approach. Across these roles, you will: Lead data science projects from initial ideas through … through advanced analytics and data-driven insights Translate complex business requirements into practical models that directly influence commercial decisions Questions about this role? Reach out to Credit risk and Customer Insights Focus Support strategic decision-making around debt, credit risk and customer segmentation Build robust predictive models and propensity models to better understand our customers Partner with business More ❯

a dedicated Product Owner (handling technical execution), a design partner, and go-to-market stakeholders. This role spans discovery, design, delivery, and pre-sales. You'll be involved in customer-facing work like roadmap pitches, prospect demos, and feedback loops. You'll be both a strategist and a doer. You'll shape vision, validate ideas with users, manage escalations … validate concepts, research problems, and drive feature vision Collaborate with engineering leads and product owners during ideation and planning Triage escalations and provide strategic input on feature prioritization Run customer discovery, support pre-sales, and present roadmaps to clients and prospects Inform go-to-market planning and contribute to sales enablement and documentation Define and report on key product … KPIs, driving continuous improvement Champion customer needs internally and ensure excellent developer experience ESSENTIAL SKILLS The right candidate will possess at least the following skills: 3+ years of product management experience, with enterprise SaaS or platform products. Proven track record owning enterprise-grade SaaS products Strong technical fluency, comfortable discussing architecture, APIs, and scalability trade-offs. Ability to turn More ❯

brandtech group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, the data company was named by Deloitte as one of the fastest-growing … critical role in the delivery of fifty-five's strategic planning and thinking, based on deep understanding of the digital advertising ecosystem, and be highly proficient at generating actionable customer insights from analysis of consumers' digital footprints, with experience of mining search, social, advertising, demographic and on-site data. You will help 55 shape our proposition and service in … role in the delivery of fifty-five's strategic planning and thinking, based on a strong understanding of the digital advertising ecosystem, and be highly proficient at generating actionable customer insights from analysis of consumers' digital footprints, with knowledge of mining search, social, advertising, demographic and on-site data. Requirements 3-5 years Media Agency/Media Tech experience More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯