26 to 50 of 81 Customer Insight Jobs in London

household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing ...

compliance. Represent the organization at industry events and forums. Ensure AI solutions meet regulatory and ethical standards. Prototype and deploy AI models for forecasting, customer insights, underwriting, and fraud detection. Technical Responsibilities Design and manage agentic AI architectures and generative code systems. Oversee code reviews and maintain standards ...

compliance. Represent the organization at industry events and forums. Ensure AI solutions meet regulatory and ethical standards. Prototype and deploy AI models for forecasting, customer insights, underwriting, and fraud detection. Technical Responsibilities Design and manage agentic AI architectures and generative code systems. Oversee code reviews and maintain standards ...

overwhelmed by fragmented tools and outdated workflows across fraud detection, KYC, AML, and risk operations. This leads to inefficiency, regulatory exposure, and poor customer experience. We're solving this by building agentic, trustworthy AI systems that make compliance more accurate, faster, safer, and scalable. Backed by the Best Venture … edge cases, regulatory constraints, and technical specifications Deeply understand financial crime operations including KYC/KYB, AML transaction monitoring, fraud detection, sanctions screening, and Customer Risk Assessments Bridge the gap between compliance domain expertise and AI/ML capabilities, defining how agentic AI can revolutionize analyst workflows Work directly ...

stringent financial-sector regulatory, ethical, and governance standards. AI Model Deployment: Prototype, test, and deploy AI systems for use cases such as market forecasting, customer insights, automated underwriting, fraud detection, and anti-money laundering (AML). Key Technical & Design Responsibilities Agentic & Generative AI Architectures: Build, deploy, and manage agentic ...

stringent financial-sector regulatory, ethical, and governance standards. AI Model Deployment: Prototype, test, and deploy AI systems for use cases such as market forecasting, customer insights, automated underwriting, fraud detection, and anti-money laundering (AML). Key Technical & Design Responsibilities Agentic & Generative AI Architectures: Build, deploy, and manage agentic ...

D365 Functional Consultant on an initial 6 month contract with the option of extension thereafter. Responsibilities : Lead functional design and configuration for CIJ (customer insight journey) Real Time marketing Configure Real Time events, event triggers, and event-based conditions Build Real Time segments (behavioural, event-driven, attribute segments … Design customer journeys with branching logic (conditions, A/B splits, wait conditions, exit rules) Configure brand profiles, compliance profiles, consent centre, subscription centres Build email/SMS/WhatsApp templates with personalization & rules Define KPI tracking, journey analytics, reporting requirements Conduct requirement workshops, UAT, training & documentation Required Skills ...

intersection of AI, AdTech, and MarTech, with teams and customers across the UK, USA, and Europe. The product is built on deep consumer insight and complex data and we're looking for a Lead Product Designer/IC who will RAISE THE BAR for product design across the platform. … design leader without becoming a people manager. This role is about: Owning end-to-end product design across complex, data-heavy workflows Turning customer insight and AI-driven outputs into intuitive, usable experiences Partnering closely with product and engineering to influence what gets built and why Defining design ...

client, a large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead the end-to-end design and build of a multi-channel customer engagement and insights platform. This is a high-impact position … hands-on Lead MarTech Architect who excels in fast-paced delivery settings. This is a remote, 3 month contract inside IR35. Lead D365 Customer Insights Journeys & MarTech Architect Key Responsibilities: Architect and implement D365 Customer Insights Journeys as the central orchestration platform. Develop a data-driven engagement model ...

design and deliver modern, cloud-based CRM solutions. This role is ideal for a hands-on technical expert who enjoys building data-driven, customer engagement platforms using Microsoft's Power Platform, Azure, and AI capabilities. Key Responsibilities Design, develop, and optimize cloud-based solutions using Dynamics 365 modules including … Customer Insights, Customer Service, and Marketing Configure and extend Customer Insights for segmentation, data unification, and analytics Build and manage Power Automate workflows and Power Platform integrations Develop and customize solutions using C#, .NET, and Dataverse Integrate external systems using REST APIs and cloud services Build dashboards ...

design and deliver modern, cloud-based CRM solutions. This role is ideal for a hands-on technical expert who enjoys building data-driven, customer engagement platforms using Microsoft's Power Platform, Azure, and AI capabilities. Key Responsibilities Design, develop, and optimize cloud-based solutions using Dynamics 365 modules including … Customer Insights, Customer Service, and Marketing Configure and extend Customer Insights for segmentation, data unification, and analytics Build and manage Power Automate workflows and Power Platform integrations Develop and customize solutions using C#, .NET, and Dataverse Integrate external systems using REST APIs and cloud services Build dashboards ...

lead the digital transformation strategy across all brands. Technology Strategy & Leadership Develop and execute a cohesive group-wide technology strategy - modernising systems, processes, and customer-facing platforms. Serve as a member of the senior management team, contributing to overall strategy. Systems, Infrastructure & Operations Oversee all technology operations, including infrastructure … security of all systems across the group. Manage third-party technology partnerships, vendors, and outsourced services (budget and contracts) E-commerce, Retail Tech & Customer Experience Drive innovation across e-commerce platforms, POS systems, CRM, PIM, DAM, and omnichannel customer experiences. Evaluate and implement emerging technologies that enhance retail ...

lead the digital transformation strategy across all brands. Technology Strategy & Leadership Develop and execute a cohesive group-wide technology strategy - modernising systems, processes, and customer-facing platforms. Serve as a member of the senior management team, contributing to overall strategy. Systems, Infrastructure & Operations Oversee all technology operations, including infrastructure … security of all systems across the group. Manage third-party technology partnerships, vendors, and outsourced services (budget and contracts) E-commerce, Retail Tech & Customer Experience Drive innovation across e-commerce platforms, POS systems, CRM, PIM, DAM, and omnichannel customer experiences. Evaluate and implement emerging technologies that enhance retail ...

vision, strategy, and delivery of our data products. This is a high-impact role, leading cross-functional teams to translate strategic objectives into innovative, insight-driven solutions that deliver measurable value across the business. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment … product roadmaps that provide clarity and focus for delivery teams. Product Development Lead cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery ...

actionable insights. In this role, you’ll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you’ll ensure our teams have the data they … senior stakeholders, you’ll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

actionable insights. In this role, you’ll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you’ll ensure our teams have the data they … senior stakeholders, you’ll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

seeking an experienced CRM Lead with strong Dynamics 365 Customer Insights (CI) and D365 Customer Engagement (CE) expertise. You will lead multi-channel CRM activity, optimise customer journeys, and ensure data-driven decisioning across the organisation. This role blends hands-on platform work with strategic CRM leadership. … Contract CRM Lead & D365 Specialist - Customer Insights Location: London/Hybrid Rate: £500-£550 per day Duration: 3-month initial contract Key Responsibilities Lead CRM strategy and execution across email, SMS/RCS, WhatsApp, push and other digital channels. Manage and optimise D365 CI/CE , including segments, profiles ...

Brand: WeComm and Retail Executive Search partners have been retained by a well-established retail brand known for quality, character, and a loyal global customer base in their search for a Director of Product & Portfolio. With a commitment to continually elevating the end-to-end shopping experience, the organisation … experiences, strengthening operational excellence, and embedding AI into how it serves customers and runs the business. The brand is committed to putting it's customer at the centre of everything – and is now seeking a Director of Product & Portfolio who will help shape the next chapter ...

Brand: WeComm and Retail Executive Search partners have been retained by a well-established retail brand known for quality, character, and a loyal global customer base in their search for a Director of Product & Portfolio. With a commitment to continually elevating the end-to-end shopping experience, the organisation … experiences, strengthening operational excellence, and embedding AI into how it serves customers and runs the business. The brand is committed to putting it's customer at the centre of everything – and is now seeking a Director of Product & Portfolio who will help shape the next chapter ...

currently seeking a BA/Customer Journey manager (CJM) to work at a leading client of ours in their front office team This is a fantastic opportunity where you'll play a crucial role in product development by assisting the Product Owner (PO) and the feature teams in understanding … measuring and orchestrating Customer Journeys with a strong focus on technology. Alongside the Engineering teams, the CJM plays a key role in making sense of customer insights and factoring it into prioritisation approaches and design choices. The candidate must have a proven track record within financial markets ...

currently seeking a BA/Customer Journey manager (CJM) to work at a leading client of ours in their front office team This is a fantastic opportunity where you'll play a crucial role in product development by assisting the Product Owner (PO) and the feature teams in understanding … measuring and orchestrating Customer Journeys with a strong focus on technology. Alongside the Engineering teams, the CJM plays a key role in making sense of customer insights and factoring it into prioritisation approaches and design choices. The candidate must have a proven track record within financial markets ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

D365 CI-J Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules. Key Responsibilities Configure and customize D365 Sales module in alignment with business requirements. Develop solutions using Dynamics 365 Customer Insights … Journeys (CI-J) to enable robust customer engagement capabilities. Work closely with business stakeholders to understand requirements and translate them into technical solutions. Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes. Troubleshoot, debug, and optimize existing solutions to ensure system performance ...

D365 CI-J Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules. Key Responsibilities Configure and customize D365 Sales module in alignment with business requirements. Develop solutions using Dynamics 365 Customer Insights … Journeys (CI-J) to enable robust customer engagement capabilities. Work closely with business stakeholders to understand requirements and translate them into technical solutions. Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes. Troubleshoot, debug, and optimize existing solutions to ensure system performance ...

value.* Build strong relationships with stakeholders and executive sponsors across enterprise clients.* Identify opportunities for growth through upsell and cross-sell pathways.* Relay customer insights to product and leadership teams to shape future enhancements. About You * 5+ years in indirect tax, process improvement, or tax operations.* Strong understanding ...