26 to 50 of 327 Customer Insight Jobs in London

HVAC, Plumbing, and Electrical Services. Every home-service business operates differently. Clara combines thoughtful product design with AI agents that adapt to each customer’s workflows, so the software fits around the business rather than forcing the business into a standard way of working. Today, Clara answers calls … manages customer conversations. Our ambition is much bigger: to build an AI workforce that takes more of the administrative and growth work off the shoulders of millions of small business owners. The Role We’re hiring our first Product Marketing Manager to help determine where Clara has the strongest ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

working. Serving enterprise organisations across multiple industries, the business has built a strong reputation for helping customers make better, data-informed decisions. As customer expectations evolve, the organisation is investing heavily in intelligent automation, advanced analytics and AI-driven experiences that simplify complex workflows and unlock new commercial opportunities. … competitive advantage. You'll be joining a collaborative environment where Product, Design, Engineering and Commercial teams work closely together, decisions are driven by customer insight and experimentation is actively encouraged. The Impact You'll Have As Principal Product Manager, you'll own a significant area of the product ...

warehouse automation opportunities in FMCG industries. Working across Sales, Marketing, Product Management and other key functions, the Industry Lead will bring together industry insight, customer needs and market opportunities to shape compelling propositions and targeted go-to-market initiatives. The role will also influence portfolio priorities. The role … follows: Develop and execute Körber’s global FMCG market strategy, maintaining a comprehensive view of priority sub-segments, target accounts, markets, industry trends, customer needs and the operational pressures driving investment in warehouse automation. Build and continuously refine Körber’s value proposition for the FMCG sector within Warehouse Automation. ...

What You’ll Do Define the market and customer Develop a deep understanding of customer needs, buyer segments, market dynamics, and competitive alternatives. Translate customer and market insight into actionable recommendations for Product, Marketing, Sales, Customer Success, and leadership. Identify priority segments, use cases, buyer … journeys, and adoption paths for new and existing products. Partner with Product Management to bring the voice of the customer into roadmap discussions and align on what we build, for whom, and why. Shape the narrative Own messaging, positioning, and narrative development for complex technical products. Distill sophisticated product ...

warehouse automation opportunities in FMCG industries. Working across Sales, Marketing, Product Management and other key functions, the Industry Lead will bring together industry insight, customer needs and market opportunities to shape compelling propositions and targeted go-to-market initiatives. The role will also influence portfolio priorities. The role … Follows Develop and execute Körber’s global FMCG market strategy, maintaining a comprehensive view of priority sub‐segments, target accounts, markets, industry trends, customer needs and the operational pressures driving investment in warehouse automation. Build and continuously refine Körber’s value proposition for the FMCG sector within Warehouse Automation. ...

DescriptionWhy this role is important to us Our CRM team plays an important role in helping customers better manage their financial wellbeing. Using customer insight, data and creativity, you will deliver engaging and relevant communications that bring our products and services to life. By creating meaningful customer experiences across multiple touchpoints, you will help promote engagement, loyalty and long-term customer value. This is a hybrid role reporting into our Senior Customer Marketing Manager. Work that matters – What you'll do Develop and deliver CRM campaigns across email, SMS, push notifications and direct mail. ...

deliver the Research roadmap against Moonpig’s highest-priority customer and business questions Lead, coach and develop the Research team Build team capability in new methods, technology and AI Scale research capability across Moonpig Develop training, coaching, tools, templates and standards for quality research Make customer insight more visible, accessible and influential in strategic and day-to-day decisions Evolve how customer knowledge is captured and shared, including exploring AI applications Build trusted relationships with senior stakeholders and represent the customer in senior conversations Use customer evidence to identify opportunities, challenge assumptions ...

Description Job Role: AI & Agentic Technical Delivery Lead (Customer) Team: Song AI & Data - AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Senior Manager (L6) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data‐led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

decisions. Working in partnership with Product Managers who own the strategy, roadmap, and execution of individual product lines, this role brings a portfolio-wide customer, fraud-domain, and commercial lens to determine where Outseer can create the greatest customer and business value. The role does … market. The Commercial Product Management Director owns the strategic thread connecting product innovation to commercial success, ensuring capabilities entering the portfolio address clearly defined customer problems, have compelling and differentiated value propositions, are supported by validated use cases and evidence-based claims, and have the commercial assets required ...

works best for you. About the Role We are looking for an experienced Senior Product Manager to shape the strategy, development, and optimisation of customer-facing digital experiences that improve engagement, conversion, retention, loyalty, and overall customer satisfaction. As part of a cross-functional product organisation, you will … work closely with Engineering, Design, Brand, Operations, Data, Marketing, and Commercial teams to identify customer needs, simplify complex journeys, and deliver measurable business outcomes. Our Customer Experience team is focused on creating a more immersive, personalised shopping experience across key customer journeys and surfaces. It focuses ...

Product Managers in the group, helping them sharpen their thinking, execution and impact. This role requires a blend of strategic thinking, deep market and customer understanding, and strong leadership. We’re looking for people with high agency who can create clarity from ambiguity, influence across teams and functions … communication of a product strategy for the tribe that aligns with the company’s long-term vision and business goals. Lead deep market, customer, competitor and technology analysis to identify opportunities, risks and strategic bets. Build alignment and help secure buy-in for the product strategy from colleagues, stakeholders ...

Role: Lead AI Solution Architect (Customer)Team: Song AI & Data – AI & Modelling Craft, UK&ILocation: London/ManchesterCareer Level: Manager (L7)We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology … imagination, technology and intelligence. Visit us at: The TeamWithin Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

disciplined and commercially focused product capability to ensure its trading platforms, tools, and services remain competitive, scalable, and aligned with both regulatory expectations and customer needs. Role Purpose The Product Manager will work closely with the Managing Director to shape and structure the firm’s end-to-end product … vision, governance framework, and delivery discipline. This role is responsible for ensuring that the firm’s product offering is: Commercially viable Customer-centric Regulator-ready Technically scalable Built with long-term architectural discipline You will bring structure, commercial clarity, and disciplined product thinking to the organisation, helping establish ...

disciplined and commercially focused product capability to ensure its trading platforms, tools, and services remain competitive, scalable, and aligned with both regulatory expectations and customer needs. Role Purpose The Product Manager will work closely with the Managing Director to shape and structure the firm’s end-to-end product … vision, governance framework, and delivery discipline. This role is responsible for ensuring that the firm’s product offering is: Commercially viable Customer-centric Regulator-ready Technically scalable Built with long-term architectural discipline You will bring structure, commercial clarity, and disciplined product thinking to the organisation, helping establish ...

while supporting the launch of new products, features, markets and payment corridors. The role will work closely with Engineering, Compliance, Operations, Marketing, Treasury and Customer Support to deliver commercially successful, customer-led and compliant products within a regulated B2C fintech environment. The role can be based in London … Product Manager will: Own the product strategy, vision and roadmap across the core digital money transfer platform Take ownership of the end-to-end customer journey across registration, KYC, payment funding, international transfers, recipient payout and customer support Translate customer, market and commercial insight into ...

seeking a Principal Customer Success Specialist - Gen AI to transform how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring … influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally. Key job responsibilitiesStrategic Customer Transformation- Design and lead comprehensive "business execution" transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational ...

transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands … problem-solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field ...

U. You'll be involved throughout the design process, from discovery and user research through to high-fidelity designs and supporting delivery using customer insight, data and creativity to solve real user problems. What we would like you to bring to the role....key experience, knowledge, skills & personal qualities … accessibility standards and inclusive design best practices. Knowledge of responsive and adaptive design across multiple devices and platforms. Understanding of how data and customer insight can inform design decisions. Awareness of current UX/UI trends, tools and emerging technologies. Skills & Personal Qualities Proficient in Figma for design ...

Senior Product Manager – Customer, Access & Identity Department: Product & Technology Employment Type: Full Time Location: London Reporting To: Group Product Director Description We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring … together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision ...

Location: DMGT HQ - High Street Kensington, London Position: Permanent About the Role We're looking for an Analytics Manager - Customer to lead analytics across acquisition and retention, helping us grow and optimise our subscriber base. This role sits within the Central Analytics team and works closely with Customer … reporting to uncover what drives acquisition, conversion, retention, and value, translating data into clear, actionable recommendations that shape business strategy. You will own the Customer analytics pillar end-to-end, helping to managing a team of analysts and ensuring that insight is delivered consistently, at pace, and with ...

design direction across Omaze's digital products and establish a world-class standard for UI craft; Lead the design of strategic and high-impact customer experiences from early concept through polished delivery; Partner with senior leaders and C-suite stakeholders to shape and champion a cohesive product and visual … vision; Create beautiful, intuitive, and accessible customer experiences that strengthen the product and Omaze brand; Collaborate with Product Managers, Engineers, and Brand Designers to deliver exceptional end-to-end experiences; Raise the bar across the Product Design team through mentoring, design critiques, and leading by example; Ensure every experience ...

seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director, Customer Success (EMEA) As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader … help shape the next phase of growth for our customers, team, and business. As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of CreatorIQ. You'll bring a combination of Customer ...

Business Development activities across EMEA, demonstrating strong ownership and initiative as they collaborate with stakeholders to scale GTM outcomes across the region. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across … variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers across EMEA. ...

financial infrastructure they need to manage payments, money movement and related financial operations. The Account Management team works strategically to maximise the enterprise customer‐Airwallex partnership by building trust, identifying and driving new revenue streams, and ensuring operational success.. You will work alongside , Leadership, Solutions Engineering, Product, Operations,Legal … Partnerships, Customer Success, Finance and Revenue Strategy & Operations. The team operates with a high level of ownership and collaboration, managing complex customer needs and contributing directly to enterprise growth. What you’ll do As an Account Manager on the Enterprise team, you will manage a portfolio of strategic ...