26 to 50 of 134 Customer Insight Jobs in London

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

leadership team, influence company‐wide priorities, and lead a growing product organisation that partners deeply with Engineering, Operations, Sales, and Customer Success. Responsibilities Set the Vision Define and communicate a compelling product vision and strategy aligned to DOCOsoft’s growth goals and customer needs. Translate Business Objectives Translate … term value and scalability. Lead the Team Build, mentor, and inspire a high‐performing Product Management team. Foster a culture of accountability, curiosity, and customer empathy. Embed best‐practice product discovery, prioritisation, and agile execution. Deliver Outstanding Products Oversee the end‐to‐end product lifecycle, from insight ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business ...

Career Opportunities: CRM Business Product Owner Senior (2168) Requisition ID 2168 -Posted 07/09/2026 - Seller Enablement - Digital and Customer Experience - GB-London 0445 - Brand Equity/Marketing - Job Location (Country/Region) (1) - Job Location (region) (217) - 0 - 20% Why Valvoline Global Operations? At Valvoline Global … capabilities. This role manages and executes the enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction, user experience, adoption, and revenue growth. The role engages with stakeholders to define user stories, prioritize features, balance business value with technical feasibility, optimize ...

support flexible working – Job Description Summary Are you passionate about the future of FX electronic trading and motivated by turning data, insight and technology into better client outcomes? We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising … heart of Sales, Trading, Product and Engineering, you'll use your expertise in FX markets, trading platforms and data analysis to improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front‐office environment. Job Title Lead Customer Journey Manager, FX E‐Trading ...

strategic consulting partners and selected software and workflow partners. Your focus is not building integrations; it is turning partner relationships into real pipeline, stronger customer accounts, and repeatable growth motions. You will own two partner groups: strategic consulting partners, where the goal is co-sell and account expansion … plans, drive commercial activation, and help partners position and sell Optiml with confidence. This is a highly commercial, cross‐functional role sitting between Delivery & Customer Success, Sales, Product, and Marketing — feeding partner and customer insight back into the business so the partner motion keeps improving. Tasks Your ...

million customers. Our rapid expansion has been powered by consistently strong growth across diverse sales channels, the smooth integration of retailer acquisitions, and impressive customer retention. We continue to lead and redefine the energy market through innovative time-of-use tariffs and data-driven commercial strategies that transform … shifting consumption to greener, cheaper periods. Role Summary You will lead the GB Commercial Analytics pod , owning pricing operations, commercial reporting, and growth insight to drive sales, margin, compliance, and customer satisfaction. You will act as a strategic business partner to Commercial, Sales, Marketing and Energy Markets teams ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … clarity in a fast‐evolving environment. Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

Research team within the Commercial directorate, acting as a strategic research partner across the product lifecycle. This team plays a vital role in ensuring customer insight is embedded into product decision-making, helping shape digital experiences that improve customer outcomes and drive commercial performance. What … senior product, design and business stakeholders Advise teams on when and how to use research, helping scope and shape product strategy based on insight Confidently present research findings and recommendations to senior leadership Advocate for user-centred thinking across the organisation Lead mixed-method research projects that span discovery ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe are looking ...

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your CE responsibilities … processes and becoming a key member of a wider enterprise applications team. Key Responsibilities Provide first and second-line functional support for Dynamics 365 Customer Engagement Support users across Customer Service, Sales and Customer Insights Configure and maintain security roles, business process flows, workflows, forms, views ...

skills gap. Key responsibilities, skills and experience - Strong experience as a Senior Product Designer, UX/UI Designer or similar, with proven experience designing customer-facing mobile app experiences. - Able to work across discovery and delivery, co-owning discovery with Product to understand customer problems, business goals … opportunities. - Confident using research and insight to inform design decisions, including usability testing, journey mapping, problem framing, and insight review. - Able to translate customer insights, product requirements, and business priorities into clear, simple, and effective design solutions. - Strong UI, interaction, and visual design skills, with the ability ...

EMEA operations of existing customers. Establish Gradial’s regional presence through executive relationships, industry networks, partnerships and strategic events. Collaborate with Marketing, Product and Customer teams to shape regional messaging, customer strategy and market priorities. Share customer insight, market feedback and competitive intelligence to inform Gradial … commercial plan. Experience selling to senior Marketing, Digital, Technology and Procurement stakeholders. Deep knowledge of the EMEA enterprise market and strong relationships across relevant customer and industry networks. Experience establishing a new region, territory or go-to-market motion with limited existing infrastructure. Strong understanding of marketing technology platforms ...

This is an opportunity to join an analytics team within a leading data-led marketing environment. The role offers strong exposure to digital performance, customer insight, and end-to-end campaign measurement, with clear impact on client strategy and business outcomes. The Company They are a global consultancy … style organisation operating at the intersection of data, technology and marketing. Their work focuses on delivering measurable impact through customer-centric insights and advanced analytics. With a strong agency and consulting heritage, they partner with major brands to transform marketing effectiveness and customer experience. They foster an inclusive ...

limit. The role: Senior Product Designer You'll be part of the BA.com & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels. This team plays a vital role in shaping how millions of customers research, book and manage … Drive adherence to design processes and quality standards across multiple product teams Mentor more junior design colleagues Ensure consistency across the wider customer experience Support delivery partners in adhering to processes, timelines and quality standards Design intuitive and effective product experiences informed by customer insight, data ...

intersection of Product, Commercial, Analytics, Marketing and Operations to identify opportunities, launch new products and initiatives and shape go-to-market strategy that drives customer growth, revenue and long-term marketplace success. About Gumtree Gumtree is one of the UKs most popular online classifieds platforms, connecting millions of people … exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace. We're investing heavily in our product, platform and customer experience as we build the next generation of Gumtree. This is a rare opportunity to help transform a well-known consumer marketplace at scale. ...

intersection of Product, Commercial, Analytics, Marketing and Operations to identify opportunities, launch new products and initiatives and shape go-to-market strategy that drives customer growth, revenue and long-term marketplace success. About Gumtree Gumtree is one of the UKs most popular online classifieds platforms, connecting millions of people … exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace. We're investing heavily in our product, platform and customer experience as we build the next generation of Gumtree. This is a rare opportunity to help transform a well-known consumer marketplace at scale. ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

Global Aviation Intelligence. Cirium is at a defining moment in its evolution. As the world’s most trusted provider of aviation analytics and insight, we are making bold investments in a multi‐year growth strategy—strengthening our market leadership, accelerating innovation, and expanding the value we deliver across … business. Responsibilities Enterprise Strategy & Strategic Direction: Own the development and continuous refinement of Cirium’s long‐term enterprise strategy, grounded in deep customer insight, rigorous market analysis, and data‐driven decision‐making. Define strategic priorities and investment theses across products, data assets, markets, and emerging digital ecosystems. Partner ...

shape a product used daily by customers, working closely with engineering and design teams to deliver seamless user experiences. You'll combine product strategy, customer insight, and data-driven decision-making to drive engagement, growth, and satisfaction. Key Responsibilities Own the roadmap and backlog for a customer … deliver high-quality releases Optimise product development processes and ways of working Leverage emerging technologies and AI tools to improve product delivery Drive customer-centric product decisions that improve engagement and retention What We're Looking For 2-4 years' experience in mobile product management Experience working on high ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

Product Manager will be responsible for assigned product capabilities and solution areas within the broader portfolio and will be accountable for delivering measurable customer and business outcomes. Success in this role requires a deep understanding of customer needs, accounting firm operations, product strategy, and data-driven decision-making. … Ownership Own assigned product capabilities, workflows, and solution areas within the Practice Management portfolio. Develop and execute product strategies aligned with portfolio objectives, customer needs, and business goals. Define and maintain product roadmaps that balance customer value, strategic priorities, technical considerations, and market opportunities. Make informed prioritization ...

EMEA operations of existing customers Establish Gradial’s regional presence through executive relationships, industry networks and strategic events Collaborate with Marketing, Product and Customer teams to shape regional messaging, customer strategy and market priorities Share regional customer insight and competitive intelligence to inform Gradial’s broader … across EMEA Experience selling to senior Marketing, Digital, Technology and Procurement stakeholders Deep knowledge of the EMEA enterprise market and strong relationships across relevant customer and industry networks Experience establishing a new region, territory or go‐to‐market motion with limited existing infrastructure Strong understanding of marketing technology platforms ...

lead this transformation. This is a commercial product leadership role, responsible for the product vision and delivery, and for turning innovation into measurable customer value and durable revenue growth. The successful candidate will bring strong product delivery and go to market experience launching SaaS and AI enabled products, leadership … high-performing teams, and the ability to build alignment between Product, Engineering, Revenue, Customer Success, and Marketing around roadmap priorities. Key Responsibilities Set Product Strategy and Roadmap Define and track product success metrics tied to revenue growth, retention, and adoption - beyond delivery. Deliver high-performing software for an enterprise ...