26 to 50 of 398 Customer Insight Jobs in London

assignment through to end 2027 and it can be based in the UK or Hong Kong. Ready to transform how HSBC turns customer insight into measurable outcomes? Why HSBC We are on a mission to unlock HSBC’s full potential. We’ll achieve this by becoming a simple … globally, putting customers at the heart of everything we do. You will join a dynamic and growing team dedicated to making that happen. The Customer and Culture team partner with the businesses to deeply understand our customers, earn their trust, and improve their experience. We work hand in hand ...

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … product-market fit. We're embedded in squads with Product Managers, Data Scientists, Designers, User Researchers, and Sales, bringing the voice of the customer and market into what we build, how we position it, and how we take it to market. We own customer and market understanding, positioning ...

products, services and advice. The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance. 📝 Key Responsibilities: Leading the online healthcare customer experience roadmap across Superdrug.com … right product, content or service by symptom, condition or health need. Working with UX, product and technology teams to organise digital health journeys around customer needs Partnering with Category Trading to strengthen Own Brand visibility through PDPs, category landing pages, homepage merchandising, app journeys, comparison content, FAQs and trust ...

Role: Utilise advanced analytical techniques to understand customer behaviour, identify opportunities across acquisition, retention, loyalty and customer value, and turn data into recommendations that improve business decision-making.WHATS IN IT FOR YOU:40% staff discount plus friends & family discounts throughout the yearAccess to our reward platform for external … with the Retail Trust and Fashion & Textile Children's TrustWhat you’ll be doing:Data Mining: Use data mining techniques to combine multiple large customer, transaction, campaign and digital datasets into new data marts, analytical models and reusable insight assets.Descriptive Analytics: Interpret data and present findings to stakeholders ...

years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building … your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect to develop ...

senior product marketer who thrives in ambiguity and enjoys building strategy from the ground up. You’ll help define emerging categories, uncover customer problems worth solving, craft compelling narrative, and guide products from early marketing validation through scaled GTM execution. As the Senior Principal Product Marketing lead for this … portfolio, you'll partner closely with Product, Marketing, Sales, Customer Success, and executive stakeholders to define target audiences, sharpen positioning, influence roadmap decisions, and bring new products to market with clarity and impact.You will own product marketing across the full lifecycle: from market research, segmentation, and customer insight ...

adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment … doing Product vision, strategy and roadmap: Own and communicate the product vision, strategy and long‐term direction Align the product strategy with organisational objectives, customer needs, commercial priorities and the wider strategy. Define the target customer, value proposition, product principles and strategic outcomes. Develop and maintain an outcome ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

colleagues across global sales channels understand, position and sell digital English learning and assessment solutions to corporate and government customers, while feeding practical market insight back into proposition development.Role purposeThe Channel Development Manager will help grow adoption and revenue for the Work/Online portfolio by making sure sales … colleagues have the insight, tools and commercial guidance they need to position our solutions confidently. Acting as the link between Proposition, Sales, Marketing and Network teams, you will translate customer and market feedback into sharper value propositions, stronger sales enablement and clearer routes to growth. The role enables ...

Transformation Specialist - Product & ExperienceLocation: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through strategy, innovation, AI and transformation. The Role As a CX Transformation Specialist within Capco’s Product & Experience practice, you will help clients transform how they acquire, engage, serve … retain customers across the end-to-end customer lifecycle. Working alongside senior client stakeholders and multidisciplinary Capco teams, you’ll design customer-centric strategies, operating models and experiences that deliver measurable business and customer outcomes. From defining customer strategies and go-to-market approaches ...

DescriptionThe Role:We are looking for a highly analytical and commercially minded Personalisation Audience Manager to lead the development, management, and optimisation of customer audiences across digital and marketing channels.This role will sit within the Personalisation function and play a critical role in scaling customer segmentation, audience strategy … cross-channel personalisation capabilities through data, process improvement, and AI-driven approaches.This is a highly collaborative role that combines customer insight, technical understanding, stakeholder management, and strategic thinking.Key Responsibilities:Manage day-to-day audience and segmentation requirements within the Customer Data Platform from a business perspective.Own ...

Altrincham Hybrid: 3 days in the office For this particular role, we will only consider applications from candidates who have experience delivering and developing customer-facing digital products or propositions within sectors such as travel, loyalty, e-commerce, marketplaces, subscriptions, fintech, consumer technology, digital services or other fast-paced … countries with premium travel and lifestyle experiences. As we continue to expand beyond the airport journey, we're looking for an entrepreneurial and customer-focused Product Manager to lead the development and growth of our Lifestyle proposition. This is an exciting opportunity to shape emerging product areas including eSIM ...

working. Serving enterprise organisations across multiple industries, the business has built a strong reputation for helping customers make better, data-informed decisions. As customer expectations evolve, the organisation is investing heavily in intelligent automation, advanced analytics and AI-driven experiences that simplify complex workflows and unlock new commercial opportunities. … competitive advantage. You'll be joining a collaborative environment where Product, Design, Engineering and Commercial teams work closely together, decisions are driven by customer insight and experimentation is actively encouraged. The Impact You'll Have As Principal Product Manager, you'll own a significant area of the product ...

Hospitality product portfolio across EMEA.You will lead a high-performing, full-lifecycle Product Marketing team with an established mandate spanning the entire customer journey, from market insight and positioning through roadmap shaping, launch, adoption, expansion and retention, with clear accountability for commercial outcomes and revenue growth.Reporting … strategy for the Hospitality product portfolio, aligning Product, Sales and Marketing around it while owning commercial outcomes.Drive go-to-market strategy across multiple products, customer segments and growth motions, ensuring the team delivers measurable commercial impact throughout the customer lifecycle.Team LeadershipLead, mentor and grow a team of four ...

Care . They’re not just words - they’re how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product , you’ll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer … consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end‐to‐end customer experience as a product: defining what we build, why it matters, and how it differentiates ...

countries.Job DescriptionWhy this role is important to us Our CRM team plays an important role in helping customers better manage their financial wellbeing. Using customer insight, data and creativity, you will deliver engaging and relevant communications that bring our products and services to life. By creating meaningful customer experiences across multiple touchpoints, you will help promote engagement, loyalty and long-term customer value.This is a hybrid role reporting into our Senior Customer Marketing Manager.Work that matters – What you'll do Develop and deliver CRM campaigns across email, SMS, push notifications and direct mail.Create compelling customer ...

DescriptionWhy this role is important to us Our CRM team plays an important role in helping customers better manage their financial wellbeing. Using customer insight, data and creativity, you will deliver engaging and relevant communications that bring our products and services to life. By creating meaningful customer experiences across multiple touchpoints, you will help promote engagement, loyalty and long-term customer value. This is a hybrid role reporting into our Senior Customer Marketing Manager. Work that matters – What you'll do Develop and deliver CRM campaigns across email, SMS, push notifications and direct mail. ...

friends, track their spending and earn loyalty rewards along the way.As we grow SumUp Consumer across new markets and features, we need sharp, reliable insight into how people discover, adopt and use the product — and how that behaviour translates into sustainable commercial growth. This includes understanding our acquisition funnel … improving activation and conversion, increasing customer value, and reducing churn.We’re looking for a Product Data Analyst to join the Consumer tribe and become the analytical partner for SumUp Consumer. You’ll work closely with Product Managers, Designers and Engineers, alongside our Analytics Engineering team, to understand customer ...

decisions. Working in partnership with Product Managers who own the strategy, roadmap, and execution of individual product lines, this role brings a portfolio-wide customer, fraud-domain, and commercial lens to determine where Outseer can create the greatest customer and business value. The role does … market. The Commercial Product Management Director owns the strategic thread connecting product innovation to commercial success, ensuring capabilities entering the portfolio address clearly defined customer problems, have compelling and differentiated value propositions, are supported by validated use cases and evidence-based claims, and have the commercial assets required ...

combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.About the RoleWe are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. … This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain ...

drive the analytics, measurement, and insights agenda across our global CRM ecosystem. This is a highly strategic role at the intersection of data, customer engagement, marketing effectiveness, and business growth . You'll transform customer signals into actionable insights, helping the organisation make smarter decisions across the entire … customer journey while ensuring the customer remains at the center of every interaction. Working closely with Marketing, Sales, CRM, and Business leaders, you will build a data-driven culture that optimizes engagement, conversion, personalisation, and customer lifetime value. Duties/Responsibilities CRM Analytics Strategy Define and evolve ...

best for you. Job DescriptionAbout the Role We are looking for an experienced Senior Product Manager to shape the strategy, development, and optimisation of customer-facing digital experiences that improve engagement, conversion, retention, loyalty, and overall customer satisfaction. As part of a cross-functional product organisation, you will … work closely with Engineering, Design, Brand, Operations, Data, Marketing, and Commercial teams to identify customer needs, simplify complex journeys, and deliver measurable business outcomes. Our Customer Experience team is focused on creating a more immersive, personalised shopping experience across key customer journeys and surfaces. It focuses ...

build the future of global banking. If that sounds like you, let’s build what’s next.About the RoleAs our founding Global Customer Insights Lead, you will establish the company's definitive source of truth for customer understanding, spanning NPS, competitive intelligence, and executive-level insight.This … thinker who thrives at the intersection of data and narrative. You will stay close to our customers, synthesize qualitative and quantitative signals, and translate insight into decisions that meaningfully shape product direction, customer experience, go-to-market priorities, and overall company strategy.You will own our global ...

mentoring Product Managers in the group, helping them sharpen their thinking, execution and impact.This role requires a blend of strategic thinking, deep market and customer understanding, and strong leadership. We’re looking for people with high agency who can create clarity from ambiguity, influence across teams and functions … development and communication of a product strategy for the tribe that aligns with the company’s long-term vision and business goals.Lead deep market, customer, competitor and technology analysis to identify opportunities, risks and strategic bets.Build alignment and help secure buy-in for the product strategy from colleagues, stakeholders ...