26 to 50 of 86 Customer Insight Jobs in London

Digital Services & Enablement for a senior, internationally focused leadership opportunity. This is a strategic role for someone who can bring together digital technology, customer experience, systems and operational excellence to deliver meaningful improvements across a complex, large-scale organisation. The focus will be on building the capabilities, platforms … processes that make customer service smarter, more efficient and easier to access. Key areas of responsibility include: Developing and delivering a strategic digital services and enablement roadmap. Leading digital optimisation, customer systems, platforms and knowledge management. Driving customer journey improvements, self-service adoption and reduced customer ...

seeking an experienced Salesforce Product Manager to join an established organisation, with a strong focus on leveraging Salesforce capabilities to enhance customer experience, streamline business processes and deliver measurable business value. The successful candidate will have proven hands-on experience working with Salesforce, with a strong understanding … capabilities, customer journeys, stakeholder relationship management and business process optimisation. Experience with Salesforce Financial Services Cloud (FSC) would be highly desirable, alongside experience within financial services, ideally banking or wealth management. However, candidates from other sectors with strong Salesforce product management experience will also be considered. The successful candidate ...

StoryBearingPoint is an independent management and technology consultancy with European roots and a global reach. We combine industry insight, business transformation and technology delivery to help clients address complex strategic and operational challenges. Our Microsoft practice supports organisations moving to and scaling Dynamics 365, Power Platform, Azure, Microsoft … implementation. Microsoft Dynamics 365 & Power Platform LeadershipOwn the enterprise architecture for Dynamics 365 CRM and Power Platform adoption. Guide architecture across Dynamics 365 Sales, Customer Service, Customer Insights, Dataverse, Power Apps, Power Automate, Power Pages and Copilot Studio. Lead decisions on configure, extend, integrate, build or retire. Maximise ...

regional needs, prioritising resources and streamlining communication and decision making Collaborate with Product teams to ensure marketing strategies align with product roadmaps and customer insights; being a senior counterpart for our Regional Product Directors. Advocate for regional needs within the broader marketing organisation and report on performance to senior … leadership. Cultivate strong relationships with local agencies and partners. Develop strong customer insight and understanding through direct customer feedback and partnership with our Insights and Research teams. The experience, background and competencies needed to succeed in this role. Proven Experience: Extensive experience in growth/marketing roles ...

join a growing, product-led software business operating within a highly specialised industry. The organisation develops a complex platform used by an international customer base and is continuing to invest in its product and services as it grows. Do you have the following skills, experience and drive to succeed … this role Find out below. This is a varied, customer-facing role where you'll work with clients throughout the implementation journey - understanding how their business operates, translating those requirements into practical solutions, working with their data, and helping them successfully adopt the platform. The Company This ...

responsible for driving the expansion of CoCounsel across small law firms in England & Wales. This role owns both retention of the existing small law customer base and new logo acquisition, ensuring CoCounsel becomes the trusted AI assistant of choice for smaller practices looking to compete more effectively against larger … drive proactive intervention.Marketing AlignmentWork in lockstep with Marketing to align campaign timing, messaging, and lead generation with sales capacity and targets.Feed market and customer insight back to Marketing to continually refine positioning, particularly around the "compete beyond your size" value proposition.Ensure a smooth, closed-loop lead management process ...

market needs, what our products deliver, and why it matters. You’ll help shape launches and campaigns, equip sales teams to have stronger customer conversations, and bring the CTS story to life through content, customer insight, and industry engagement. The role covers a broad portfolio that includes … direct-to-consumer (D2C), linear origination, digital distribution, fan engagement and advertising solutions. Occasional travel to customer locations, industry events, trade shows, and other Comcast sites is required. This position is based in London, UK.Job DescriptionResponsibilities:Shape product positioning and messaging — Develop clear, differentiated value propositions and messaging that ...

across the region, turning it into a measurable commercial growth engine. You'll own web's contribution to pipeline, SQO, ARR and ROI, using customer insight, experimentation and performance data to decide where we invest, what we prioritise and where we can have the greatest commercial impact. … priorities into a clear plan focused on pipeline, SQO, ARR, conversion and ROI. • Use data to make commercial decisions, digging into funnel performance and customer behaviour to identify opportunities, prioritise investment and make explicit choices about what to scale, improve, deprioritise or stop based on expected commercial return. ...

clear vision, strategy and roadmap for your products across the Finance, Shared Services and Continuous Improvement domains• Work closely with stakeholders to balance customer needs, business priorities and technical considerations when making product decisions• Lead the product lifecycle from discovery through to delivery, ensuring your product delivers meaningful outcomes … customer insight, feedback and data to identify opportunities and prioritise product improvements• Manage and maintain a well-prioritised product backlog, helping teams focus on the highest-value work• Measure product performance and use evidence and insights to inform future decisions and investments• Build strong relationships across product, engineering ...

engineering and are ready for broader responsibility. Or you have a strong computing background and want a role that combines technical problem-solving with customer interaction. My client is growing its UK and European team and is looking for a Sales Support Engineer to become a trusted technical voice … while supporting the reuse of technology and the circular IT economy. This is an opportunity to join a growing business where your technical knowledge, customer relationships and ideas can make a visible difference. A varied role across pre-sales and customer support Youll work closely with sales, engineering ...

advanced analytics, and modern cloud technologies to deliver commercially impactful solutions. Working across multiple sectors, they help organisations make better decisions through predictive modelling, customer insight, and data-led product development. Their teams bring together data science, analytics, product, and commercial expertise to create scalable products and actionable ...

proactive, data-driven Associate Product Manager to join our UK Loans product team. You'll play an important role in shaping the customer experience after they take out a loan: from how we engage with customers and manage payments, to how we support those who experience financial difficulty.APMs … problems, scale impactful products, and help shape the future of our lending experience. If you're excited by fintech and enjoy turning data and customer insight into great products, we'd love to hear from you.What you’ll work onImproving repayment performance: Running experiments to help more customers ...

driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.The Global ...

benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining … across the AI product portfolio.Take accountability for progress and outcomes—shipping high-quality AI experiences that move the needle for customers and the business.Champion customer focus and researchEstablish user research and customer insight practices within the AI vertical, ensuring empathy and evidence are embedded from problem framing ...

across the UK and international markets. Owning the end-to-end scaled education strategy for the Accountant and practitioner ecosystem, you will bridge deep customer insight with platform expertise to translate complex platform updates, regular product launches, workflow friction points, and regulatory changes into high-impact, scaled learning … role could be right for you if you have: Experience: 7+ years in B2B SaaS, fintech, or multi-product environments driving user growth via customer or partner education (backgrounds in Partner/Channel Marketing, Customer Education, or adoption-focused PMM preferred). Commercial & Data Focus: Proven ability ...

across the UK and international markets. Owning the end-to-end scaled education strategy for the Accountant and practitioner ecosystem, you will bridge deep customer insight with platform expertise to translate complex platform updates, regular product launches, workflow friction points, and regulatory changes into high-impact, scaled learning … role could be right for you if you have: Experience: 7+ years in B2B SaaS, fintech, or multi-product environments driving user growth via customer or partner education (backgrounds in Partner/Channel Marketing, Customer Education, or adoption-focused PMM preferred). Commercial & Data Focus: Proven ability ...

enterprise customers and making it work for their business. You will connect real enterprise data, configure and extend the platform, and work directly with customer teams to get them live. Because this vertical is well established, you will have proven modules, repeatable patterns and experienced senior FDEs around … Palantir Foundry for new and existing enterprise customers Build data pipelines, transformations and applications within Foundry, developing your expertise on every engagement Connect customer data sources and build the integrations and data pipelines needed to get them live Work directly with customer stakeholders to understand their workflows, data ...

investments. Applying techniques such as time series analysis, correlation analysis, hypothesis testing, and feature engineering. Identifying new opportunities to create valuable data products and customer insights. Managing and developing members of the Data Research team while raising technical standards across the function. Driving the use of AI and advanced ...

across multiple LexisNexis Risk Solutions products. As Senior Product Manager, you will play a key role in shaping the product strategy and roadmap, driving customer discovery, prioritizing AI capabilities and working closely with Engineering and technology teams to bring these solutions to market. You will also collaborate with product … product strategy and roadmap for new AI-powered and Agentic AI capabilities, identifying and prioritizing the use cases that will deliver the greatest customer and business value. Lead customer discovery activities to understand customer needs, investigation workflows and pain points, translating those insights into clear product priorities ...

Business Central Functional Consultant is required to join an established Microsoft technology consultancy based in Gateshead (hybrid). This is a customer-facing role combining functional support, problem-solving and business process knowledge. You'll work directly with customers to resolve issues, improve how they use their systems … make sure they're getting the most from their Microsoft solutions. The role is predominantly remote, with occasional travel to customer sites when required. The Organisation You'll be joining a Microsoft technology consultancy who specialise in business applications and digital solutions to customers across a range of industries ...

SalesB2B SaaS and Marketing Technology | Central London | Hybrid, 3 days in the office | c. 100,000 base plus 2x OTEFor consumer brands, trust, customer experience and reputation have become major commercial differentiators. This established B2B SaaS business helps well known consumer brands understand their customers better, build stronger relationships … turn customer insight into measurable commercial performance. The company is profitable, established and has real momentum across enterprise, mid market and SMB customers. The product is proven, the customer base is strong and there is no dependency on the next funding round. Now they want to take ...

patterns and component guidance.Establish and monitor quality assurance processes to ensure content is accurate, accessible, compliant and effective.Use analytics, search data, user research and customer feedback to drive continuous improvement.Provide expert advice on content design, information architecture and content governance.Work collaboratively with service designers, user researchers, CRM specialists, developers … service teams to improve end-to-end customer journeys.Champion user-centred design and content best practice across the organisation.Skills and knowledge we are looking forExperience leading, managing and developing content professionals.Experience developing and implementing content strategies aligned to organisational and user needs.Experience establishing content governance, workflows and quality assurance ...

this role shapes the quality and reliability of what the practice delivers.ResponsibilitiesInform and contribute to offering development, service packaging and roadmap priorities through research, customer insight and feedback from colleagues and partnersTranslate technical inputs and customer needs into clear requirements and proposed improvementsDevelop and maintain service descriptions … from client engagements and use it to improve offeringsSupport the development of AI-enabled cybersecurity offerings and managed servicesRequirementsExperience in cybersecurity operations, technical support, customer-facing security or product workAbility to understand technical security topics and communicate their value to customers and colleaguesStrong written communication, with the ability ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) .The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust, and maintainable ...

client is a customer data science company. London Full-time Hybrid About our client Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts … roadmap for our client platform the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth. About the Role We're looking for a Senior Client ...