26 to 50 of 189 Customer Insight Jobs in London

direct-to-consumer (D2C) background who combines exceptional visual design with strong product thinking. You'll play a key role in creating polished customer experiences across web and mobile while evolving an established design system that supports the continued growth of the product. Based from the company's Shoreditch … week, you'll work closely with Product, Engineering, Marketing and Data teams, taking ownership of design from discovery through to delivery while using customer insight, experimentation and data to create intuitive, commercially effective user experiences. This role is ideally suited to someone with experience designing customer journeys ...

James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer … with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

indicators to guide daily activity and focus effort where it matters most. Upsell & Growth: Helping sales executive to identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer's specific aims, goals, and workflows. AI Adoption & Transformation: Drive increased adoption … existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work. Customer Onboarding: Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers. Account Hygiene: Maintain accurate, up-to-date account ...

Data and Developer Solutions division of Etc., BT’s internal innovation organisation, and exists to create new data products and solutions that solve key customer problems.As Product Manager, New Data Solutions, you will be accountable for the discovery, development and delivery of individual data product initiatives.You will work under … direction of a Senior Product Manager (Career Level C), owning defined product problems end‐to‐end and ensuring that customer needs, technical feasibility and commercial value are brought together in practical, high‐quality solutions.This role is suited to an experienced Product Manager who can operate autonomously at a product ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

leadership team, influence company‐wide priorities, and lead a growing product organisation that partners deeply with Engineering, Operations, Sales, and Customer Success. Responsibilities Set the Vision Define and communicate a compelling product vision and strategy aligned to DOCOsoft’s growth goals and customer needs. Translate Business Objectives Translate … term value and scalability. Lead the Team Build, mentor, and inspire a high‐performing Product Management team. Foster a culture of accountability, curiosity, and customer empathy. Embed best‐practice product discovery, prioritisation, and agile execution. Deliver Outstanding Products Oversee the end‐to‐end product lifecycle, from insight ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

Career Opportunities: CRM Business Product Owner Senior (2168) Requisition ID 2168 -Posted 07/09/2026 - Seller Enablement - Digital and Customer Experience - GB-London 0445 - Brand Equity/Marketing - Job Location (Country/Region) (1) - Job Location (region) (217) - 0 - 20% Why Valvoline Global Operations? At Valvoline Global … capabilities. This role manages and executes the enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction, user experience, adoption, and revenue growth. The role engages with stakeholders to define user stories, prioritize features, balance business value with technical feasibility, optimize ...

focus on maintaining existing platforms. This role is about building something from the ground up. You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing … automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact. What You'll Be Doing As our Commercial Growth Lead ...

support flexible working – Job Description Summary Are you passionate about the future of FX electronic trading and motivated by turning data, insight and technology into better client outcomes? We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising … heart of Sales, Trading, Product and Engineering, you'll use your expertise in FX markets, trading platforms and data analysis to improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front‐office environment. Job Title Lead Customer Journey Manager, FX E‐Trading ...

strategic consulting partners and selected software and workflow partners. Your focus is not building integrations; it is turning partner relationships into real pipeline, stronger customer accounts, and repeatable growth motions. You will own two partner groups: strategic consulting partners, where the goal is co-sell and account expansion … plans, drive commercial activation, and help partners position and sell Optiml with confidence. This is a highly commercial, cross‐functional role sitting between Delivery & Customer Success, Sales, Product, and Marketing — feeding partner and customer insight back into the business so the partner motion keeps improving. Tasks Your ...

sales cycle, providing technical expertise, solution design and trusted commercial guidance. This is an exceptional opportunity for someone who enjoys combining technical knowledge with customer engagement, helping organisations modernise their Quote-to-Cash processes through cloud technology, integrations and intelligent automation. The Role You'll work alongside the Sales … team to qualify opportunities, understand customer challenges and design compelling technical solutions that demonstrate measurable business value. You'll lead technical discovery sessions, deliver tailored demonstrations, facilitate solution workshops and support complex enterprise proposals, acting as the trusted technical advisor throughout the customer buying journey. Working across multiple ...

solved, and the impact you've made. About the role: This is an outcomes-focused role where you'll balance stakeholder needs, customer insight and commercial priorities to deliver products that improve efficiency, support growth and enhance the broker experience. Own and prioritise the product backlog, ensuring work … shape product direction. Translate business needs into features, epics and user stories that enable effective delivery. Work closely with engineering and QA to deliver customer-focused solutions from discovery through to release. Map and improve broker lifecycle, CRM and trading workflows to increase efficiency and scalability. Use data, user ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … clarity in a fast‐evolving environment. Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … fast-evolving environment. Essential Duties & Responsibilities: Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

Research team within the Commercial directorate, acting as a strategic research partner across the product lifecycle. This team plays a vital role in ensuring customer insight is embedded into product decision-making, helping shape digital experiences that improve customer outcomes and drive commercial performance. What … senior product, design and business stakeholders Advise teams on when and how to use research, helping scope and shape product strategy based on insight Confidently present research findings and recommendations to senior leadership Advocate for user-centred thinking across the organisation Lead mixed-method research projects that span discovery ...

Growth & Acquisition across our consumer journey. This is one of the most commercially focused product leadership roles in the business, responsible for driving sustainable customer growth through exceptional product thinking, experimentation and AI. You'll own the product strategy across the acquisition funnel, from the moment a customer … love to hear from you. What you'll do Own the end-to-end acquisition product strategy, optimising every stage of the customer journey from discovery through to checkout. Drive sustainable growth by improving conversion, customer acquisition cost (CAC) and overall funnel efficiency. Build and lead multiple cross ...

Growth & Acquisition across our consumer journey. This is one of the most commercially focused product leadership roles in the business, responsible for driving sustainable customer growth through exceptional product thinking, experimentation and AI. You'll own the product strategy across the acquisition funnel, from the moment a customer … love to hear from you. What you'll do Own the end-to-end acquisition product strategy, optimising every stage of the customer journey from discovery through to checkout. Drive sustainable growth by improving conversion, customer acquisition cost (CAC) and overall funnel efficiency. Build and lead multiple cross ...

business value, never into a compliance exercise for its own sake.Every initiative you launch must trace to a named business outcome it unlocks - better customer insight, faster and more trustworthy reporting, new revenue opportunities. If it doesn't move the needle, it doesn't make the roadmap. … SteerCo, with Commercial and Finance represented, and work hand-in-hand with business experts, data owners, andour Data Analytics engineering team.You will own the customer data model end to end and hold binding arbitration authority. You report to the CPTO while the function is built, with a reporting-line ...

grow an online consumer business. Rather than managing the technical aspects of a website, you'll be responsible for increasing sales by improving the customer journey, driving conversion, increasing average order value, and building customer loyalty. Working closely with the Marketing, Creative and Commercial teams, you'll develop … execute initiatives that improve acquisition, retention and lifetime value, using data and customer insight to inform decisions. Key Responsibilities Own the commercial performance of the DTC channel, delivering sales and growth targets. Develop and execute initiatives to improve conversion, average order value and customer lifetime value. Plan ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe are looking ...