26 to 50 of 98 Customer Insight Jobs in London

Role As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts. Working closely … with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive ...

direct-to-consumer (D2C) background who combines exceptional visual design with strong product thinking. You'll play a key role in creating polished customer experiences across web and mobile while evolving an established design system that supports the continued growth of the product. Based from the company's Shoreditch … week, you'll work closely with Product, Engineering, Marketing and Data teams, taking ownership of design from discovery through to delivery while using customer insight, experimentation and data to create intuitive, commercially effective user experiences. This role is ideally suited to someone with experience designing customer journeys ...

lead and develop our client software support team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their … Client Software Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line ...

Salary: £100K - £120K + bonus Location: London (Hybrid) At Data Idols, we are working with a UK retail brand that is investing heavily in customer data, personalisation, and AI to transform how it engages with millions of customers. Data and machine learning are at the heart of their strategy … driving more relevant customer experiences, personalised marketing, and customer-centric decision-making across the business. They are looking for a Data Science Manager to lead a high-performing team of Data Scientists focused on delivering measurable customer and commercial impact. This is a highly visible leadership role ...

within a high-performing Digital Sales team, you will play a key role in driving online commercial performance across key product areas, using data, customer insight and ecommerce best practice to identify and deliver growth opportunities. The Company They are a major telecommunications provider with a large … evolving digital customer base. As digital channels become increasingly important to commercial performance, they are investing heavily in online sales, customer experience and conversion optimisation. You will join a collaborative environment that brings together Ecommerce, Digital Sales, CRO, Product, UX and Insight teams to improve customer ...

solutions to public sector customers. This is an excellent opportunity to take ownership of a business-critical, legacy SaaS platform, driving product improvements and customer outcomes in a collaborative, product-led environment. PRODUCT MANAGER – WORKFLOW & CASE MANAGEMENT – REMOTE – 9-MONTH CONTRACT – INSIDE IR35 … strong background in enterprise software , SaaS , or public sector technology . You'll be responsible for managing a mature Workflow & Case Management product, balancing customer needs, technical constraints, and business priorities while working closely with engineering teams. This is a hands-on role where you'll own the product ...

business that combines purpose with exceptional execution, strong product investment and ambitious growth plans. The Opportunity You'll own a key part of the customer journey, working closely with Design, Engineering, Data, Growth and Customer Experience teams to improve customer engagement, retention and long-term value. This … highly visible role where your work will directly influence both customer outcomes and commercial performance. Perfect for a Product Manager who thrives on getting things done, bringing teams together and delivering meaningful customer experiences. What You'll Be Doing Driving delivery across a range of customer-facing ...

focus on maintaining existing platforms. This role is about building something from the ground up. You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing … automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact. What You'll Be Doing As our Commercial Growth Lead ...

sales cycle, providing technical expertise, solution design and trusted commercial guidance. This is an exceptional opportunity for someone who enjoys combining technical knowledge with customer engagement, helping organisations modernise their Quote-to-Cash processes through cloud technology, integrations and intelligent automation. The Role You'll work alongside the Sales … team to qualify opportunities, understand customer challenges and design compelling technical solutions that demonstrate measurable business value. You'll lead technical discovery sessions, deliver tailored demonstrations, facilitate solution workshops and support complex enterprise proposals, acting as the trusted technical advisor throughout the customer buying journey. Working across multiple ...

solved, and the impact you've made. About the role: This is an outcomes-focused role where you'll balance stakeholder needs, customer insight and commercial priorities to deliver products that improve efficiency, support growth and enhance the broker experience. Own and prioritise the product backlog, ensuring work … shape product direction. Translate business needs into features, epics and user stories that enable effective delivery. Work closely with engineering and QA to deliver customer-focused solutions from discovery through to release. Map and improve broker lifecycle, CRM and trading workflows to increase efficiency and scalability. Use data, user ...

love. And we do it all right here at Sky. Team overview: Our vision is to enable Skys growth ambitions through Data and AIdeepening customer relationships, optimising commercial performance, and improving operational efficiency. As Lead Technical Product Owner for Customer Journey Analytics (CJA), you will define and lead … Skys cross-channel analytics capability, ensuring consistent, trusted insight across digital and non-digital customer journeys. Sitting within Sky Data and working closely with Product, Technology, Martech and business stakeholders, you will set the direction for Adobe CJA and ensure it drives measurable value and better decision-making ...

grow an online consumer business. Rather than managing the technical aspects of a website, you'll be responsible for increasing sales by improving the customer journey, driving conversion, increasing average order value, and building customer loyalty. Working closely with the Marketing, Creative and Commercial teams, you'll develop … execute initiatives that improve acquisition, retention and lifetime value, using data and customer insight to inform decisions. Key Responsibilities Own the commercial performance of the DTC channel, delivering sales and growth targets. Develop and execute initiatives to improve conversion, average order value and customer lifetime value. Plan ...

experienced Product Manager who enjoys working collaboratively with multidisciplinary teams to define product strategy, shape roadmaps, and deliver successful digital solutions. You are customer-focused, commercially aware, and thrive in Agile environments. You are confident engaging with stakeholders at all levels, making informed decisions based on user needs, business … clear product vision and strategy aligned with user and client business objectives. Developing, maintaining and prioritising the product roadmap to maximise business and customer value. Managing and prioritising the product backlog, ensuring work is clearly defined and understood by delivery teams. Working closely with Business Analysts, User Researchers ...

join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

never the limit. The role: Senior Product Designer You'll be part of the & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels. This team plays a vital role in shaping how millions of customers research, book … Drive adherence to design processes and quality standards across multiple product teams Mentor more junior design colleagues Ensure consistency across the wider customer experience Support delivery partners in adhering to processes, timelines and quality standards Design intuitive and effective product experiences informed by customer insight, data ...

consistent application of our design system. Working alongside UX and Front-End Development, you'll contribute to the design of new features, landing pages, customer journeys and ecommerce experiences that make it easier for customers to discover, research and buy. This is an ideal opportunity for someone early … digital Product team and supported by the Senior UX Designer, you'll transform UX concepts into polished user interfaces that are visually consistent, customer-focused and aligned with the Wex brand. You'll contribute to the evolution of our design system, support experimentation and help deliver continuous improvements that ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

fast-growing AI business building an agentic platform that automates operational workflows across the property industry. The company is already running more than 30 customer trials, including a major enterprise opportunity, and has secured funding that provides runway beyond 2028. With around 30 employees globally and plans to double … experimentation and production-ready product delivery. The current team is able to prototype quickly. Your role will be to introduce the product discipline, customer insight and delivery focus needed to turn that innovation into tangible commercial outcomes. You will take ownership of real customer problems, help define ...

Student or Graduate visas Turn complex data into influential business decisions. Join a leading UK financial services and technology organisation where data, analytics and customer insight shape major commercial decisions. As a Strategy Analyst Graduate, you’ll help develop strategies that improve products, support customers and drive responsible … business growth. You’ll investigate complex challenges, turn analytical insight into clear recommendations, gain support from senior stakeholders and work with cross-functional teams to deliver change. You’ll receive meaningful responsibility from day one, supported by a peer buddy, mentor and manager. What you could be working ...

drive the product roadmap for the direct to consumer retail proposition Lead the end to end development and delivery of digital experiences that drive customer engagement and commercial growth Identify and build out opportunities to cross sell complementary services within the consumer journey Translate business needs into clear product … requirements and secure alignment across commercial, engineering and operations teams Use data and customer insight to define new features, optimise existing products and drive measurable outcomes Work closely with engineering, UX and delivery teams to ensure seamless execution Analyse market trends, competitor activity and performance metrics to continuously ...

About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided … values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret ...

About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided … values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret ...

partnering directly with Sierra to hire for this role. About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

partnering directly with Sierra to hire for this role. About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...