26 to 50 of 71 Customer Insight Jobs in London

rigour to drive measurable business impact.* Own regional positioning and messaging. Develop and steward the strategic positioning for E&A's core audiences and customer groups. Translate deep market intelligence and customer insight into differentiated narratives that drive adoption and preference with customers.* Provide integrated campaign leadership. … this as a meaningful professional differentiator, not a trend to keep up with.* Exceptional positioning and messaging skills. You can move from raw insight to a sharp, differentiated narrative and know the difference between messaging that's technically accurate and messaging that actually works.* Strong analytical foundation. ...

Contract Type: Permanent. Job Overview As our Dynamics CRM Technical Consultant, you’ll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insight Journeys) and customers aligned to our Latimer development business. Responsibilities Ensure support tickets are logged, triaged, and resolved quickly, keeping customers informed ...

player-coach role”. You’ll own the full product marketing remit across all three domains, turning deep customer insight into sharp positioning, high-impact launches, and messaging that converts. You’ll be the connection between Product and Marketing and the person who makes sure our internal Sales … craft at Treatwell: coaching your team, raising the bar, and building a function that the rest of the business looks to for insight and direction. This is a senior role with real scope, shaping how a category-defining European platform tells its story, across markets, products, and audiences. ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...

bank or fintech can immediately understand why it matters to them/li li You've built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture/li/ul h3 What you will be doing …/h3 ul li Lead the definition of Flow's features, workflows, and data requirements - from customer discovery through to prioritization and post-launch measurement/li li Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done ...

modern data platform initiatives, including real-time data capabilities Enable analytics and market teams to self-serve data more effectively Support use cases across customer insight, churn, ARPU, profitability, and network optimisation Communicate product updates, priorities, and roadmap progress to stakeholders Support incident management and platform-related administration ...

role focused on new digital business and service development. The position is responsible for exploring and shaping new opportunities by combining technical feasibility, customer insight, and market potential. It offers a broad scope across early-stage concept development, validation, business case creation, and cross-functional project coordination. TYPE … development of new digital business opportunities, from exploration and validation through to internal recommendation and handover. Lead and support new business exploration projects Research customer needs, market trends, and business opportunities Develop early-stage concepts and test key assumptions Plan and drive PoC, MVP, pilot, or prototype activities Gather ...

acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future ...

acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel capabilities, we're creating new opportunities to innovate at scale and make a meaningful impact on the future ...

product strategy and execution. You’ll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization … company’s direction. What you’ll be doing Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle—from discovery ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

Customer Experience Optimisation Manager Remote-first (UK) | 1-2 days a monthUp to £60,000 We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving … conversion, retention, and overall customer experience through experimentation, insight, and innovation. The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance. Key responsibilities include: Owning and optimising the full digital customer journey , with accountability ...

customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

Manager for a single delivery squad, responsible for owning the product backlog, shaping the delivery roadmap, and ensuring the squad delivers high value, compliant, customer centric outcomes. The focus is on translating wider domain or platform strategy into actionable work, prioritising effectively, and maintaining momentum through strong cross functional … squad's decision maker on priorities and trade offs, ensuring alignment with broader organisational goals while continuously improving the product using data, customer insight, and operational feedback. Requirements: ~8 years Product experience in FinTech, Challenger Banking or Digital Banking. Experience building new products in a 0-1 journey. ...

Manager for a single delivery squad, responsible for owning the product backlog, shaping the delivery roadmap, and ensuring the squad delivers high value, compliant, customer centric outcomes. The focus is on translating wider domain or platform strategy into actionable work, prioritising effectively, and maintaining momentum through strong cross functional … squad's decision maker on priorities and trade offs, ensuring alignment with broader organisational goals while continuously improving the product using data, customer insight, and operational feedback. Requirements: ~8 years Product experience in FinTech, Challenger Banking or Digital Banking. Experience building new products in a 0-1 journey. ...

planning days, weeks, months or decades ahead.Wood Mackenzie Intelligence Connected**Wood Mackenzie Values*** Inclusive – we succeed together* Trusting – we choose to trust each other* Customer committed – we put customers at the heart of our decisions* Future Focused – we accelerate change* Curious – we turn knowledge into action**Role Purpose**Wood … will ensure we articulate the value of our products and data, including next generation AI workflow-based solutions, with clarity, commercial impact, and customer insight.This role is critical to driving our next phase of growth, requiring a leader with a deep understanding of the energy market ...

audience: work closely with Sales, Segment leadership and Growth Marketing to define ICPs and build out personas and workflows for each of them, ensuring customer insights and activity feedback continually shape the narratives, segmentation and use‐case value propositions. Own the end‐to‐end development of persona‐based, vertical … aligned messaging frameworks, incorporating workflows, customer JTBD, challenges and value outcomes; embed WoodMac’s brand positioning and superpowers across all product lines, along with financial impact messaging. Support ARR growth by equipping Sales with strong product and data narratives, playbooks, Sales plays, objection handling, case studies, competitive intelligence ...

will maintain the competitive edge of our existing proposition as we scale across Europe. You will work at the intersection of commercial strategy, customer insight and platform delivery. Your ability to translate market understanding into clear requirements for product and engineering teams, and to drive cross‐functional momentum … Product proposition pipeline Translate company strategy, our vision and competitive intelligence into clear proposition expansion opportunities Build a deep understanding of different customer segments: their needs, motivations and the perceived and real value of our proposition to them, getting hands‐on with research and experiencing the product to create ...

Strategist Hybrid 2/3 days onsite in London The Role You'll own the thinking behind your clients' CRM programmes, turning customer insight, data and business goals into focused briefs and strategic frameworks that drive effective creative and measurable outcomes. You'll define who we're talking ...

Overview Job Description Purpose of the role: Drive the product vision and strategy across the organization ensuring alignment with business objectives and customer needs, inclusive of internal and external customers, clients, or partners. Lead Product Owners ensure delivery of key strategic initiatives to embrace a customer journey … approach and unlock high quality business capabilities that drive business and customer value. They own the development of strategic direction for a specific product or portfolio, including the implementation of up‐to‐date systems, methodologies and processes. Inspires, leads and supports the product development team in a servant‐leadership ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping … transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.**What You’ll Be Doing:*** **Lead strategic solution design:** Partner with Sales to architect transformative, AI-powered customer experience ...

deliver measurable business value to leading brands. What You’ll Be Doing Lead strategic solution design: Partner with Sales to architect transformative, AI‐powered customer experience solutions that address business challenges and deliver measurable outcomes. Drive technical strategy across the sales cycle: Own the end‐to‐end technical engagement … from discovery and design to proof of concept and executive presentations, positioning Zendesk as the customer’s platform of choice. Champion AI & automation: Translate advanced AI/ML capabilities (including LLMs, ChatGPT, NLP, and predictive analytics) into actionable CX strategies that increase efficiency, personalisation, and scalability. Influence product evolution ...

Capability leads, help build an FS AI business for PA. This will be achieved byleveraging deep expertise in AI and combine this with the insight, knowledge and resources already available within PA Consulting. Be instrumental in the execution of a go-to-market strategy to expand the firm … transformation, capitalising on emerging Agentic trends such as: Compliance Automation (KYC/AML/Regulatory Reporting) Fraud Detection and Prevention Autonomous Credit Risk Assessment Customer Service & Customer Journey Automation Trading, Treasury Automation Real-time monitoring and Operational Risk Management Manage and oversee engagements, deliver outstanding outcomes that will ...

purpose-built to protect organisations from the full spectrum of cyber threats — integrating cutting-edge technology with human-centric pathways to deliver visibility, strategic insight, and decisive action. More than 42,000 businesses worldwide trust Mimecast to keep ahead of an ever-evolving threat landscape.We are one of only … Field CISO is not parachuting into a region from afar, but stepping into a geography where Mimecast already has genuine presence, colleagues, and customer relationships. Through our Resilience Together corporate social responsibility programme, we also invest time, resources, and funds in underserved communities across the regions in which ...

contribute to discovery, documentation, modelling, and solution design across web/mobile and cloud projects. You’ll partner with product, engineering, design, and customer teams across our UK & Nigeria footprint to translate business goals into clear artefacts and actionable plans. This role is hands‐on and mentored: you will … catalogs and integration outlines for web/mobile and cloud services, ensuring data‐privacy and security considerations are captured. Collaborate with sales, product, and customer success on demos, onboarding materials, and voice‐of‐customer insights. Required Technical Skills – About You You are studying a relevant degree (Business Computing ...