26 to 47 of 47 Customer Insight Jobs in London

seeking an experienced Product Owner with strong expertise in contact centre platforms, ideally Zendesk, to lead the vision, strategy, and delivery of our customer service and support technology stack. This role will own the product roadmap for our contact centre solutions, driving enhancements that improve customer experience, operational … efficiency, and agent productivity. As the Product Owner, you will collaborate closely with engineering, operations, customer support, and external vendors to deliver scalable features and seamless integrations. You will act as the voice of the customer and the business, ensuring our platforms align with both short term operational ...

value.* Build strong relationships with stakeholders and executive sponsors across enterprise clients.* Identify opportunities for growth through upsell and cross-sell pathways.* Relay customer insights to product and leadership teams to shape future enhancements. About You * 5+ years in indirect tax, process improvement, or tax operations.* Strong understanding ...

Triple Whale is the source of truth for eCommerce brands. Our platform centralises the entire analytics stack- from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimise every dollar spent. What … problem framing and user research to UX/UI design, prototyping, and usability validation. You’ll work closely with Product Management, Engineering, Data, and Customer Experience partners to deeply understand user needs, shape product strategy, and translate insights into elegant, high-impact product experiences. This role is ideal ...

automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone … dedicated Product Marketing Manager to join the team! Working alongside the Head of Marketing, you'll be the crucial bridge between our sales, product, customer success and marketing teams. You'll own product positioning, messaging, sales enablement and collaborate on the go-to-market strategy of our new releases ...

UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world … strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams ...

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient … solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture. Responsibilities Own the sales experience while building and managing relationships with key decision-makers and executives Run complex sales cycles from initial ...

issues with Microsoft. Uphold compliance with relevant legislation and organisational policies. Technical Skills & Experience Strong knowledge of Dynamics 365/CRM and PowerApps , including Customer Insights . Proven ability to resolve complex technical issues and deliver solutions. Experience in Dynamics 365/PowerApps development and permissions management. Proficiency … C#, HTML5, CSS, JavaScript frameworks . Familiarity with Microsoft O365 services: Power Platform (Power Automate, Power BI) SharePoint Online Customer Voice OneDrive for Business Microsoft Teams Knowledge of Azure AD , Hybrid AD , Azure B2B , and automation (bonus). Understanding of MS licensing and SharePoint technologies (Office 365 and legacy ...

issues with Microsoft. Uphold compliance with relevant legislation and organisational policies. Technical Skills & Experience Strong knowledge of Dynamics 365/CRM and PowerApps , including Customer Insights . Proven ability to resolve complex technical issues and deliver solutions. Experience in Dynamics 365/PowerApps development and permissions management. Proficiency … C#, HTML5, CSS, JavaScript frameworks . Familiarity with Microsoft O365 services: Power Platform (Power Automate, Power BI) SharePoint Online Customer Voice OneDrive for Business Microsoft Teams Knowledge of Azure AD , Hybrid AD , Azure B2B , and automation (bonus). Understanding of MS licensing and SharePoint technologies (Office 365 and Legacy ...

experience with C#, JavaScript and Low-code solutions. Excellent stakeholder engagement and communication skills Extensive knowledge of one or more of core modules - Sales, Customer Service, Field Service or Customer Insights. Benefits Starting Salary - £85k-£95k dependent on experience. Flexible, Hybrid working model. Private Healthcare, enhanced pension contributions ...

products and major releases, activating cross-functional teams across Product, Marketing, and Sales to ensure consistent delivery, messaging alignment, and measurable outcomes. Adoption & Insight Loop Define success metrics with Product Managers (e.g. feature adoption, time-to-value, satisfaction), systematise insight capture, and build structured feedback routes between … across teams for release hygiene. Messaging & Market Readiness Collaborate with the Product Marketing Lead to refine positioning and messaging, translate complex capabilities into simple customer stories, and contribute to education on model confidence and transparency. Performance Tracking & Communication Maintain visibility of success metrics from launch through to adoption, publish ...

driving new business growth across our portfolio. This is an exciting opportunity for a results-driven sales professional who thrives on building meaningful customer relationships, identifying opportunities, and delivering transformative solutions. As an Account Executive II, you’ll lead with curiosity, empathy, and commercial acumen — understanding customer pain … development within your designated territory, identifying and engaging potential customers through proactive outreach and strategic prospecting. Take a consultative, solutions-oriented approach, understanding each customer’s challenges and mapping how our platform solves them. Build trusted, long-term relationships with prospects and stakeholders by consistently demonstrating product knowledge, reliability ...

Head of Digital Product/Digital Product Director/Senior Product Manager If you someone who thrives in tackling customer challenges, leading digital product teams and are eager to excel in the fast paced realm of Consumer Digital journeys, then we'd love to hear from you. … joining the Insurance Digital team, where your role will involve leading digital products journeys that facilitate customer's digital journeys for buying and servicing for a range of Digital policies. This Senior role will lead direct to consumer digital journeys. This is a very delivery focussed role on Mobile ...

region. As a Product Marketing Manager, you’ll be responsible for translating global product strategy into regional success, working cross-functionally with Product, Sales, Customer Success, and Regional Marketing teams. Success in this role requires deep product marketing skills, ideally applied within the world of construction, construction technology … join us immediately. What you'll do: Collaborate with product managers and other cross-functional teams to understand product capabilities and translate them into customer-facing language. Own product positioning, messaging and value propositions based on customer challenges that differentiate Procore in the marketplace. Craft engaging audience-specific ...

revenue targets, contributing to broader team and company goals. Collaborate cross-functionally: Partner with product, marketing, and account management teams to ensure a seamless customer journey. Stay commercially sharp: Keep up to date with industry trends, competitor activity, and customer insights to refine your approach. Champion the brand … your audience. Tech-savvy and organised: Competent with CRM tools (Salesforce is a plus) and confident in pipeline management, forecasting, and reporting. Data & Insight: Building proposals powered by Zoopla's unique buyer data and behavioural insights. What you'll bring Demonstrated success in new business development, ideally in property ...

integrations. This is your chance to make a real impact in a fast-growing fintech, working with talented teams to deliver secure, scalable, and customer-centric banking experiences. Key Responsibilities Own the end-to-end product vision for Business Accounts, delivering a world-class banking experience for SMEs … controls. Drive development of new capabilities including local IBANs, multi-currency accounts, cash management tools, and integrations with accounting, payments, and credit products. Leverage customer insights and data to prioritise opportunities that increase engagement, deposits, activation, and usage. Collaborate cross-functionally with Engineering, Design, Operations, Compliance, Risk, and Customer ...

client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis … success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider ...

experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you'll do Partner with … Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate ...

structures. You will head up cross‐functional teams spanning trading, pay plans, bid management, risk and governance, and strategy and planning, turning data and customer insights into clear actions that drive performance and long‐term growth. A key focus will be on coaching, developing, and managing the team … commercial strategy and trading performance for Wholesale, balancing day-to-day operations with long-term growth aligned to market dynamics and customer needs. Translate trading, customer, and market data into actionable insights that inform strategic decisions and drive commercial performance. Design and oversee sales pay plans, incentives ...

ready for a brand-new adventure, keep reading! Your team You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused … opportunities to drive Annual Recurring Revenue growth. You will proactively identify and close expansion opportunities using strategic account planning, value-based selling, and deep customer insights. You will build strong relationships with key stakeholders, including C-suite executives, acting as a trusted advisor to help them unlock maximum value ...

define and drive enterprise-wide product vision for a leading GovTech organisation. This role unifies product direction across multiple markets and portfolios, translating customer insights, market intelligence, and business priorities into a cohesive strategic framework. The role partners closely with senior product, engineering, and commercial leaders to ensure measurable … Define and communicate the long-term product vision and enterprise-level strategy. Create a unified strategic framework across all product portfolios and markets. Translate customer needs, market trends, and competitive dynamics into actionable strategic guidance. Strategic Roadmap Planning Lead the company-wide strategic roadmap process. Collaborate with product leadership ...

define and drive enterprise-wide product vision for a leading GovTech organisation. This role unifies product direction across multiple markets and portfolios, translating customer insights, market intelligence, and business priorities into a cohesive strategic framework. The role partners closely with senior product, engineering, and commercial leaders to ensure measurable … Define and communicate the long-term product vision and enterprise-level strategy. Create a unified strategic framework across all product portfolios and markets. Translate customer needs, market trends, and competitive dynamics into actionable strategic guidance. Strategic Roadmap Planning Lead the company-wide strategic roadmap process. Collaborate with product leadership ...

orchestrating resources, removing blockers, and driving deal execution with urgency. Maintain accurate forecasts, pipeline health, and clear visibility for cross‐functional partners. Bring structured customer insights to Product and Marketing to influence roadmap direction. Stay deeply knowledgeable about HackerRank’s platform, market trends, and competitive dynamics. … quota achievement. Strong communicator with clear, confident executive presence who can simplify complex ideas. Naturally curious and commercially minded with a deep understanding of customer pain points and measurable impact. Grit and resilience with the drive to excel in high‐ownership, fast‐moving environments. Skilled at building trust ...