26 to 50 of 80 Customer Insight Jobs in London

partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered … experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks ...

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry. Integrate cross-functional commercial, operational, and customer insight to shape major business decisions. Design operating models and transformation roadmaps that embed AI and automation to deliver business value. Steer innovation ...

have worked in SaaS and B2B Technology industries! This is a high-impact role where you'll combine data-driven marketing, experimentation, and deep customer insight to drive demand and expand into new markets. What You'll Be Doing Build on strong product-market fit and existing demand … foundations Partner closely with Sales and Customer Success to align marketing with real customer needs Run hypothesis-led growth experiments (test learn iterate) Lead digital campaigns (especially LinkedIn) from idea to optimisation Drive brand awareness and high-quality lead generation Use modern tools (including AI workflows) to scale ...

sectors such as utilities, telecommunications, financial services and the not for profit space. Their work focuses heavily on predictive modelling to improve marketing effectiveness, customer insight and engagement strategies at scale. The Role As a Data Scientist, you will be responsible for designing, building and refining models aligned … cases take ownership of projects end to end. Key responsibilities include: Building and training predictive models to solve real commercial problems, most commonly around customer behaviour and engagement. Leading data discovery sessions with client stakeholders to understand objectives, constraints and available data. Analysing large datasets to uncover patterns ...

looking for a UX Designer to shape the end-to-end experience of the Connect platform. You’ll work with product, engineering, customer insight and architecture – designing intuitive workflows that make complex identity and access processes feel simple for frontline teams. This is a hands‐on, high‐impact … feasible, scalable, and implemented with quality. Contribute to the evolution of the Connect design system and ensure consistency across the platform. Work closely with customer success and consulting teams to understand real-world usage and pain points. User research and insights Conduct user interviews, usability tests, and feedback sessions ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end‐to‐end product leadership, with a strong focus on customer retention and long‐term value creation. You will drive product‐led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention, expansion, and monetization. … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio‐level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product‐led growth by optimizing the full user journey, conversion funnels, retention loops, and unit economics ...

ship APIs and observability infrastructure. Working closely with our Data Scientists, you'll also build novel frontend components to visualise data and support customer insight and decision-making. The work is technically demanding. The threats we're defending against evolve weekly, and our roadmap moves with them. ...

platforms Structure content for discoverability and retrieval Track performance and continuously optimise content based on data Thought leadership & narrative development Translate product capabilities, customer insights, and market trends into clear, compelling narratives Develop strong points of view on the category and where it's going Partner with internal SMEs ...

evolving industries. About the role: The Head of Product will input into the Product vision, strategy, and lead the Product execution across Vixio’s Customer facing platform areas: Gaming Compliance, Payments Compliance, Financial Services and our AI powered workflow management tools.. This role is critical in aligning the product … Accountabilities Strategy & Road-map Own and clearly articulate product vision, strategy, and road-map across all four verticals Align product planning with strategic goals, customer insights, and commercial priorities Translate business objectives into prioritised, executable delivery outcomes Lead product governance: road-map reviews, OKR planning, go-to-market readiness ...

role focused on new digital business and service development. The position is responsible for exploring and shaping new opportunities by combining technical feasibility, customer insight, and market potential. It offers a broad scope across early-stage concept development, validation, business case creation, and cross-functional project coordination. TYPE … development of new digital business opportunities, from exploration and validation through to internal recommendation and handover. Lead and support new business exploration projects Research customer needs, market trends, and business opportunities Develop early-stage concepts and test key assumptions Plan and drive PoC, MVP, pilot, or prototype activities Gather ...

using Hubspot and other tools Help discover new verticals and markets Collaborate with marketing and product teams, providing feedback to refine message and share customer insights Use data, trends and insights to effectively identify accounts and improve conversion Own the full sales cycle from outbound prospecting > close Research ...

high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

planning days, weeks, months or decades ahead.Wood Mackenzie Intelligence Connected**Wood Mackenzie Values*** Inclusive – we succeed together* Trusting – we choose to trust each other* Customer committed – we put customers at the heart of our decisions* Future Focused – we accelerate change* Curious – we turn knowledge into action**Role Purpose**Wood … will ensure we articulate the value of our products and data, including next generation AI workflow-based solutions, with clarity, commercial impact, and customer insight.This role is critical to driving our next phase of growth, requiring a leader with a deep understanding of the energy market ...

candidate will work closely with data architects, business analysts, and cross-functional teams to build scalable and efficient data solutions supporting network analytics, customer insights, billing systems, and telecom OSS/BSS workflows. ...

sourcing standards, and ongoing performance management. Establish and manage product testing protocols, inspections, and relationships with global test laboratories Drive continuous improvement through data, customer insights, and performance metrics. Lead root cause analysis and corrective actions for quality or safety issues. Identify and deliver ROI improvements through smarter processes ...

product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering, sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with … Accounts Receivable Automation solution. Translate product strategy into actionable product roadmaps. AI-Driven Product Development Integrate AI technologies to enhance product capabilities and customer experience. Stay updated with AI advancements and incorporate relevant innovations into the product. Market and Customer Insights Conduct market research and customer interviews ...

marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights … skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You’ll Get 24 days annual leave (plus your birthday off!) → Increases by 1 day annually after 3 years ...

high-profile public sector organisations. They’re a small, high-impact team doing genuinely interesting work at the intersection of data science, marketing, and customer insight. If you want variety, ownership, and the chance to shape how data is actually used by clients (not just report on it), this … role This is not a back-office data science role. You’ll be working directly with clients, helping them make smarter decisions using complex customer and marketing data. That means translating analysis into clear, actionable insight – and being confident enough to challenge thinking when needed. You’ll typically ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping … transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.**What You’ll Be Doing:*** **Lead strategic solution design:** Partner with Sales to architect transformative, AI-powered customer experience ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Customer ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Customer ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

including product uploads, launches, and promotions. Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience. Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long … term strategy. Proactively identify and execute sales-driving opportunities based on real-time data, customer insights, and market behaviour. Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data. Collaborate with the Marketing team to ensure ...