26 to 50 of 52 Customer Insight Jobs in London

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

sales (lead → close → expansion) Run discovery and demo calls with clinical stakeholders Build and grow relationships across GP practices and networks Feed customer insight into product development Drive adoption, retention, and referral-led growth Requirements Strong communicator with high commercial acumen Proven ability to uncover customer needs ...

full campaign lifecycle, from concept through to delivery Someone who understands the commercial impact their digital designs must have on sales and new customer acquisition (ecommerce native) whilst never compromising on quality and visual aesthetic (think high-end, tech focused) A designer who understands how brand storytelling drives performance … translate strategy and customer insight into creative that is both emotionally engaging and commercially effective Someone confident working across multiple digital channels, including email, social and landing pages, with a strong mobile-first mindset A collaborative creative partner, able to work cross-functionally with marketing, product and creative ...

impact across pricing, portfolio and sales workflows Manage 1 to 2 junior hires as the team scales Work directly with founders Translate customer insight into product direction Split your time roughly across customers, product and internal leadership Within 12 months you will fully own multiple enterprise accounts, have ...

product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering, sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with … Accounts Receivable Automation solution. Translate product strategy into actionable product roadmaps. AI-Driven Product Development Integrate AI technologies to enhance product capabilities and customer experience. Stay updated with AI advancements and incorporate relevant innovations into the product. Market and Customer Insights Conduct market research and customer interviews ...

platform, based on comprehensive knowledge of the market, customers, users, and the broader charity and housing sector. This position involves analysing market, customer, and competitor trends, defining product positioning, creating business cases, setting pricing strategies, developing roadmaps, and planning go-to-market approaches. The chosen Product Manager will … focussed Product Manager for a commercial software product, showing responsibility for strategy, business cases, and the product roadmap. Proven ability to use market and customer insights to develop new offerings and achieve measurable business results. Demonstrated experience collaborating with UX, engineering, sales, and marketing teams to deliver and launch ...

sales motion. Provide market insights and feedback to leadership. Help shape messaging and positioning for HR and benefits buyers. Partner with Product, Marketing and Customer teams to ensure market feedback and customer insights inform product development and go to market strategy. Team Development Recruit, onboard and develop high ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Customer ...

Role We’re looking for a commercially minded data professional to help our customers answer the most important question: “So what?” As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning their data into clear, actionable recommendations that drive measurable business improvements This … hybrid role combining data analysis, consulting, and customer engagement, with the opportunity to contribute to new business and strategic initiatives What You’ll Do Analyse customer data within our platform to identify trends, risks, and opportunities Translate complex data into clear, actionable recommendations that drive business performance Lead ...

forecasting, and strong CRM practices. Develop scalable outbound and inbound strategies tailored to a defined vertical market. Work closely with marketing to refine ideal customer profiles, messaging, and pipeline generation. Process & Enablement Implement structured sales processes, playbooks, and training programs to improve conversion and efficiency. Evaluate and optimise … sales technology stack, including CRM and engagement tools. Introduce best practices across outreach, qualification, demos, and negotiation. Cross-Functional Collaboration Partner with Customer Success to ensure smooth client handovers and support long-term growth. Share customer insights with product and leadership teams to influence roadmap ...

Customer Success Manager Holborn, London (Mon & Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base … support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders ...

move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role Looking for your first role in Customer Success? This could be the role for you, as a Customer Success Representative , you'll own the day-to-day success, retention, and operational … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation … Customer Data Management. Learn more at risk.lexisnexis.com. About Our Team: Our team drives executive-level customer engagement, partnering closely with clients to build trusted, long-term relationships with senior stakeholders. We operate at the intersection of strategy, risk expertise, and technology to deliver measurable customer outcomes ...

across Dynamics 365 CE and the wider data platform. Key Responsibilities Act as the Product Owner for Dynamics 365 CE, driving delivery across Sales, Customer Service, and Customer Insights. Work closely with stakeholders to gather requirements and translate these into clear product backlogs and priorities. Collaborate with ...

client on an initial 6-month contract, working fully remotely. This role is suited to a hands-on functional consultant with strong experience across Customer Service, Field Service, and the Power Platform, capable of leading discovery, shaping solutions, and delivering high-quality CRM implementations in Agile environments. Key Responsibilities … Lead discovery sessions and translate business requirements into scalable Dynamics 365 CE solutions Configure and deliver solutions across Customer Service and/or Field Service modules (cases, SLAs, queues, work orders, scheduling) Design and implement Dataverse models, security roles, and business process flows Build and optimise Power Platform solutions ...

organisation is currently undergoing major transformation initiatives, including: Supporting the launch of new renewable energy products and assisting with the development of digital customer platforms Contributing to data and analytics initiatives to help improve forecasting accuracy and asset performance insights Assisting in the modernisation of core technology systems … collaboration - working with engineering, commercial, operational teams, and senior stakeholders to support alignment and delivery Data-informed decision making - assisting in gathering and analysing customer insights, market trends, and performance metrics to inform priorities Commercial and sector awareness - understanding energy/renewables market dynamics, customer needs, and regulatory ...

Customer Insights & Market Research Analyst • 12-month contract • £38,000 salary • Hybrid working – 2–3 days in London A global technology organisation is hiring a Customer Insights & Market Research Analyst to support its international product marketing function. This role sits at the centre of commercial decision-making. … will take ownership of customer research projects and convert complex datasets into clear, actionable insights that directly influence product and marketing strategy across multiple regions. This is not a reporting role. It is a delivery role with visibility to senior stakeholders. Key Responsibilities Own end-to-end delivery ...

week onsite Up to £65,000 This is an exciting opportunity to take on a senior, high impact analytics role combining hands on customer and marketing analytics with the chance to shape thinking around measurement and effectiveness. You will work with well known consumer brands, contribute to strategic conversations … consumer facing brands better understand their audiences and improve campaign performance. Their work brings together data, marketing, and technology to deliver targeted communications, richer customer insights, and measurable commercial outcomes. You will join a collaborative analytics team that partners closely with internal teams and client stakeholders across digital media ...

solution discussions Handle inbound inquiries and convert them into sales opportunities Follow up with existing customers to drive cross-sell and up-sell Address customer objections and clearly communicate value propositions Prepare pricing, proposals, and sales-related documentation Collaboration & Market Contribution Collaborate with internal teams to define and execute … effective sales strategies Transfer qualified opportunities to relevant stakeholders with complete and actionable information Provide market and customer insights based on direct prospect interactions Support marketing initiatives such as trade shows, events, and webinars when needed Brand & Professional Development Represent the company’s brand and positioning in all customer ...

earth. We are evolving into an open intelligence platform for the concrete industry, turning the world's largest concrete rheology dataset into actionable insight at every stage of delivery. We're scaling worldwide, backed by serious ambition and a tight, high-calibre team. This is construction technology … with engineering to establish best practices, improve design-to-code alignment, and unlock faster, more consistent product delivery. Working closely with Product, Engineering, and Customer Success, you will translate complex operational and data-heavy workflows into clear, intuitive experiences. You will partner deeply with engineering to ensure design ...

Customer Insights & Market Research Specialist Location: London (Shoreditch) hybrid Contract: 12 months Salary: £35,000 - £38,000 We are partnering with a global SaaS organisation to hire a Customer Insights & Market Research Specialist to join a high-performing international product marketing team. This is a hands-on role … external agencies to deliver insights that directly shape product and marketing strategy across multiple regions. Key Responsibilities Lead the design and delivery of customer research projects aligned to business priorities Develop research briefs, questionnaires and discussion guides across quantitative and qualitative methodologies Analyse and synthesise data from multiple sources ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

solutions, delivering technical demonstrations, and guiding successful implementation. The Role As a Solutions Engineer , you will act as a trusted technical advisor throughout the customer journey. You will work closely with account executives, product managers, and engineering teams to understand customer requirements, design solution architectures, and deliver technical … demonstrations and proof-of-concept implementations. This role combines technical architecture, system integration, and customer engagement , helping organisations adopt modern cloud, AI, and data technologies . What You’ll Be Doing • Work with enterprise customers to understand technical requirements and solution architecture • Design and deliver technical product demonstrations tailored ...

suited to a technically strong commercial professional who enjoys working with customers to define solutions. The Technical Pre-Sales Engineer is instrumental in transforming customer requirements into commercially practicalsolutions across the European market. Serving as the link between customers, sales teams, distributors, and engineering, this role drives technical qualification … steers solution definition, and ensures that proposed offerings are technically credible and commercially aligned. The successful candidate will bring strong TELCO expertise and application insight, combined with the ability to work closely with customers and internal stakeholders to clarify needs, minimise technical risk, and shorten sales cycles. Key Responsibilities ...

payroll, and IT. We’re scaling fast, expanding our footprint and strengthening our presence in the ecosystem. Our product is strong, our customer base is growing and we are in a powerful position to accelerate even further. Why this role matters: We’re looking for a Marketing Specialist … build on the momentum we already have and elevate it further. The product is strong, customer adoption continues to rise and there is clear demand across new and existing markets. This role shapes how Zelt is discovered, how we expand and how marketing translates directly into revenue. ...