26 to 50 of 123 Customer Insight Jobs in London

Working for a market leading consumer brand with millions of customers, the Product Lead will build innovative products that will transform customer experiences through cutting-edge generative and conversational AI. The Product Lead will be responsible for: Owning and evolving market-proven AI products, scaling them into intelligent … experiences that solve real customer problems Shaping the roadmap, prioritising complex feature development and scaling impact across a growing squad Translating customer insight, analytics and experimentation into prioritised feature development decisions Leading proposition development across Generative and Agentic AI use cases Shaping and scale AI-powered customer ...

business. Responsibilities Enterprise Strategy & Strategic Direction Own the development and continuous refinement of Cirium’s long‐term enterprise strategy, grounded in deep customer insight, rigorous market analysis, and data‐driven decision‐making. Define strategic priorities and investment theses across products, data assets, markets, and emerging digital ecosystems. Partner … ensure disciplined execution of strategic bets. Enterprise Initiatives & Cross‐Functional Leadership Lead high‐impact, cross‐functional strategic programmes spanning new product innovation, pricing, customer segments, technology investment, and operational excellence. Bring structured evaluation and sizing to strategic opportunities, making recommendations grounded in commercial and operational feasibility. M&A, Ecosystem ...

lead, develop, and scale a team of Expansion Account Executives responsible for driving growth, adoption, and long term value within our existing mid market customer base (organisations typically under $1B in revenue). Your team will own upsell, cross sell, and renewal motions, ensuring customers expand successfully while maintaining … London office. What will I be doing: This role requires a leader who can build a high performing expansion engine—one that is insight driven, customer centric, and commercially disciplined. You will guide your team in identifying whitespace, deepening relationships, and aligning stakeholders around why to expand ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

iMAC), transaction frequency and lifetime value. Reporting to the Growth Director, you’ll lead a multi-disciplinary, multi-geo CRM function across the full customer lifecycle. You’ll bring clarity, pace and strong leadership, taking full ownership of CRM performance and setting a high bar for impact and accountability. … deep experience in the travel and accommodation sector within a fast-paced, tech-first, high-growth environment. The ideal candidate will have a strong customer mindset and a proven track record of growing and evolving CRM functions. What You Will Do 🚄 Own and deliver iMAC , transaction frequency and lifetime ...

lead, develop, and scale a team of Expansion Account Executives responsible for driving growth, adoption, and long term value within our existing mid market customer base (organisations typically under $1B in revenue). Your team will own upsell, cross sell, and renewal motions, ensuring customers expand successfully while maintaining … London office.**What will I be doing:**This role requires a leader who can build a high performing expansion engine—one that is insight driven, customer centric, and commercially disciplined. You will guide your team in identifying whitespace, deepening relationships, and aligning stakeholders around why to expand ...

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate : £neg DOE IR35 : Outside … Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent "look and feel ...

lead this transformation. This is a commercial product leadership role, responsible for the product vision and delivery, and for turning innovation into measurable customer value and durable revenue growth. The successful candidate will bring strong product delivery and go to market experience launching SaaS and AI enabled products, leadership … high-performing teams, and the ability to build alignment between Product, Engineering, Revenue, Customer Success, and Marketing around roadmap priorities. Key Responsibilities Set Product Strategy and Roadmap Define and track product success metrics tied to revenue growth, retention, and adoption - beyond delivery. Deliver high-performing software for an enterprise ...

business growth. Assist and support the Director of Growth in the evolution and execution of the new business sales plan. Develop deep, actionable vertical insight across key and high potential public and private sector markets. Implement a data‐driven sales operating rhythm that maximises pipeline quality, conversion, and forecasting … fully compliant, profitable, and aligned with policy. Monitor activity levels, conversion rates, and deal quality, identifying development gaps and growth opportunities. Vertical Expertise & Market Insight Partner with SDR Managers to ensure a highly productive and proactive collaboration between SDR and Consultants Build and maintain strong market intelligence across your ...

role in shaping how digital capabilities are deployed, adopted, and scaled across the Global Marine Energy & Industrial business. Working at the intersection of business, customer, and technology teams, the role is responsible for helping ensure global digital solutions are adapted to local market needs, address customer friction points … business leadership, the role helps shape portfolio priorities, supports adoption across markets, and works with stakeholders to ensure digital investments contribute to improved customer experience, operational performance, and business growth. Success will be measured through the adoption, utilisation, and impact of digital capabilities across customers, distributors, and sales teams. ...

expertise to deliver enterprise-grade solutions across use cases such as: Risk analytics & fraud detection Regulatory compliance automation Document intelligence (KYC, contracts, trade docs) Customer insights & conversational AI You will work on cutting-edge technologies including LLMs, vector databases, RAG architectures, and cloud-native data platforms, helping organizations unlock ...

global rollout. Work alongside finance and marketing teams to plan budgets and forecast paid media efforts. Create a product roadmap alongside product managers, leveraging customer insights, tech, and business goals. Oversee data and performance reporting to assess impact and refine the strategy. Candidate Requirements 5+ years in growth marketing. ...

support you need to achieve targets and to hand off qualified leads Provide regular updates and feedback to the sales team on market trends, customer insights and competitor activities. Adhering to good corporate compliance ensuring the data you work on is up to date, compliant and accurate Stay ...

rigour to drive measurable business impact. Own regional positioning and messaging. Develop and steward the strategic positioning for E&A's core audiences and customer groups. Translate deep market intelligence and customer insight into differentiated narratives that drive adoption and preference with customers. Provide integrated campaign leadership … using AI tools everyday to accelerate research, sharpen briefs, test positioning, and scale execution. Exceptional positioning and messaging skills, able to move from raw insight to a sharp, differentiated narrative. Strong analytical foundation, comfortable interrogating unit economics, cohort data and funnel metrics to make sharper decisions. Proven ability ...

rigour to drive measurable business impact. Own regional positioning and messaging. Develop and steward the strategic positioning for E&A's core audiences and customer groups. Translate deep market intelligence and customer insight into differentiated narratives that drive adoption and preference with customers. Provide integrated campaign leadership. … this as a meaningful professional differentiator, not a trend to keep up with. Exceptional positioning and messaging skills. You can move from raw insight to a sharp, differentiated narrative and know the difference between messaging that's technically accurate and messaging that actually works. Strong analytical foundation. ...

narratives and case studies. Collaborate with Bids/Tenders to share all pre-market engagement and insights to maximise outcomes and win rate. Feed customer insight into Product for roadmap and feature prioritisation. Thought Leadership & New Business Enablement Deliver high-quality demos adapted to industry, audience, and complexity. … problems. Commercial Acumen: Understands pricing, margin levers, risk, deliverability and commercial structure. Executive Communication: Clear, credible, and confident with senior stakeholders. Problem Solving: Connects insight, product capability and business logic into compelling solutions. Collaboration: Operates as a trusted partner across Product, Sales, Implementation, Marketing and Legal. Detail & Discipline: Ensures ...

programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry. Integrate cross-functional commercial, operational, and customer insight to shape major business decisions. Design operating models and transformation roadmaps that embed AI and automation to deliver business value. Steer innovation ...

through planning, delivery, managing risks and dependencies, ongoing progress reporting through to closure. Expertise in eliciting and framing needs through discovery - translating stakeholder and customer insights into clear problem statements, hypotheses and decision-ready options. Strong process and journey analysis capability (current/future state), using qualitative and quantitative ...

data and decision‐making platform for student accommodation in the UK. Our platform has supported more than 14 million students, and our data and insight products serve accommodation operators, investors, universities and advisors across the UK, with expansion underway into Europe and the US. We are a product … cross‐functional company. Our shared product and engineering backbone delivers both a consumer student platform and commercial data and insight products. We are currently completing a growth investment round to accelerate product development and international expansion. The Opportunity We are hiring a hands‐on Head of Product to shape ...

player-coach role”. You’ll own the full product marketing remit across all three domains, turning deep customer insight into sharp positioning, high-impact launches, and messaging that converts. You’ll be the connection between Product and Marketing and the person who makes sure our internal Sales … craft at Treatwell: coaching your team, raising the bar, and building a function that the rest of the business looks to for insight and direction. This is a senior role with real scope, shaping how a category-defining European platform tells its story, across markets, products, and audiences. ...

oversee a team of product managers and designers. Product Strategy & Direction Contribute to a clear and coherent product vision aligned with company goals and customer outcomes. Partner with senior team members to help shape product strategy and roadmap planning. Support prioritisation across teams, balancing customer impact, business value … delivery pace. Use data, customer insight, and product judgement to inform decisions and identify opportunities. Team & Collaboration Contribute to a strong product culture through collaboration, mentoring, and knowledge sharing. Work closely with Product Managers, Designers, and cross-functional teams to deliver high-quality experiences. Your Experience ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...

bank or fintech can immediately understand why it matters to them/li li You've built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture/li/ul h3 What you will be doing …/h3 ul li Lead the definition of Flow's features, workflows, and data requirements - from customer discovery through to prioritization and post-launch measurement/li li Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done ...

modern data platform initiatives, including real-time data capabilities Enable analytics and market teams to self-serve data more effectively Support use cases across customer insight, churn, ARPU, profitability, and network optimisation Communicate product updates, priorities, and roadmap progress to stakeholders Support incident management and platform-related administration ...

modern data platform initiatives, including real-time data capabilities Enable analytics and market teams to self-serve data more effectively Support use cases across customer insight, churn, ARPU, profitability, and network optimisation Communicate product updates, priorities, and roadmap progress to stakeholders Support incident management and platform-related administration ...