26 to 50 of 87 Customer Insight Jobs in London

product vision and roadmap: Define and implement the strategy for data modelling and workflow optimization across the platform, ensuring it supports complex organizational needs. Data-driven product development: Use customer insights, data trends, and feedback to continuously optimize how users create and manage their workflows on Cross-functional collaboration: Work closely with engineering teams to design scalable data structures More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯

the product strategy for a dedicated portfolio, turning complex challenges into innovative, client-focused solutions that drive measurable results. As a trusted strategist and collaborator, youll immerse yourself in customer insights and market trends, uncovering opportunities to transform the way firms operate . From conducting deep research and defining bold product strategies to guiding cross-functional teams through execution More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this r click apply for full job details More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi-channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi-channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi-channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi-channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi-channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also … driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success … the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer More ❯

whose customers are at the heart of everything they do. You'll be joining a UX team working collaborative and cross-functional environment co-creating solutions grounded in real customer needs. This is an integral role and will play a lead role in continuously improving the design methodology, tools, processes and embedding UCD principles across the business. You will … also developing, mentoring a leading a team of 3-5 UX Designers. What you'll be doing Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered … and collaborating on early UX research methods Ability to form strong trust-based relationships with team members, peers, managers and stakeholders Advocate and provide guidance on how to use customer insights and data to inform the user experience and present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Experiencing of cementing More ❯

whose customers are at the heart of everything they do. You'll be joining a UX team working collaborative and cross-functional environment co-creating solutions grounded in real customer needs. This is an integral role and will play a lead role in continuously improving the design methodology, tools, processes and embedding UCD principles across the business. You will … also developing, mentoring a leading a team of 3-5 UX Designers. What you'll be doing Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered … and collaborating on early UX research methods Ability to form strong trust-based relationships with team members, peers, managers and stakeholders Advocate and provide guidance on how to use customer insights and data to inform the user experience and present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Experiencing of cementing More ❯

whose customers are at the heart of everything they do. You'll be joining a UX team working collaborative and cross-functional environment co-creating solutions grounded in real customer needs. This is an integral role and will play a lead role in continuously improving the design methodology, tools, processes and embedding UCD principles across the business. You will … also developing, mentoring a leading a team of 3-5 UX Designers. What you'll be doing Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered … and collaborating on early UX research methods Ability to form strong trust-based relationships with team members, peers, managers and stakeholders Advocate and provide guidance on how to use customer insights and data to inform the user experience and present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Experiencing of cementing More ❯

whose customers are at the heart of everything they do. You'll be joining a UX team working collaborative and cross-functional environment co-creating solutions grounded in real customer needs. This is an integral role and will play a lead role in continuously improving the design methodology, tools, processes and embedding UCD principles across the business. You will … also developing, mentoring a leading a team of 3-5 UX Designers. What you'll be doing Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered … and collaborating on early UX research methods Ability to form strong trust-based relationships with team members, peers, managers and stakeholders Advocate and provide guidance on how to use customer insights and data to inform the user experience and present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Experiencing of cementing More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi- channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi- channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

Success looks like: - Hitting revenue and pipeline targets in your niche - Developing repeatable acquisition and sales playbooks - Creating visible thought-leadership content or a network in your industry - Feeding customer insights back into product and marketing 📌 The Practical Bits - Reporting to : Head of Growth - Job Type : We're open to part-time or full-time roles - Location : Remote-first More ❯

Success looks like: - Hitting revenue and pipeline targets in your niche - Developing repeatable acquisition and sales playbooks - Creating visible thought-leadership content or a network in your industry - Feeding customer insights back into product and marketing 📌 The Practical Bits - Reporting to : Head of Growth - Job Type : We're open to part-time or full-time roles - Location : Remote-first More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey , from onboarding to retention. Create and manage onboarding content , including videos, guides, and self-serve resources. Respond to and manage customer queries , ensuring issues are resolved quickly More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey , from onboarding to retention. Create and manage onboarding content , including videos, guides, and self-serve resources. Respond to and manage customer queries , ensuring issues are resolved quickly More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey , from onboarding to retention. Create and manage onboarding content , including videos, guides, and self-serve resources. Respond to and manage customer queries , ensuring issues are resolved quickly More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey , from onboarding to retention. Create and manage onboarding content , including videos, guides, and self-serve resources. Respond to and manage customer queries , ensuring issues are resolved quickly More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯