26 to 50 of 179 Customer Insight Jobs in London

sovereign AI. Capture use cases, constraints, buying triggers, objections, governance requirements, security expectations, procurement routes, deployment models, and success metrics. Translate public sector customer signal into internal intelligence for sales, partnerships, product, research, engineering, marketing, and leadership. Build a sector view of where Cosine has the strongest right … coding and software engineering inside sensitive or regulated public sector environments. AI adoption where source code, credentials, data, or infrastructure cannot leave the customer’s control boundary. Legacy system modernisation and maintenance. Software assurance, auditability, testing, review, and governance. Productivity and resilience across public sector digital delivery teams. Deployment ...

direction across Omaze's digital products, establishing a world-class standard for UI craft. Lead the design of our most strategic and high-impact customer experiences, from early concept through to polished delivery. Partner with senior leaders and C-suite stakeholders to shape and champion a cohesive product … visual vision. Create beautiful, intuitive and accessible customer experiences that strengthen both the product and the Omaze brand. Collaborate closely with Product Managers, Engineers and Brand Designers to deliver exceptional end-to-end experiences. Raise the bar across the Product Design team through mentoring, design critiques and leading ...

James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer … with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

Salary: £100K - £120K + bonus Location: London (Hybrid) At Data Idols, we are working with a UK retail brand that is investing heavily in customer data, personalisation, and AI to transform how it engages with millions of customers. Data and machine learning are at the heart of their strategy … driving more relevant customer experiences, personalised marketing, and customer-centric decision-making across the business. They are looking for a Data Science Manager to lead a high-performing team of Data Scientists focused on delivering measurable customer and commercial impact. This is a highly visible leadership role ...

people and work on cutting-edge robot technology. The Opportunity As Senior Business Value Consultant, Oil & Gas, you will lead value consulting and customer success for strategic Oil & Gas accounts, with an immediate focus on Pre-Sales Value Consulting as ANYmal X launches. This role is about helping customers … Field Engineering to shape strong use cases, build credible business cases and help customers adopt the solution successfully. The role is focused on customer value, stakeholder alignment and project success, not hardware troubleshooting or day-to-day field execution. You will act as a trusted advisor to customers ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

moving AI startup environment. The Technical Product Manager/AI Product Manager/Product Manager will work closely with the Product Lead, engineering, AI, customer success and founders to improve product quality, strengthen customer trust and help shape how the product develops as the company scales. This … Product Manager/Product Manager will own how product quality is measured and improved, including AI evaluation suites, test scenarios, graders, issue triage, customer feedback loops, product performance tracking and feature delivery. The role would suit an AI-native, technically grounded product person who enjoys solving messy problems, working ...

leadership team, influence company‐wide priorities, and lead a growing product organisation that partners deeply with Engineering, Operations, Sales, and Customer Success. Responsibilities Set the Vision Define and communicate a compelling product vision and strategy aligned to DOCOsoft’s growth goals and customer needs. Translate Business Objectives Translate … term value and scalability. Lead the Team Build, mentor, and inspire a high‐performing Product Management team. Foster a culture of accountability, curiosity, and customer empathy. Embed best‐practice product discovery, prioritisation, and agile execution. Deliver Outstanding Products Oversee the end‐to‐end product lifecycle, from insight ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

Career Opportunities: CRM Business Product Owner Senior (2168) Requisition ID 2168 -Posted 07/09/2026 - Seller Enablement - Digital and Customer Experience - GB-London 0445 - Brand Equity/Marketing - Job Location (Country/Region) (1) - Job Location (region) (217) - 0 - 20% Why Valvoline Global Operations? At Valvoline Global … capabilities. This role manages and executes the enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction, user experience, adoption, and revenue growth. The role engages with stakeholders to define user stories, prioritize features, balance business value with technical feasibility, optimize ...

support flexible working – Job Description Summary Are you passionate about the future of FX electronic trading and motivated by turning data, insight and technology into better client outcomes? We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising … heart of Sales, Trading, Product and Engineering, you'll use your expertise in FX markets, trading platforms and data analysis to improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front‐office environment. Job Title Lead Customer Journey Manager, FX E‐Trading ...

strategic consulting partners and selected software and workflow partners. Your focus is not building integrations; it is turning partner relationships into real pipeline, stronger customer accounts, and repeatable growth motions. You will own two partner groups: strategic consulting partners, where the goal is co-sell and account expansion … plans, drive commercial activation, and help partners position and sell Optiml with confidence. This is a highly commercial, cross‐functional role sitting between Delivery & Customer Success, Sales, Product, and Marketing — feeding partner and customer insight back into the business so the partner motion keeps improving. Tasks Your ...

expertise, consulting skills, proprietary data assets, technology platforms and execution capabilities to help clients solve business challenges and accelerate growth. We support clients across customer acquisition, activation, engagement, retention, reactivation and lifecycle marketing through data-driven marketing solutions and measurable business impact. Role The Managing Consultant is a senior … initial scoping through execution, measurement and closure. Translate client objectives into practical marketing strategies, project plans and actionable recommendations. Design and deliver programmes across customer acquisition, activation, engagement, retention, reactivation, product launches, value proposition development and lifecycle marketing. Apply marketing, consulting and problem-solving expertise to address complex client ...

solved, and the impact you've made. About the role: This is an outcomes-focused role where you'll balance stakeholder needs, customer insight and commercial priorities to deliver products that improve efficiency, support growth and enhance the broker experience. Own and prioritise the product backlog, ensuring work … shape product direction. Translate business needs into features, epics and user stories that enable effective delivery. Work closely with engineering and QA to deliver customer-focused solutions from discovery through to release. Map and improve broker lifecycle, CRM and trading workflows to increase efficiency and scalability. Use data, user ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … clarity in a fast‐evolving environment. Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … fast-evolving environment. Essential Duties & Responsibilities: Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

Research team within the Commercial directorate, acting as a strategic research partner across the product lifecycle. This team plays a vital role in ensuring customer insight is embedded into product decision-making, helping shape digital experiences that improve customer outcomes and drive commercial performance. What … senior product, design and business stakeholders Advise teams on when and how to use research, helping scope and shape product strategy based on insight Confidently present research findings and recommendations to senior leadership Advocate for user-centred thinking across the organisation Lead mixed-method research projects that span discovery ...

Growth & Acquisition across our consumer journey. This is one of the most commercially focused product leadership roles in the business, responsible for driving sustainable customer growth through exceptional product thinking, experimentation and AI. You'll own the product strategy across the acquisition funnel, from the moment a customer … love to hear from you. What you'll do Own the end-to-end acquisition product strategy, optimising every stage of the customer journey from discovery through to checkout. Drive sustainable growth by improving conversion, customer acquisition cost (CAC) and overall funnel efficiency. Build and lead multiple cross ...

Growth & Acquisition across our consumer journey. This is one of the most commercially focused product leadership roles in the business, responsible for driving sustainable customer growth through exceptional product thinking, experimentation and AI. You'll own the product strategy across the acquisition funnel, from the moment a customer … love to hear from you. What you'll do Own the end-to-end acquisition product strategy, optimising every stage of the customer journey from discovery through to checkout. Drive sustainable growth by improving conversion, customer acquisition cost (CAC) and overall funnel efficiency. Build and lead multiple cross ...

grow an online consumer business. Rather than managing the technical aspects of a website, you'll be responsible for increasing sales by improving the customer journey, driving conversion, increasing average order value, and building customer loyalty. Working closely with the Marketing, Creative and Commercial teams, you'll develop … execute initiatives that improve acquisition, retention and lifetime value, using data and customer insight to inform decisions. Key Responsibilities Own the commercial performance of the DTC channel, delivering sales and growth targets. Develop and execute initiatives to improve conversion, average order value and customer lifetime value. Plan ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe are looking ...