26 to 50 of 56 Customer Insight Jobs in London

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping … transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.**What You’ll Be Doing:*** **Lead strategic solution design:** Partner with Sales to architect transformative, AI-powered customer experience ...

Product to define and own the product vision and strategy. You will lead a high-performing team, ensuring product decisions are informed by customer insights. The ideal candidate has extensive experience in product management and a strong ability to drive commercial success. Join us to shape the future ...

marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights … skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You’ll Get 24 days annual leave (plus your birthday off!) → Increases by 1 day annually after 3 years ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Customer ...

client on an initial 6-month contract, working fully remotely. This role is suited to a hands-on functional consultant with strong experience across Customer Service, Field Service, and the Power Platform, capable of leading discovery, shaping solutions, and delivering high-quality CRM implementations in Agile environments. Key Responsibilities … Lead discovery sessions and translate business requirements into scalable Dynamics 365 CE solutions Configure and deliver solutions across Customer Service and/or Field Service modules (cases, SLAs, queues, work orders, scheduling) Design and implement Dataverse models, security roles, and business process flows Build and optimise Power Platform solutions ...

team responsible for the creation and maintenance of our strategic data products. This programme operates within data monetisation and AI application, developing high value customer signals and data segments derived from a complex, multi source data ecosystem. Working primarily in the Google Cloud ecosystem, you will build, test … reliable data flows across our systems . You will also use ML models to analyse available data, discover insights, understand trends and build customer segments and profiles. Key Responsibilities Develop and maintain efficient data pipelines and data warehousing solutions, ensuring data lineage and accessibility. Implement code that adheres ...

while clearing blockers and strengthening team health. Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times Build alignment across adjacent teams … identifying dependencies and creating shared strategies. Use customer insights, data, and deep market analysis across target expansion nations to inform product decisions and shape broader organizational strategy, identifying barriers and accelerators to international adoption. Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team ...

involved in day-to-day work. The Role We are looking for an analytically driven professional to help us evaluate digital marketing campaigns, uncover customer insights, and turn complex data into clear, commercial recommendations for our clients. Analyse digital marketing campaigns to understand performance, audience behaviour, and business impact … reach and engage the right customers Evaluate what has worked, what has not, and recommend next steps for future campaigns Work with transactional and customer data to identify trends, value segments, and VIP customers Collaborate with account, media, and technology teams and contribute to client discussions and presentations Your ...

cloud computing platform. Key job responsibilities Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build … compelling ROI and business cases to drive adoption of AWS Gen AI solutions. - Act as the front line within your accounts for all specialist customer engagement in your tech domain. - Create & articulate compelling value propositions that address specific needs of your customers. - Build and innovate: Co-Develop GTM motions ...

make the use of aviation and property more sustainable. The opportunity The world around us is changing faster than ever with markets, technology and customer expectations evolving at speed. As VP of Strategy for Data Services, you will own and drive the strategic agenda across our markets. Operating … development of portfolio level strategy and operating plans for Data Services and in each business segment to drive innovation and increase both scale and customer value Own the creation, evolution, communication and execution of group and segment vision and purpose along with strategic goals to exceed both short ...

involves fostering innovation and ensuring the delivery of exceptional product experiences. Leading a team of product managers, the Chapter Lead ensures AI products meet customer needs and market demands. Collaborating cross-functionally, the Chapter Lead will ensure products align with Olympus's ecosystem vision and contribute to sustainable growth. … development of product strategies, and ensuring these align with organisational objectives. Responsibilities include overseeing the product lifecycle, from inception to launch, and fostering a customer-centric approach to product development. Conduct regular assessments of the quality of deliverables produced by Chapter members to ensure they meet organisational standards. Ensures ...

across Dynamics 365 CE and the wider data platform. Key Responsibilities Act as the Product Owner for Dynamics 365 CE, driving delivery across Sales, Customer Service, and Customer Insights. Work closely with stakeholders to gather requirements and translate these into clear product backlogs and priorities. Collaborate with ...

class pension provider delivering the best possible financial outcomes for our members to and through retirement. Underpinning this ambition is our aspiration to personalise customer experiences, making engagement easy and valuable for our members, and having a modern marketing technology that enables this is key to delivering this. … external supplier/service management capability, specifically in complex environments. 5+ years of experience in the delivery of marketing platforms with a sizeable customer base and understanding of marketing operations and dependencies. Previous hands-on experience and proven success in onboarding, operating, and leveraging a Martech stack, along with ...

Business for your assigned verticals and sub-industries, across UKI - Be a recognized voice in the AI space, both internally and externally - Accelerate customer adoption by defining and implementing domain specific Sales, consulting and GTM strategies within your assigned territories leveraging AWS Sales, Technical Team and our partner ecosystem … drive adoption of AWS Gen AI solutions, and manage complex Agentic AI transformations - Act as the front line within your accounts for all specialist customer engagement in the AI domain - Create & articulate compelling value propositions that address specific needs of your customers - Build and innovate: Co-Develop GTM motions ...

Role Define and drive execution of the product roadmap for Quantum Motion’s full stack quantum computing systems. Bridge internal innovation and customer adoption by using customer insights, market trends, and data analytics to guide product direction, continuously iterate based on user feedback and KPIs. Communicate product vision ...

week onsite Up to £65,000 This is an exciting opportunity to take on a senior, high impact analytics role combining hands on customer and marketing analytics with the chance to shape thinking around measurement and effectiveness. You will work with well known consumer brands, contribute to strategic conversations … consumer facing brands better understand their audiences and improve campaign performance. Their work brings together data, marketing, and technology to deliver targeted communications, richer customer insights, and measurable commercial outcomes. You will join a collaborative analytics team that partners closely with internal teams and client stakeholders across digital media ...

technical guidance across API integrations, data‐workflow design, architecture, troubleshooting, and best‐practice implementation, supported by clear documentation. Partner with regional commercial teams - Sales, Customer Success, GPRG, Intelligence, and Product Management - to guide customers through evaluation, onboarding, and adoption. Bridge commercial and technical leadership by capturing and prioritising customer … refining methodologies. Shape global processes and automation initiatives that scale pre‐sales and delivery excellence. What You’ll Bring You are an experienced, customer‐facing technologist who thrives on turning technical detail into business value, earning trust through expertise, and collaborating globally to deliver measurable outcomes in pre-sales ...

SaaS solutions for the Office of the CFO, such as Accounts Payables, Accounts Receivables, Invoice Delivery and E-invoicing, Cash Management, as well as Customer Communications Management solutions. The role is responsible for shaping and driving the success of Quadient’s Embedded Payments portfolio. This position is central … value from over €100 billion annual transactions processed through Quadient’s SaaS software platforms, by identifying and delivering innovative payment solutions that meet evolving customer needs and comply with regulatory standards across multiple regions. Your role in our future: Define and execute the global go-to-market strategy ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from … simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster ...

strategy and execution. You'll balance three critical priorities: identifying and evaluating new market opportunities and country launches, ensuring US‐originated products serve international customer needs, and uncovering product opportunities that originate from markets where we already operate. What You’ll Do Market Expansion Strategy Evaluate and prioritize international … full playbook for go‐to‐market product requirements for new geographic markets International Product Advocacy Ensure US‐initiated products and features account for international customer requirements from conception through launch Represent non‐US market needs in product planning, roadmap discussions, and prioritization decisions Identify gaps between current product capabilities ...

SaaS solutions for the Office of the CFO, such as Accounts Payables, Accounts Receivables, Invoice Delivery and E-invoicing, Cash Management, as well as Customer Communications Management solutions. The roleisresponsible forshaping and driving the success ofQuadient’sEmbeddedPayments portfolio. This position is central toQuadient’sgrowth strategy, ensuring that payment capabilities … marketexpertise, and operational execution. It focuses on capturing value from over €100billionannual transactions processed throughQuadient’sSaaS softwareplatforms,byidentifyinganddelivering innovative payment solutions that meet evolving customer needs andcomply withregulatory standards across multiple regions. Your role in our future: Define and execute the global go-to-market strategy forembeddedpayment solutions, ensuring ...

means in a borderless world. Key responsibilities include: Lead the growth charge: You will define the global positioning for the Wise card, driving both customer acquisition and high-frequency usage. You’ll shift the perception of Wise from a utility you use occasionally to the card you never leave … design, and engineering teams to turn our delightful features into clear, compelling value propositions that resonate across 170+ countries. Be the voice of the customer: You’ll keep your finger on the pulse of how customers perceive us. That means listening to customer feedback, monitoring competitive moves ...

closure, driving growth in token consumption and revenue. Market & GTM Strategy Support: Track GenAl trends (foundation models, agents, Al infrastructure, and competitor moves); translate customer insights into tailored solutions and support GTM strategy with product and marketing teams. Strategic Account Management: Build trusted relationships with C-level and technical … companies to ensure satisfaction, retention, and expansion. Al Use Case Co-Creation: Understand clients' Al goals and business challenges; through deep dialogue and industry insight, jointly identify high-value Al opportunities Communicate the value of Alibaba Cloud's large models in the client's language, co-design practical solutions ...