as and when necessary Knowledge & Experience · 18+ months Service Desk Experience working in a fast paced environment · Understands ITIL practices · Worked with ticketing software (ITSM tool) · Software install, patching and upgrades · Promote, follow and create procedures · Strong WinOS, Mac OS and iOS experience · End user management experience – Active Directory, Exchange more »
enterprise-level End User technologies (hardware, software, applications). Experience managing End User Technology and Services for diverse user bases. Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink). Strong communication skills and able to convey complex technical issues. Experience with automated systems, ServiceManagementmore »
City of London, Coleman Street, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
enterprise-level End User technologies (hardware, software, applications). Experience managing End User Technology and Services for diverse user bases. Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink). Strong communication skills and able to convey complex technical issues. Experience with automated systems, ServiceManagementmore »
ERP support operations, including processes, required skills, and tooling. Knowledge of Microsoft Dynamics 365 F&O and its ecosystem is preferred. Experience with ITservicemanagement processes (ITIL). Familiarity with integration patterns, cloud architecture, data management, and cybersecurity practices. Skills and Competencies: Strategic thinker with a clear vision for more »
EC2V, Cheap, Greater London, United Kingdom Hybrid / WFH Options
Devonshire Hayes Recruitment Specialists Ltd
including: Microsoft Office Suites, Windows 10/11, Mobile Device management (preferably Intune), TeamViewer, Active Directory, Mobile technologies (iOS, Android). Using our ITServiceManagement Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, and documentation. Basic laptop builds Hybrid working for the Service Desk team is one week more »
thinking and decision-making to design solutions and resolve issues. Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will more »
City Of London, England, United Kingdom Hybrid / WFH Options
Pioneer Search
SQL and working with Data in SQL server as well as DB2. You will also be experienced in MS SQL SSRS and SSIS and ITSM tools, they use ServiceNow. You will have excellent communication and people skills to work closely with internal stakeholders and third party vendors. No prior knowledge more »
Central London, London, United Kingdom Hybrid / WFH Options
Eviden Technology Services Limited
and technology, now and for generations to come. The Opportunity We're seeking creative early career consultants to join our dynamic ITServiceManagement (ITSM) team. This role offers an exciting opportunity to kickstart your career in consulting, working on diverse projects that drive digital transformation for our clients. The … innovative solutions to improve customer outcomes. Each engagement is unique and requires a strong desire to make a positive impact. About the Role - Junior ITSM Consultant As a Junior ITSM Consultant, you'll support our clients in optimizing their ITservice delivery and management processes. You'll work alongside experienced … consultants, gaining hands-on experience with industry leading ITSM frameworks and tools. Security Clearance: Candidates must be eligible to obtain a security clearance at SC level. Key Responsibilities: Support servicemanagement, service delivery and service transition activities Support the wider team with other client engagements and value proposition activities Data more »
and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our more »
in vendor and supplier management. Experience with disaster recovery and business continuity planning. Effective resource management and allocation. Familiarity with ITIL or other ITservicemanagement frameworks. Strong financial acumen, including budget management and cost optimization. Excellent communication and interpersonal skills. What’s on Offer Competitive Salary : Up to £160K more »
London, England, United Kingdom Hybrid / WFH Options
Nephos Technologies
owning and maintaining technical design documentation for systems. Experience in system-wide monitoring solutions, such as LogicMonitor, Zabbix or similar. Experience in working with ITSM platforms. An understanding of common file protocols such as CIFS, NFS. An understanding of networking protocols TCP/IP stack, DNS and VPN. Hold a more »
West London, London, United Kingdom Hybrid / WFH Options
PCR Recruitment Limited
file delivery or similar toolsets Asset Management systems Data management NAS storage LTO archives and library management tools Good understanding of aspects of ITservicemanagement AQC profiles To be successful in this role you will: Have a pro-active attitude to information sharing consistent guidance and adherence to standards more »
City of London, London, United Kingdom Hybrid / WFH Options
Scott Merrick LLP
ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc more »
+ Experience Service Now Certified Developer ITIL V4 Foundation Demonstrable experience with ServiceNow - knowledge of Service Level management within the Now Platform across the ITSM, ITAM, ITOM Product Lines Experience in an enterprise environment with multiple integration points Passion in service value for customers and driving continuous improvement through automation. more »
and effective ServiceNow solutions. Platform Configuration:Leverage your expertise to design, configure, and deploy various ServiceNow modules, such as Incident Management, Change Management, and ITSM, in line with client needs. Independent Problem-Solving: Tackle challenges proactively, using your experience to provide solutions with minimal guidance. Optional Scripting Skills: While not more »
City of London, London, United Kingdom Hybrid / WFH Options
JISC
experience working as a Salesforce developer with exposure to ideally at least one of the following technologies: Salesforce SalesCloud for CRM, Salesforce ServiceCloud for ITSM or Salesforce CPQ Experience working in a technical support role (helpdesk) or customer service/facing role Ability to perform unit, system, peer and support more »
London, United Kingdom, Fleet Street Hybrid / WFH Options
JISC
experience working as a Salesforce developer with exposure to ideally at least one of the following technologies: Salesforce SalesCloud for CRM, Salesforce ServiceCloud for ITSM or Salesforce CPQ Experience working in a technical support role (helpdesk) or customer service/facing role Ability to perform unit, system, peer and support more »
management databases (CMDB) and IT asset management Ability to architect and implement ServiceNow CMDB solutions to meet business requirements Proficiency in ITservicemanagement (ITSM) processes and best practices Certifications in ServiceNow Administration or Implementation is a plus If the above role interests you kindly apply asap. more »
City of London, London, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
plugin, its functions and capabilities to successfully enhance the functionality requested by the customer. This implementation also reaches into other ServiceNow area's like ITSM - CMDB - ITOM Discovery for the private cloud back end. It is also desired if the candidate has experience in other Cloud systems like Terraform or … higher education in computer science, technology or other relevant fields. Good knowledge of the ITIL framework and/or experience with the implementation of ITSM processes ServiceNow Consulting & Development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: CMP … ITSM, ITOM, Discovery, ITAM, Desired qualifications Good knowledge of JavaScript, AngularJS, Bootstrap or other technologies used in ServiceNow Experience with integrations between ServiceNow and third-party systems. Agile or scrum methodology; GenAI Any ServiceNow certification ITIL knowledge and/or certification A systems engineering or developer background with the ability more »
s 3rd Party vendors in the “War-room” as requested by the Service teams. Ensure proper closure of the Major Incident in the Customer ITSM system. Provide pre-RCA of the incident resolution as per the agreed SLA. Make decisions to resolve Major Incidents in timely and compliant manner. Provide … continuous update of the Major Incident in the Customer ITSM system (at least every 60 mins updates or as needed for the situation) Create a Post Incident Report within 24 hrs of Closing of War room and hand over the details of the Incident to Problem Manager to trigger opening … Major Incidents & War Rooms and ensure that the details of Fixnotes , resolution code , affected services , time lines of activities are all updated in the ITSM tools . Drive daily health checks across TCS technology teams for capacity and availability Participate in the Problem review meetings in case of no ongoing more »
with clients to understand their business needs and develop ServiceNow solutions to meet those needs. Design, implement, and configure ServiceNow modules, including CMDB, Discovery, ITSM, ITOM, and Change Management. Perform data migrations and integrations with other systems. Develop and deliver training to users on how to use ServiceNow. Troubleshoot and … features and best practices. Qualifications 3+ years of experience working with ServiceNow. Hands on Experience with CMDB and Discovery modules is essential. Experience with ITSM, ITOM, and Change Management modules is a plus. Experience with data migration and integration is a plus. Excellent communication and interpersonal skills. Ability to work more »
Opus are collaborating with a reputable ServiceNow Partner who are the go to for ITSM & ITOM implementations throughout the UK! They are going through an exciting grow period off the back of securing a strong pipeline going into Q1 next year! Projects range from medium to enterprise in size whilst … industry allowing you to broaden your project experience. The ideal Consultant would have a minimum 3 year's hands on experience with ServiceNow (Ideally ITSM &/or ITOM projects) where you will continue to bolster your skillset whilst benefitting from a collaborative environment & dedicated L&D services for your own … recovery Liaise with multiple stakeholders, understand requirements Requirements: 3+ year's hands on ServiceNow experience Consultancy experience is highly desirable Hands on experience with ITSM &/or ITOM projects Strong configuration experience with workflows, holding workshops, deployment Experience with ITIL, ServiceNow Platform, API's, Service Portal/Applications Familiar with more »