ITSM Jobs in London

IT Service Management (ITSM)
England > London

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 149 224 364
Rank change year-on-year +75 +140 +1
Permanent jobs citing ITSM 494 566 734
As % of all permanent jobs advertised in London 2.09% 1.60% 1.10%
As % of the Processes & Methodologies category 2.29% 1.68% 1.13%
Number of salaries quoted 410 462 535
10th Percentile £31,250 £35,000 £27,200
25th Percentile £41,250 £42,500 £36,500
Median annual salary (50th Percentile) £62,500 £62,000 £52,500
Median % change year-on-year +0.81% +18.10% -16.00%
75th Percentile £80,000 £88,750 £72,500
90th Percentile £95,000 £93,750 £85,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -4.04%

All Process and Methodology Skills
London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 21,582 33,665 64,692
As % of all permanent jobs advertised in London 91.32% 95.35% 96.86%
Number of salaries quoted 16,066 24,126 34,397
10th Percentile £38,000 £43,465 £42,500
25th Percentile £52,000 £55,000 £53,750
Median annual salary (50th Percentile) £70,000 £75,000 £70,000
Median % change year-on-year -6.67% +7.14% -
75th Percentile £95,000 £95,000 £92,500
90th Percentile £115,000 £115,000 £111,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

3-month moving average salary quoted in jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

Salary distribution for jobs citing ITSM in London over the 6 months to 3 May 2024.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +73 111 £65,000 +44.44% 7
South London -2 19 £43,000 -4.44% 2
West London -14 8 £65,000 +91.18% 5
East London +15 2 £33,500 -63.13% 3
North London +1 1 £47,500 +35.71%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (10.53%) SharePoint
2 49 (9.92%) Microsoft Exchange
3 6 (1.21%) IBM Notes
4 3 (0.61%) Skype for Business
5 2 (0.40%) CMS
5 2 (0.40%) SAS
5 2 (0.40%) SharePoint Server
Applications
1 86 (17.41%) Microsoft Office
2 15 (3.04%) Microsoft Excel
3 7 (1.42%) Microsoft PowerPoint
4 1 (0.20%) Microsoft Project
Business Applications
1 41 (8.30%) Remedy ITSM
2 14 (2.83%) Dynamics CRM
3 13 (2.63%) Elite 3E
4 11 (2.23%) PlanetPress Connect
5 5 (1.01%) Carpe Diem
6 4 (0.81%) Sparx Enterprise Architect
7 2 (0.40%) Oracle EBS
8 1 (0.20%) HFM
8 1 (0.20%) SAP ERP
Cloud Services
1 111 (22.47%) Microsoft 365
2 95 (19.23%) Azure
3 38 (7.69%) SaaS
4 34 (6.88%) Entra ID
5 18 (3.64%) OneDrive
6 16 (3.24%) PaaS
7 14 (2.83%) IaaS
7 14 (2.83%) Power Platform
8 11 (2.23%) AWS
8 11 (2.23%) Mimecast
9 8 (1.62%) Power Automate
10 7 (1.42%) Azure Monitor
11 6 (1.21%) Azure DevOps
12 5 (1.01%) Azure Storage
13 4 (0.81%) Cloud Computing
13 4 (0.81%) GCP
13 4 (0.81%) Serverless
13 4 (0.81%) WhatsApp
14 3 (0.61%) Datadog
14 3 (0.61%) Google Workspace
Communications & Networking
1 29 (5.87%) DNS
1 29 (5.87%) TCP/IP
2 28 (5.67%) DHCP
2 28 (5.67%) Firewall
3 27 (5.47%) VPN
4 16 (3.24%) Wi-Fi
5 12 (2.43%) Skype
6 11 (2.23%) LAN
6 11 (2.23%) WAN
7 10 (2.02%) SSL
8 8 (1.62%) Network Security
9 7 (1.42%) VoIP
10 6 (1.21%) SAN
10 6 (1.21%) Wireless
11 5 (1.01%) Remote Desktop
12 3 (0.61%) Cisco Firepower
12 3 (0.61%) SMTP
12 3 (0.61%) SSH
12 3 (0.61%) VLAN
13 2 (0.40%) Cisco IOS
Database & Business Intelligence
1 31 (6.28%) SQL Server
2 14 (2.83%) Data Warehouse
3 11 (2.23%) MySQL
4 10 (2.02%) Power BI
5 8 (1.62%) Relational Database
6 4 (0.81%) SQL Server Integration Services
6 4 (0.81%) SQL Server Reporting Services
7 2 (0.40%) Azure SQL Database
7 2 (0.40%) BusinessObjects
7 2 (0.40%) Delta Lake
7 2 (0.40%) Metadata
7 2 (0.40%) MongoDB
7 2 (0.40%) Oracle Database
8 1 (0.20%) Data Lake
8 1 (0.20%) Enterprise Data Warehouse
8 1 (0.20%) Essbase
8 1 (0.20%) OLAP
8 1 (0.20%) Oracle BI EE
8 1 (0.20%) Oracle ODI
Development Applications
1 34 (6.88%) JIRA
2 11 (2.23%) SQL Server Management Studio (SSMS)
3 2 (0.40%) Git
3 2 (0.40%) PowerBuilder
General
1 160 (32.39%) Social Skills
2 119 (24.09%) Finance
3 69 (13.97%) Analytical Skills
4 58 (11.74%) Banking
5 49 (9.92%) Legal
6 39 (7.89%) Law
7 23 (4.66%) Inclusion and Diversity
8 13 (2.63%) Financial Institution
9 12 (2.43%) Public Sector
10 10 (2.02%) Investment Banking
11 8 (1.62%) Organisational Skills
11 8 (1.62%) Retail
12 7 (1.42%) Presentation Skills
13 5 (1.01%) Private Banking
14 4 (0.81%) Telecoms
15 3 (0.61%) Front Office
16 2 (0.40%) Advertising
16 2 (0.40%) Back Office
16 2 (0.40%) Local Government
16 2 (0.40%) Publishing
Job Titles
1 123 (24.90%) Analyst
2 68 (13.77%) Service Manager
3 63 (12.75%) Support Analyst
4 59 (11.94%) IT Support
5 51 (10.32%) IT Manager
6 45 (9.11%) Architect
6 45 (9.11%) Service Analyst
7 40 (8.10%) Service Desk Analyst
8 34 (6.88%) Senior
9 32 (6.48%) IT Analyst
9 32 (6.48%) Lead
10 30 (6.07%) IT Services Manager
11 29 (5.87%) ServiceNow Architect
12 27 (5.47%) Delivery Manager
12 27 (5.47%) Service Delivery Manager
13 24 (4.86%) Consultant
14 23 (4.66%) Applications Support
15 22 (4.45%) IT Support Analyst
15 22 (4.45%) Support Engineer
16 21 (4.25%) Developer
Libraries, Frameworks & Software Standards
1 33 (6.68%) HTML
2 32 (6.48%) Web Services
3 30 (6.07%) XML
4 25 (5.06%) CSS
5 22 (4.45%) SOAP
6 20 (4.05%) AngularJS
6 20 (4.05%) JSON
6 20 (4.05%) LDAP
7 14 (2.83%) REST
7 14 (2.83%) Twitter Bootstrap
8 7 (1.42%) Ajax
9 5 (1.01%) 802.1X
10 3 (0.61%) .NET
10 3 (0.61%) FIX Protocol
10 3 (0.61%) Middleware
11 2 (0.40%) .NET Framework
11 2 (0.40%) PySpark
12 1 (0.20%) Kafka
12 1 (0.20%) Lightning Web Components
12 1 (0.20%) RESTful
Miscellaneous
1 46 (9.31%) CMDB
2 31 (6.28%) Management Information System
3 25 (5.06%) Replication
4 18 (3.64%) Data Centre
5 15 (3.04%) Enterprise Software
6 13 (2.63%) Product Ownership
7 12 (2.43%) Legacy Systems
8 11 (2.23%) Hedge funds
8 11 (2.23%) Onboarding
9 10 (2.02%) Smartphone
9 10 (2.02%) Video Conferencing
10 7 (1.42%) iPhone
10 7 (1.42%) Linux Command Line
10 7 (1.42%) Self-Motivation
11 6 (1.21%) AS400
11 6 (1.21%) Culture of Ownership
12 5 (1.01%) Public Cloud
12 5 (1.01%) Reinsurance
13 4 (0.81%) Analytical Mindset
13 4 (0.81%) Reference Data
Operating Systems
1 158 (31.98%) Windows
2 75 (15.18%) Windows 10
3 35 (7.09%) Windows Server
4 19 (3.85%) Mac OS
4 19 (3.85%) Windows Server 2008
5 17 (3.44%) Apple iOS
6 15 (3.04%) Android
6 15 (3.04%) Linux
7 7 (1.42%) Mac OS X
8 5 (1.01%) Windows 7
9 4 (0.81%) Red Hat Enterprise Linux
10 3 (0.61%) Unix
11 2 (0.40%) Windows Vista
12 1 (0.20%) AIX
12 1 (0.20%) Windows Server 2012
12 1 (0.20%) Windows Server 2016
Processes & Methodologies
1 290 (58.70%) Service Management
2 271 (54.86%) ITIL
3 119 (24.09%) Service Delivery
4 82 (16.60%) Customer Service
5 81 (16.40%) Problem-Solving
6 59 (11.94%) Change Management
7 53 (10.73%) Problem Management
8 51 (10.32%) Incident Management
9 42 (8.50%) Agile
10 41 (8.30%) IT Asset Management
11 40 (8.10%) Project Management
12 39 (7.89%) Stakeholder Management
13 38 (7.69%) Cybersecurity
13 38 (7.69%) Service Catalogue
14 34 (6.88%) Roadmaps
15 31 (6.28%) Continuous Improvement
15 31 (6.28%) Mentoring
16 28 (5.67%) Project Delivery
17 26 (5.26%) Asset Management
17 26 (5.26%) Process Improvement
Programming Languages
1 40 (8.10%) JavaScript
2 34 (6.88%) PowerShell
3 18 (3.64%) Python
4 17 (3.44%) SQL
5 10 (2.02%) RPG
6 8 (1.62%) Bash
6 8 (1.62%) Perl
7 6 (1.21%) T-SQL
8 2 (0.40%) C#
8 2 (0.40%) Go
8 2 (0.40%) Java
8 2 (0.40%) PL/SQL
8 2 (0.40%) R
Qualifications
1 75 (15.18%) Degree
2 44 (8.91%) ITIL Certification
3 37 (7.49%) Security Cleared
4 32 (6.48%) SC Cleared
5 27 (5.47%) Microsoft Certification
6 18 (3.64%) Computer Science Degree
7 16 (3.24%) MCSA
8 15 (3.04%) CREST Certified
9 11 (2.23%) A+ Certification
10 10 (2.02%) Azure Certification
11 9 (1.82%) ITIL Foundation Certificate
12 8 (1.62%) Cisco Certification
13 7 (1.42%) Master's Degree
14 6 (1.21%) CCNP
14 6 (1.21%) MCDST
15 5 (1.01%) PRINCE2 Certification
16 4 (0.81%) PMI Certification
16 4 (0.81%) PMP
17 3 (0.61%) CCIE
17 3 (0.61%) Network+ Certification
Quality Assurance & Compliance
1 52 (10.53%) SLA
2 8 (1.62%) ISO/IEC 27001
3 5 (1.01%) COBIT
3 5 (1.01%) PMO
4 3 (0.61%) Accessibility
4 3 (0.61%) GDPR
4 3 (0.61%) PCI DSS
5 2 (0.40%) Cyber Essentials
5 2 (0.40%) Cyber Essentials PLUS
5 2 (0.40%) Data Quality
5 2 (0.40%) QA
6 1 (0.20%) NCSC
6 1 (0.20%) NIST
6 1 (0.20%) PMBOK
System Software
1 129 (26.11%) Active Directory
2 37 (7.49%) VMware Infrastructure
3 13 (2.63%) VMware ESXi
4 10 (2.02%) Firmware
5 9 (1.82%) Virtual Desktop
6 3 (0.61%) Hyper-V
7 2 (0.40%) Oracle RAC
7 2 (0.40%) Virtual Machines
8 1 (0.20%) Docker
8 1 (0.20%) vSphere
8 1 (0.20%) XenApp
Systems Management
1 51 (10.32%) Microsoft Intune
2 35 (7.09%) SCCM
3 14 (2.83%) Single Sign-On
4 10 (2.02%) SCOM
5 7 (1.42%) HP UCMDB
5 7 (1.42%) Jamf Pro
6 5 (1.01%) AirWatch
6 5 (1.01%) vCenter Server
7 3 (0.61%) ITRS Geneos
7 3 (0.61%) Nessus
7 3 (0.61%) OpenView
8 2 (0.40%) Data Guard
8 2 (0.40%) Kubernetes
8 2 (0.40%) WSUS
9 1 (0.20%) Ansible
9 1 (0.20%) McAfee ePO
9 1 (0.20%) Microsoft Clustering
9 1 (0.20%) Symantec Enterprise Vault
9 1 (0.20%) Terraform
9 1 (0.20%) WMI
Vendors
1 171 (34.62%) Microsoft
2 113 (22.87%) ServiceNow
3 52 (10.53%) VMware
4 41 (8.30%) Remedy
5 40 (8.10%) BMC
6 39 (7.89%) Cisco
7 32 (6.48%) HP
8 22 (4.45%) Oracle
9 19 (3.85%) Bloomberg
10 17 (3.44%) Apple
10 17 (3.44%) IBM
11 15 (3.04%) FactSet
11 15 (3.04%) iManage
11 15 (3.04%) MobileIron
11 15 (3.04%) Refinitiv
12 14 (2.83%) Veeam
13 12 (2.43%) Dell
14 11 (2.23%) FNZ
15 10 (2.02%) NetApp
16 9 (1.82%) Citrix