26 to 50 of 155 SLA Jobs in London

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring more »

a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »

development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »

requirements. Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets. Review and report on ITRS Infrastructure SLA and status. Recommend and implement necessary IT Infrastructure policies, standards, procedures, and guidelines. Responsible for all IT required backups Assist with internal and client IT more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

other ad hoc requests. • Process assigned Workday tasks • Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: • Excellent English written and verbal communication skills • Excellent presentation & PowerPoint skills • Excellent Excel skills • Meticulous more »

ensure technical changes are delivered according to the project plan and are considering the necessary change management process and relevant KPI/’s/SLA’s with the supplier. Key projects you shall work on: Supporting the migration of a data centre to Microsoft Azure Networking and telephony consolidation Developing more »

Communicate any lessons learnt from project implementations. Ensure all service partners and specialist sub contactors adhere to strict service guidelines and maintain the Service Level Agreement metrics. Requirements: Excellent knowledge of the operation and maintenance of Mechanical & Electrical services and plant. Experience of senior technical roles managing critical environments and more »

new campaigns and innovative technology/services. Have a clear understanding of support, delivery, and managed service options. Run monthly sales reports and ensure SLA's are met. You will need: Minimum 4 years of IT sales experience in reseller or distributor role. Knowledge of selling IT security solutions and more »

/KRI’s, to provide data driven reporting and analysis to management and Operational Resilience Committee. · Third Parties which are critical/important agree SLA metrics and KPIs (process monitoring) for reporting – to ensure TPs are delivering their contractual and control obligations. · Risk assess Supplier concentration risk to identify any more »

Risk and Compliance with advising the business on all regulatory and conduct matters; ▪ Develop and maintain key business relationships across the global business; ▪ Support SLA work as necessary; ▪ Carry out the compliance review of marketing materials and ensure compliance with applicable financial promotion rules; ▪ Manage the day-to-day activities more »

and supporting them with business applications. Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's. Experience Desired 2–3 years of experience in Financial Services, preferably within Investment management. Experience in providing user/technical support and feedback to … users and management according to SLA's. Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365. Skills in managing and administering Microsoft Defender Security. Active participation in handling Helpdesk requests in an SLA's driven environment. Experience in data backup and related processes more »

I’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS more »

the Service Desk Manager and Audio Visual team Ensuring technical support is being provided to staff in a timely manner and effectively, within agreed SLA’s Gaining an understanding of stakeholder AV requirements Overseeing the Network Engineer to support the optimisation of network infrastructure and wireless networks Collaborating with the … knowledgeable of emerging technologies and industry trends to evaluate their potential impact on the firm to enhance efficiency, security and productivity Ability to ensure SLA’s are met/exceeded For further information, please apply. Due to the high volume of applications, we are not able to respond to all more »

longer term including refresh, upgrade, and replacement projects. Key Responsibilities: Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris. Resolve incidents within SLA targets and manage problem procedures. Monitor system health using tools like Splunk, Prometheus, Opsview. Design, procure, and commission new/upgraded platforms. Provide consultancy and more »

of virtualisation technologies, HyperV or VMWare ***Excellent problem-solving skills and analytical approach ***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »

of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet Service Desk SLA’s including fast phone pickups, first time resolution and customer satisfaction scores. • You will be working from home 70% of the time but will need more »

Serve as a point of contact between internal and external stakeholders on all payroll inquiries Develop and implement best practices, key performance indicators and SLA metrics for department Remain up to date with international payroll laws/regulations. Lead and train teams on E2E process, provide guidance and expertise across more »

Your background? The successful individual must have previous experience of Recruitment SOW administration and management. Experience of working to a service based KPI/SLA structure, while being comfortable at senior stakeholder end client/supplier management. Ideally you will have experience in an MSP environment. You will be the more »

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »

consistently deliver a 100% PPM completion rate each month. * Implement and lead fault diagnosis of critical plant and equipment, to ensure that the clients SLA is always met. Accurately reporting all completed work orders via CMMS, including use of any critical spares/stock items used during these tasks * Monitor more »

experience working in an IBA role. Previous management experience with the ability to lead, develop & people effectively. Ability to multi task and meet processing SLA's/project deadlines. Excellent communication, organisation and delegation skills. Please note you will be required to work in their London office 2/ more »

Communicate any lessons learnt from project implementations. Ensure all service partners and specialist sub contactors adhere to strict service guidelines and maintain the Service Level Agreement metrics. Requirements: Excellent knowledge of the operation and maintenance of Mechanical & Electrical services and plant. Experience of senior technical roles managing critical environments and more »

updates are able to perform their obligations Review Corporate Actions on a daily basis Communicate Mandatory Corporate Actions to the Front Office as per SLA Ensure all Voluntary Corporate Actions are responded to Undertake operational and TPA oversight activities when required to assist in the smooth day-to-day running more »

write functional specifications for system improvements. You will also provide quality support of SAP PP systems to internal customer globally in line with the SLA targets. You will Assist It managers and business teams in the creating of SAP projects proposals detailing time/resource/risks involved. You will more »