16 to 40 of 75 Support Analyst Jobs in London

2nd Line Support Analyst - London - Consultancy - £ 35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients. Role & Responsibilities: Taking ownership and managing tickets … through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be … a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Have a high level of professional responsibility. Maintain a professional demeanour. Skills & Experience Required: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google more »

2nd Line Support Analyst - London - Consultancy - £ 35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients. Role & Responsibilities: Taking ownership and managing tickets … through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be … a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Have a high level of professional responsibility. Maintain a professional demeanour. Skills & Experience Required: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google more »

Linux Application Support Analyst – Trading systems Up to £35,000 p/a Quant Capital is urgently looking for a Graduate Linux Application Support Analyst to join a high-profile client. Our client is Our client has recently been voted in to the Fintech 100. They … provide a market leading Execution Management System for buy and sell side clients as well as Algo Execution. As an Application Support Analyst you main responsibilities will be to provide technical and functional support for high-performance trading systems. You will work as part of an award … winning global support team to solve problems and respond to clients’ requirements. Responsibilities: Job Responsibilities: Respond promptly to client support requests and inquiries. Actively monitor critical systems and infrastructure, promptly addressing issues and escalating to relevant teams when required. Provide customer support for order entry, risk management more »

Application Support Analyst An Application Support Analyst is required for a highly established Lloyd's market insurer . The application support team, support a variety of insurance applications that have been built both in-house and purchased from a vendor. They are nearing the … major IT transformation and this role is needed to help with this next phase of the transformation. You will come from an IT Application support background with experience using SQL. You will have an understanding of the Lloyd's market having previously worked for a Lloyd's insurer as … an Application Support Analyst. You will have stakeholder management skills as you will need to interact with both internal teams and external vendors. Responsibilities: Act as an experienced Application Support Engineer Supporting insurance applications Having ownership of several applications ITIL Lifecycle and Service Design Strong SQL skills working more »

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral … hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root … cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments more »

2nd Line Support Analyst - London/Hybrid - 6 Month Fixed Term Contract - Up to £48k A fantastic opportunity has arisen for a 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Troubleshoot and take ownership of tickets following Incident … understanding of Microsoft Suite and Windows 10 AD, Azure, Office 365, Networking Technologies iManage, Aderant, BigHand Mobile Devices (iPad, iPhones, Android), Intune 2nd Line Support Analyst - London/Hybrid - 6 Month Fixed Term Contract - Up to £48k more »

Application Support Analyst - London - £70,000 - £80,000 Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. They are looking for a support professional with good more »

Application Support Analyst - London - Hybrid - £50,000 - £60,000 Harrington Starr have just partnered with an Award Winning Fintech who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. They are looking for a support professional with more »

Job Description IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT … infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff … concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication more »

1st Line Desktop Support Analyst – City of London - £25,000 - £33,000 Harrington Starr have a 1st Line Desktop Support Analyst opportunity for a Leading Exchange client operating in over 15 European Markets, based in Central London. Our client possesses market-leading technology and innovative rules … for trading which has seen them make waves in the industry. Due to further expansion their tight knit Support team requires additional headcount. Please note this role will require a minimum of 4 days a week onsite. Responsibilities and Duties 1st line desktop, voice and remote access support … laptops, desktops, telephony, and mobile phones. Managing users and groups within Active Directory. Responsible for implementing approved procedures (change control, joiners/leavers, etc.) Support and maintain Microsoft Teams AV equipment (Yealink). Prepare and maintain up to date documentation. Manage relationships and work with vendors to escalate issues more »

1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting … across both locations, supporting users with their desktops/laptops as well as a variety of other applications and security issues. In this varied support role, you will help manage and run the day-to-day IT operations for the global business. This is an employee facing role so … relationships to ensure the effective resolution of issues. The right candidate will have/be: Minimum of 1-2 years commercial experience in IT Support/1st Line/2nd Line Support role Good experience of working in a Microsoft environment support M365 Exposure to the management more »

1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting … across both locations, supporting users with their desktops/laptops as well as a variety of other applications and security issues. In this varied support role, you will help manage and run the day-to-day IT operations for the global business. This is an employee facing role so … relationships to ensure the effective resolution of issues. The right candidate will have/be: Minimum of 1-2 years commercial experience in IT Support/1st Line/2nd Line Support role Good experience of working in a Microsoft environment support M365 Exposure to the management more »

Desktop IT Support Analyst (macOS-focused) Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification. This role … provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department. Responsibilities: Provide company-wide 1st/2nd line IT support Log and track using the Helpdesk ticketing system and resolve promptly or escalate as … required Assist in project work Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful Assist with laptops, AV systems, and meeting rooms Set up new starters and do onboarding Configure and deploy devices and phones Microsoft Office 365, Dropbox, Google more »

Application Support Analyst - Insurance, hybrid or fully remote, competitive salary, bonus & benefits KEY SKILLS: Application support experience within the insurance sector Strong communication skills Expertise in finding solutions to complex issues THE ROLE: The Application Support Analyst will act as the 1st line of support … and physical level. You will also implement IT fixes and solutions. THE CANDIDATE: The successful candidate will have 2+ years experience in a application support role with exposure to Acturis. You will have Config/Document build/Workflow experience of Acturis, ability to quickly learn other systems/ more »

Senior Support Analyst Location: London Salary: £90,000 - £110,000 A leading Trading Firm is looking for an experienced Support Analyst to join the team in their London offices. They have a massive global footprint and have amazing market presence. They offer a wide range of … and services to over twenty million customers globally. The successful candidate will be expected to develop and implement lasting technology solutions as well as support the existing application. This is an amazing opportunity to become part of a growing, forward-thinking financial firm. Responsibilities The role will involve providing … 1st/2nd line application support You will be responsible for offering engagement with a range of stakeholders from front to back office Have a 'hands-on' approach to work and a 'can do' attitude Provide ad-hoc reporting tools for business groups On-call, weekend, bank holiday and more »

macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through … plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will … expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software/OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems more »

Guidewire Application Support Analyst A highly established specialty London Markets insurance company are looking for an experienced and specialist Guidewire Application Support Analyst to join their Application Support team. They are going through an IT transformation and have recently added Guidewire to their estate of … applications and are in need of a specialist to support the integration. You will come from a London Markets insurance background where you have supported the specialty insurance Guidewire application. Your experience in other specialty insurance applications such as eclipse or is also helpful. You will be customer facing more »

Application Support Analyst required for a leading Property Investment firm who operate in a modern Microsoft environment. Our client are looking for an experienced Application Support Analyst to join their dynamic Information Systems team. This is a critical role, with the successful candidate being responsible for … providing escalated support for all internal business applications, identifying areas for service improvement, collaborating with cross functional teams and third-party vendors, and regularly testing and deploying solutions to ensure system optimisation. These business systems are hosted in Azure and include Property Management, Accounting, Asset Forecasting/Management, Corporate more »

pride themselves on being at the forefront of technology. Reporting to the head of service desk, you will be providing 1st and 2nd line support to all EU and APAC regions. Location: Hammersmith (Hybrid) Salary: up to £35,000 + benefits Your role as support analyst Function … as the primary point of contact and coordinate activities with the engineering teams to provide support. Support Windows 10 and MacOS operating systems Support iOS, Android devices. Deploy software packages via SCCM or JAMF to all devices in conjunction with desktop admin team. Ideally as support analyst 1st and 2nd Line IT support experience, ideally helping users both face to face and remotely. Experience with ITIL or Microsoft Operations Framework (MOF) processes.. Has a working knowledge of Microsoft Active Directory, Microsoft Exchange Server 2016, Office 365 for creating and editing user accounts. Exceptional verbal and more »

Job Description Desktop Support Analyst - Bank - City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a … banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk … team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be … scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio … to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide more »

Job Description Network Support Analyst with Cisco CCNA - City London Our Client is looking to recruit a Network Support Analyst with Cisco CCNA - you must have at least 5 years proven track record. This is a support role (BAU) with involvement in design of scalable … solutions deliverable through projects. Encompassing numerous technologies that benefit high-availability solutions. Fast thinker who can diagnose, assist others and remediate BAU support issues. Maintain documentation and networking diagrams for both support and stringent internal audits. This role requires a responsible individual who can support to root … duties - Work within Infrastructure team in supporting and delivering all aspect of services - BAU encompassing networks, telephony, PABX, voice recording, desk moves and changes - Support annual Disaster Recovery invoking/testing - Contribute to design, build and implementation of firewall solutions from perimeter to DMZ roles - Support IPS deployment more »

Application Support Analyst London Bridge Up to £42,000 Hyde is looking to recruit an Application Support Analyst. Hyde is one of the UKs leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes … with a safe and decent home it allows them to realize their potential, enjoy their environment, and contribute to their community. As an Application Support Analyst at Hyde, you will be working within the Product Management team to ensure the stability, functionality, and efficiency of Hydes software applications. … troubleshoot software problems, providing effective solutions to minimize downtime. Interact with end-users to understand their application-related needs and challenges. Provide training and support to users to enhance their understanding of applications. Provide assistance with configuration, testing, and deployment of application/software changes/releases through formal more »

Job Description Network Support Analyst - Cisco CCNA - European Bank - City London Our Client is looking to recruit a Network Support Analyst with Cisco CCNA - you must have at least 4 to 7 years proven track record. This is a support role supporting Business As Usual … of scalable solutions deliverable through projects. Encompassing numerous technologies that benefit high-availability solutions. Fast thinker who can diagnose, assist others and remediate BAU support issues. Maintain documentation and networking diagrams for both support and stringent internal audits. This role requires a responsible individual who can support … duties - Work within Infrastructure team in supporting and delivering all aspect of services - BAU encompassing networks, telephony, PABX, voice recording, desk moves and changes - Support annual Disaster Recovery invoking/testing - Contribute to design, build and implementation of firewall solutions from perimeter to DMZ roles - Develop, maintain and deliver more »

Finance Systems Support Analyst – Aderant £55-75k + package Hybrid working in London (2-3 days in office) Our client, a leading international law firm, are looking for a Finance Systems Support Analyst to come and join their Global Compliance team. The team supports the … firm’s business and professional services business. You will be assisting with the maintenance, management, support and enhancement of all aspects of the firms' finance applications. Specifically they use Aderant Expert (AdEx) and BigHand. Key Responsibilities Provide technical support for financial systems Conduct periodic financial systems reviews and more »