Support Analyst Jobs in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 170 244 306
Rank change year-on-year +74 +62 -59
Permanent jobs requiring a Support Analyst 438 504 916
As % of all permanent jobs advertised in London 1.85% 1.43% 1.36%
As % of the Job Titles category 1.97% 1.51% 1.41%
Number of salaries quoted 370 427 765
10th Percentile £30,500 £30,000 £26,250
25th Percentile £35,000 £33,500 £30,000
Median annual salary (50th Percentile) £45,000 £41,250 £40,000
Median % change year-on-year +9.09% +3.13% -5.88%
75th Percentile £60,000 £58,750 £55,000
90th Percentile £77,500 £77,500 £67,800
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,259 33,394 64,825
% of permanent jobs with a recognized job title 94.13% 95.02% 96.35%
Number of salaries quoted 16,752 24,563 34,933
10th Percentile £38,138 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 6 May 2024.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -5 86 £47,250 +15.24% 13
South London +14 22 £31,000 -11.43% 2
West London -1 14 £40,750 +19.85% 2
North London +6 10 £30,000 -2.94%
East London +10 6 £34,250 -3.52%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 6 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 180 (41.10%) SQL
1 180 (41.10%) Windows
2 172 (39.27%) Finance
3 141 (32.19%) Social Skills
4 134 (30.59%) Microsoft
5 121 (27.63%) ITIL
6 108 (24.66%) Active Directory
7 103 (23.52%) Microsoft 365
8 83 (18.95%) Azure
9 69 (15.75%) Windows 10
9 69 (15.75%) SQL Server
10 67 (15.30%) Customer Service
11 65 (14.84%) Problem-Solving
12 63 (14.38%) ITSM
13 61 (13.93%) Degree
14 57 (13.01%) Front Office
15 55 (12.56%) Microsoft Office
15 55 (12.56%) Microsoft Exchange
16 51 (11.64%) Change Management
17 50 (11.42%) Law
18 49 (11.19%) Banking
18 49 (11.19%) Service Management
19 47 (10.73%) Linux
20 44 (10.05%) Analytical Skills
21 39 (8.90%) Oracle
21 39 (8.90%) T-SQL
22 38 (8.68%) CRM
22 38 (8.68%) Legal
22 38 (8.68%) Microsoft Intune
23 37 (8.45%) Bloomberg

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (12.56%) Microsoft Exchange
2 34 (7.76%) SharePoint
3 8 (1.83%) CMS
4 5 (1.14%) Oracle Workflow
5 4 (0.91%) Exchange Server 2010
6 3 (0.68%) EPiServer
7 1 (0.23%) IIS
7 1 (0.23%) Skype for Business
Applications
1 55 (12.56%) Microsoft Office
2 13 (2.97%) Microsoft Excel
3 5 (1.14%) Microsoft PowerPoint
3 5 (1.14%) MS Visio
4 2 (0.46%) S-PLUS
Business Applications
1 36 (8.22%) Dynamics CRM
2 14 (3.20%) NEC Housing
3 11 (2.51%) Elite 3E
3 11 (2.51%) PlanetPress Connect
4 10 (2.28%) Fidessa
5 7 (1.60%) Carpe Diem
5 7 (1.60%) Endur
6 6 (1.37%) ION MarketView
6 6 (1.37%) Oracle EBS R12
7 5 (1.14%) Oracle 11i
7 5 (1.14%) Oracle Applications
7 5 (1.14%) Oracle Payroll
8 4 (0.91%) ION Anvil
8 4 (0.91%) thinkFolio
9 3 (0.68%) Dynamics AX
9 3 (0.68%) Dynamics NAV
9 3 (0.68%) Infor SunSystems
9 3 (0.68%) JDE EnterpriseOne
9 3 (0.68%) Markit EDM
9 3 (0.68%) Oracle Cash Management
Cloud Services
1 103 (23.52%) Microsoft 365
2 83 (18.95%) Azure
3 29 (6.62%) Entra ID
4 17 (3.88%) AWS
5 16 (3.65%) Dynamics 365
6 8 (1.83%) OneDrive
6 8 (1.83%) Power Platform
6 8 (1.83%) SaaS
7 6 (1.37%) Google Workspace
7 6 (1.37%) WhatsApp
8 5 (1.14%) Mimecast
9 4 (0.91%) Amazon CloudWatch
9 4 (0.91%) Amazon S3
9 4 (0.91%) Azure DevOps
10 2 (0.46%) Azure Sentinel
10 2 (0.46%) GCP
10 2 (0.46%) IaaS
10 2 (0.46%) PaaS
10 2 (0.46%) Snowflake
11 1 (0.23%) Google Drive
Communications & Networking
1 27 (6.16%) TCP/IP
2 26 (5.94%) VPN
3 23 (5.25%) DNS
4 22 (5.02%) DHCP
5 19 (4.34%) Firewall
6 13 (2.97%) VoIP
7 11 (2.51%) WAN
8 10 (2.28%) FIX Connectivity
9 8 (1.83%) Internet
9 8 (1.83%) Wi-Fi
10 7 (1.60%) Cisco IOS
10 7 (1.60%) LAN
11 6 (1.37%) Wireless
12 5 (1.14%) Skype
13 4 (0.91%) Intranet
13 4 (0.91%) PSTN
14 3 (0.68%) Cisco Firepower
15 2 (0.46%) Intrusion Detection
15 2 (0.46%) SD-WAN
16 1 (0.23%) Extranet
Database & Business Intelligence
1 69 (15.75%) SQL Server
2 25 (5.71%) SQL Server Integration Services
3 13 (2.97%) Data Warehouse
4 11 (2.51%) SQL Server Reporting Services
5 10 (2.28%) MySQL
6 9 (2.05%) Relational Database
7 8 (1.83%) Oracle Database
7 8 (1.83%) Oracle Reports
7 8 (1.83%) Power BI
8 3 (0.68%) BusinessObjects
8 3 (0.68%) Tableau
9 1 (0.23%) Crystal Reports
9 1 (0.23%) PostgreSQL
Development Applications
1 28 (6.39%) JIRA
2 11 (2.51%) SQL Server Management Studio (SSMS)
3 5 (1.14%) Eclipse
3 5 (1.14%) Toad
3 5 (1.14%) Visual Studio
4 4 (0.91%) Jenkins
4 4 (0.91%) Postman
General
1 172 (39.27%) Finance
2 141 (32.19%) Social Skills
3 57 (13.01%) Front Office
4 50 (11.42%) Law
5 49 (11.19%) Banking
6 44 (10.05%) Analytical Skills
7 38 (8.68%) Legal
8 13 (2.97%) Back Office
9 6 (1.37%) Retail
10 5 (1.14%) Inclusion and Diversity
10 5 (1.14%) Public Sector
11 4 (0.91%) Organisational Skills
11 4 (0.91%) Telecoms
12 3 (0.68%) Financial Institution
12 3 (0.68%) Investment Banking
12 3 (0.68%) Marketing
13 2 (0.46%) Advertising
13 2 (0.46%) Local Government
13 2 (0.46%) Manufacturing
13 2 (0.46%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 26 (5.94%) FIX Protocol
2 14 (3.20%) .NET
3 8 (1.83%) Web Services
4 7 (1.60%) REST
5 5 (1.14%) JSON
5 5 (1.14%) Oracle Fusion
6 4 (0.91%) ASP.NET
7 3 (0.68%) CSS
7 3 (0.68%) HTML
7 3 (0.68%) SOAP
7 3 (0.68%) XML
7 3 (0.68%) XSLT
8 1 (0.23%) SAML
8 1 (0.23%) Software Packaging
Miscellaneous
1 20 (4.57%) Video Conferencing
2 17 (3.88%) Management Information System
2 17 (3.88%) Onboarding
3 15 (3.42%) Replication
4 13 (2.97%) Foreign Exchange (FX)
5 11 (2.51%) Product Ownership
5 11 (2.51%) Self-Motivation
6 10 (2.28%) Eurex
6 10 (2.28%) Housing Association
7 9 (2.05%) iPhone
8 6 (1.37%) Blackberry
8 6 (1.37%) Fixed Income
8 6 (1.37%) Social Media
9 5 (1.14%) Equities
10 4 (0.91%) CMDB
10 4 (0.91%) SWIFT Messaging Network
11 3 (0.68%) Driving Licence
11 3 (0.68%) Enterprise Software
11 3 (0.68%) iPad
11 3 (0.68%) Mobile App
Operating Systems
1 180 (41.10%) Windows
2 69 (15.75%) Windows 10
3 47 (10.73%) Linux
4 25 (5.71%) Unix
4 25 (5.71%) Windows Server
5 21 (4.79%) Mac OS
6 18 (4.11%) Apple iOS
7 10 (2.28%) CentOS
7 10 (2.28%) Solaris
7 10 (2.28%) Ubuntu
8 8 (1.83%) Windows Server 2019
9 7 (1.60%) Windows 7
9 7 (1.60%) Windows Server 2008
10 6 (1.37%) Android
10 6 (1.37%) Mac OS X
10 6 (1.37%) Red Hat Enterprise Linux
11 5 (1.14%) Windows Server 2016
12 4 (0.91%) Windows Server 2012
13 2 (0.46%) Windows Vista
14 1 (0.23%) Windows Server 2003
Processes & Methodologies
1 121 (27.63%) ITIL
2 67 (15.30%) Customer Service
3 65 (14.84%) Problem-Solving
4 63 (14.38%) ITSM
5 51 (11.64%) Change Management
6 49 (11.19%) Service Management
7 38 (8.68%) CRM
8 34 (7.76%) Incident Management
9 32 (7.31%) Agile
10 23 (5.25%) Document Management
11 21 (4.79%) ETL
11 21 (4.79%) Investment Management
12 19 (4.34%) ERP
13 18 (4.11%) Client Onboarding
14 17 (3.88%) Asset Management
14 17 (3.88%) Requirements Analysis
15 16 (3.65%) Workflow
16 15 (3.42%) Information Security
16 15 (3.42%) Root Cause Analysis
16 15 (3.42%) User Acceptance Testing
Programming Languages
1 180 (41.10%) SQL
2 39 (8.90%) T-SQL
3 33 (7.53%) PowerShell
4 23 (5.25%) Python
5 19 (4.34%) PL/SQL
6 15 (3.42%) Bash
7 13 (2.97%) JavaScript
8 10 (2.28%) C#
8 10 (2.28%) Perl
8 10 (2.28%) Ruby
9 4 (0.91%) C
9 4 (0.91%) Java
9 4 (0.91%) VBA
10 3 (0.68%) XPath
Qualifications
1 61 (13.93%) Degree
2 18 (4.11%) Microsoft Certification
3 12 (2.74%) A+ Certification
4 9 (2.05%) PRINCE2 Practitioner
5 8 (1.83%) MCSA
6 7 (1.60%) CREST Certified
6 7 (1.60%) MCDST
7 6 (1.37%) Computer Science Degree
8 4 (0.91%) Azure Certification
9 3 (0.68%) DBS Check
9 3 (0.68%) ITIL Certification
9 3 (0.68%) ITIL Foundation Certificate
10 2 (0.46%) MCP
11 1 (0.23%) CompTIA Security+
11 1 (0.23%) Network+ Certification
Quality Assurance & Compliance
1 26 (5.94%) SLA
2 6 (1.37%) ISO/IEC 27001
3 4 (0.91%) Cyber Essentials
3 4 (0.91%) Data Quality
4 3 (0.68%) GDPR
5 1 (0.23%) Cyber Essentials PLUS
5 1 (0.23%) HMG Security Policy Framework
5 1 (0.23%) ISO 9001
5 1 (0.23%) PMO
5 1 (0.23%) QA
System Software
1 108 (24.66%) Active Directory
2 22 (5.02%) VMware Infrastructure
3 5 (1.14%) Virtual Desktop
4 2 (0.46%) Hyper-V
4 2 (0.46%) Virtual Machines
4 2 (0.46%) VMware ESXi
4 2 (0.46%) XenApp
4 2 (0.46%) XenDesktop
5 1 (0.23%) vSphere
Systems Management
1 38 (8.68%) Microsoft Intune
2 29 (6.62%) SCCM
3 20 (4.57%) Jamf Pro
4 5 (1.14%) AirWatch
5 4 (0.91%) Backup Exec
5 4 (0.91%) McAfee ePO
5 4 (0.91%) WSUS
6 3 (0.68%) Control-M
6 3 (0.68%) Nessus
6 3 (0.68%) PaperCut
7 2 (0.46%) Ansible
7 2 (0.46%) Single Sign-On
7 2 (0.46%) ZENworks
8 1 (0.23%) Cisco CUCM
8 1 (0.23%) MobiControl
8 1 (0.23%) NetBackup
8 1 (0.23%) Norton AntiVirus
8 1 (0.23%) Symantec Enterprise Vault
8 1 (0.23%) vCenter Server
Vendors
1 134 (30.59%) Microsoft
2 39 (8.90%) Oracle
3 37 (8.45%) Bloomberg
4 26 (5.94%) Cisco
4 26 (5.94%) VMware
5 24 (5.48%) ION Trading
6 18 (4.11%) Apple
7 17 (3.88%) Citrix
7 17 (3.88%) iManage
8 16 (3.65%) Red Hat
8 16 (3.65%) ServiceNow
9 14 (3.20%) NEC
9 14 (3.20%) Refinitiv
10 12 (2.74%) Reuters
10 12 (2.74%) Trayport
11 11 (2.51%) FNZ
11 11 (2.51%) IBM
12 10 (2.28%) CQG
12 10 (2.28%) Patsystems
13 8 (1.83%) Google