51 to 56 of 56 Service Management Jobs in the Midlands

Head of Group IT Service Operations As Head of Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional … do' attitude at all times. Your focus within the role will be leading, motivating, and coaching IT support and operational teams, defining and managing service levels, and identifying and implementing continuous service improvements. You will maintain a culture that promotes agile delivery of services and enhancements with an … hybrid position that can be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incident management, problem management, change management, asset management, request management and the service desk. Identify more »

of projects/technologies, there's a preference for you to have experience in 1 or more of the following: - CRM/Customer Relationship Management - Field Service Management/Field Worker Solutions - Asset Management - Geographical Information Systems/Logistics/GIS more »

our dynamic IT division. This role will be pivotal in managing the procurement of IT equipment, software, and services, while also overseeing the lifecycle management of IT assets. The ideal candidate will possess a strong background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Engage in negotiations with suppliers to secure cost-effective deals without compromising on quality and compliance. Asset Management: Oversee the entire lifecycle of IT assets, from acquisition to disposal. Ensure accurate tracking and effective management of assets throughout their lifecycle. Vendor … Management: Foster and maintain robust relationships with IT vendors and service providers. Manage contracts and Service Level Agreements (SLAs) to ensure vendors consistently meet or exceed expectations. Compliance and Reporting: Collaborate closely with IT Security & Data Protection teams to ensure all IT procurement activities adhere to internal more »

clients team who operate within the healthcare sector. This role will be responsible for coordinating resources to deliver the highest standard of IT infrastructure service to the company and users. Key areas of responsibility include: - Providing infrastructure advice to inform strategic business planning and manage projects. - Work alongside the … Director of Infrastructure to make decisions the architecture of the infrastructure environment. - Provide leadership and management in line with the company values. - Lead on all aspects Infrastructure service delivery. - Plan and manage the delivery of projects. - Act as a key point of contact for the infrastructure users and … effectively communicate issues to internal and external staff. Skills required: - Previous experience within a similar role. - Experience of managing small teams. - Skills within service management in large IT environments. - Understanding of QMS systems i.e. ITIL/ISO 9001 or equivalent. - Good understanding of patching and cyber security measures more »

developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for the group. As IT Support Technician, youll be responsible for supporting and maintaining the company's IT network, servers, client devices and security … within work hours to develop their IT skills to upskill themselves along side the growing use of technology in the organisation. Job Duties Jira Service Management: Investigating/Diagnosing/Resolving new & existing requests raised. Logging and management of problems/incidents. Upkeep and creation of assets. … computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any more »

This opportunity is within our Digital and Technical Service, which is responsible for the University’s use of digital systems and services that support teaching and learning across our campuses. You will collaborate with a variety of teams gaining technical knowledge and experience with a wide number of Cisco … enterprise networking technologies. Role The role of the Network Engineer Apprentice will be to perform the following: Use network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports as required. Carry out routine configuration/installation/reconfiguration and updates … decommission instructions and tools, following agreed standards. Report details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Using standard procedures and tools, carry out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance of more »