Service Management Jobs in the Midlands

Service Management
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 107 109 116
Rank change year-on-year +2 +7 +11
Permanent jobs citing Service Management 259 278 317
As % of all permanent jobs advertised in the Midlands 2.18% 3.02% 2.90%
As % of the Processes & Methodologies category 2.66% 3.13% 3.07%
Number of salaries quoted 191 219 209
10th Percentile £22,500 £31,250 £31,850
25th Percentile £26,125 £35,000 £40,750
Median annual salary (50th Percentile) £36,000 £50,000 £47,500
Median % change year-on-year -28.00% +5.26% +11.76%
75th Percentile £60,000 £66,893 £58,750
90th Percentile £70,000 £79,000 £70,000
England median annual salary £50,000 £54,375 £52,500
% change year-on-year -8.05% +3.57% +5.00%

All Process and Methodology Skills
Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 9,721 8,870 10,324
As % of all permanent jobs advertised in the Midlands 81.85% 96.50% 94.41%
Number of salaries quoted 7,134 4,493 6,922
10th Percentile £26,250 £30,000 £29,000
25th Percentile £34,750 £38,357 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +8.70%
75th Percentile £62,374 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Management in the Midlands.

Salary trend for Service Management in the Midlands

Service Management
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Management in the Midlands over the 6 months to 14 May 2024.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -15 163 £50,000 -7.41% 37
East Midlands +9 94 £28,500 -24.00% 21
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.49%) Microsoft Exchange
2 14 (5.41%) Confluence
3 13 (5.02%) SharePoint
4 2 (0.77%) SAS
5 1 (0.39%) CMS
Applications
1 27 (10.42%) Microsoft Office
Business Applications
1 6 (2.32%) Remedy ITSM
2 4 (1.54%) Dynamics CRM
3 2 (0.77%) Maximo
3 2 (0.77%) Oracle EBS
3 2 (0.77%) SAP ERP
3 2 (0.77%) Shopify
4 1 (0.39%) NetSuite
Cloud Services
1 65 (25.10%) Microsoft 365
2 56 (21.62%) Azure
3 17 (6.56%) AWS
4 16 (6.18%) SaaS
5 13 (5.02%) Entra ID
6 10 (3.86%) Dynamics 365
7 5 (1.93%) Azure Sentinel
7 5 (1.93%) ChatGPT
8 3 (1.16%) PaaS
9 2 (0.77%) Google Workspace
9 2 (0.77%) IaaS
9 2 (0.77%) Mimecast
9 2 (0.77%) OneDrive
9 2 (0.77%) Power Platform
10 1 (0.39%) Cloud Computing
10 1 (0.39%) GitHub
10 1 (0.39%) GitHub Actions
10 1 (0.39%) Intacct
Communications & Networking
1 32 (12.36%) Firewall
2 15 (5.79%) WAN
3 14 (5.41%) SD-WAN
4 13 (5.02%) DNS
5 11 (4.25%) LAN
6 10 (3.86%) VPN
7 9 (3.47%) Network Security
8 8 (3.09%) Wi-Fi
8 8 (3.09%) Wireless
9 7 (2.70%) DHCP
10 5 (1.93%) Internet
10 5 (1.93%) Softphone
10 5 (1.93%) VLAN
11 3 (1.16%) Cisco ASA
11 3 (1.16%) IPsec
11 3 (1.16%) MPLS
11 3 (1.16%) TCP/IP
11 3 (1.16%) VoIP
11 3 (1.16%) WAAS
12 2 (0.77%) WLAN
Database & Business Intelligence
1 9 (3.47%) SQL Server
2 5 (1.93%) Amazon RDS
3 2 (0.77%) Power BI
3 2 (0.77%) Relational Database
4 1 (0.39%) MySQL
4 1 (0.39%) Redis
Development Applications
1 15 (5.79%) JIRA
2 3 (1.16%) GitLab
3 1 (0.39%) Postman
General
1 95 (36.68%) Social Skills
2 58 (22.39%) Analytical Skills
3 38 (14.67%) Finance
4 36 (13.90%) Law
5 34 (13.13%) Inclusion and Diversity
6 14 (5.41%) Retail
7 11 (4.25%) Organisational Skills
8 10 (3.86%) Manufacturing
9 8 (3.09%) Presentation Skills
9 8 (3.09%) Public Sector
10 7 (2.70%) Local Government
11 5 (1.93%) Back Office
11 5 (1.93%) Games
12 4 (1.54%) Automotive
12 4 (1.54%) Billing
12 4 (1.54%) Police
13 3 (1.16%) Fire and Rescue
13 3 (1.16%) Turkish Language
14 2 (0.77%) Telecoms
Job Titles
1 30 (11.58%) Support Engineer
2 27 (10.42%) Service Manager
3 25 (9.65%) Network Engineer
4 21 (8.11%) Applications Support
5 20 (7.72%) Senior
6 19 (7.34%) Analyst
6 19 (7.34%) IT Manager
7 18 (6.95%) 1st Line Support
8 16 (6.18%) Applications Engineer
8 16 (6.18%) Applications Support Engineer
9 15 (5.79%) IT Support
10 13 (5.02%) IT Services Manager
10 13 (5.02%) Problem Manager
11 12 (4.63%) Consultant
12 10 (3.86%) Senior Network Engineer
12 10 (3.86%) Service Desk Engineer
13 9 (3.47%) Infrastructure Engineer
13 9 (3.47%) IT Technician
14 8 (3.09%) Architect
14 8 (3.09%) Technical Consultant
Libraries, Frameworks & Software Standards
1 10 (3.86%) CSS
1 10 (3.86%) HTML
2 7 (2.70%) EDI
3 4 (1.54%) Web Services
4 3 (1.16%) AngularJS
5 2 (0.77%) Twitter Bootstrap
6 1 (0.39%) .NET
6 1 (0.39%) Node.js
6 1 (0.39%) REST
6 1 (0.39%) RESTful
6 1 (0.39%) SOAP
6 1 (0.39%) WebdriverIO
Miscellaneous
1 25 (9.65%) Data Centre
1 25 (9.65%) Driving Licence
2 16 (6.18%) CMDB
3 13 (5.02%) Management Information System
4 11 (4.25%) NHS
5 8 (3.09%) Onboarding
6 5 (1.93%) Client/Server
6 5 (1.93%) Clustering
6 5 (1.93%) Enterprise Storage
6 5 (1.93%) IoT
6 5 (1.93%) Product Ownership
6 5 (1.93%) Self-Motivation
7 4 (1.54%) Housing Association
7 4 (1.54%) Industry 4.0
8 3 (1.16%) Blockchain
8 3 (1.16%) Legacy Systems
9 2 (0.77%) EPoS
9 2 (0.77%) Greenfield Project
9 2 (0.77%) Private Cloud
9 2 (0.77%) Smartphone
Operating Systems
1 56 (21.62%) Windows
2 18 (6.95%) Windows Server
3 15 (5.79%) Windows 10
4 10 (3.86%) Linux
5 9 (3.47%) Mac OS
6 7 (2.70%) CentOS
6 7 (2.70%) Windows Server 2016
6 7 (2.70%) Windows Server 2019
7 4 (1.54%) Windows 7
8 3 (1.16%) Android
8 3 (1.16%) Apple iOS
9 2 (0.77%) VMS
9 2 (0.77%) Windows 8
9 2 (0.77%) Windows Server 2012
Processes & Methodologies
1 133 (51.35%) ITIL
2 112 (43.24%) ITSM
3 81 (31.27%) Problem-Solving
4 65 (25.10%) Customer Service
5 62 (23.94%) Service Delivery
6 34 (13.13%) Continuous Improvement
6 34 (13.13%) Problem Management
7 32 (12.36%) Project Management
8 31 (11.97%) Agile
8 31 (11.97%) Project Delivery
9 29 (11.20%) Cybersecurity
10 27 (10.42%) Incident Management
11 26 (10.04%) Change Management
12 24 (9.27%) Mentoring
12 24 (9.27%) Roadmaps
13 23 (8.88%) User Experience
14 22 (8.49%) Configuration Management
14 22 (8.49%) Process Improvement
14 22 (8.49%) User Acceptance Testing
15 21 (8.11%) Stakeholder Management
Programming Languages
1 30 (11.58%) SQL
2 9 (3.47%) JavaScript
3 8 (3.09%) C#
4 7 (2.70%) Java
5 6 (2.32%) PowerShell
6 2 (0.77%) C
7 1 (0.39%) Swift
7 1 (0.39%) T-SQL
7 1 (0.39%) TypeScript
Qualifications
1 43 (16.60%) Degree
2 27 (10.42%) Security Cleared
3 25 (9.65%) SC Cleared
4 14 (5.41%) DBS Check
4 14 (5.41%) MCP
5 13 (5.02%) CCNA
5 13 (5.02%) Cisco Certification
6 11 (4.25%) CCNP
7 8 (3.09%) AWS Certification
7 8 (3.09%) CCSA
7 8 (3.09%) ITIL Certification
8 5 (1.93%) APMG
8 5 (1.93%) PMI Certification
8 5 (1.93%) PMP
9 4 (1.54%) ACCA
9 4 (1.54%) BPSS Clearance
10 3 (1.16%) CCDA
10 3 (1.16%) Computer Science Degree
10 3 (1.16%) CSPO
10 3 (1.16%) IIBA
Quality Assurance & Compliance
1 53 (20.46%) SLA
2 16 (6.18%) GDPR
3 13 (5.02%) ISO/IEC 20000
4 10 (3.86%) QA
5 9 (3.47%) Accessibility
6 8 (3.09%) Data Quality
6 8 (3.09%) Sarbanes-Oxley
7 4 (1.54%) GAAP
7 4 (1.54%) IFRS
8 3 (1.16%) COBIT
8 3 (1.16%) Cyber Essentials
9 2 (0.77%) ISO/IEC 27001
9 2 (0.77%) NIST
10 1 (0.39%) GRC
System Software
1 63 (24.32%) Active Directory
2 10 (3.86%) Hyper-V
3 7 (2.70%) VMware Workstation
4 5 (1.93%) VMware Infrastructure
5 1 (0.39%) Docker
5 1 (0.39%) Virtual Machines
5 1 (0.39%) Virtual Servers
Systems Management
1 19 (7.34%) Microsoft Intune
2 5 (1.93%) Failover Clustering
3 4 (1.54%) SCCM
4 3 (1.16%) OpenView
5 2 (0.77%) Nagios
5 2 (0.77%) Terraform
6 1 (0.39%) Grafana
6 1 (0.39%) Kibana
Vendors
1 72 (27.80%) Microsoft
2 51 (19.69%) ServiceNow
3 26 (10.04%) Cisco
4 13 (5.02%) Remedy
4 13 (5.02%) VMware
5 11 (4.25%) CheckPoint
6 10 (3.86%) Meraki
6 10 (3.86%) Salesforce
7 8 (3.09%) Avaya
7 8 (3.09%) Google
8 7 (2.70%) Citrix
9 6 (2.32%) SolarWinds
10 5 (1.93%) Dell
10 5 (1.93%) EqualLogic
10 5 (1.93%) NetApp
10 5 (1.93%) Nimble Storage
10 5 (1.93%) SonicWALL
10 5 (1.93%) Zscaler
11 4 (1.54%) BMC
11 4 (1.54%) CA