12 of 12 Customer Experience Jobs in Midlothian

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Location Samsung Experience Store, Edinburgh Salary £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … for a talented Store Manager to join our Samsung Experience Store in Edinburgh Role Summary As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for a motivated and technically minded individual to join our Engineering team … + bonus scheme + car and will offer progression in the future What You Will Be Doing During your training and beyond, you will learn how to: Respond to customer service requests for the repair of business equipment Monitor devices proactively for faults and consumable requirements Diagnose and resolve faults through cleaning, adjustment or part replacement Carry out preventative … with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED We are looking for someone who is: IT savvy, with either a technical qualification or some technical experience A confident communicator, professional and courteous with customers A logical More ❯

per day outside IR35 Primus is partnering with a leading Financial Services client who are embarking on a greenfield data transformation programme. Their current processes offer limited digital customer interaction, and the vision is to modernise these processes by: Building a modern data platform in Databricks Creating a single customer view across the organisation. Enabling new client-facing … data pipelines. You will join a growing team of engineers and architects, with strong autonomy and ownership. This is a high-value greenfield initiative for the business, directly impacting customer experience and long-term data strategy. Key Responsibilities: Design and build scalable data pipelines and transformation logic in Databricks Implement and maintain Delta Lake physical models and relational … target mapping and build new data model components. Participate in Agile ceremonies (stand-ups, backlog refinement, etc.). Essential Skills: PySpark and SparkSQL. Strong knowledge of relational database modelling Experience designing and implementing in Databricks (DBX notebooks, Delta Lakes). Azure platform experience. ADF or Synapse pipelines for orchestration. Python development Familiarity with CI/CD and DevOps principles. More ❯

Love Working Here: Collaborative Environment: Be part of a passionate team that values creativity, collaboration, and continuous learning.Impactful Work: Your research will inform design decisions that directly improve the customer experience in the financial sector. Key Responsibilities:As a Senior Design Researcher, you will: Lead research initiatives, employing a variety of qualitative and quantitative methods to gather user … and inclusive workplace where all voices are heard. We welcome applications from individuals of all backgrounds and experiences. Let's create user-centred solutions together and elevate the financial experience for everyone! We can't wait to see the impact you'll bring to our team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. More ❯

bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme - transforming how millions of customers experience their everyday banking and savings products. You'll help shape the future of the bank's savings portfolio , driving the transition from 67 to just 9 streamlined products. Working … What you'll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the "bigger picture." Bring structure to ambiguity - defining … plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinking, project management, and stakeholder engagement. What we're looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners More ❯

tasks while aligning with technical capabilities. Advocate the product: Develop and deliver compelling presentations, product demos, product guides, and training sessions for internal teams and external audiences. Enhance the customer experience: Represent the voice of customers and internal departments in roadmap planning and prioritization processes. Make insights-driven decisions: Leverage qualitative and quantitative data to make informed decisions More ❯

value. Strategic ownership: Act as the Marketing Cloud product owner, shaping architecture, governance, and integrations across the Salesforce suite and wider tech ecosystem. Cross-functional exposure: Collaborate with marketing, customer operations, IT, and data teams to deliver seamless, data-driven customer experiences. Future-focused: With a major rebrand and retail growth ambitions on the horizon, this role is … and Tableau. What we're looking for Proven expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and strong technical skills in AMPscript, HTML, CSS, and SQL. Experience with API integrations, data extensions, and Salesforce ecosystem tools (Data Cloud, CRM). Strategic mindset with the ability to influence stakeholders and communicate complex concepts clearly. Background in large … scale organisations or consultancy/vendor environments. Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns. Other details Salary: £65,000 + bonus (20-30%) Location: Hybrid, minimum of 1 day a month to one of their UK offices (London, Edinburgh, Birmingham, Norwich, Luton) Flexibility: Open to 4-day weeks and flexible hours Interview process: Two stages Notice More ❯

Remotelocations: Remote - Spain: Edinburghtime type: Full timeposted on: Posted Todayjob requisition id: R-100889We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to … launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team … growth we are facing. Enforcing best practices, advocating for clean code and helping others succeed through Engineering review processes. # What you bring: 8-10+ years of professional experience in software engineering You have strong technical skills and solid conceptual foundations. Experience with Typescript, React, CSS, Node.js, gRPC, Kafka, Mongo DB, GraphQL. You're passionate about Distributed More ❯

and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you've probably got some idea of what's involved in working here. But you might not realise the … variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after More ❯