22 of 22 Customer Experience Jobs in Midlothian

Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. You will support the design and delivery of end-to-end service transformation, always with the customer at the core … solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas: Service specific competenciesLeading the discovery and articulation of client challenges, working with their teams ‘on-the-ground' to understand user experience ...

happen by accident. We're looking for a Software Engineering Director to lead the teams behind the performance, reliability and architecture that power every customer experience across FanDuel Sportsbook. This is a role for someone who loves solving hard engineering problems at scale. You'll lead multiple engineering … that enables hundreds of engineers across multiple geographies to build and ship quickly, safely and with confidence. Your mission is simple: make every Sportsbook experience faster, more reliable and easier to evolve. Making every moment for our customers... more. You'll work across iOS, Android, Web, React Native ...

About the Opportunity Our client, a leading organisation within the financial services sector, is seeking an experienced Business Analyst to support a large-scale customer, account, and asset migration onto a new platform. This role will play a key part in ensuring complex customer, operational, and data requirements … translated into clear migration rules and delivery outcomes, while maintaining a strong focus on customer experience and regulatory compliance. Key Responsibilities Define and document customer migration requirements, data rules, and business processes. Analyse customer and operational data to support migration planning and delivery. Design and improve ...

industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise … deliver impact how and where it matters most.Connect to your opportunity In the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best ...

This is a senior leadership role responsible for shaping the product vision, strategy and delivery of relationship management capabilities that help colleagues build stronger customer relationships and deliver better outcomes. Working across business and technology teams, you'll bring together people, processes, data and technology to drive meaningful change … scale. You'll play a central role in the evolution of customer relationship management capabilities, ensuring that innovation, data-driven decision making and emerging AI technologies are applied responsibly to improve colleague and customer experiences. What you'll be doing Define and lead the vision, strategy and roadmap ...

Temporary Salesforce Administrator Location: West Edinburgh Duration: End of December 2026 Start Date: Immediate Hourly rate: £18 - £24 depending on experience Contract: Full time, fully office based Are you a Salesforce Administrator with Experience Cloud expertise looking for your next temporary opportunity? Our client, a growing technology business … embarking on an exciting project to develop and enhance a new client-facing SaaS portal built on Salesforce Experience Cloud. They are seeking an experienced Salesforce Administrator to join the team immediately and play a key role in accelerating delivery through to the end of the year. This ...

compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions … identifying, assessing and prioritising candidate processes. Lead transformation initiatives from current-state assessment through to production deployment. Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations. Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction. 2. Process Engineering & Optimisation Analyse ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

transparency, collaboration, efficiency and data-driven decision-making across the enterprise. Our rapidly growing team combines a wealth of technical expertise and business advisory experience with deep industry knowledge.As the work and challenges our clients undertake become increasingly complex and valuable it's becoming critical to optimise the tools … forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations ...

with our Banking clients Advise C-suite stakeholders on target operating models, cost transformation, and operational resilience Deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing Ensure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experience Oversee programme governance, regulatory alignment, and risk management Connect to your opportunityIn an environment defined by consolidation, increased competition, cost constraints, and rapid digitisation, our Banking clients are facing significant strategic questions. As a Director in our Operations Transformation practice, you will lead large-scale transformation programmes ...

Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies … remain stable, secure and responsive to evolving business needs while driving continuous improvement and operational excellence.The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data ...

with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings.As Operations Transformation Director for the Retail & CPG Industry, you will lead and oversee high-impact transformation engagements for large Retail & CPG clients … contribute to thought leadership: participate in industry forums, speak at events, and contribute insights about Retail & CPG transformation trends (digital, sustainability, operating-model change, customer experience)Understand Retail & CPG business dynamics, regulatory environment, compliance, and operational constraints — shaping transformation solutions that are realistic, pragmatic, and deliver measurable valueConnect ...

broad range of international and industry-leading clients who are navigating rapidly evolving digital ecosystems where high-quality data is critical for operational efficiency, customer experience, regulatory compliance, and analytics-driven decision-making. You will bring deep expertise in Enterprise Data management, Reporting, Planning and Consolidation.You will … delivery quality and commercial performance across an engagement and shaping the go-to-market for Finance Planning, Performance & Close.Connect to your skills and professional experience To be successful in this role you are required to have:Deep, hands-on expertise across the pillar lifecycle, having led delivery on three ...

working on: Setting the technology roadmap and translating it into priorities the business can actually execute Retail systems, ecommerce platforms and the digital customer experience Data, reporting and analytics Infrastructure, security and governance Leading the internal IT/Data/Ecommerce teams and managing external suppliers and partners ...

Edinburgh, Scotland Adobe office; candidates must be able to work in-office Tuesday-Thursday weekly. Are you passionate about driving growth and delivering exceptional customer experiences? The B2B Expansion team (within Adobe’s Unified Platform) is looking for a Product Manager to play a pivotal role in driving growth … market, our team is a key part of its launch and growth strategy. Please note: We’re hiring across a wide range of experience levels for this role - from new graduates, or candidates early in their PM career who bring exceptional judgment and are ready to grow quickly with ...

that support millions of customers and businesses every day. Through ambitious digital transformation, we're creating simpler, faster and more reliable services that improve customer experiences and enable colleagues to work more effectively.The Chief Digital and Information Officer (CDIO) Group plays a critical role in this transformation, designing, delivering … most important digital services. As a Service Owner, you'll be at the forefront of ensuring these services remain resilient, secure and customer-focused while continually evolving to meet changing business and user needs.This is an exciting opportunity to lead strategic service management across complex digital products, influencing decisions ...

clients Advise C-suite stakeholders on target operating models, business architecture, cost transformation, and operational resilienceDesign and deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processingEnsure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experienceOversee … model reflecting quality, integrity, and professionalism in every interactionConnect to your skills and professional experienceStrong understanding of banking operating models and regulatory landscape with experience working with UK and/or global retail and commercial banksProven ability to lead large-scale transformation programmes with tangible resultsExpertise in business design ...

defined territory or industry vertical.- Develop and execute against a comprehensive account/territory plan.- Create & articulate compelling value propositions around AWS services.- Facilitate customer adoption.- Maintain a robust projects pipeline.- Work with partners to extend reach & promote adoption.- Contribute to positive customer experienceBasic qualifications- Experience building … strategic relationships with stakeholders, including communicating and collaborating across teams and functions- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools- 3–5 years of experience in account management, sales, or business development within the Higher Education sector- Demonstrated experience working with ...

your name on itAs a Lead Product Designer at FanDuel, you are a trusted design leader responsible for raising design quality and driving meaningful customer impact across multiple teams or product areas. You combine exceptional craft, strategic thinking, systems design, customer insight, and cross-functional leadership to solve … complex customer and business problems. While remaining hands-on, your impact extends to elevating the work of others - you improve ways of working, influence product direction, strengthen design systems and practices, and help teams consistently deliver exceptional customer experiences. You are expected to operate with a high degree ...

working on foundational engineering, focusing on improving the underlying frameworks, tooling, and performance that enable FanDuel to deliver an exciting and innovative customer experience.Working with our React Native Sportsbook application, you'll contribute to app performance improvements and help enhance our core codebase to improve quality, scalability, and developer … experience.We're looking for engineers who are collaborative, curious, and committed to developing their skills. The ideal candidate has practical experience with React Native and an interest in mobile performance, tooling, and best practices. Exposure to native Android or iOS development is a plus. As a member of this ...

doing...You’ll be a key engineer responsible for designing, implementing, evolving and maintaining our Web Application Firewall (WAF) platforms, protecting critical customer-facing services at scale.You’ll use modern engineering practices, including automation and secure-by-default design, to improve the resilience, performance and security of our edge, data … optimise WAF security controls, developing and tuning rules and policies to improve protection against emerging threats while minimising false positives and maintaining a seamless customer experience.Engineer new WAF capabilities using Infrastructure as Code, CI/CD pipelines and policy-as-code approaches to deliver secure, repeatable and scalable outcomes.Playing ...

Issuer Services Investor Engagement business.This position sits within a newly established Edinburgh-based team. The team will create the next generation of customer experiences on a unified platform that brings together multiple businesses and product capabilities to create a market leading digital experience that delivers new and compelling … Computershare Engineering Group and apply them pragmatically to the project.Other key skills required for the role include:Hands-on full stack engineer with experience in C#, ASP.NET Core, Entity Framework and SQL.Bringing experience of leading the engineering of web applications, with an understanding of mobile development considered ...