6 of 6 Customer Experience Jobs in Midlothian

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams. Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

tasks while aligning with technical capabilities. Advocate the product: Develop and deliver compelling presentations, product demos, product guides, and training sessions for internal teams and external audiences. Enhance the customer experience: Represent the voice of customers and internal departments in roadmap planning and prioritization processes. Make insights-driven decisions: Leverage qualitative and quantitative data to make informed decisions More ❯

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services … and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand … usage growth we are facing. Enforcing best practices, advocating for clean code and helping others succeed through Engineering review processes.# What you bring: 8-10+ years of professional experience in software engineering You have strong technical skills and solid conceptual foundations. Experience with Typescript, React, CSS, Node.js, gRPC, Kafka, Mongo DB, GraphQL. You're passionate about Distributed More ❯

joining one of their core teams, working on foundational engineering and helping to improve the underlying frameworks, tooling, and performance that enable the company to deliver a world-class customer experience. This team has a big focus this year, with several major initiatives planned around performance optimisation , scalability, and mobile innovation - so there's plenty of interesting and challenging … iOS codebases , building and optimising select iOS components while enhancing the overall mobile platform performance. There's a real opportunity here to make an impact on platform quality, developer experience, and overall app performance. You'll be regularly involved in design discussions and technical decisions , where you'll have the freedom to suggest solutions and help contribute to the … Senior Engineer, you'll also play an active role in mentoring others, sharing best practices , and helping strengthen the foundations of the mobile platform. You'll ideally have good experience with the following; ** Delivering production React Native applications ** iOS development with Swift ** Mobile performance profiling and optimisation ** Advocate for best practices, testing, and CI CD pipelines The following experience More ❯

type: Office Basedlocations: Edinburghtime type: Full timeposted on: Posted Todayjob requisition id: R-100952We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to … launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team … At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives. We're leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers More ❯