5 of 5 Customer Experience Jobs in Midlothian

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams. Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

more - with a focus on helping forward-thinking companies modernise how they connect with their audience. Theyve grown rapidly and are now scaling their Build team to ensure every customer receives a world class experience . Looking for a pragmatic and versatile SQL expert to split their time between operations for the support team and backend engineering projects … that deliver tangible improvements for all clients. SQL/Data Engineer - You will: ? Handle one-off ad-hoc customer requests s afely and automate recurring tasks ? Build internal tools and develop customer-facing reporting ? Deliver backend integrations and features that improve customer experience This hybrid role combines problem-solving for one-offs and engineering execution that … automate them for efficiency ? Collaborate with support to triage requests and define s operating procedures ? Complete one-off data migrations when onboarding customers Engineering (50%) ? Build, maintain and optimise customer-facing reports and internal dashboards ? Implement CRM integrations or other backend workflows that improve operations and client experience, contributing to product road map ? Contribute to backend bug fixes More ❯

Field Sales Consultant/SDR – Network Services/Telco Location: Scotland – Central Belt Salary: £55k - £75k Depending on experience OTE: £120k + Uncapped Exec level company car or allowance Ideally Central Belt of Scotland based with hybrid working - other locations considered for the right experience. The Company A leading provider of technology-based communication and IT products and solutions … to business clients in the UK. This role requires someone with experience of selling Network Services around the unified communications/IT space. Previous knowledge or dealings with 1 or more of the following vendors/platforms would be advantageous but not essential. Cisco, Aruba, Fortinet, Extreme, Palo Alto, Ring Central, 8X8, Zoom The Role Field Sales Consultant This … is an exciting sales role where you will be engaging with a mixture of private and public sector prospects and clients. Within this dynamic business, you will leverage your experience in network services to drive revenue growth, build strong lasting relationships and present these innovative solutions as the first choice in the market. Develop and execute strategic plans to More ❯

for experienced Team Leaders and Managers to join their growing company. This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service. Your role will involve: Leading and inspiring a mid sized high-performing team. Coaching and mentoring team members for growth and development. Open communication and alignment with business … and personal goals. Resolve challenges to improve efficiency and customer experience. Track data and analytics to make informed decisions in accordance to KPI's. Develop training plans to maintain skill alignment. Innovation and service excellence. Delegate incoming work to relevant team members. Your Experience: Managerial experience, ideally in a contact centre, financial or customer operations setting. … skills. Excellent written and verbal communication to engage and motivate. Proficiency in MS Excel and Word, with a willingness to learn new systems. Commitment to team growth and outstanding customer experience. Your Benefits: 33 days including Bank Holidays Annual discretionary bonus scheme Personal and career development opportunities Cycle to Work Scheme & Interest free Season Ticket loans Well-being and More ❯

joining one of their core teams, working on foundational engineering and helping to improve the underlying frameworks, tooling, and performance that enable the company to deliver a world-class customer experience. This team has a big focus this year, with several major initiatives planned around performance optimisation , scalability, and mobile innovation - so there's plenty of interesting and challenging … iOS codebases , building and optimising select iOS components while enhancing the overall mobile platform performance. There's a real opportunity here to make an impact on platform quality, developer experience, and overall app performance. You'll be regularly involved in design discussions and technical decisions , where you'll have the freedom to suggest solutions and help contribute to the … Senior Engineer, you'll also play an active role in mentoring others, sharing best practices , and helping strengthen the foundations of the mobile platform. You'll ideally have good experience with the following; ** Delivering production React Native applications ** iOS development with Swift ** Mobile performance profiling and optimisation ** Advocate for best practices, testing, and CI CD pipelines The following experience More ❯