1 to 25 of 26 Customer Experience Jobs in Midlothian

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people … stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with ...

Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. You will support the design and delivery of end-to-end service transformation, always with the customer at the core … solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas: Service specific competenciesLeading the discovery and articulation of client challenges, working with their teams ‘on-the-ground' to understand user experience ...

some of the most complex and large-scale transformational projects at this inflection point in the industry. In this role you will showcase:Industry experience in Commercial or Retail Banking – including experience in core banking processes and related technologies, mortgages, payments, cards and related regulatory change. Business … range of both internal and external stakeholders Contribute to the Banking practice community and build a network across Accenture & clients. We are looking for experience in the following skills and experience:Experience working within Retail or Commercial Banking either in an advisory, operational or leadership capacity; ideally ...

370We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description Summary.Job DescriptionJob Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments PlatformLocation: Leeds or EdinburghSalary: 106,565 - 125,370Hours: Full-timeWorking Pattern: Our work style is hybrid, which involves … What we’re looking for:10+ years experience leading digital products, customer journeys or platforms, with expertise in customer experience (CX), UI/UX design and digital transformation.Strong understanding of market dynamics, competitor activity and customer behaviour, with the ability to use data and insight ...

happen by accident. We're looking for a Software Engineering Director to lead the teams behind the performance, reliability and architecture that power every customer experience across FanDuel Sportsbook. This is a role for someone who loves solving hard engineering problems at scale. You'll lead multiple engineering … that enables hundreds of engineers across multiple geographies to build and ship quickly, safely and with confidence. Your mission is simple: make every Sportsbook experience faster, more reliable and easier to evolve. Making every moment for our customers... more. You'll work across iOS, Android, Web, React Native ...

industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise … deliver impact how and where it matters most.Connect to your opportunity In the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best ...

compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions … identifying, assessing and prioritising candidate processes. Lead transformation initiatives from current-state assessment through to production deployment. Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations. Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction. 2. Process Engineering & Optimisation Analyse ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

defined territory or industry vertical. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Facilitate customer adoption. - Maintain a robust projects pipeline. - Work with partners to extend reach & promote adoption. - Contribute to positive customer experience BASIC QUALIFICATIONS - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 35 years of experience in account management, sales, or business development within the Higher Education sector - Demonstrated experience working ...

transparency, collaboration, efficiency and data-driven decision-making across the enterprise. Our rapidly growing team combines a wealth of technical expertise and business advisory experience with deep industry knowledge.As the work and challenges our clients undertake become increasingly complex and valuable it's becoming critical to optimise the tools … forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations ...

with our Banking clients Advise C-suite stakeholders on target operating models, cost transformation, and operational resilience Deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing Ensure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experience Oversee programme governance, regulatory alignment, and risk management Connect to your opportunityIn an environment defined by consolidation, increased competition, cost constraints, and rapid digitisation, our Banking clients are facing significant strategic questions. As a Director in our Operations Transformation practice, you will lead large-scale transformation programmes ...

Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies … remain stable, secure and responsive to evolving business needs while driving continuous improvement and operational excellence.The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data ...

with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings.As Operations Transformation Director for the Retail & CPG Industry, you will lead and oversee high-impact transformation engagements for large Retail & CPG clients … contribute to thought leadership: participate in industry forums, speak at events, and contribute insights about Retail & CPG transformation trends (digital, sustainability, operating-model change, customer experience)Understand Retail & CPG business dynamics, regulatory environment, compliance, and operational constraints — shaping transformation solutions that are realistic, pragmatic, and deliver measurable valueConnect ...

including unit, component, API, contract, integration and end-to-end testing.Test mobile applications across iOS and Android platforms, ensuring a consistent and high-quality customer experience across channels.Guide teams on performance, accessibility, security and usability testing approaches.Build and evolve test frameworks and reusable automation components that support fast … unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy ...

broad range of international and industry-leading clients who are navigating rapidly evolving digital ecosystems where high-quality data is critical for operational efficiency, customer experience, regulatory compliance, and analytics-driven decision-making. You will bring deep expertise in Enterprise Data management, Reporting, Planning and Consolidation.You will … delivery quality and commercial performance across an engagement and shaping the go-to-market for Finance Planning, Performance & Close.Connect to your skills and professional experience To be successful in this role you are required to have:Deep, hands-on expertise across the pillar lifecycle, having led delivery on three ...

ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between … customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment.What you will doPartner with customers in long-term engagements to provide technical ...

working on: Setting the technology roadmap and translating it into priorities the business can actually execute Retail systems, ecommerce platforms and the digital customer experience Data, reporting and analytics Infrastructure, security and governance Leading the internal IT/Data/Ecommerce teams and managing external suppliers and partners ...

Edinburgh, Scotland Adobe office; candidates must be able to work in-office Tuesday-Thursday weekly. Are you passionate about driving growth and delivering exceptional customer experiences? The B2B Expansion team (within Adobe’s Unified Platform) is looking for a Product Manager to play a pivotal role in driving growth … market, our team is a key part of its launch and growth strategy. Please note: We’re hiring across a wide range of experience levels for this role - from new graduates, or candidates early in their PM career who bring exceptional judgment and are ready to grow quickly with ...

working on:Setting the technology roadmap and translating it into priorities the business can actually executeRetail systems, ecommerce platforms and the digital customer experienceData, reporting and analyticsInfrastructure, security and governanceLeading the internal IT/Data/Ecommerce teams and managing external suppliers and partnersWhat I'm looking for:Proven ...

that support millions of customers and businesses every day. Through ambitious digital transformation, we're creating simpler, faster and more reliable services that improve customer experiences and enable colleagues to work more effectively.The Chief Digital and Information Officer (CDIO) Group plays a critical role in this transformation, designing, delivering … most important digital services. As a Service Owner, you'll be at the forefront of ensuring these services remain resilient, secure and customer-focused while continually evolving to meet changing business and user needs.This is an exciting opportunity to lead strategic service management across complex digital products, influencing decisions ...

clients Advise C-suite stakeholders on target operating models, business architecture, cost transformation, and operational resilienceDesign and deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processingEnsure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experienceOversee … model reflecting quality, integrity, and professionalism in every interactionConnect to your skills and professional experienceStrong understanding of banking operating models and regulatory landscape with experience working with UK and/or global retail and commercial banksProven ability to lead large-scale transformation programmes with tangible resultsExpertise in business design ...

your name on itAs a Lead Product Designer at FanDuel, you are a trusted design leader responsible for raising design quality and driving meaningful customer impact across multiple teams or product areas. You combine exceptional craft, strategic thinking, systems design, customer insight, and cross-functional leadership to solve … complex customer and business problems. While remaining hands-on, your impact extends to elevating the work of others - you improve ways of working, influence product direction, strengthen design systems and practices, and help teams consistently deliver exceptional customer experiences. You are expected to operate with a high degree ...

Banking Group. You’ll lead high-impact engineering initiatives across squads and stakeholders, with accountability for outcomes critical to resilience, security, regulatory compliance and customer experience.You’ll set the technical direction and engineering standards for OpenShift at scale, balancing enterprise controls with modern cloud-native practices.You’ll also enable … million customers. We’re growing, and we’d love you to be part of the journey.What we’re looking for Extensive experience designing, building and operating OpenShift or Kubernetes platforms at scale in private or hybrid cloud environments.Deep knowledge of platform internals, lifecycle management, networking, storage, security controls ...

businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team … travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. We are looking for an ambitious and motivated Senior Sales Executive role ...

growth mindset, and a dedication to continuous learningAbout AdobeAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager … process.At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think ...