6 of 6 Customer Experience Jobs in Midlothian

Love Working Here: Collaborative Environment: Be part of a passionate team that values creativity, collaboration, and continuous learning.Impactful Work: Your research will inform design decisions that directly improve the customer experience in the financial sector. Key Responsibilities:As a Senior Design Researcher, you will: Lead research initiatives, employing a variety of qualitative and quantitative methods to gather user … and inclusive workplace where all voices are heard. We welcome applications from individuals of all backgrounds and experiences. Let's create user-centred solutions together and elevate the financial experience for everyone! We can't wait to see the impact you'll bring to our team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. More ❯

bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme - transforming how millions of customers experience their everyday banking and savings products. You'll help shape the future of the bank's savings portfolio , driving the transition from 67 to just 9 streamlined products. Working … What you'll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the "bigger picture." Bring structure to ambiguity - defining … plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinking, project management, and stakeholder engagement. What we're looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners More ❯

tasks while aligning with technical capabilities. Advocate the product: Develop and deliver compelling presentations, product demos, product guides, and training sessions for internal teams and external audiences. Enhance the customer experience: Represent the voice of customers and internal departments in roadmap planning and prioritization processes. Make insights-driven decisions: Leverage qualitative and quantitative data to make informed decisions More ❯

Remotelocations: Remote - Spain: Edinburghtime type: Full timeposted on: Posted Todayjob requisition id: R-100889We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to … launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team … growth we are facing. Enforcing best practices, advocating for clean code and helping others succeed through Engineering review processes. # What you bring: 8-10+ years of professional experience in software engineering You have strong technical skills and solid conceptual foundations. Experience with Typescript, React, CSS, Node.js, gRPC, Kafka, Mongo DB, GraphQL. You're passionate about Distributed More ❯

and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you've probably got some idea of what's involved in working here. But you might not realise the … variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after More ❯

type: Office Basedlocations: Edinburghtime type: Full timeposted on: Posted Todayjob requisition id: R-100952We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to … launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team … At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives. We're leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers More ❯