21 of 21 Customer Experience Jobs in Midlothian

Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. You will support the design and delivery of end-to-end service transformation, always with the customer at the core … solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas: Service specific competenciesLeading the discovery and articulation of client challenges, working with their teams ‘on-the-ground' to understand user experience ...

some of the most complex and large-scale transformational projects at this inflection point in the industry. In this role you will showcase:Industry experience in Commercial or Retail Banking – including experience in core banking processes and related technologies, mortgages, payments, cards and related regulatory change. Business … range of both internal and external stakeholders Contribute to the Banking practice community and build a network across Accenture & clients. We are looking for experience in the following skills and experience:Experience working within Retail or Commercial Banking either in an advisory, operational or leadership capacity; ideally ...

370We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description Summary.Job DescriptionJob Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments PlatformLocation: Leeds or EdinburghSalary: 106,565 - 125,370Hours: Full-timeWorking Pattern: Our work style is hybrid, which involves … What we’re looking for:10+ years experience leading digital products, customer journeys or platforms, with expertise in customer experience (CX), UI/UX design and digital transformation.Strong understanding of market dynamics, competitor activity and customer behaviour, with the ability to use data and insight ...

industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise … deliver impact how and where it matters most.Connect to your opportunity In the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best ...

compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions … identifying, assessing and prioritising candidate processes. Lead transformation initiatives from current-state assessment through to production deployment. Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations. Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction. 2. Process Engineering & Optimisation Analyse ...

products and propositions.As Senior Product Owner, Data Products, you'll define and deliver the data product strategy across Asset & Invoice Finance. You'll combine customer needs, commercial opportunities and technology investment to shape the roadmap, develop data-led capabilities and deliver meaningful customer and business outcomes.You'll lead … team of Product, Customer Journey and Integration colleagues while working closely with Engineering, Data, Risk and Business partners across the organisation. This is an exciting opportunity to influence senior leaders, drive large-scale transformation and establish data as a key enabler of growth across the business.What ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

defined territory or industry vertical. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Facilitate customer adoption. - Maintain a robust projects pipeline. - Work with partners to extend reach & promote adoption. - Contribute to positive customer experience BASIC QUALIFICATIONS - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 35 years of experience in account management, sales, or business development within the Higher Education sector - Demonstrated experience working ...

with our Banking clients Advise C-suite stakeholders on target operating models, cost transformation, and operational resilience Deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing Ensure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experience Oversee programme governance, regulatory alignment, and risk management Connect to your opportunityIn an environment defined by consolidation, increased competition, cost constraints, and rapid digitisation, our Banking clients are facing significant strategic questions. As a Director in our Operations Transformation practice, you will lead large-scale transformation programmes ...

TypePermanent/FTCDate published17-Aug-2026Req #24640Job descriptionConnect to your IndustryThe financial services industry is undergoing rapid transformation driven by technological advancements and evolving customer expectations. Businesses are seeking innovative ways to leverage technology to optimise operations, enhance customer experience, and drive growth. Deloitte's Technology Strategy … Manager in our team, you will play a key role in delivering impactful solutions to our Financial Services clients. We are seeking professionals with experience in one of the following core domains within Technology Strategy and Transformation:Agile Ways of Working: Assist in designing and implementing agile operating models ...

with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings.As Operations Transformation Associate Director for the Airline Industry, you will lead and oversee high-impact transformation engagements for large airline clients, combining … changeLead programme initiation, planning, execution, and delivery — ensuring initiatives meet objectives on scope, time, cost, and qualityOversee multiple transformation workstreams (e.g., operations optimisation, passenger experience transformation, digital/IT systems, sustainability, cost-efficiency, organisational redesign)Ensure interdependencies, risks, resources and benefits are identified and managed, with clear governance ...

data governance standards and ensuring consistent data collection and reporting across the programme, working collaboratively with the Chief Information Office & Data & Analytics colleaguesPartnering with customer experience teams to embed improvements enabled by Finance and Reg Reporting changeThe skills you'll needWe’re looking for someone with programme management … qualification such as MSP, PgMP, or APM, along with proven experience delivering strategic Finance and Reg Reporting transformation initiatives. You’ll also need to bring experience managing complex programmes with multiple dependencies across Finance, Data, and Change portfolios, as well as strong financial acumen, including investment appraisal, budgeting ...

great place to work. What will your day look like? You’ll be blending your people management skills and passion for delivering an outstanding customer experience with your love of data and information. It’s crucial that you’re confident in spreadsheet analysis and turning this into engaging … processes, services, or ways of working.Communicate clearly and build effective working relationships with a range of stakeholders at senior levels.Deliver high-quality, efficient, and customer-focused services.Understand organisational priorities and align work to support wider objectives. Willingness to be assessed against the requirements for clearance We welcome the unique ...

broad range of international and industry-leading clients who are navigating rapidly evolving digital ecosystems where high-quality data is critical for operational efficiency, customer experience, regulatory compliance, and analytics-driven decision-making. You will bring deep expertise in Enterprise Data management, Reporting, Planning and Consolidation.You will … delivery quality and commercial performance across an engagement and shaping the go-to-market for Finance Planning, Performance & Close.Connect to your skills and professional experience To be successful in this role you are required to have:Deep, hands-on expertise across the pillar lifecycle, having led delivery on three ...

ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between … customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment.What you will doPartner with customers in long-term engagements to provide technical ...

clients Advise C-suite stakeholders on target operating models, business architecture, cost transformation, and operational resilienceDesign and deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processingEnsure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experienceOversee … model reflecting quality, integrity, and professionalism in every interactionConnect to your skills and professional experienceStrong understanding of banking operating models and regulatory landscape with experience working with UK and/or global retail and commercial banksProven ability to lead large-scale transformation programmes with tangible resultsExpertise in business design ...

your name on itAs a Lead Product Designer at FanDuel, you are a trusted design leader responsible for raising design quality and driving meaningful customer impact across multiple teams or product areas. You combine exceptional craft, strategic thinking, systems design, customer insight, and cross-functional leadership to solve … complex customer and business problems. While remaining hands-on, your impact extends to elevating the work of others - you improve ways of working, influence product direction, strengthen design systems and practices, and help teams consistently deliver exceptional customer experiences. You are expected to operate with a high degree ...

Banking Group. You’ll lead high-impact engineering initiatives across squads and stakeholders, with accountability for outcomes critical to resilience, security, regulatory compliance and customer experience.You’ll set the technical direction and engineering standards for OpenShift at scale, balancing enterprise controls with modern cloud-native practices.You’ll also enable … million customers. We’re growing, and we’d love you to be part of the journey.What we’re looking for Extensive experience designing, building and operating OpenShift or Kubernetes platforms at scale in private or hybrid cloud environments.Deep knowledge of platform internals, lifecycle management, networking, storage, security controls ...

help them achieve their strategic business objectives. You will serve as a trusted expert advisor, providing technical guidance and bridging the gap between customer needs and our product teams to drive continuous software improvements. By cultivating deep relationships and resolving complex challenges, you will ensure customer health … meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.Assist customers with capacity and upgrade planning to ensure complete ...

growth mindset, and a dedication to continuous learningAbout AdobeAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager … process.At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think ...

Issuer Services Investor Engagement business.This position sits within a newly established Edinburgh-based team. The team will create the next generation of customer experiences on a unified platform that brings together multiple businesses and product capabilities to create a market leading digital experience that delivers new and compelling … Computershare Engineering Group and apply them pragmatically to the project.Other key skills required for the role include:Hands-on full stack engineer with experience in React, C#, ASP.NET Core, Entity Framework and SQL.Bringing experience of leading the engineering of web applications, with an understanding of mobile development considered ...