1 of 1 Customer Experience Jobs in Midlothian

oversee a broad portfolio of change initiatives to ensure the delivery of strategic business objectives. You will focus on improving the end-to-end customer journey by prioritising initiatives, tracking benefits, and ensuring funding is allocated appropriately. This role requires a strategic, analytical mindset and the ability to navigate … complex, diverse projects while working closely with senior stakeholders. What you'll do: Drive and deliver a prioritised customer journey backlog, identifying opportunities to improve processes and experiences Monitor competitor activity across the journey portfolio and respond to market changes where appropriate Manage incidents effectively and identify opportunities ...