7 of 7 Customer Experience Jobs in Midlothian

About the Opportunity Our client, a leading organisation within the financial services sector, is seeking an experienced Business Analyst to support a large-scale customer, account, and asset migration onto a new platform. This role will play a key part in ensuring complex customer, operational, and data requirements … translated into clear migration rules and delivery outcomes, while maintaining a strong focus on customer experience and regulatory compliance. Key Responsibilities Define and document customer migration requirements, data rules, and business processes. Analyse customer and operational data to support migration planning and delivery. Design and improve ...

Temporary Salesforce Administrator Location: West Edinburgh Duration: End of December 2026 Start Date: Immediate Hourly rate: £18 - £24 depending on experience Contract: Full time, fully office based Are you a Salesforce Administrator with Experience Cloud expertise looking for your next temporary opportunity? Our client, a growing technology business … embarking on an exciting project to develop and enhance a new client-facing SaaS portal built on Salesforce Experience Cloud. They are seeking an experienced Salesforce Administrator to join the team immediately and play a key role in accelerating delivery through to the end of the year. This ...

compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions … identifying, assessing and prioritising candidate processes. Lead transformation initiatives from current-state assessment through to production deployment. Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations. Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction. 2. Process Engineering & Optimisation Analyse ...

AliveDx systems and ensure 1st Level support to customers. The Field Application Specialist conducts AliveDx system on site commissioning, operational qualification and customer training. The incumbent conducts her/his role with the goal of achieving and maintaining highest customer satisfaction. The incumbent is also expected support product … demonstrations and clinical evaluations if needed. The position requires knowledge and working experience of autoimmunity testing in laboratory, with expertise in immunofluorescence assay (IFA) testing. The position also requires technical expertise in diagnostic instrument operation and training, applications troubleshooting, a working knowledge of project management principles and the ability ...

working on: Setting the technology roadmap and translating it into priorities the business can actually execute Retail systems, ecommerce platforms and the digital customer experience Data, reporting and analytics Infrastructure, security and governance Leading the internal IT/Data/Ecommerce teams and managing external suppliers and partners ...

role providing high-quality, timely technical support to clients — resolving technical issues, maintaining reliable client environments, and contributing to a consistent, professional customer experience. The Role You'll work across first- and second-line support, escalating complex or higher-risk issues appropriately. You'll be expected to take ownership … evidence and pass opportunities to the appropriate senior colleague Contribute to a positive, accountable team culture focused on dependable delivery, continuous learning and excellent customer service What We're Looking For Practical experience providing technical support in a service desk, managed service provider or similarly client-focused ...

grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovate to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each … include MS Word, Excel and PowerPoint. Ability to follow established procedures and work accurately at pace, while maintaining high standards of quality and compliance. Experience of delivering a high standard of customer service. Ability to generate innovative, practical solutions to solve problems. Ability to self-motivate and work ...