1 to 3 of 3 Service Desk Manager Jobs in the North West

Internationally successful: The Wienerberger Group Come and join us as an IT Service Desk Team Leader at our Head office in Cheadle, Cheshire! About the Role Reporting to the IT Service Delivery Manager, as IT Service Desk Team Leader you will manage a team … of IT Service Desk Analysts to effectively run the day to day operation of the Service Desk. Providing third line IT support to all UK/IE Wienerberger group users, you will act as a point of escalation for the Support Desk Analysts for more complex … issues. Duties also include: Lead the Service Desk team Ensure that ServiceNow is used effectively and efficiently by the team, Operational management of ticket allocations Attend UK and Ireland sites to resolve issue and help with project work Carrying out problem analysis to implement temporary or permanent fixes more »

leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Working for a fast growing MSP who is boasting 20% growth year on year. Very focussed on Networking they are looking for a Service Desk Manager who can improve the operational performance of a team of 10. You will have direct management of 3 Service Desk Analysts. Your main responsibilities will be to improve documentation, templates, the scope of ticket workload, SLA delivery, and ticket responses and improve the … solution ratios. Responsibilities Direct line management of 3 Service Desk Analysts Improve the operational performance of a team of 10 Mange operations and scope of ticket workloads Improve delivery of SLA’s Reduce Ticket response times Coordinate Team meetings Improve documentation Improve project handover into support portal Service more »

Career Progression and the chance "to make a difference" Are you ready to join a major health tech provider? Do you thrive in: improving Service Delivery, Improving processes within an agile environment, Improving and developing your support & delivery team members. If you're passionate about Service delivery improvements … On-Prem software or IT/Tech/software services background.. Your main focus will be to implement and drive the best-in-class Service Delivery to customers. We can offer you: An attractive salary and benefits package, with a base from £45-55,000. Excellent career development opportunities. … Autonomy and room for initiative. Your Overall Responsibilities will include: Service Delivery & Operations Leadership & Management Change Management Process Improvement & Reporting Incident and Problem Management Customer Centric Support & Relationship Management Collaboration and Stakeholder Management Is this YOU Ideally, you would have already about 7+ years of Service Desk more »