51 to 75 of 177 Customer Experience Jobs in the North of England

Technical Customer Support Agent Salary Competitive plus bonus Location Wigan, UK Permanent, Full Time Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries. What will you be doing? As a Customer … be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: * Responding to customer queries and providing assistance with our products * Organising and documenting cases in our CRM system for our expert teams * Investigating and resolving queries efficiently … targets to keep our customers happy * Prioritising tasks and meeting SLAs to ensure smooth operations * Contributing ideas to improve our knowledge base and enhance customer experience * Being a positive team player, supporting your colleagues and working towards common goals * Embodying our IRIS values and representing our brand with more »

in York. Working across our UK and International websites, we are looking for someone to help maximise online sales and optimise the digital shopping experience for our customers. Reporting into the Senior E-Commerce Trading Executive and being part of a small but efficient Trading team, you will work … closely with various teams within the business to ensure we are driving sales, maximising trading opportunities, and improving the customer journey across the website. This will range from onsite merchandising, stock visibility, CRO, new season launches and reporting. To succeed in the role, you will need to have strong … we are optimising the right products to our customers Coordinate with the brand and creative teams to develop engaging website content to enhance the customer experience and drive traffic Build and use reporting tools to analyse website performance metrics, including traffic, conversion rates, bounce rates and search intent more »

become the go-to expert for specific product portfolios within the healthcare sector. Your role will involve managing products throughout their lifecycle, providing exceptional customer support, and delivering solutions that meet and exceed customer expectations. You will be integral to ensuring our products are maintained, improved, and supported … presentations at exhibitions, workshops, seminars, and trade shows. Deliver comprehensive product training and guidance, both online and in person. Collaborate across departments to ensure customer satisfaction. Provide analytical data to support product management, engineering, and project teams. Travel internationally (4-6 times per year) to support global distributors. Success … Metrics: Achieving personal and departmental objectives. Meeting or exceeding unit sales performance and customer experience KPIs. Effective teamwork within the Category Management team. What We’re Looking For: A degree or higher in Electrical Engineering or a related field. Experience in biomedical or clinical engineering is a more »

become the go-to expert for specific product portfolios within the healthcare sector. Your role will involve managing products throughout their lifecycle, providing exceptional customer support, and delivering solutions that meet and exceed customer expectations. You will be integral to ensuring our products are maintained, improved, and supported … presentations at exhibitions, workshops, seminars, and trade shows. Deliver comprehensive product training and guidance, both online and in person. Collaborate across departments to ensure customer satisfaction. Provide analytical data to support product management, engineering, and project teams. Travel internationally (4-6 times per year) to support global distributors. Success … Metrics: Achieving personal and departmental objectives. Meeting or exceeding unit sales performance and customer experience KPIs. Effective teamwork within the Category Management team. What We're Looking For: A degree or higher in Electrical Engineering or a related field. Experience in biomedical or clinical engineering is a more »

People" certification. Purpose Of The Role: To join the Premier Account Team and ensure that the defined account base is managed for growth and customer excellence. The main emphasis of the role is to manage and grow an existing base of spending customers and to re-engage with lapsed … Management team, Category Manager and the vendors, and you will have a team of sales support people to help you deliver a world class customer experience to your growing base of clients. The company’s goal is to grow the number of customers they trade with every month … and to do this you will need to Identify customer’s business strategies and promote my client as first choice for all relevant requirements. You will need to develop influential relationships with key decision makers within every customer and ensure we maximise delivery of the company’s product more »

tangible impact. We're on the lookout for a digital marketing professional ready to take the next step in their career. With several years experience in Affiliate Marketing or Paid Search, whether from an agency or in-house background, are encouraged to apply. Success in this role hinges on … and insights in digital marketing and use these to optimise spend and performance Use a range of analytics tools to evaluate end-to-end customer experience across multiple channels and customer touch points Input ideas towards our digital marketing testing plan and drive incremental growth with our … digital marketing agency Who are we looking for? Experience in Paid Search and/or Affiliate Marketing for a Lead Gen company Experience analysing performance in GA4 and Google Ads and AWIN Experience managing budgets Degree level qualified in relevant subject Able to manage multiple tasks and more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

Role: FP&A Analyst Location: Blackburn, BB1 2FA Office Based Contract: Full-Time Hours/Permanent Salary: £457,025 - £57,475 Dependent on experience & Bonus Scheme Company: EG Group About the role Our Group finance team is expanding, and we have an exciting new opportunity for an FP&A … comfortable in challenging stakeholders and has a technical eye for detail when analysing reports and financial metrics. If you are looking to further your experience in FP&A, while gaining the exposure from senior leadership and stakeholders, why not join a multi-billion-dollar company that can provide you … to or amended from time to time. Candidate Requirements Newly/Part Qualified (CIMA/ACA/ACCA) or QBE with several years industry experience Background in Management Accounting Experience maintaining stakeholder relationships Financial Analysis & Reporting knowledge Experience in Process mapping & improvement Conscientious and calm under pressure more »

First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of £25,000 - £28,000 depending on experience Monday to Friday, no weekends! Hybrid working: 4 days from home and 1 day in the office after training Fully supportive team throughout … most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

Senior Data Analyst - Protect Group Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive depending on experience + Generous Bonus Includes: Company Apple MacBook Company Overview Protect Group is a global business founded by a serial entrepreneur and a highly experienced and successful executive team – with its Head Office … more. Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers. Job Role We … and make their mark across a data and AI driven global technology brand. The industries which we work across and can be considered relevant experience include: Events, Travel, Hospitality, Transportation, Fin-tech, Insur-tech, Financial Services. We would expect you to be a natural innovator with an entrepreneurial spirit more »

Role: Transformation Finance Business Analyst Projects Location: Blackburn, BB1 2FA Office Based Contract: Full Time/Permanent Salary: £36,000 £47,000 (Dependent on experience) & bonus scheme Company: EG Group About the role We have an innovative opportunity at our Waterside Head office for a Transformation Finance Business Analyst … are undertaken. This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements 3+ years Business Analysis experience Prince 2 foundation Certification (waterfall/agile) or equivalent Experience of waterfall and agile project requirement gathering/documentation methodologies. Experience of … retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio more »

the successful delivery of the design, engineering, and environmental services. This is a strategic leadership role, suiting someone with design and build understanding and experience with a passion to continue to develop the team as a centre of excellence for innovation and technical authority. The team form a central … pillar of the Avove offering of agile, expert and responsible engagement with our blue-chip customer base, where we focus totally on a solutions-based approach to solving our customer challenges, whilst leading on viewing all that we do through a practical lens on ESG. This role will … role will report into the Business Operations Director. The role has 5 direct reports and 100+ indirect reports. About you You will have extensive experience working in a design and build leadership roles, experience within the water sector is not essential as you will have a team of more »

standards Understand company policy and rules regarding security measures and demonstrate compliance and controls Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements Understand product features and benefits, ensuring knowledge is kept up to date in line … communication to all levels, motivating the team and building good working relationships within store Support store manager to coach the team Qualifications The Requirements Experience of leading a team within a retail environment Experience of working with high volumes of product and stock Knowledge of and passion for more »

Role: Transformation Project Manager - Finance Location: Blackburn, BB1 2FA Office Based Contract: Full-Time Hours/Permanent Salary: £67,000 - £83,000 Dependent on Experience & bonus scheme Company: EG Group About the Role Our finance department is expanding, and we are offering a compelling opportunity for a skilled Transformation … business requirements and project governance controls in line with standard EG methodologies. The ideal candidate will be proficient in project management and have extensive experience on various project practices and softwares. You will have excellent communication skills and hold the ability to converse with stakeholders at all levels. If … are undertaken. This list is not exhaustive and may be added to or amended from time to time Candidate Requirements 5+ years Project Management experience across the full software development lifecycle. Prince 2 Practitioner Certification (waterfall/agile) or equivalent Experience of waterfall and agile project methodologies. Experience more »

in the senior leadership team. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience leading technical and quality functions with strategically guiding important business wide strategy. The Head of Technical duties & Responsibilities will include: Support the Group strategy … highly qualified teams Ownership of site technical budget to support to further development of site capabilities across 3 functions Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth and direction of each division You will lead from the front, coach mentor and develop your … team to be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust … Senior Management. Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback. Key stakeholder in the development and delivery of customer service, and cross-functional projects. On-programme QA visits, DBS spot checks, incident more »

an excellent training program that will enable them to develop within the team and enhance their skillset. You will be visiting a range of customer sites with the team (and alone once trained) and will be responsible for fault finding and repairing a variety of electro-mechanical equipment within … the industrial printing industry. You will diagnose issues, order parts if needed and provide an excellent customer experience on behalf of the brand. This is a great time to join the business who have a track record of training and developing staff with an average service within the … Covering the north of England and Scotland *Access to first class training and an excellent benefits package The Candidate: *Multiskilled fault finding and repairs experience *Field service experience *A full, clean UK driving license *In the Leeds area Consultant: Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter more »

through a tech and digital transformation in order to align with the companys transformative vision. This role is offering up to £45K (depending on experience) with hybrid/flexible working based in their office near Wigan. Benefits of the role include : 8% pension, life assurance scheme, employee assistance program … scheme. As a Web Data Analyst you will be working closely with the Digital Insights Manager, Data Scientist and Data Analyst to improve user experience on their website. You will be responsible for analysing user data, behaviour and journeys across the website using Google Analytics 4 and other web … with the UX Designer to carry out UX research and conduct AB testing. Their overarching strategy is to build a better overall user and customer experience, ecommerce strategy and technical platform to create greater alignment and efficiency across the business. As the SME you will be on the more »

client is one of the UKs leading financial advice companies with over a decade of award-winning advice plus a platinum 5-star Feefo customer experience rating. They are a customer-focused, wealth management, equity release, mortgage advice, and home finance financial services company which aims to … audits, competitive analysis, and benchmarking to uncover areas for improvement and maintain a competitive edge in search rankings. Requirements. Minimum of three years of experience as an SEO Executive or in a comparable role focused on SEO within a commercial setting. Proven background in financial services or industries where more »

Defence industry. The role will be key in establishing a brand new Helpdesk for the project. You will be responsible for delivering world-class customer service representative of the Client, managing scheduling and acting as the key point-of-contact for all maintenance provisions across the contract. Your key … at all times Monitor emails, purchase orders and other potential contact points within the contract Monitor Service Requests on the CAFM system. Providing excellent customer experience at all times Role Requirements Experience in a scheduling role, booking tradespeople and engineers for appropriate jobs Exceptional customer service … skills Ability to work under pressure and to strict timescales Call operator experience Strong IT skills You must be able to pass BPSS Clearance What is on offer: Salary: £26,500 6% contribution to appropriate pension scheme 25 days annual leave Employee discount, reward schemes, training opportunities and an more »

. Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection … customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or … made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.Own it. more »

Do you want to turn your passion for tech into an exciting career? Are you wanting to use your engineering mind to exceed customer expectations? If so, this Applications Engineer role has your name on it! We’re currently hunting for innovative thinker to help solve bespoke problems through … APPLY! As an Applications Engineer, your responsibilities will include…. * Working with the team to engineer and deliver bespoke wireless and connectivity solutions * Understand customer needs, providing engineering input to create tailored solutions. * Utilize Solidworks for 3D modelling of solutions, with a focus on design automation * Create test specifications … and conduct Factory Acceptance Tests (FATs) * Continuously strive for excellence in customer experience, ensuring that designs meet and exceed expectations. We’re looking for an Applications Engineer who has the following skills and experience… * An Engineering background with a passion for exceeding customer expectations * Proficiency in more »