1 to 25 of 42 Customer Experience Jobs in Yorkshire

and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customer experience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customer experience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customer experience/user experience that lead to conversion and a more »

SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA … hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. … Backup, Archiving, storage Core Infrastructure -Windows/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams. Experience of Major Incident Management with the more »

ll do: Be Someone who is naturally inquisitive and passionate about solving problems, you will do your best to find ways to make the customer experience best in class. Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what … is delivered has the greatest impact on the customer experience and our business KPIs. The role of the Senior Digital Experimentation Analyst is to own the end-to-end process of optimisation for these specific business areas. This is achieved through a data-driven continuous optimisation and improvement … hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations. What you’ll bring: A passion for the customer, ensuring we do what’s right for the customer every time Experience of digital optimisation and experimentation (A/B and MV more »

Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. 🌟 💻 Full-time, permanent position with a competitive salary … year ⏰ Working hours: Full-time, 08:30 - 17:30 with potential for hybrid working after probation 📍 WF2 location with on-site parking As a Customer Service Executive, you will be responsible for delivering a best-in-class customer experience to our client's valued customers. You will … handle various customer queries, address concerns, provide in-depth product knowledge, and ensure that their journey with our client is exceptional. By being the primary contact for customer enquiries, you will represent the organisation and its brand throughout all communication, ensuring customer satisfaction and loyalty. Provide excellent more »

Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership … The Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and … leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support. This is a Senior role and reports to the Group Delivery Director. You will work as part of the Operations Management Team whose objectives and priorities are more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working on micro service solutions using multi-threaded code. Responsibilities will include - Designing\proposing cloud solutions, estimating user stories, developing new features, fixing bugs … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, Message Queues, Service Bus & Azure. ? Good understanding of solid principle and .Net more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working multi-threaded code. Responsibilities will include -estimating user stories, developing new features, fixing bugs, testing, peer reviewing code and following security best practices. … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, SQL server & Azure. ? Good understanding of solid principle and .Net design patterns. more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several more »

planning and delivery of your sales and access objectives. You will draw on the cross functional team members to capitalise on their insight and experience, adopting a “One team” mindset. However, you will view your territory as your own business. You will lead on local business strategy and will … to a deep understanding of our therapy area and evolving NHS and HSE, SMC environment. You will you engage and deliver a true omnichannel experience for customers, proactively deploying appropriate channels and marketing mix to deliver a sequential tailored sales call, using customer experience data and digital … role Location/Territory: North East and Yorkshire ( Hull, Sheffield, Leeds and Newcastle ) Reports to: Senior Sales Manager (Haematology-Oncology) - North UK & Ireland Qualifications & Experience Essential Experience in Oncology market Understanding of the UK/Ireland healthcare system and pharmaceutical industry Demonstrated success in pharmaceutical sales and/ more »

ideal fit. In turn, we hope this helps you evaluate if this is the right job for you. Essentials: End-to-end supply chain experience, specialising in logistics Prior experience of defining and implementing logistics network improvements, covering warehousing and shipping Highly competent in process mapping, standardisation and … design, and experience in delivering continuous improvement SAP expert (WM/SD modules particularly) Customer experience focused Excellent communication and influencing skills with the ability to motivate cross cultural teams at all levels of the organisation, whilst working effectively withcustomers, relevant industry bodies, consultants and suppliers Prior … experience of leading projects aimed at driving value generation Enjoys implementing change and managing conflict within a highly entrepreneurial culture Strategic global perspective Collaborative and solutions orientated individual, who can balance creativity and innovation with delivery Degree qualified in a relevant discipline Desirables: Professional Supply Chain/Logistics qualification more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. • Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: • 3rd level technical service experience level is a must. • Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments • Prior experience … Operations Centre/Service Desk Environment • Excellent problem-solving skills • Excellent communication skills (Communication to customers verbal and written is mandatory) • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022) • Experience with Monitoring Software Business Competencies: To succeed in this role, you’ll need more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience … Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need more »

Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a … given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. Skills and experience Fantastic leadership and team management skills within the automotive or similar industry Experience delivering high customer satisfaction and displaying effective management. Engaging … and motivational, coaching-based approach to team development and able to provide in the moment training. Experience of meeting compliance standards across Health and Safety Experienced with high sales turnover and managing KPI’s Excellent communication skills, verbally and written. IT Proficient, with the willingness to learn in-house more »

role: Lead and manage a team within a high-volume cancellation/query department. Develop and implement retention strategies to reduce churn and increase customer retention. Drive the overall strategy for the retention team, aligning it with company goals and objectives. Analyse cancellation trends and customer feedback to … programs to empower the team to effectively convert cancellations into renewed customers. Collaborate with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention. Monitor key retention metrics and provide regular reports to senior management. About you: Proven experience in managing a team … preferably within a retention or customer service environment. Demonstrated success in developing and executing retention strategies. Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations. Strong leadership and communication skills. Experience in the software industry is a plus, however B2B experience more »

without the burden of technical debt and carefully controlled commercial delivery pressures. Our development program is focused on creating value based on an exceptional customer experience from day one. The role works closely with the stakeholders within the business including the Sales, Marketing, Business Operations and key members … project progress · Tracking of project costs, working in conjunction with Finance team · Management of risk and issues registers · Presentation of project status at overarching customer Project Board meetings · Coordinating key internal and external partners, including third-party contractors, to deliver quality, on time and at the agreed cost · Working … Key Relationships: Internal – IT team members, Operations, Sales, Finance & Leadership Team External – 3rd party contractors, suppliers, service providers Knowledge and Skills: · 3+ years of experience as a Scrum Master, IT Project Manager or in a similar role. · Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or more »

feedback to senior leadership. WHAT YOU'LL DO: Report into a Head of Software Engineering and lead a group of software engineers of various experience levels. Be broadly responsible for both people management, and the “how” we deliver against our business goals from an in-house software engineering perspective. … Be a confident technical leader with experience in a fast-paced environment balancing Agile delivery methodologies against business drivers. Be experienced in leading engineering teams in an evolving and dynamic environment, where software is always-on, and customer experience is always more than a consideration Be a … analytical problem solver with a strong sense of autonomy, but with an open collaborative approach to getting the job done. WHAT YOU'LL BRING: Experience developing & motivating those in your team by providing clear direction, opportunities for learning & direct coaching. Experience in ‘Managing Managers’ – coach knowledgeable and supportive more »

divisions projects/capex delivery. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience in technical leadership with a metals, metallurgy or material science background The Technical Managers duties & Responsibilities will include: Supporting the Group strategy and share … of technical business functions including the development of highly qualified teams Ownership of key technical KPIS and projects delivery Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth of the division You will lead from the front, coach mentor and develop your team to … be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support the department in the delivery of first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar capacity more »

Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities/Renewables sector. With … Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications … you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will more »

in the senior leadership team. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience leading technical and quality functions with strategically guiding important business wide strategy. The Head of Technical duties & Responsibilities will include: Support the Group strategy … highly qualified teams Ownership of site technical budget to support to further development of site capabilities across 3 functions Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth and direction of each division You will lead from the front, coach mentor and develop your … team to be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar more »

management systems connectivity, asset and building automation control and more! By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth. As a Technical Solutions Engineer, you'll play a crucial role in ensuring the seamless integration and functionality of … Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications Uphold practices to ensure customer satisfaction and engagement throughout troubleshooting and technical enquiry case Escalate technical cases for further exploration or conclusion Utilize systems tracking and database to log … all topics and statuses of technical cases Collaborate closely with cross-functional teams to feedback customer technical insights and issues to enhance product functionality and optimize user experience Develop and maintain crucial technical documentation on aftersales, customer service, technical product matters- used for internal and external customers more »

an excellent training program that will enable them to develop within the team and enhance their skillset. You will be visiting a range of customer sites with the team (and alone once trained) and will be responsible for fault finding and repairing a variety of electro-mechanical equipment within … the industrial printing industry. You will diagnose issues, order parts if needed and provide an excellent customer experience on behalf of the brand. This is a great time to join the business who have a track record of training and developing staff with an average service within the … Covering the north of England and Scotland *Access to first class training and an excellent benefits package The Candidate: *Multiskilled fault finding and repairs experience *Field service experience *A full, clean UK driving license *In the Leeds area Consultant: Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter more »

infrastructure. Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck into technical issues, supporting the team … and inquisitive approach Ability to identify value priorities, and communicate these decisions to stakeholders Effective communication and relationship-building Demonstrable role/skill equivalency experience Desirables Interest or knowledge around the area of Security Understanding of frameworks and standards such as ITIL, Agile, Lean, Prince2 Additional team management experience … company and havent let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do! We are now more »

identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are … be Degree educated with a Bachelors in Science Skilled in lean six sigma with qualifications to match Chartership or fellow membership highly desired Previous experience working within a Technical lead, management, research capacity, gained whilst working for a chemical manufacturer or as near to Strong leadership skills, with the more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. What you’ll do Create high quality software using agile methodologies Utilise techniques such … of opportunity to learn new things, as well as coaching and mentoring others What you’ll bring Good Knowledge of React and NodeJS Frontend experience with HTML and CSS. Knowledge of other technologies such as GraphQL and TypeScript. Demonstrable experience of software development for high capacity, high traffic more »

responding, regularly updating where appropriate internal and external customers ensuring a timely resolution Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication Proactively highlight to your line manager areas where processes, policies and ways of working … can be improved to enhance the overall customer experience and drive positive business change Ability to navigate several systems to support in the resolution of queries Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position more »