76 to 100 of 176 Customer Experience Jobs in the North of England

Role: Commercial Finance Analyst Location: Blackburn, BB1 2FA - Office Based Contract: Interim - 12 months Salary: £27,000 - £36,575 (Dependent on Experience) & Bonus Scheme Company: EG Group About the Role We are seeking a highly skilled and motivated Commercial Finance Analyst to join our dynamic and ever-growing finance … Microsoft Office applications and great knowledge of Excel. Strong commercial finance and business acumen. Analytical and adaptable with good attention to detail. Multi-site experience within hospitality or retail (Desirable) Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores … retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio more »

identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are … be Degree educated with a Bachelors in Science Skilled in lean six sigma with qualifications to match Chartership or fellow membership highly desired Previous experience working within a Technical lead, management, research capacity, gained whilst working for a chemical manufacturer or as near to Strong leadership skills, with the more »

to £35k pa (D.O.E) Are you a pro active and forward thinking Sales individual? We are looking for a knowledgeable and enthusiastic individual with experience in the automation or engineering industry. Office-based, the sales engineer must have the ability to advise, follow up and complete sales interactions with … the customer base and identify opportunities for them along the way. As an Internal Sales Engineer your main responsibilities will be to: Deliver excellent customer service Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently … the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live more »

is qualified and meets pre-defined criteria. Working towards KPI’s and targets based on call volume, appointment quantity and quality. Actively record all customer information and activity on the CRM system (Salesforce) Building rapport with customers through friendly and engaging communication. SKILLS & EXPERIENCE Experience in a … sales or outbound calling position . Experience using Microsoft Outlook, Salesforce and CRM systems. A forward-thinking and proactive attitude with a drive to succeed. An enthusiastic and self-motivated mindset. Organised with strong attention to detail and an ability to follow process. The ability to take ownership and … base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with more »

clients Progression of claim towards conclusion with authority for all technical decisions on the claim. Production of client specific reports and documentation for the customer Ensure an accurate action plan is maintained throughout the claim and all stakeholders updated when any revisions are introduced Responsible for reserve accuracy of … the claim Liaison with suppliers to ensure progress and delivery of services provided by our suppliers Using your experience you will deliver an exceptional customer experience through pro-active management of subsidence claims which you will manage to conclusion. You will be reporting to an Operations Manager. … meetings. You will have: Appropriate chartered status e.g. Cert CILA or Cert CII or commitment to secure this status within 1 year of appointment Experience in handling subsidence claims Organised, diligent and able to run tasks through to completion Conscientious and hard working in order to achieve the required more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … your unique design expertise. Collaborating closely with the Design team and the wider business, you’ll play a key role in enhancing the overall customer experience, making it one that users are excited to engage with. About You They value creativity, tenacity, and being an all-around good … human, alongside your skills and experience. They want to see what you excel at to determine if there’s a mutual fit. Essential: Proven experience in UX/UI design with a strong portfolio showcasing your work. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD more »

for the following: You will work alongside our team of UX Designers, Graphic Designers and Content Creators within the Marketing team to create a customer experience to be proud of. You’ll be involved in a vast range of projects, including website design and content, the App, social … and any other areas that need to have the stamp that you’ll help to develop. The Senior Digital Designer will have the following: Experience creating pixel-perfect designs for the web and apps in Figma, Sketch, or similar applications. Experience using the Adobe CC suite of applications … especially Photoshop and Illustrator. An up-to-date portfolio of your best work. Experience in developing web/app design concepts from start to finish – ideation, workshops, wireframing, prototyping, high-fidelity mock-ups, all through to development, QA, and sign-off. Able to liaise and develop relationships with internal more »

Surveying Division Permanent, full-time Home-based but travelling over the Manchester region involved Up to £60,000 At least 3 years of subsidence experience are essential Job purpose To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. To proactively manage own … etc Act. Administration of building contracts and related contract law. Project management of building works onsite, valuing and authorising contractual payments and agreeing variations. Experience of cost control and financial awareness. Computer Literate – particularly MS Office Package Person specification/key skills: Educated to degree level in an appropriate … discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar. Enthusiastic Excellent communication skills and articulation Understanding and recognition of Customer Service and Quality Flexibility and adaptability The ability to work in a fast paced and changing environment Numeracy skills Reports and accountable to: Head of Subsidence and Surveying more »

with a financial awareness and ability to work to budgets. You will maintain a working knowledge of disciplinary and capability procedures and finally, demonstrate experience of a similar role in a construction environment. Whats in it for you We offer a rewarding salary that is tailored to your skills … partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to more »

to our customers vehicles. Role The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within … including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic. Our ideal candidate will be able to demonstrate skills in logic and problem solving. … Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service Interest in vehicle engineering We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career more »

to our customers vehicles. Role The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within … including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic. Our ideal candidate will be able to demonstrate skills in logic and problem solving. … Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service Interest in vehicle engineering We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career more »

Google Analytics to gather and analyse data, ensuring accurate and timely reporting. Collaborate with various teams to generate and present insights that enhance the customer experience. Maintain and support databases to manage and optimise supply chain characteristics effectively. Must Have: Strong skills in PowerBI, SQL, Python, and Excel. Ability more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, Test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership including EV Grants Recognising and dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday-Friday, 9.00am - 5.00pm. Occasional Saturdays TBC. Expected Duration 15 Months Positions Available more »

and enthusiastic apprentice to join our team at Calder Grove, Wakefield, supporting our customers in using our bespoke software products and providing an excellent customer experience. All whilst working towards an Advanced Level 3 Business Administration Apprenticeship qualification. Role We are a growing EdTech company specialising in providing HR … Grove, Wakefield, we are looking for an apprentice to join the team, supporting our customers in using the software products and providing an excellent customer experience. This is a great opportunity to not only work towards a Business Admin qualification but join a fast growing (and fab!) team with … of methods including using excel spreadsheets, Outlook, MS Teams, our internal software and using the telephone Undertake project based work relating to improving the customer experience and helping to identify gaps in our service Provide support for our customers on all of our products re: software issues and more »

required for their role Test new software and hardware and report on its suitability to the business Create new knowledge base articles for our customer portal and other members of the team Adopt a flexible working style to ensure the delivery of a high standard of service and positive … customer experience Assist with the ongoing provision of a secure ICT infrastructure As part of the first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed SLA’s As first point of contact to … Great Places Housing group we are passionate to support your career development and will provide the successful individual with a range of skills and experience to develop a strong career within ICT. Apprenticeship Standard Information communications technician (level 3) Training Provider BALTIC TRAINING SERVICES LIMITED Working Week Monday - Friday more »

ordination with key HSBC stakeholders) Ensure establishment of a best-in-class technology platform that can support a market leading Mobile first proposition and customer experience on the banks’ future state architecture driven through intelligent data led products and servicesThe role holder will report to: functionally to the … products meet the highest standards of quality, security, and reliability. Work closely with product managers, designers, and engineers to deliver innovative solutions that exceed customer expectationsProvide technical leadership and guidance to the engineering teams, fostering a culture of excellence, collaboration, and continuous learning. Champion best practices in software development … solutions at scale. Provide mentorship, coaching, and career development opportunities to empower team members and foster a culture of growth and excellenceQualificationsStrong and progressive experience in technology leadership rolesProven track record of success in senior technology leadership roles within complex financial services companies and involvement in complex technology transformations more »

ticket queues to identify trends and escalate to Major Incident or Problem where appropriate • Knowledge sharing and participation in meetings to ensure an excellent customer experience • Provide advice and guidance to customers and liaise with 3rd parties on support issues where appropriate • Ensure that users are kept informed … to assist with the smooth running of the IT Department and to ensure a high level of support for users. • Service operations SLAs/customer expectations are met (e.g. incident response and resolution, service request fulfilment – particularly on user start/account creation and delivery of IT devices) • Ensuring … that internal processes are followed correctly and consistently • Timely monitoring and processing of incident and service request tickets • Providing customer/team updates with clear and concise information Knowledge and Skills • Excellent knowledge of Digital Workplace technologies and support activities – Windows, Office 365, Active Directory user and group administration more »

the business that interfaces with all departments along with both vendors and customers. “a great place to work, a great place to be a customer” The Role: This dynamic team includes individuals with a variety of experiences both in Vendor engagement and across the industry. They have a real … focus on everyone taking ownership of their own role, whilst learning from each other’s experience to support individual personal development. Duties to include but not restricted to: Regular reporting of numbers and hitting sales performance targets Setting out, Implementing and managing framework agreements for our defined vendors. Work … to grow and hit vendor targets Work with Marketing and Vendor on maximising effective campaigns Work with Sales on driving up sales performance Drive customer engagement through Events/Webinars etc. Maximise opportunity for growth by understanding vendor product portfolio and driving new gross margin opportunities identifying potential new more »

operate across multiple offices in the UK, France, and the US. Their expertise spans Enterprise Content Management, Cloud Computing, Cyber Security, Digital Transformation, DevOps, Customer Experience, and Managed Services. If you are passionate about IT and ready to kick-start your career in a dynamic and supportive environment … Escalate IT issues as necessary. Log and manage tickets using our ticketing system. Provide technical support for hardware and software. Ensure high levels of customer service. Actively participate in project work. Contribute to the creation and updating of self-help and knowledge-base articles. Full training and support will … Grade 4/C in Math's and 5/C in English ? Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice. Next Steps: If this sounds like more »

in creative, marketing & printing and following a significant business expansion is now recruiting a Permanent Point of Sale ( PPOS) Project Manager to strengthen their Customer Experience team , who provide design lead retail environments, activations, POS and events. This will be a hybrid role , working from home, with visits … PPOS supply-chain Strong understanding of supplier management, including awareness of suppliers What we are looking for in the PPOS Project Manager : Must have experience in permanent retail POS displays supply and processes Excellent project management and organisational skills Excellent MS office skills Ability to build effective client relationships more »

critical projects enhancing physical retail stores through innovative technologies. This includes modernising inventory management, stock replenishment, point-of-sale systems, clienteling tools, and other customer-facing solutions. You'll bridge the gap between technical teams and store associates to create seamless digital and physical shopping journeys. Collaborating with third … governance and ensure projects adhere to industry best practices for risk management, quality assurance, and hybrid methodologies. Retail IT Project Manager - Key Requirements Proven experience leading IT implementation projects within retail environments, with a focus on in-store technologies Strong understanding of retail store operations and delivering solutions that … elevate the customer experience Skilled in managing complex stakeholder groups, from executive leadership to frontline retail staff Expertise in agile and traditional project management methodologies Proficiency with retail-specific platforms like merchandising, inventory, POS, and clienteling systems Background in implementing emerging retail technologies (RFID, computer vision, IoT, etc. more »

who will be an in-house data expert, comfortable working with data, business, and system processes to enable business opportunities and enhance colleague and customer experience within the Speedy Solutions division, whilst defining what first-class data quality and system management looks like and working to embed best … contribution to delivering business value Knowledge of data quality software such as Experian Pandora or Aperture Knowledge of data management best practice Person Specification Experience in data, business, and systems processes Ability to think out of the box, investigate and resolve problems efficiently. Excellent communications and interpersonal skills Display more »

is a brand new, and critical role; and will be pivotal in spearheading the digital transformation journey of the organisation, whilst revolutionising the learner experience across their client organisations. Are you a dynamic and forward-thinking IT Leader; eager to lead the charge in transforming a growing business through … profitable growth through innovation and technology. As a rapidly growing organisation, they recognize the importance of embracing digital solutions to streamline operations and enhance customer satisfaction. The Opportunity As IT Director, you will play a pivotal role in shaping the technology strategy, driving efficiency improvements, and delivering innovative solutions … the core learner journey and recruitment products to elevate the entire revenue stream Ensure that training delivery is supported by innovative technology to enhance customer experience About You We are seeking a collaborative and tenacious leader with a demonstrable track record in senior IT/Digital roles. The more »

An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis. The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development … our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always Providing technical support to our Service team Troubleshoot customer issues on time Assisting with 1st, 2nd and 3rd line issues Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general … porting, system training, creating and delivering training guides and videos with new starters Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations Identify and escalate issues to the appropriate personnel Monitor customer feedback and provide more »