76 to 100 of 148 Service Delivery Jobs in the North of England

National Highways have an excellent opportunity for a Service Delivery Manager join our team in the North West region. The Service Delivery Manager will oversee and control the delivery of maintenance and repair works across the Region, ensuring all activities, whether routine or reactive, meet … clean driving licence to be considered for this position and during employment. What youll be leading on Proactively manage supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the … chain to develop and implement remedial action plans. Maintain the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, controlling and approving spend against the budget, in line with agreed approvals and escalation processes. Ensure cyclical and reactive maintenance work more »

Job summary An exciting opportunity has arisen within IT at MLCSU, and we are looking for a Service Desk Manager to join the IT Service Delivery Team. The role will be managing the North region of the Service Desk team. We are looking for an enthusiastic … self-motivated, flexible and passionate individual to join the Service Delivery Team. Candidates must have significant proven service desk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an ITIL aligned … service environment, with a dedicated focus on best practice and working/operating to best practice guidance and service standards. Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders. You will need a flexible more »

report the implications of these to the Assistant Director of Finance Strategy.9. Ensure that commissioner contract requirements can be met, developing Data Quality and Service Delivery Improvement Plans where required. Monitoring requirements and improvement plans regularly throughout the year to ensure compliance.10. Lead on providing assurance on the … financial perspective, with the National Health Services (Charges to Overseas Visitors) Regulations 2015, and the supporting NHS cost recovery overseas visitors Guidance for NHS service providers on charging overseas visitors in England.19. Responsible for valuing the impact of changes in the National Payment System on the Trusts income position.20. … Enthusiasm, determination, motivated and positive Confident approach, hardworking, committed, and reliable Open, honest, and fair Treat colleagues with dignity and respect Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

bottles of product per year. In this role you would play a critical role, as a subject matter expert, and lead on service and product development implementing a range of change programmes or projects addressing standardisation, new ways of working, introduction of new technology, service and product development … independently but with support and guidance. Main duties of the job In this role, you will act as a subject matter expert, leading on service and product development within Pathology with an initial focus on Reagents. Your duties include: Supporting and evaluating, innovative ideas that contribute to the development … of strategy and improved service delivery. Leading on and implementing a range of change programmes or projects addressing standardisation, new ways of working, introduction of new technology, service development, product development and improved performance. Providing expert advice on standards and specifications for systems, processes, consumables, and equipment and more »

purpose of this flexible and exciting role is to deliver a bespoke community-based dietetic programme, which best meets the needs of WCM PCN service-users. This role is one of an enthusiastic, creative and innovative practitioner who works autonomously, but also involves liaison with other professionals, both in … primary care and relevant community services. Deliver a programme of dietetic support which meets the unique and diverse needs of service-users from across the Primary Care Network. The current programme running Real Food Real Health encompasses a person centred, strength based approach to helping the community to understand … and formulates dietetic care based on best practice. Support the disease preventative agenda of promoting healthy eating and preventing risk factors for ill health. Service Development: Plan, adapting and develop the service to deliver interventions which best meet the needs of the cohort you are supporting. Work with more »

Enterprise Technology working collaboratively with suppliers, technical and business colleagues. The post holder will be expected to work independently to support the Head of Service Delivery and their peers, by analysing and maintaining data for further analysis through regular reporting and control logs while also providing proactive stakeholders … in return we are proud to offer an extensive reward and benefit package. This includes: 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure Flexible working environment and professional and personal development at your fingertips. 35 hour working week more »

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »

pupil facing and management services to schools and academies. We currently have an opportunity to recruit a Head of IT Services with responsibility for service delivery across over 150 schools in Greater Manchester. Managing a technical team comprising of 20 staff you will be responsible for the overall … operational management of the department including installation, delivery, and support of multiple technical services to both internal and external customers. Working with multiple stakeholders ensuring continuous development and improvement of the service. Why work for One Education? We are one of the biggest educational support companies in the North … your own diary and appointments so meetings occur at a time to suit both you and the client Professional development opportunities in line with service and individual needs Flexible working, access to excellent IT equipment/resources, a generous holiday allowance and competitive salary What you need: A Level more »

IT Service Desk Analyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT Service Desk Analyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. This role primarily … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT … training to ensure the best service. Report any security breaches or incidents according to incident reporting policies. Act as an ambassador for the IT Service, maintaining excellent relationships to deliver high-quality IT support. Analytical Tasks Analyse systems and information to identify and resolve hardware and software problems. Ensure more »

Scheduling - Working with the Sales team, and the Project Management Office to resource and schedule upcoming project work Working with Quorum’s Head of Service Delivery to help develop and maintain a continuous service improvement plan for Quorum’s data-managed service customers Work closely with … within the team Responsible for working with the Data and AI Team Leads to drive the adoption of technical solutions and standards, develop new service offerings, and establish best practices for documentation and support Lead Data and AI projects, potentially calling on resources from the wider pool of Data more »

to appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … ensure interdependencies across all Information Management are aligned whilst delivering an excellent customer experience. Working with the Information Management Lead and in partnership with service users you will contribute to the design of the service catalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and … improvement of service delivery. As such we are looking for an individual who has a drive to demonstrate real value to front line services through data and results. Key responsibilities: Lead, manage and develop the Information Security team to ensure full capability across all activities, delivering excellent customer service. more »

gas industries and are working to be at the forefront of the electricity markets transition to Market Wide Half Hourly Settlement; leveraging off our service delivery to customers, new products weve introduced and our expertise. An exciting opportunity has arisen for a Data Coordinator to join the Callisto … services are completed within contractual SLAs. Some knowledge of our systems and processes would be an advantage, but a passion for delivering a quality service is more important. This role is based in our Newcastle Upon Tyne office - hybrid. Do you have experience in a Data Admin role/… What we offer: 25 days holiday + 8 days bank holiday Enhanced Maternity, Adoption and Paternity leave Access to employee assistance programmes Online GP Service,24 hours a day, 365 days a year Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme At Callisto we more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and business … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and … provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery more »

opportunity in our Workforce Systems Team for a full-time, permanent Workforce Information Analyst. Working closely with the wider team you will support the delivery of the HR/OD Strategy, possess an understanding and awareness of national NHS reporting requirements, data standards, and definitions, information data flows, and … you will be responsible for the data quality held in the Trust's HR systems, and be responsible for ensuring the day to day delivery of all statutory and ad-hoc reporting. You will have previous experience of working flexibly, under pressure and to conflicting deadlines, and be adaptable … produce workforce intelligence derived from a range of locally held systems, and deliver succinct reporting that supports stakeholder requirements that may be used for service delivery, service improvement, business planning and commissioning. You will possess good technical, analytical, communication and organisational skills with a flair for improvement. more »

and develop and lead projects to deliver significant benefits to ELFS colleagues and our NHS partners?ELFS Business Services is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in 2002, We are a business division of Lancashire Teaching Hospitals … streamlining and standardisation including introducing new ways of working, systems, and technologies to ensure the organisation remains at the forefront of innovation providing effective service delivery Champion continuous improvement by constructively challenging existing practices, introducing improvements where appropriate in order to deliver a recognised high-quality service … of communicating with a range of audiences Experience of preparing reports and providing advice Desirable Experience within an NHS healthcare environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

and Community Services and Supported Accommodation, as well as numerous opportunities to grow and improve our combined portfolio. Both Acorn and Delphi have strong service offers, each with a clear vision for providing quality support and treatment. During the past two years the current Director of Treatment & Recovery has … led the development of an integrated approach to substance misuse service delivery across Syncora. This role will continue to build upon the good foundations ensuring that we sustain a multifaceted offer that has a clear vision and results in a culture of collaboration and sharing of success. Main … duties of the job The successful candidate will hold responsibility for the excellent strategic, operational, and financial delivery of quality services that meet all regulatory and legislative requirements. The ability to retain oversight and leadership of key business areas is required, as well as the understanding that operational involvement more »

summary To support the ODN Senior Information Manager in ensuring that high quality data is available to support the overall development, improved performance and service delivery of neonatal services across Yorkshire & Humber and the North East of England. To be responsible for a portfolio of information based projects … to meet local, regional and national priorities identified in the Operational Delivery Networks' Annual Work Programme, National work streams and local initiatives. Previous candidates need not apply Main duties of the job To use advanced IT skills and appropriate analysis techniques to ensure data is collected, analysed and communicated … quality and reporting around neonatal services. To be a key member and work closely with one or more Core ODN Teams coordinating and ensuring delivery of specific annual work programmes. To develop and manage communications between Provider Trusts and software & system providers, ensuring that information is relevant, accurate, timely more »

support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build … ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross … functional projects and initiatives to enhance service delivery and client satisfaction. Experience required: Experience in providing 2nd/3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. more »

Job Title: Service Assurance Analyst Location: Manchester Salary: £75,000 per annum Contract Type: 2 Year FTC Our client, a leading organisation in the education industry, is seeking a dedicated Service Assurance Analyst to join their team. Coordinating all Service Design and Transition activities, ensuring adherence to … the organisation's IT Services Strategy. Collaborating closely with Project Teams, Workstream Leads, and the Service Assurance Management Teams to capture Service Design and Transition requirements. Developing Service Design and Transition Packages, Service Introduction Plans, and operational readiness material to facilitate a smooth transition into all … IT functions. Ensuring compliance with key ITIL processes related to Service Design and Transition. Assessing Solution Designs and Project Initiation documentation to ensure that new and changed services meet the organisation's standards. Establishing and maintaining key stakeholder relationships, managing expectations, and promoting effective communication. Key Requirements: Previous relevant more »

The Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between … IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at the … the Group, we want to create an environment where everyone feels at home. What you'll be doing Accountable for the efficient running and delivery of IT services to the whole group Highly customer focused and can interpret IT issues into business/customer impacts Acts as an escalation more »

Key Responsibilities: Generate periodic reports for clients, including standard reports and any additional reports as required. Maintain professional relationships with clients, ensuring excellent client service delivery. Accurately reconcile client reports, including VAT, client statements, and other financial documents. Manage and maintain Service Charge funds for each property under more »

Job summary This is an excellent opportunity to join N3i to support an established service delivery contract. The IT Service Desk Analyst role is an integral part of N3i, providing first line IT support and customer services across Primary Care (GP Practices) within the Humber locality. You … will be expected to provide a wide range of first line technical support services. You will work alongside an existing Service Desk team to ensure information is recorded accurately and the appropriate resources are applied to enable resolution within agreed Key Performance Indicator (KPIs) timescales. The IT Service Desk Analyst role will be part of a rota covering the service operating hours of 08:00 to 18:30 Monday to Friday over a 37.5-hour working week. Main duties of the job The role will primarily provide 1st line technical support, managing an incoming call queue more »

support providers and suppliers. Infrastructure Management - Provide day to day management and support of K3 Capital Group's IT infrastructure, working with existing IT Service partners. Monitoring of platform performance to ensure service delivery. Implement system upgrades in line with change control requirements. IT Service & Support - Provide … second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery of projects, including adherence to project … plans and timescales. Support IT Service desk providers (internal and external) in resolution of support tickets. Escalate support issues to third party experts as required. Information Security: Deliver and maintain Cyber Essentials certification. Monitor K3 Capital Group's M365 security score, identifying opportunities for improvement. Manage Intune configuration and more »

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to … IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This … will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »