26 to 50 of 95 Incident Management Jobs in the South East

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

to processing personal data with the highest level of diligence, and you’ll play a pivotal role in maintaining and enhancing our robust infosec management system, acquiring and upholding security certifications, fulfilling the role of our Data Protection Officer and ensuring we have appropriate controls to mitigate risk. You … Simultaneously, your comfort with detail will see you managing the day-to-day operations, keeping our platform and business secure. Key responsibilities Information Security Management & Certifications ISMS Oversight: Maintain and enhance Zest’s Information Security Management System. This includes maintaining documentation, conducting and documenting risk assessments, driving improvements … the latest cybersecurity threats and trends to inform strategic security planning. Security Infrastructure: Oversee the installation and maintenance of security systems, controls and infrastructure. Incident Management: Take charge of the response to all information security and data protection incidents and collaborate with various business units to understand, document more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP more »

6months+ Our client has an opportunity a CyberArk SME to join on an initial 6 month contract. The CyberArk technical resource is responsible for management and support of the PAM estate. The role manages the execution of project/product cybersecurity elements across cross-portfolio programs and services. Tasks … control. * identifying and onboarding (DNA scan/Account discovery module)of privileged accounts into CyberArk across all the platforms. * Understanding the current privileged access management status within the IT environment. * Management of the delivery of cybersecurity projects within agreed scope, cost and timescale * To work independently or as … of the tool (Essential) * Experience in defining PAM processes and role definition with knowledge of native access control mechanisms. (Essential) Desirable skills: * Identity Access management (IAM) experience (desirable) * Experience in creating detailed work breakdown structure for PAM implementation. (desirable) * Experience in working on multiple projects with broad scope, ambiguity more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … Security Playbook. Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment … for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application is working correctly as deployed. … Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering services within more »

contract Rate: £78ph UMB (Inside IR35) Job specification: Our client is looking for a security engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Product Security and will take responsibility for all security aspects … cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

systems in accordance with agreed baselines and specifications. Deliver agreed tasks within technical projects and any other tasks as reasonably requested by the IT management and leadership. Work with stakeholders around the organisation and other members of the IT team to diagnose and resolve issues relating to the performance … and availability of systems. Conduct maintenance and deploy patches and functional updates to systems at an agreed frequency and in accordance with their change management and patch management policies and procedures. Respond to technical outages and security incidents, following an agreed incident management process, notifying stakeholders … of networking technologies, including firewalls, switches, VLANs and wireless networking Experience with Microsoft Azure Entra, Microsoft Defender, Azure virtual machine configuration and deployment. Device management & configuration with Microsoft InTune. Microsoft365 configuration and administration Package: £35,000 - £45,000 Office based - Chelsea Harbour + added benefits more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating more »

launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … tier level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a more »

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive … CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability more »

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop … and mature processes and also look after requests. Location: London (1 day a week onsite) Remuneration: up to £60k + benefits! Your role as Incident Manager: Promptly respond to and manage incidents, minimising impact on operations. Collaborate with cross-functional teams to coordinate incident resolution efforts. Conduct post … incident reviews to identify root causes and implement preventive measures. Develop and maintain incident process plans, ensuring readiness for unforeseen events. Serve as a point of contact for communication during critical incidents. Ideally to be successful you will have: 3 years of incident management experience. Strong more »

lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the more »

ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, Incident Management, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »

iSeries Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management: All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring … we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been … look to add value. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations Release Management: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability. Problem Management more »

ensure safe deployment to the users. Main duties of the job *Support of various clinical and corporate systems. *To support the day to day management and maintenance of the systems managed within the Systems Support Team including data quality reports, confidentiality and security. *Provide system administration including appropriate access … and procedures with the ability to identify issues. *Analyse a range of factors when analysing a system issue and suggest solutions. *To ensure all incident management complies with ITIL processes. *To take the lead for a reported incident, as agreed with the Systems Manager, ensuring that communications … be discussed as part of the interview process. Person Specification Qualifications Essential Degree level or equivalent experience in relevant field Experience in clinical system management and configuration Desirable Relevant Business Qualification Experience Essential Information management & analysis In depth knowledge of system configuration and data structures Strong understanding of more »

infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incident management experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »

technology vendors. Main Responsibilities of Network Operations Engineer, Real-time monitoring of our clients cloud communication platforms. Acknowledging, reviewing and resolving alerts raised, through incident management or change management process Capacity monitoring. Reviewing historical logs (Windows, Linux and clients proprietary logs) Reviewing, updating and improving monitoring performed … and above, and a BBB and above at A levels The relevant documentation to work in the UK on a permanent basis Strong time management and planning skills. Excellent level of IT/Computer literacy. Good experience of working in a NOC environment Good oral and written skills Good … network alerts, events or issues. Ability to diagnose and troubleshoot problems · Hard working, ambitious and friendly. Be able to produce written work, such as incident reports to be. more »

to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

including the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance more »

undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst … teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented · Must have an assertive, confident, positive and a professional manner · Ability to engage and communicate effectively with … Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience more »

ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the Major Incident Management process. The role will be well suited to candidates who like to stretch themselves across a wide range of tasks and scenarios … skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops - MD 101 Microsoft more »