Epsom, Surrey, South East, United Kingdom Hybrid / WFH Options
Lloyd Recruitment - Epsom
ServiceDeskAnalyst We are supporting our client, who is looking for a driven individual to join their current team. We are targeting individuals who are passionate about their role, keen to utilise all of their experiences and possibly learn further, whilst wanting to become part of … duties Confident working knowledge and understanding of ITIL framework - able to confidently discuss this at interview stage 3 years + experience in a busy ServiceDesk role The Role: Provide effective, professional, customer focussed and technical support as well as providing support of technical requests for other subsidiaries … IT (BTS) ServiceDesk Analysts provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via more »
Leatherhead, Surrey, South East, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
ServiceDeskAnalyst – Hybrid Our client is urgently looking for an experienced ServiceDeskAnalyst to join their team based in Epsom, on a permanent basis. You will provide 1st line support for all Incidents and Service Requests as well as some 2nd … cover, income protection scheme, car scheme, holiday purchase, training & development, on-site parking, gym, restaurant and café as well as many, many more perks! ServiceDeskAnalyst – Key Skills: 5+ years' experience in ServiceDesk support preferably in a busy environment undertaking a technical customer … to demonstrate this in a practical way Experience of working as a senior member of the ServiceDesk team providing an escalation point to other ServiceDesk Analysts Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office more »
ServiceDeskAnalyst Near Newport Pagnell, with hybrid working. Working Hours are 05:30 to 13:30 hours Mon - Fri Are you an enthusiastic and motivated data-focused ServiceDeskAnalyst who is looking for a new opportunity to use your technical skills and … in retail. And, right now, they’re looking for a dynamic individual with lots of drive and enthusiasm to join their friendly, high-performing ServiceDesk Function. What makes you a great fit: At least 2 years experience of working in a really busy client led ServiceDesk or Customer Support role Comfortable in acting as a 1st line of Support and resolving a variety of issues Excellent verbal and written communication skills MS Excel (Data Analysis, Checks and Investigations) JIRA ServiceDesk A proven track record of good relationship-building skills: internally more »
IT ServiceDeskAnalyst - 2nd line IT ServiceDeskAnalyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT ServiceDeskAnalyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Basingstoke. Due to the company's location, own transport will be required. If you more »
IT ServiceDeskAnalyst - £40,000 - Andover - Great Opportunity! Role : IT ServiceDeskAnalyst Location : Andover Salary : £30,000 - £40,000 + Fantastic Training Interviewing Immediately - Apply Now I have a fantastic opportunity for an IT Support professional to get the chance to be … exposed to the latest technology in the market. My client is looking for an IT ServiceDeskAnalyst who is well organised, punctual and technically minded. The perfect candidate will have experience in Office 365, Active Directory, Windows Server, Virtualisation and Networking. Other technologies are beneficial but … to me at owen . smith @ intechnologygroup . com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of more »
A quick look at the role The ServiceDeskAnalyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent … communication skills, a passion for customer service and be a quick learner. This is an office based role and the ServiceDesk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. Your core responsibilities Handle customer incident … Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current ServiceDesk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements more »
ServiceDeskAnalyst - Oxford - Consultancy - £25,000 - £28,000 + Excellent Benefits Overview: Our client, a leading consultancy are seeking a dynamic individual to join their team as a Level 1 ServiceDesk Engineer based in Oxford. You will provide technical software, hardware, and network … maximum benefits from them. Activities may include: Log, and investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of a permanent solution, escalating to the ServiceDesk … issues DNS - Understanding of DNS Firewalls - Understanding and Basic troubleshoot issues Overview/Benefits: £25,000 - £28,000 Basic Salary. + Excellent Benefits Available. ServiceDeskAnalyst - Oxford - Consultancy - £25,000 - £28,000 + Excellent Benefits more »
IT ServiceDeskAnalyst 1st Line Support Role Up to £27,000 per annum + On-call payments (£600 per week) Permanent - Full time on site in Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a … permanent basis. In this position as the first point of contact you will act as the ambassador for IT servicedesk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line … excellent customer service. You will be required to work on site at their offices in Surrey. This will include providing an on-call support service on a rota of roughly 1 in 6-8 weeks. Please note: this position requires the candidate to hold or attain a level of more »
IT ServiceDeskAnalyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In … this position as the first point of contact you will act as the ambassador for IT servicedesk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide … excellent customer service. ServiceDesk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software more »
Aylesbury, Buckinghamshire, South East, United Kingdom
James Adams Group
James Adams is currently looking for an experienced ServiceDesk Analyst. This is a permanent position working 4 days a week in Aylesbury 1 day from home. The ideal candidate will be Aylesbury based or surrounding villages. The IT ServiceDeskAnalyst will be responsible … within a team, serving as the primary point of contact for all IT-related issues and inquiries. Efficiently log and manage all incidents and service requests. Provide comprehensive 1st and 2nd line support, troubleshooting both hardware and software IT issues. Demonstrate expertise in on-site Active Directory (AD) and … and SharePoint. Manage the onboarding, relocation, and offboarding processes for employees (Starters, Movers, and Leavers). Escalate complex issues to internal teams or external service providers when necessary, maintaining ownership until successful resolution. Proficiently troubleshoot basic network problems like ADSL broadband or MPLS issues, utilizing TCP/IP network more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Hays Technology
Your new role As a ServiceDeskAnalyst, you will be responsible for the following: Monitoring and Maintaining Channels - Keeping an eye on the ServiceDesk mailbox, phones, and monitoring screens, and ensuring timely updates and proper ticket handling. Resolving Incidents - Investigate and fix technical … undergo security clearance Ability to work on a shift pattern (7:00am-15:00pm or 11:00am- 19:00pm Monday - Friday). Strong Customer Service Skills - Demonstrated ability to provide excellent customer service through written and verbal communication and meeting SLAs Ownership and Initiative - Proactive approach to taking … to take initiative in problem-solving. User Awareness - Understanding of end-user needs and ability to address them effectively. Previous experience working within the ServiceDesk, Incident, and Request Fulfillment process disciplines. Familiarity with remote working technologies (MSTSC, MSRA, iLO). Critical thinking skills. Flexibility and adaptability to more »
ServiceDeskAnalyst required to work for a Hospital in the M4 Corridor. This is a contract role for up to 12 months paying £17.69 per hour inside of IR35. They require someone who is available to work the below shifts which will be on a monthly … Remote Control Support Tools, PC/Laptop & Printer Hardware plus knowledge of Build Technology/Imaging Tools Experience of using a computerised Helpdesk/ServiceDesk system and knowledge of ITIL processes are essential. This candidate also needs to have a good range of troubleshooting skills in wireless … technologies relating to hardware and access points. First class customer service skills are needed, a good, calm, reassuring manner is essential with a strong attention to detail. You will be taking a variety of support calls, aiming to fix all technical issues remotely or over the telephone. Please apply more »
ServiceDeskAnalyst Southampton £25,000 - £30,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who is looking for a ServiceDesk Analyst. If you're passionate about providing top-notch IT support, then this opportunity may be for more »
Watford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
IBM i ServiceDesk £35,000 Watford - Hybrid working Mon-Fri normal office hours Intended start date early April IBM i/Power ServiceDesk Technical Consultant Required skills & experience: Demonstrable high-level technical capability on Power i. Demonstrable experience of working in a complex enterprise more »