1 to 25 of 42 Service Management Jobs in the South East with Remote Work Options

committed to equality and being fully inclusive. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to … the future of fusion energy. As an IT Support Technician , you will play a pivotal role in providing 1st line (Service Desk) and 2nd line (PC Support) IT support services for business and operational IT systems. The role sits within the IT Service Desk Section in the Service management Group, under the Enterprise Infrastructure Solutions Unit, within the Computing Division, which is responsible for the centrally managed IT services and infrastructure of the UKAEA sites. This includes data networks, desktop computing, filesystems, UNIX, Linux and Windows server systems and JET data acquisition and storage tools. It more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and … Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

IT Support Analyst | Digital Wealth Management | London, Hybrid | £35k + Bonus, Benefits ❗Note: This role does not provide Visa sponsorship❗ 💡Recognised as one of the best places to work by Great Place to Work UK, our client, a Digital Wealth Management house requires an IT Support Analyst to … focus is on the personal relationship they develop with customers, underpinned by multi-channel customer reach and global investment expertise via a digital Investment Management platform. Entirely in the cloud, taking advantage of powerful commoditised offerings, the firm are building a bespoke cloud-native solution. Backed by one of … the largest names in the Asset Management space, this FinTech was created 5 years ago, and, whilst having the stability and backing of a major firm, now build their own technology! As the public face of the IT Department, the Service Centre provides essential support to the business more »

Service Manager – SaaS/Telecoms/UC - Bracknell - £60k-£70k + bonus/benefits As our client expands globally, they are looking for a talented Service Manager to support their growing customer base in the UK. The Service Manager will take responsibility for the end-to-end … customer experience. The Service Manager will act as customer champion ensuring that expectations and contractual obligations are met. What’s in it for you? Up to £110,000 basic salary (negotiable DOE) Excellent commission structure Company annual bonus scheme 25 days holiday Hybrid working Join an innovative market-leading … market and challenges with particular focus on the development of a strategic partnership. Act as the customers’ advocate ensuring that their business requirements and service expectations are understood by the relevant teams Anticipate service management challenges and feed into the Consulting service issues/ideas for more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global … office locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. … Planning and creation of all new joiners to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »

are noted and up to date using Tela’s CRM Keeping customer notes up to date on IT Glue Maintaining a high degree of service for all support queries and adhering to all service management principles Supporting users in the correct use of equipment by providing any … training and advice Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. The successful candidate will be a current 2nd line technician, ideally with experience of working for a Managed Service Provider. Strong … solutions is essential. Other required experience/skills: Microsoft 365 – Exchange Online/SharePoint Online/Microsoft Teams/Entra ID (Azure AD) Modern Management Technologies – Intune/Windows Autopilot/Enterprise Mobility Networking - Routers, Firewalls, Switches, and general troubleshooting Work Location This is a hybrid role which will more »

We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Travel: Mostly remote (flexible) Clearance - Active SC preferred (will sponsor the right candidate) We are … Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and improvements within the team (both process and resource) to the right level of maturity to be … successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are interested in finding more »

Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You will … work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to Space colleagues … using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with them to more »

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »

Organisation and be part of the journey. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to … forecasts. - Being accountable for co-ordinating a wide variety of payroll actions in line with fixed deadlines and governance requirements. Responsibilities include liaising with management, employees and business partners/advisors, calculating salary amendments, producing letters to reflect the amendments and peer review of team pay actions to ensure … Provide professional advice and support to employees and managers on the application and interpretation of People related processes and procedures. - Manage the People Department service management system (helpdesk) on a rota basis, responding to employee requests and issues, distributing sensitive queries to Finance, Procurement, Business Systems and other more »

technology function. You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … teams to ensure that for key services uptime, latency, response time, and availability targets are met. Work with the Architecture & Engineering, Product, Application Support, Service Management, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment more »

Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … the continuous improvement of operational processes. This will include delivery of the Global Operations Centre and ownership of all key ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident … management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of problem resolution Provide insight into Operational Performance at regular reporting points Define tooling to monitor the Global operational environment Deploy activities and operational procedures Co-ordinate activities in the event more »

and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. … of the practice, including establishing priorities and work assignments. Tracking compliance to policies and procedures and resolving/escalating any compliance issues. Facilitating Configuration Management audits. Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition. Engaging with strategic projects to … ensure Configuration Management can deliver required CMS functionality within project timeframes. Reviewing and approving all changes to the CMS infrastructure where applicable. Regularly review discovery output to ensure data accuracy and completeness in the CMDB. Mentoring the organisation on Configuration Management services, concepts, policies and procedures. Providing and more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer’s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

umbrella Contract Duration: Initial 3-6 months, with potential for renewal due to the greenfield nature of the project Key Responsibilities & Experience Needed: IT Service Management: Define and implement IT Service Management processes with a strong ITIL focus, utilising technology effectively. ServiceNow Expertise: Lead the architectural … create high-quality deliverables such as process flows and RACI matrices. Agile Environment: Work independently in an agile environment to drive project success. Asset Management: Understand the asset management domain, with a preference for experience in mergers and acquisitions (M&A) environments. Mandatory Checks: Vigorous financial and criminal … opportunity to work on a significant project within a renowned consulting firm, offering the chance to shape and influence the implementation of critical IT service management solutions. If you have the required experience and are ready to take on this exciting challenge, we encourage you to apply promptly. more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and monitor more »

Role : Head of Service Delivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them during an … exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate Service Delivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive engagement with the … business Identify trends and issues impacting service delivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal of operational IT more »

is an exciting position in a brand new area of the business and a great opportunity to be a part of a brand new service management function within the business. Your primary responsibilities for the role will be to own the Change Management processes and activities to … make sure they run efficiently and effectively and to lead on the Asset Management activities working with global teams to ensure the delivery of standardised Asset Management policies and procedures. We are looking for someone personable with excellent communication skills that can engage with teams and stakeholders at … all levels of the business group-wide. Responsibilities in a nutshell: Define and implement Asset Management best practice; ensuring compliance to legal, financial and cyber security policies as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately more »

Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst … providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals … . You will have experience with: Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Strong understanding of Windows Server Operating Systems, Windows and MacOS. Good experience with laptop/desktop hardware troubleshooting. Practical knowledge more »

Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. What you … tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management more »

About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates … technical roadmap will guide the implementation of innovative solutions for both new and existing clients. Required Skills & Qualifications Essential: Significant Business Analysis and stakeholder management experience Experience working in an operational environment using ITIL service management processes Experience managing a team Experience in business process development Hold more »

controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and … up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »